Tagged: Sue Clancy RSS

  • support 3:26 am on February 26, 2016 Permalink | Reply
    Tags: Legends Lifetime Achievement Award, , QuEST Forum Board of Directors, Sue Clancy,   

    BIZPHYX CEO Sue Clancy Receives The Prestigious “Legends Lifetime Achievement Award” 

    Congratulations to BIZPHYX President and CEO, Sue Clancy who was presented with The Legends Lifetime Achievement Award at the annual QuEST Forum Leadership Summit in February.  Sue received this honor for her career contributions to ICT quality.

     

    Sue Clancy Received Legends Lifetime Achievement Award

     

    The award presented by QuEST Forum, is the organization’s highest quality award.  Presented very rarely by the Board of Directors, the award is only given to individuals who demonstrate over 20 years of providing service quality in ICT and who have made significant contributions to the success of QuEST Forum, the governing body over the TL 9000 Quality Standard.  Sue Clancy is an Executive Contributor on the QuEST Forum Board of Directors.

    Sue Clancy is in great company, as colleague JoAnn Brumit, CEO of Karlee, was also presented with the award.  Both Karlee and BIZPHYX are members of WBENC and both organizations are certified WBE’s.  Sue and JoAnn are examples of female CEOs in the ICT, setting the standard for others to emulate.  Congratulations to both.  It is an honor well deserved and certainly earned!

     

    About QuEST Forum:
    QuEST Forum is a global organization dedicated to quality and sustainability in the ICT community.  QuEST Forum unifies the ICT community through the implementation of TL 9000 (the ICT quality management system built on ISO 9001), performance benchmarking and a broad array of common metrics that support rapid industry adoption of new technologies and consistent quality of communication networks around the world.

    For more information about the TL 9000 Quality Standard, contact info@bizphyx.com.   You can reach Sue directly at sclancy@bizphyx.com.  For more quality news and press release archives visit our newsroom.  For additional subject matters articles, podcasts and white papers, visit our quality knowledge base.

     

     
  • support 3:55 am on August 16, 2014 Permalink | Reply
    Tags: , , QuEST Forum Academy, QuEST Forum Small Business, , Sue Clancy, , , UTD,   

    The QuEST Forum Small Business Education Vision Presented At TIG (Technology Industry Group) 

    As mentioned in a previous article, another focus for QuEST Forum is the Small Business sector.  BIZPHYX President and CEO, Sue Clancy recently presented to the Executive Board about Small Business initiatives as Chair of the Small Business Group.

    In July, Sue Clancy and QuEST Forum CEO, Fraser Pajak had the opportunity to speak to TIG (Technology Industry Group) in Chicago.  If you aren’t familiar with TIG, they are a group of supplier diversity executives from various technology companies in the ICT industry including Alcatel-Lucent, AT&T, Apple, SAS Institute, Intel, Futjitsu, as well as others.  Some time back, the Telecommunications Industry Group and the Technology Industry Group joined efforts to form the new TIG.

    Sue presented on the QuEST Forum vision for Small Business Education.  In an effort to add more value to QuEST Forum’s Small Business Group and ICT industry technology start-ups, QuEST Forum, QuEST Forum Academy and the University of Texas at Dallas (UTD) Business School are developing educational tracks to drive improvements in the overall health of ICT small businesses.  They’re also addressing education for technology start-ups to improve product speed-to-market with fewer defects and innovation and entrepreneurship:

     

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    The goal is to have these educational tracks ready and available by Spring, 2015.  These classes will be taught virtually through Telepresence to reduce costs for the students and the instructors.  75% of small business members in QuEST Forum (most of whom are ICT suppliers) are also diverse businesses (WBE, MBE, DVBE, HBE, SBA and SDVOB):

     

    image003

     

    It’s important that these small companies and technology start-ups are healthy and viable, especially as as more of these players enter the ICT supply chain.  These small businesses ultimately impact the quality and delivery of service for the entire industry.

    The Small Business Education vision was well received by the QuEST Forum Executive Board and TIG.  Now comes the work of pulling it all together.  Sue and her group are very excited about what the future holds.  We will post updates as this initiative moves into implementation stage.

    For more information on TL 9000 and QuEST Forum Small Business, please contact sclancy@bizphyx.com.

     
    • Marty 5:00 pm on May 16, 2017 Permalink

       ( 20.2102.12 19:42 ) : Have you wondered who posts some of this stuff that you come across? Honestly the internet had been like a different position, except that recently it has become better. What are your thoughts?

  • support 1:44 am on August 15, 2014 Permalink | Reply
    Tags: , epi consulting UK, ICT Sustainability, Nokia, QuEST Forum EMEA, Steve Pickett, Sue Clancy, TL 9000 sustainability   

    QuEST Forum Takes On Sustainability At EMEA 2014 

    Mid-year we always provide an update on QuEST Forum conferences and current TL 9000 initiatives.  In late June, BIZPHYX executives attended the QuEST Forum EMEA Regional Conference in Vienna, Austria.  This is QuEST Forum’s annual conference covering activities in the Europe, the Middle East and Africa.  This year’s EMEA conference really highlighted the Executive Board’s focus on Sustainability.  Who isn’t focusing on CSR and Sustainability, right?  Well, EMEA telecoms are no different.  Steve Pickett, Chair of the QuEST Forum Executive Board and CEO of WesTower Communications, presented about the Board’s news sustainability objectives and how they will impact the TL 9000 standard going forward.  QuEST Forum recently included several sustainability requirements in TL 9000, including a requirement for organizations to define product disposal as part of its product lifecycle.

    John Spears, Director at epi Consulting in Gloucester, United Kingdom gave a very compelling presentation entitled: “Sustainability – What, Why & How, the Proposed QuEST Forum Approach to Sustainability.”  John specializes in supply chain strategy, sustainability, energy efficiency and circular economy in the EU.  He works with ICT suppliers and service providers such as Vodafone, Ericsson, Huawei, ZTE, Samsung, Saudi Telecom, Energis and Scottish Power.  He and Wes made the case for a set of global initiatives in ICT sustainability.

    So stay tuned for future updates to the standard.  This corporate reality is not going away and that’s why we are becoming more involved in helping clients certify to complimentary standards in electronics recycling, like R2More to come on that subject in a future article and upcoming podcast.

    As always, these conferences provide excellent presentations on the value of the TL 9000 standard and ICT quality practices in general.  A stand out presentation was provided Nokia Networks’ Dr. Sunita Chauhan and Soma Sarkar who presented their paper on Nokia’s software quality defect detection model.

    Together, they described Nokia Networks’ approach to eliminating defects early in the software development process.  This model has significantly improved Nokia’s ability to prevent defects, contain and detect them early, and correct them faster.  In turn, this has resulted in virtually zero known defects in their end product for customer pilot projects.  They achieved this without compromising delivery schedules.  In fact, Nokia Networks has decreased open customer defects in its software by more than 60% since 2011 and cut network outages by a third since 2012.  That’s serious business.  Nokia recorded this presentation and you can watch it here:

     

     

    So for now, outside of the updates that will likely occur to the TL 9000 standard as the result of the impending ISO 9001:2015 revision, keep two concepts in mind– Small Business/Technology Start-Ups and Sustainability.  These will be the likely drivers of future organizational goals within QuEST Forum and for the TL 9000 quality standard.  Now, we begin preparing for the Americas Best Practices Conference which, will be held in Clearwater, Florida in September!

     
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