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  • support 9:42 pm on December 31, 2015 Permalink | Reply
    Tags: , , , , R2, , TL 9000 R6.0   

    The “Year Of Quality” In Review: Quality Predictions For 2016 

    As we bring the “Year of Quality” to a close, we would like to reflect on the flurry of activity that has occurred in ICT quality and quality management in general.  We’ve been finalizing our own strategic planning for the new business year and we’re fresh off of the QuEST Forum Leadership Council and Work Group Meetings in November.

     

    BIZPHYX: The Year of Quality

     

    The latest revision of ISO 9001, ISO 9001:2015 is going to set the stage for quality in general.  As you probably know, the revision was published in September and organizations have 3 years to upgrade their ISO 9001:2008 QMS to the latest revision.  In addition, ISO 14001:2015 was published and many more ISO based standards ready to update in 2016, are in the queue to align with the latest revision (AS 9100, OHSAS 18001 shifting to ISO 45001, etc.).  Just refer to the Annex SL directives with the latest revision.

    With regard to TL 9000, it too is set to upgrade in September 2016 with R6.0.  While we see alignment with ISO 9001:2015, we also know that sustainability and other ICT specific quality drivers will be in the mix.  We suggest that our ICT clients certified to ISO 9001 and TL 9000, wait until after September of 2016 before making any big decisions.  We can then suggest how to best assist with upgrades regarding both standards (in tandem).

    With regard to QuEST Forum, there is a new Executive Board for 2016 and with that change of guard will come a potential shift to new initiatives with the organization, likely with increased sustainability initiatives, benchmarking and performance data measurements.

     

    Specific standards aside, it is important that ALL organizations consider these factors in 2016:

     

    -supply chain risk due to the global supply chain

    -business globalization in general

    -network data security and transctional data security

    -risk based thinking (reflected in ISO 9001:2015)

    -sustainability initiatives and in some cases, environmental regulation

    -data management (example: tele-health and e-health companies)

    -safety in ICT (example: cell tower safety in the wireless sector)

    -electronics waste (example: auditable recycling standards like R2, which apply to applicable ICT recyclers)

    -customer churn (all telecom sectors, wireless, OTT, etc.)

    -evolving technologies and speed to market, executed with quality performance

     

    We predict that our ICT clients will have an easier time upgrading to ISO 9001:2015 than expected or feared.  However, we also predict that due to economic drivers, global environmental concerns and US regulation; companies will need to strongly consider and develop sustainability goals and address environmental challenges.

    Right now that can be done on a voluntary basis by implementing standards like ISO 14001 and when applicable R2 (electronics recyclers).

    Additionally, rampant data and identity theft, as well as surveillance concerns, will increase the potential for direct burdens on companies, not just the big players and MSPs (example: new card readers, PCI compliance).

    Also consider the rapid evolution of M2M and IoT products and services.  When and how does quality shift to outright legal responsibility?  Right now information security can be helped on a voluntary basis with an entire suite of compliance standards and techniques, including ISO 27001 (when applicable).

    The unknown will be when quality management and assurance shift to forced governmental compliance and regulation.

    Are we there yet?  Probably not in 2016, but it’s likely coming.  How to get prepared?  Recognize that quality is congruent with an organization’s responsibility to serve and protect clients, as well as be good stewards of the environment.

    Implementing a baseline quality management system is a strong first step within an organization to shift a corporate culture to perform at high levels and mitigate risk every day, in every way.  This is done though the leadership of an organization.  ISO 9001:2015 addresses these factors head on through a focus on risk based thinking and leadership (stakeholders).  Concepts to ponder before the new calendar year!

    BIZPHYX will be there to assist you every step of the way in 2016.  For more information on implementing ISO 9001:2015 or TL 9000 in 2016, contact info@bizphyx.com

    Happy New Year!

     

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  • support 6:49 pm on February 22, 2014 Permalink | Reply
    Tags: 340 Club, , , , , , R2, , , , TL 9000 Requirements R5.5   

    Update From The QuEST Forum Leadership Summit 2014: Driving Sustainability in ICT 

    The QuEST Forum Leadership Summit took place in Dallas a few weeks ago and the summit officially kicks off the new year for TL 9000 and QuEST Forum business.  A great deal was discussed and the networking at this year’s summit was very productive.

    Reports were provided by each of the working committee chairs, Executive Board initiative(s) chairs, regional chairs and QuEST Forum CEO, Fraser Pajak.  BIZPHYX Senior Vice President Bob Clancy taught new Board members during the Executive Board Training session.

    Great progress was made in 2013 and the Board is looking for even greater accomplishments in 2014, especially in different industry sectors by bringing in new members, addressing regional needs and broadening the scope of influence of both TL 9000 and QuEST Forum in the global ICT domain.

     

    New Initiatives

    Two new initiatives that were discussed at the Leadership Summit were Sustainability and Cell Tower Safety.  QuEST Forum is looking at its role in driving sustainability in the ICT supply chain.   Also discussed was how QuEST Forum can work with cell tower companies to improve performance and safety.  In light of recent cell tower accidents (employees), safety has become a critical topic on the wireless side of our industry.

    These are two pressing topics for discussion in ICT and we’re encouraged to see how QuEST Forum will address both sustainability and cell tower safety going forward in 2014 and in the years to come.

     

    Small Business Membership Continues To Grow

    Sue Clancy presented a very encouraging update on Small Business to the QuEST Forum Executive Board.  Small business is now 33% of the membership of QuEST Forum, after adding 12 new members in 2013.

    How important is Small Business to QuEST Forum?  Small Business contributed $50,000 in sponsorships in 2013 and increased attendance to our monthly lecture series by 27%.  That’s how!

    Small Business is alive and well in QuEST Forum and Sue Clancy will continue to lead this effort in 2014.  For more information on small business membership or engagement, please contact sclancy@bizphyx.com.

     

    New Sector Engagement Through a New QuEST Forum Board

    QuEST Forum also welcomed new board member John Greene in 2014.   John Green is the Chief Engineer for Great Plains Communications.  Great Plains is Quest Forum’s first Tier 3 Service Provider to serve on the Executive Board, which begins a long overdue and critical dialogue with rural Telcos many of which, are members of the NTCA: The National Rural Broadband Association.  BIZPHYX has been a member of the NTCA for many years.

    John’s enthusiasm and insight into the Tier 2 and Tier 3 service providers has already generated excitement with regard to this new sector.  He was instrumental in arranging Fraser Pajak’s speaking engagement at the NTCA’s October “Telco Vision” event, helping to formally introduce QuEST Forum and TL 9000 to a new audience.  John participated in two different panel discussions during this 3-day conference.

    As Chief Engineer with Great Plains Communications, John is highly respected by regional Telcos and is an incredible addition to the QuEST Forum Executive Board.  Great Plains Communications is a diversified telecommunications company providing local and nationwide long-distance telephone service to 77 Nebraska communities, and digital cable television service to 41 Nebraska communities.  Based in Blair, Nebraska, Great Plains is the largest Nebraska-owned telecommunications provider.

    We’re all looking forward to working with John Greene in bringing a knowledge of TL 9000 to rural telecom!  Please click on the blue links above for more information about John, Great Plains and the NTCA.

     

     New Revisions: TL 9000 Requirements Handbook R5.5

    As many of you are aware, new TL 9000 Requirements Handbook R5.5 is upon us.  As of Feb 10, 2014 it is available for use by organizations for audit purposes.  Organizations can still be audited to the 5.0 version of the Requirements Handbook until Jan 1, 2015.  On or after January 1, 2015, all audits must be conducted to the 5.5 version.  For information on the changes between the two revisions, please listen to a podcast tutorial here on our blog, on our website or in I-Tunes.

    This podcast is presented by BIZPHYX SVP, Bob Clancy. There is a new requirement called Product Security, so be sure to listen!

     

    BIZPHYX Makes The 340 Club

    BIZPHYX was also recognized for achieving participation in the QuEST Forum 340 Club.  The 340 Club is for those members of QuEST Forum that exhibit exceptional membership participation in forum activities through their employee’s investment of time and efforts in multiple work groups, sub teams and regions along with generous event sponsorships.  This is the third straight year BIZPHYX has been recognized for our contributions to QuEST Forum!

    BIZPHYX CEO, Sue Clancy was recognized for her role as an Executive Contributor to the Executive Board in 2013.  As an Executive Contributor, Sue has led the efforts of the Small Business Group and will continue in that role in 2014.   Sue was also reappointed to her role as Executive Contributor for the 2014 term.  Please visit our Flickr page for all photos and releases.

    The ICT landscape continues to evolve into the cloud, M2M and into public utility grids and so will TL 9000.  Data and network Security, as well as safety and sustainability will be front and center, so stay tuned, it’s going to be a very interesting year!

     

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  • support 6:51 pm on April 25, 2011 Permalink | Reply
    Tags: BIZPHYX ISO 14001 programs, , R2, RIOS   

    Does Certifying To ISO 14001, R2, RIOS or e-Stewards Make Your Organization “Green”? 

    Today, companies often make the statement that they are “green”, but what does that really mean? Does it mean they recycle their paper shredding and plastic bottles, or that they participate in voluntary eco-friendly activities and fundraisers?  Is being “green” a philosophy, a set of measurable actions or merely a catch phrase? In many cases, it’s all of the above and the peddling of green products, green marketing and recycling is now its own billion-dollar growth industry.

    In the world of quality management and corporate procurement, measurement is the key challenge when a company says they’re green.  Any company can make sweeping statements and proclamations about their eco-initiatives, but how do they measure and continuously improve these efforts?  An organization can do so by certifying to a quality standard like ISO 14001.   As discussed in previous installments, it is an environmental management system that is independently audited by a third party.

    We’ve been asked by several of our clients about other environmental programs related to recycling like R2, e-Stewards, etc.  Many are confused by all of these standards and initiatives, especially when doing business in states like California, with heavy regulatory requirements.  These standards only apply to recyclers.  Even though most of you are not recyclers, you may deal with recyclers in your own supply chain.  Let’s briefly outline the top 3, since recycling standards are front and center in the effort to be seen as green:

    R2:  R2 is better known as Responsible Recycling (R2) Practices.  Supported by the USEPA, it’s a set of guidelines for accredited certification programs to assess electronics recyclers’ environmental, worker health and safety and security practices.  Voluntary R2 practices include general principles and specific practices for recyclers disassembling or reclaiming used electronics equipment including those electronics that are exported for refurbishment and recycling.  The standard applies to actual recyclers and the number of R2 recyclers is really quite small.  R2 is based on the “plan-do-check-act” model for continual improvement, like ISO 9001 and other ISO based standards.  ANAB requires that CBs (registrars) who certify companies to R2 be qualified to certify companies to ISO 14001.

    e-Stewards: The e-Stewards Initiative is a project of the Basel Action Network (BAN), which is a 501(c)3 non-profit, charitable organization, based in Seattle, Washington.  BAN has designed and developed a system by which recyclers, refurbishers and processors may obtain independent third-party certification of their conformance with the e-Stewards standard.  A representative of BAN informed us that the USEPA also recognizes e-Stewards. The e-Stewards program acknowledges the value in ISO 14001, as its own certification “requires a certified ISO 14001 environmental management system that builds in occupational health and safety requirements specific to the electronics recycling industry”.  Again, this standard is related to actual electronics recyclers and there is currently some dispute between the e-Stewards standard and R2 regarding hazardous materials.  Read more >

    RIOS:  The Recycling Industry Operating Standard (RIOS) is managed by (ISRI) The Institute of Scrap Recycling Industries, Inc. and is another standard for recyclers.  It is an integrated management system standard that combines the management of quality, environmental, occupational health and safety (QEH&S) issues into a single unified system.  Developed specifically by and for the scrap recycling industry, RIOS provides a framework for recycling facilities to use to achieve measurable, continual improvement in their QEH&S performance, without the need to spend time and money in developing and implementing three different systems.  This system is also not without criticism.  With RIOS, there appears to be a conflict with R2 and e-Stewards regarding “voluntary” efforts (vs. those that are audited) and the terminology used.  Read more > This recycler outlines the value of certifying to R2, RIOS and ISO 14001: read more >

    So what do you do if you’re not a recycler, but are asked about these standards, regarding your own suppliers? We suggest that you consider responding with a statement that you’re not a recycler (more specifically that you’re not an electronics recycler), but that in compliance with your own QMS/EMS, you send materials to recyclers that can provide documentation that they use an environmentally responsible disposal method, like the 3 outlined above (if applicable).  You may even choose to list these recyclers in an RFP.  Specific to your quality management system, we also suggest that you consider adding in the control of outsourced processes section of your ISO 9001 or TL 9000 QMS, that you attempt to use these certified recyclers, when possible.

    What if you’re not yet certified to an environmental QMS?  Then, we encourage you to obtain a dual certification to ISO 9001 & ISO 14001 or TL 9000 & ISO 14001.  Doing so, will give you the framework to respond to these requests, while realizing the many other benefits of ISO 14001, outlined in the previous installments of this series.

    As an organization, do any of these initiatives or standards certify that you’re actually “green”? Next time we will conclude our 5-part series, by helping you to determine what being green means to your organization and how certifying to an EMS may be a very profitable answer to this challenge.  If you need immediate help contact info@bizphyx.com.

     

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