BIZPHYX: The TL 9000 Experts | TL 9000, ISO 9001 & ISO 14001 Quality Management Education

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  support 3:55 am on August 16, 2014 Permalink | Reply
  Tags: diverse suppliers ( 4 ), MBE ( 2 ), QuEST Forum Academy, QuEST Forum Small Business, SDVOB ( 2 ), Sue Clancy ( 3 ), Technology Industry Group ( 2 ), TIG ( 2 ), UTD, WBE   

  The QuEST Forum Small Business Education Vision Presented At TIG (Technology Industry Group) 

  As mentioned in a previous article, another focus for QuEST Forum is the Small Business sector.  BIZPHYX President and CEO, Sue Clancy recently presented to the Executive Board about Small Business initiatives as Chair of the Small Business Group.

  In July, Sue Clancy and QuEST Forum CEO, Fraser Pajak had the opportunity to speak to TIG (Technology Industry Group) in Chicago.  If you aren’t familiar with TIG, they are a group of supplier diversity executives from various technology companies in the ICT industry including Alcatel-Lucent, AT&T, Apple, SAS Institute, Intel, Futjitsu, as well as others.  Some time back, the Telecommunications Industry Group and the Technology Industry Group joined efforts to form the new TIG.

  Sue presented on the QuEST Forum vision for Small Business Education.  In an effort to add more value to QuEST Forum’s Small Business Group and ICT industry technology start-ups, QuEST Forum, QuEST Forum Academy and the University of Texas at Dallas (UTD) Business School are developing educational tracks to drive improvements in the overall health of ICT small businesses.  They’re also addressing education for technology start-ups to improve product speed-to-market with fewer defects and innovation and entrepreneurship:

   

  

   

  The goal is to have these educational tracks ready and available by Spring, 2015.  These classes will be taught virtually through Telepresence to reduce costs for the students and the instructors.  75% of small business members in QuEST Forum (most of whom are ICT suppliers) are also diverse businesses (WBE, MBE, DVBE, HBE, SBA and SDVOB):

   

  

   

  It’s important that these small companies and technology start-ups are healthy and viable, especially as as more of these players enter the ICT supply chain.  These small businesses ultimately impact the quality and delivery of service for the entire industry.

  The Small Business Education vision was well received by the QuEST Forum Executive Board and TIG.  Now comes the work of pulling it all together.  Sue and her group are very excited about what the future holds.  We will post updates as this initiative moves into implementation stage.

  For more information on TL 9000 and QuEST Forum Small Business, please contact sclancy@bizphyx.com.

   

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  support 1:18 am on May 28, 2013 Permalink | Reply
  Tags: BIZPHX ( 2 ), IncrediTek, KGP Companies, SDVOB ( 2 ), TL 9000 Certification ( 13 ), Verizon, Verizon Supplier Summit, WBE   

  BIZPHYX Presents At The Verizon Supplier Summit 2013 

  BIZPHYX CEO, Sue Clancy spoke about TL 9000, the ICT and telecom quality management standard at the recent Verizon Supplier Summit in Basking Ridge, NJ.  Each year at the Verizon Supplier Summit and Recognition Program vendor awards are presented.  This year, two BIZPHYX colleagues in QuEST Forum were presented with supplier achievement awards.

  Featured in the first photo (left) is Adam Pattisall, President and CEO IncrediTek, a BIZPHYX client and colleague in QuEST Forum.  IncrediTek, a TL 9000 certified SDVOB won Verizon’s Diversity Supplier of The Year-Services.  Congratulations to Adam and everyone at IncrediTek!

  

   

  Featured in this second photo (left) is Kathleen Putrah, CEO of KGP Logistics, a BIZPHYX colleague in QuEST Forum.  KPG Logistics, a TL 9000 certified WBE won Verizon’s Diversity Supplier of The Year.  Congratulations to Kathleen, Trevor and everyone at KGP Logistics!

  

  These incredible suppliers are committed to ICT quality excellence through TL 9000 certification, the telecom quality standard embraced by Verizon and other MSPs.  For more information contact info@bizphyx.com

   
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  support 3:58 am on November 21, 2012 Permalink | Reply
  Tags: CSR ( 2 ), diverse suppliers ( 4 ), ISO 14001 ( 27 ), WBE, WBENC ( 4 ), WeConnect International   

  BIZPHYX CEO, Sue Clancy Speaking About ISO 14001 and Corporate Sustainability in Beijing 

  Sue recently facilitated an ISO 14001 and Sustainability workshop at the WEConnect International China Sustainable Solutions for Growth Conference in Beijing, China in October 2012.  BIZPHYX was one of the key corporate presenters at the event, along with companies like AT&T, Walmart, IBM and Boeing.  WBEs in China and around the globe are embracing ISO 14001 as a way to address their environmental goals and practices so they can better compete in global supply chains.

  In this clip, Sue talks about the misconception that small and medium sized service organizations can’t or don’t obtain ISO certifications.  The opposite is actually true and ISO standards likes ISO 9001 and ISO 14001 help provide a competitive advantage for WBEs in MNC corporate supply chains.  She teaches these China businesswomen to take the lead in doing the same by addressing their sustainability objectives through ISO 14001.

  For more information, contact info@bizphyx.com.

   
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  support 12:36 pm on November 7, 2012 Permalink | Reply
  Tags: diverse suppliers ( 4 ), DVBE, HBE, ISO 9001 ( 25 ), MBE ( 2 ), quality certifications, supplier diversity, TL 9000 ( 75 ), WBCSouthwest, WBE, WBENC ( 4 ), WEConnect ( 2 )   

  A Business Case For Quality Certifications And Their Impact On Top Line Revenue 

  Today, nearly all Fortune 500 companies are faced with the challenge of sourcing and developing diverse suppliers.  It is now a basic practice in strategic sourcing and supply management.  Corporate customers are looking for new suppliers who can address demand, innovation, collaboration, problem solving and niche solutions.  Their suppliers must be able to provide metrics and performance data regarding speed to market, time to delivery, reliability (risk mitigation) and common measures of performance.

  If any supplier (diverse in status or not) can meet these customer needs, they can effectively compete in large supply chains.  As a result, quality management certifications like TL 9000 have (and ISO 9001) either become a requirement or a recognized competitive advantage that customers look for.

  This year, BIZPHYX published a case study that revealed what impact TL 9000 (and ISO 9001) certifications have on companies that choose to certify to the standard.  The study focused on a population of diverse supplier companies.

  Certified companies make a commitment when they become a “quality” organization.  With that decision comes the investment of both financial and human capital.  While we know that ISO 9001 and TL 9000 certifications will over time help a company to reduce costs, improve efficiency and provide a process for scalability and growth, diverse suppliers are primarily interested in certification if they can grow top line revenue.

   

  

  The companies who participated in this study have revenues that range from less than $1M to $1B, providing a wide range of business perspectives

   

  Some key findings and metrics from the study:

  • 86% of the participants stated that certification to a quality management system (ISO 9001 and TL 9000) had a significant impact on their operations.

  • When asked if TL 9000 has helped them scale their businesses to handle growth, 85% stated that it had, while 15% stated it had not.

  • When asked if certifying to TL 9000 has helped their business grow in terms of market share or revenue, a surprising 75% reported business revenue growth.  25% stated their improvements were more operational, including cost reductions.

  • Of the 75% who reported revenue growth, the range was from 20%-220% with an average of 108% growth and 71% reported an average of 3.4 years to realize revenue increases.

   

  

  In terms of dollars, one diverse supplier stated that prior to certification they were less than a $5M company and they now report revenues in excess of $10M (less than 2 years).  Another company reported going from $5M in revenue to $7.5M in revenue (less than 3 years).

   

  • The suppliers were asked if they had tried to leverage their certification to obtain new business.  71% reported trying to leverage their quality certification in this way.

  • 78% stated that certification to TL 9000 and ISO 9001 was worth the investment.

  •Risk in the supply chain is sharply reduced when quality certified suppliers are used.

   

  The study revealed some very powerful numbers in support of quality certifications for diverse suppliers both operationally and financially, in terms of opportunity for substantial revenue growth.

  To read the full case study (PDF), access the BIZPHYX Knowledge Base or e-mail info@bizphyx.com to receive a complimentary copy.