As we get ready to close 2012, it’s important to reflect on where TL 9000 has made an impact in the past year. NEC’s mobile operation recently certified to TL 9000 and there has been a rapid deployment of TL 9000 registrations around the globe. In the USA, there are many ICT segment leaders that have utilized TL 9000 to transform their telecom business models, such software innovator BroadSoft and major service provider (MSP), AT&T.
For example, in May of this year, AT&T reached a new milestone with the successful conversion of 23 network operations centers from the ISO 9001:2008 standard to the more appropriate TL 9000 standard under product categories 7.1.2, Provisioning and 7.3.2, Network Operations Center. These centers include the Global Network Operations Center, Central Office and Mobility Dispatch Centers, Network Reliability Centers, Transport Provisioning Centers and Network Translations Centers. These centers join an already impressive line-up of TL 9000 registrations in AT&T which include Procurement, C&E Pole Placement and the Long Distance Service Center. We were proud to be a part of that process. AT&T continues to expand their TL 9000 program with three more network centers in the process of implementing the standard and others are in the queue. BIZPHYX remains engaged in leading their diverse suppliers through TL 9000 implementations.
Clearly global quality remains a critical element in supply chain risk and risk management. ICT supply chains are very complex with critical Tier 1 and 2 manufacturers and suppliers located overseas. That’s why QuEST Forum works so diligently with their global “hubs” to expand TL 9000 education and certifications in Europe, India, China and Japan. As a global trainer provider and member of QuEST Forum, we’re involved in this process by providing the necessary training to help drive these implementations.
This focus will only continue to expand in 2013. In just the past few months, many new registrations have been earned in the APAC region by companies such as Daesung Network Technology Co., Ltd., Delta Power Solutions India Private Limited, Flextronics (Nanjing) Technology Co., Ltd., Flextronics Computing (Suzhou) Co., Ltd., GOVA, Huizhou Fantop Optoelectronics Display Co., Ltd., Mobile Nine, Co., Ltd.,Network Systems & Technology (P) Ltd. – Communication Business Unit and Aricent Technology (Shenzhen) Company Limited.
It’s also very exciting to announce the leadership selected for QuEST Forum hubs around the globe for 2013. This is an impressive list of ICT suppliers and service providers and we’re pleased to be working with so many of these fine organizations:
Chair – Maria Eriksson, Ericsson, Vice Chair – Manfred Kenull, Cisco Systems and EMEA BPC Chair – Michaela Feiertag, Alcatel-Lucent
Co-Chair – Satoshi Ikeuchi, Fujitsu, Co-Chair – Xu Feng, ZTE Corporation, APAC BPC Chair – Jack Pompeo, Huawei Technologies Co. Ltd. and APAC Secretary – Ashok Dandekar, Fujitsu
Greater China Hub:
Co-Chair – Xu Feng, ZTE Corporation, Co-Chair – Zhang Wei Hua, China Tel Shanghai, Co-Secretary – William Wong, HKQAA and Co-Secretary – Dr. Wan Juyong, CEPREI
Co-Chair – SK Sharma, Bharti Airtel Ltd., Co-Chair – Raju Wadalkar, Tech Mahindra, Co-Secretary – Inder Mohan, Bharti Airtel Ltd. and Co-Secretary – Kavita Choure, Tech Mahindra
Chair – Shunichi Fujii, Fujitsu, Co-Vice Chair – Sadao Kamioka, Alcatel-Lucent, Co-Vice Chair – Toshihiko Ogura, JQA and Secretary – Hisahiro Yoshizaki, Fujitsu
Secretary – Junil Song, KQA
The Standard Expands: Next Generation Measurements and Upcoming Revisions
As the ICT landscape continues to evolve into the cloud and public utility grids, so will TL 9000. QuEST Forum Next Generation Measurements (NGN) sub teams are focusing on the areas of Pre Deployment, Software/Applications, Sustainability, Performance, Security, Cloud Computing/Data Center, Enterprise and Wireless. Cloud and Wireless sub-teams are actively reviewing Product Categories and exploring new measurement possibilities. The Wireless sub-team has documented a Peak Throughput measurement that is ready to move into a trial phase.
As many are aware, the TL 9000 Measurements Handbook R5.0 goes into effect in 2013 and work on the Requirements Handbook R5.5 are already underway. The integrated Global Quality (IGQ) Requirements & Measurements Work Group (WG) has agreed to send out the TL 9000 Requirements Handbook Draft Release 5.5 for a full Forum review. Comments are being solicited and are already due back to IGQ prior to the 2013 Leadership Summit, Work Group Meetings and Strategic Initiative Meetings in late January of 2013.
All of this work keeps the TL 9000 quality standard on the cutting edge of ICT, while preparing for advances in telecom products and services in addition to expanding deployment of the standard in market segments such as cable and video.
New Market Segments, Brand Expansion
New QuEST Forum CEO, Fraser Pajak is wasting no time in elevating the discussion of TL 9000 with other ICT organizations. Just recently, Fraser presented at the 2012 International SNO Conference. The Service and Network Operations group (SNO) is a working group put in place by the International Telecommunication Union – Telecommunications Sector (ITU-T) to encourage the development and the implementation of Network and Service Management activities. He presented on QuEST Forum’s benchmarking capabilities. As a result, Time Warner is now involved in QuEST Forum.
Fraser also recently presented at the ETIS Community Gathering 2012 in Athens. ETIS is a membership based organization which brings together the major telecommunications providers in Europe on key information and communication technology issues. This level of recognition supports the goals and objectives of the EMEA region.
Look for this type of leadership to rapidly increase as QuEST Forum CEO, Fraser Pajak implements his strategic plan to expand TL 9000 into new segments of the industry.
2013 is on track to be an incredibly busy year for the TL 9000 quality management system and we will continue to provide important information to our readers. BIZPHYX CEO, Sue Clancy remains on the QuEST Forum Executive Board as an Executive Contributor and BIZPHYX Senior Vice President, Bob Clancy is the Co-Secretary of the GBE Work Group along with executives from Fujitsu, Cisco Systems and Alcatel-Lucent. In March, we will be facilitating TL 9000 sanctioned training in Bangalore, India and we are also leading the way with the new VILT auditor courses. The Q1 course is being offered February 27-March 1st, register here.
So get ready, the pace is really picking up under the leadership of new QuEST Forum CEO, Fraser Pajak and returning Board Chair, Tim Harden of AT&T. Stay subscribed to this blog and our quarterly publication, THE STANDARD for the latest in TL 9000, ISO 9001, ISO 14001 and ISO 27001 news and trends.
Enjoy the Holiday season with friends and family and have a very Happy New Year!
We’ll be back with you in 2013… For more information, contact firstname.lastname@example.org