In our last few articles we’ve been emphasizing the benefits of implementing the communications quality standard, TL 9000. I wrote about how the standard began in the wireline segment, being driven by major service providers such as AT&T and Verizon and how it’s beneficial to other industry segments such as ILECs and in wireless space.
What about the rapidly emerging technologies such as broadband video and voice over IP? The truth is that the major service providers and their OEM suppliers are aggressively rolling out services in these spaces as well. Let’s assume for a moment that broadband and VoIP suppliers are different. Actually there are some VoIP suppliers that may not be operating in the market segments we just mentioned. So in that sense, they are different. They probably have little familiarity with TL 9000. I have actually been surprised at the number of suppliers that are unique to each of these communications markets.
So let’s explore some benefits of TL 9000 to VoIP OEM and service suppliers. Would you like to be assured that your on time delivery percentage improves? Would it be beneficial if your product was designed and developed according to customer requirements? How would you feel about a product that was thoroughly tested under all conditions? Does your firm have a disaster recovery plan that helps you continue to serve your customers under dire conditions, such as a loss of data or a facility outage? What if you could reduce the cost of providing your product or service and still maintain its high quality?
The truth is that TL 9000 brings all of these benefits to the table through solid requirements that when “added” to the basic tenants of ISO 9001, create a standard that can be used by all telecommunications market segments. The TL 9000 standard reflects the expertise of volunteer executives, who since 1998 have applied their competence in quality systems and their knowledge of past industry issues, in order to create a standard that can be used by all communications market segments.
Furthermore, TL 9000 allows you to benchmark yourself against your competitors with solid data about on time delivery, customer complaints and other standard measures using blind data that gives no names, but does provide industry averages–best and worst in class and so forth. As a result we’re starting to see broadband and VoIP suppliers/providers look to TL 9000 in their quality programs. Why wouldn’t you implement TL 9000, the “communications” quality standard? Doesn’t it seem like a no-brainer to improve the bottom line of your operations? For further information on TL 9000 training or implementation contact: email@example.com.