Tagged: TL 9000 RSS

  • support 4:59 am on February 21, 2017 Permalink | Reply
    Tags: , , TL 9000   

    ISO Standards: 2016 A Year In Review 

    2016 was a big year for ISO standards.  BIZPHYX was busy assisting clients with ISO 9001:2015 transitions, internal audits and TL 9000 & ISO 14001 implementations.  However, those are just a few of the standards in the ever expanding landscape of quality management standards.  Here is a quick look back at 2016.  ISO standards even took center stage at TED Talks.

     

     

    For more information on taking your journey through quality management by implementing an ISO 9001 based standard, contact info@bizphyx.com.

     

     

     

     

     

     
  • support 3:26 am on February 26, 2016 Permalink | Reply
    Tags: Legends Lifetime Achievement Award, , QuEST Forum Board of Directors, , TL 9000   

    BIZPHYX CEO Sue Clancy Receives The Prestigious “Legends Lifetime Achievement Award” 

    Congratulations to BIZPHYX President and CEO, Sue Clancy who was presented with The Legends Lifetime Achievement Award at the annual QuEST Forum Leadership Summit in February.  Sue received this honor for her career contributions to ICT quality.

     

    Sue Clancy Received Legends Lifetime Achievement Award

     

    The award presented by QuEST Forum, is the organization’s highest quality award.  Presented very rarely by the Board of Directors, the award is only given to individuals who demonstrate over 20 years of providing service quality in ICT and who have made significant contributions to the success of QuEST Forum, the governing body over the TL 9000 Quality Standard.  Sue Clancy is an Executive Contributor on the QuEST Forum Board of Directors.

    Sue Clancy is in great company, as colleague JoAnn Brumit, CEO of Karlee, was also presented with the award.  Both Karlee and BIZPHYX are members of WBENC and both organizations are certified WBE’s.  Sue and JoAnn are examples of female CEOs in the ICT, setting the standard for others to emulate.  Congratulations to both.  It is an honor well deserved and certainly earned!

     

    About QuEST Forum:
    QuEST Forum is a global organization dedicated to quality and sustainability in the ICT community.  QuEST Forum unifies the ICT community through the implementation of TL 9000 (the ICT quality management system built on ISO 9001), performance benchmarking and a broad array of common metrics that support rapid industry adoption of new technologies and consistent quality of communication networks around the world.

    For more information about the TL 9000 Quality Standard, contact info@bizphyx.com.   You can reach Sue directly at sclancy@bizphyx.com.  For more quality news and press release archives visit our newsroom.  For additional subject matters articles, podcasts and white papers, visit our quality knowledge base.

     

     
  • support 9:42 pm on December 31, 2015 Permalink | Reply
    Tags: , , , , , TL 9000, TL 9000 R6.0   

    The “Year Of Quality” In Review: Quality Predictions For 2016 

    As we bring the “Year of Quality” to a close, we would like to reflect on the flurry of activity that has occurred in ICT quality and quality management in general.  We’ve been finalizing our own strategic planning for the new business year and we’re fresh off of the QuEST Forum Leadership Council and Work Group Meetings in November.

     

    BIZPHYX: The Year of Quality

     

    The latest revision of ISO 9001, ISO 9001:2015 is going to set the stage for quality in general.  As you probably know, the revision was published in September and organizations have 3 years to upgrade their ISO 9001:2008 QMS to the latest revision.  In addition, ISO 14001:2015 was published and many more ISO based standards ready to update in 2016, are in the queue to align with the latest revision (AS 9100, OHSAS 18001 shifting to ISO 45001, etc.).  Just refer to the Annex SL directives with the latest revision.

    With regard to TL 9000, it too is set to upgrade in September 2016 with R6.0.  While we see alignment with ISO 9001:2015, we also know that sustainability and other ICT specific quality drivers will be in the mix.  We suggest that our ICT clients certified to ISO 9001 and TL 9000, wait until after September of 2016 before making any big decisions.  We can then suggest how to best assist with upgrades regarding both standards (in tandem).

    With regard to QuEST Forum, there is a new Executive Board for 2016 and with that change of guard will come a potential shift to new initiatives with the organization, likely with increased sustainability initiatives, benchmarking and performance data measurements.

     

    Specific standards aside, it is important that ALL organizations consider these factors in 2016:

     

    -supply chain risk due to the global supply chain

    -business globalization in general

    -network data security and transctional data security

    -risk based thinking (reflected in ISO 9001:2015)

    -sustainability initiatives and in some cases, environmental regulation

    -data management (example: tele-health and e-health companies)

    -safety in ICT (example: cell tower safety in the wireless sector)

    -electronics waste (example: auditable recycling standards like R2, which apply to applicable ICT recyclers)

    -customer churn (all telecom sectors, wireless, OTT, etc.)

    -evolving technologies and speed to market, executed with quality performance

     

    We predict that our ICT clients will have an easier time upgrading to ISO 9001:2015 than expected or feared.  However, we also predict that due to economic drivers, global environmental concerns and US regulation; companies will need to strongly consider and develop sustainability goals and address environmental challenges.

    Right now that can be done on a voluntary basis by implementing standards like ISO 14001 and when applicable R2 (electronics recyclers).

    Additionally, rampant data and identity theft, as well as surveillance concerns, will increase the potential for direct burdens on companies, not just the big players and MSPs (example: new card readers, PCI compliance).

    Also consider the rapid evolution of M2M and IoT products and services.  When and how does quality shift to outright legal responsibility?  Right now information security can be helped on a voluntary basis with an entire suite of compliance standards and techniques, including ISO 27001 (when applicable).

    The unknown will be when quality management and assurance shift to forced governmental compliance and regulation.

    Are we there yet?  Probably not in 2016, but it’s likely coming.  How to get prepared?  Recognize that quality is congruent with an organization’s responsibility to serve and protect clients, as well as be good stewards of the environment.

    Implementing a baseline quality management system is a strong first step within an organization to shift a corporate culture to perform at high levels and mitigate risk every day, in every way.  This is done though the leadership of an organization.  ISO 9001:2015 addresses these factors head on through a focus on risk based thinking and leadership (stakeholders)Concepts to ponder before the new calendar year!

    BIZPHYX will be there to assist you every step of the way in 2016.  For more information on implementing ISO 9001:2015 or TL 9000 in 2016, contact info@bizphyx.com

    Happy New Year!

     
  • support 4:05 am on May 4, 2015 Permalink | Reply
    Tags: TL 9000, TL Alert 15-003A   

    TL 9000 Informational Alert 15-003A 

    For all of our TL 9000 certified clients, QuEST Forum has issued TL 9000 Alert 15-003A regarding the “Code of Practice” for Certifying Bodies (CBs).   This new alert announces the publication of Release 6.1 of the Code of Practice for TL 9000 Certification Bodies.

     

    TL Alert 15-003A From QuEST Forum (NEW)

    TL Alert 15-003A From QuEST Forum

     

    Certification Bodies are encouraged to use this new edition immediately.  It must be used effective 1 July, 2015.  Some of these changes were made in response to the results of the 2010-11 Validation Audits.  While intended to ensure the effectiveness of 3rd party audits, the Code of Practice can also be useful to all organizations to guide internal and supplier audits!

    You can access and download this alert at our Knowledge Center and at the  TL 9000 website. For more information on TL 9000, contact info@bizphyx.com.

     
  • support 4:19 am on March 30, 2015 Permalink | Reply
    Tags: , , TL 9000   

    BIZPHYX Takes The Pledge To Drive ICT Quality In 2015 

    As members of QuEST Forum and as active participants in implementing the TL 9000 quality standard around the globe, we have recommitted our support of the organization and the TL 9000 standard. 

    Companies registered to TL 9000 benefit from a well-defined common standard addressing the unique communications quality system requirements for design, development, production, delivery and service.  Members like us benefit from best practice collaboration, quality benchmarking studies and recognition for promotion of excellence from the leading companies in ICT.

     

    To sustain the vision, signatories like us have recommitted to:

     

    • Continue developing and improving the TL 9000 quality standard

    • Provide support for QuEST Forum’s quality benchmarking and other global quality and best practice initiatives

    • Participate actively and productively as a QuEST Forum member, including regular participation in QuEST Forum meetings, conferences and work groups

    • Support of appointed QuEST Forum representatives

     

    TL 9000 Member Badge

     

     

    Who else has taken the pledge? 

     

    Well let’s say we’re in good company with ICT leaders and MSP’s like AT&T, Cisco, Fujitsu, Huawei and Verizon Wireless to name a few.  For a complete list of companies who have taken the pledge and who proudly display this seal, visit the QuEST Forum website.

     

    BIZPHYX is also certified to TL 9000 and ISO 9001.  For more information on TL 9000 implementation, internal audit or training, contact info@bizphyx.com.

     
  • support 1:31 am on February 28, 2015 Permalink | Reply
    Tags: , , TL 9000,   

    ICT Quality Update: QuEST Forum Insights 2015, New Initiatives 

    We recently attended the 2015 QuEST Forum Leadership Summit and Work Group meetings in late January.  In addition to all of the awards and networking, critical new initiatives are always announced, the previous year is reviewed and new and incoming Board members are trained.

    We’re very involved in several of the organization’s initiatives such as Small Business, Board member training, Jump Start and GBE (Global Business Excellence).  BIZPHYX Senior Consultant and QuEST Forum Fellow, Irv Briks recently delivered an excellent educational webinar entitled “The Cost of Poor Quality and Its Impact On Profitability”.  This training was offered as part of the QuEST Forum Small Business Lecture Series and Small Business Initiative and the video is now featured on our blog and social sites.  Click here to see photos from this year’s Leadership Summit on our Flickr and Facebook pages.  We were very honored to once again receive the 340 Club Award.

    There’s a great deal to report, including the various initiatives planned for 2015.  If you are QuEST Forum member organization, we encourage you to read the entire 2015 Insights and Intents document.  It is posted on our Knowledge Center.  It’s a detailed road map for 2015 QuEST Forum organizational goals and initiatives.  From our perspective, here are some important summary points:

     

    QuEST Forum Memberships:  Small Business Leads!

    While there are still challenges in attracting large, global service providers as active members, membership overall is up and that is due in great part to the Small Business Group and Small Business memberships.  We may be a bit partial to the tireless efforts of our CEO, Sue Clancy as Chair of this group!  Also, many BIZPHYX clients and Small Business members swept the Pyramid Awards at the America’s Best Practices Conference in September 2014 (a link to our press release)  Congratulations to everyone who participates in these efforts and congratulations to our Small Business member companies who sponsor events and work tirelessly for ICT quality through TL 9000 certification.   While no mention is made of Small Business initiatives in the Intents and Insights document, you will find a link to Small Business on the updated QuEST Forum website.

     

    TL 9000: THE ICT Quality Standard

    There are still challenges at the MSP level for increased adoption of the standard, but the reality is—TL 9000 matters and certification speaks to the heart of ICT quality management.  Certifications via JDSU outlets here and abroad drove the totals and globally there were more certifications abroad than in the USA.  However, we’re very busy and as one of the nation’s leading TL 9000 consulting firms, we continue to see small to mid-size organizations embrace the value of the standard.  Certainly, the ISO 9001:2015 revision will have an impact on the new version of TL 9000 (R6.0) and the IGQ Work Group is on top of this effort after mapping the DIS and FDIS in 2014.

     

    Sustainability, Sustainability, Sustainability:

    As you many be aware, the QuEST Forum Sustainability Initiative was launched in 2014 following the elevation of Sustainability to the Executive Board Level in 2013.  Under the guidance of QuEST Forum Chair Steve Pickett and QuEST Forum CEO, Fraser Pajak, a pilot group of nine companies began submitting data into the QuEST Forum system in May of 2014.

    Whether organizations embrace sustainability full force by implementing ISO 14001 or incorporate sustainability aspects into their existing TL 9000 and ISO 9001 quality systems, QuEST Forum has done a great job through the IGQ Work Group in elevating sustainability to a strategic level, developing a model with 10 sustainability measurements.

    Don’t expect this focus to fade in organizations, it’s here to stay.  Sustainability, Corporate Social Responsibility (CSR) and Environmental Management (impacts, outcomes and improvements) are front and center for the C-suite.  They are not “buzz” words anymore, for those who may have considered them as such.

     

    Awareness and Value Of ICT Supply Chain Quality

    In 2014, you couldn’t help but notice the increase in presentations and participation on panels at important allied organization events like TIA, the NTCA (now the Rural Broadband Association), OSP and NATE.  Even our own CEO Sue Clancy and QuEST Forum CEO Fraser Pajak spoke to TIG (The Technology Industry Group) in Chicago in 2014.  Awareness of ICT quality through QuEST Forum is increasing with these efforts, new global partnerships and through social media channels.  The two new initiatives of Sustainability and Tower Quality and Reliability (2014) have also shined a spotlight on the relevance of QuEST Forum with regard to ICT supply chain quality.

     

    The Focus For 2015: Important Initiatives

    If you review the new QuEST Forum website, you’ll see all of the 2015 initiatives clearly presented:

     

    • Cell Tower Quality and Reliability
    • Cost of Poor Quality
    • Marketing Outreach
    • Network Function Virtualization
    • Network and Service Reliability Measurements
    • Product Development
    • QuEST Forum Academy
    • Small Business
    • Sustainability
    • Wireless Handsets

    Two new initiatives that we feel need to be highlighted are the Cost of Poor Quality (CoPQ) and Network Function Virtualization (NFV).

     

    NEW: Cost of Poor Quality (CoPQ):

    The goal of this new initiative is to create a clear, aligned definition and normalized reporting for an agreed set of CoPQ elements.  Members are being solicited for participation in a benchmarking exercise of agreed upon KPI’s affecting CoPQ.  Deepti Arora of Nokia is leading this effort.

    BIZPHYX Senior Consultant and QuEST Forum Fellow, Irv Briks recently delivered a CoPQ webinar as part of the QuEST Forum Small Business Lecture Series and Small Business Initiative.

     

    NEW: Network Function Virtualization (NFV):

    Critical to the rapid increase in technology on networks, this initiative will clarify and prioritize the industry’s current NFV quality and performance reliability issues and will be led by a team of companies whose products and services are used in the development, deployment and use of NFV.

    Both are critical to the ICT industry and we’ll keep our readers up to date on relevant outcomes with these initiatives.

    The long and short—between this activity, the work of the regional hubs (Americas, APAC and EMEA) and the impending ISO 9001:2015 revision coming at the end of the year, there will be no rest for any of us.

    2015 is really going to be “The Year Of Quality”.  Stay tuned and get involved!

     

    For more information on ICT quality, TL 9000 certification, QuEST Forum and the value of QuEST Forum membership, please contact info@bizphyx.com

     

     

     

     

     

     

     

     

     

     

     
  • support 2:06 am on July 7, 2014 Permalink | Reply
    Tags: JoAnn Brummit, KARLEE, Malcolm Baldrige Recipient, TL 9000,   

    Congratulations to KARLEE: A TL 9000 Certified, Malcolm Baldrige National Quality Award Recipient 

    This story was featured in our recent Q2 edition of THE STANDARD, but we also wanted to provide access to this story on our blog.

    Do quality systems, certifications and frameworks matter to an organization?  You bet they do.

    While they’re not a client, a fellow WBENC and QuEST Forum member company, KARLEE recently celebrated their 40-year anniversary.  Many of you know KARLEE as a shining example of a company dedicated to ICT Quality.  As Treasurer of the QuEST Forum Executive Board, KARLEE CEO JoAnn Brummit, is focused on driving supply chain excellence.

    If you’re not aware, BIZPHYX President and CEO Sue Clancy and KARLEE CEO JoAnn Brummit, lead the Small Business Group in QuEST Forum.

    As a result of this 40-year milestone, JoAnn was recently featured in a Dallas Business Journal article and FACETIME video.  You can watch JoAnn’s video by clicking the image link below:

     

    JoAnn Brummit FACETIME Video

    What makes KARLEE so special?  KARLEE is a Malcolm Baldrige National Quality Award recipient and is recognized as one of the Top 10 Woman-Owned Businesses in the DFW Metroplex.  They are a provider of contract manufacturing services including precision machining, sheet-metal fabrication, mechanical assembly and electro-mechanical integrations.  KARLEE services the telecom, defense, medical, energy, aerospace and commercial industries.  Of course it goes without saying, KARLEE is TL 9000 certified!

    Read more about their 40-year milestone in Yahoo Finance and on Blogrige, the official Malcolm Baldrige blog.

    Congratulations to JoAnn and the entire team at KARLEE on an honor well deserved!  You’re an example that ICT quality standards and frameworks–DO matter.

     

     

     
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