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  support 12:28 pm on August 26, 2015 Permalink | Reply
  Tags: TL 9000 Alert 15-0004A, TL 9000 alerts   

  TL 9000 Informational Alert 15-004A 

  For all of our TL 9000 certified clients, QuEST Forum has issued TL 9000 Alert 15-004A regarding complaints with certification bodies and the ability for TL 9000 certified organizations to obtain aid.

   

  

  TL Alert 15-004A From QuEST Forum

   

  In order to adequately oversee the TL 9000 program, organizations that utilize the program need to work together to confirm that TL 9000 certifications remain valid and that TL 9000 meets customers’ expectations.

  It is therefore the desire of the QuEST Forum to facilitate customer feedback to the certification bodies (CBs) concerning issues experienced by customers of TL 9000 Certified organizations.  To accomplish this, QuEST Forum has reinstated the complaint button on the Organization’s public profile.  This complaint button is a vehicle to allow a complaint to be sent to an Organization’s certification body.  The complaint button can only be used after the customer has already communicated the issue to the organization.

  For more information, you can access and download this alert at our Knowledge Center and at the TL 9000 website.  For more information on TL 9000, contact info@bizphyx.com.

   

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  support 1:27 am on March 7, 2011 Permalink | Reply
  Tags: BIZPHYX ( 41 ), TL 9000 ( 75 ), TL 9000 Alert 11-001A, TL 9000 alerts, TL 9000 templates   

  TL 9000 Informational Alert: 11-001A Regarding Data Templates 

  The alert was issued to clarify TL 9000 requirements surrounding data templates and addresses a misconception concerning the use of outage data supplied by customers that do not use an available standardized template.  This alert which was issued on February 28, 2011, originated with the integrated global quality (IGQ) workgroup and relates to the TL 9000 Quality Management System Measurements Handbook R4.5.

  An excerpt from the alert states, “some organizations have incorrectly interpreted this requirement to mean that if one of their customers supplies data for which a template exists, but in a manner other than on the template, that such data can be ignored or is not valid. This requirement only applies to the organization’s responsibilities to its suppliers. It does not, in any way, apply to the manner in which the organization’s customers supply data“.

  The alert in its entirety is available at the TL 9000.org website.  It is only intended for those organizations certified to the TL 9000 standard.  BIZPHYX can also provide you with the PDF.  This subject will be further clarified in the next edition of the TL 9000 Measurements Handbook.

  If you require assistance regarding alert 11-001A and how it pertains to your company, please contact info@bizphyx.com.

  In two weeks, we will begin a new 5-part series on ISO 14001, corporate sustainability and what it means regarding your QMS.  Do you need to consider upgrading?  We will tackle the subject with a unique perspective, influenced by a project we’re currently implementing for a well known public utility.  Tune in March 28th for the first installment!