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  • support 3:26 am on February 26, 2016 Permalink | Reply
    Tags: Legends Lifetime Achievement Award, QuEST Forum, QuEST Forum Board of Directors, ,   

    BIZPHYX CEO Sue Clancy Receives The Prestigious “Legends Lifetime Achievement Award” 

    Congratulations to BIZPHYX President and CEO, Sue Clancy who was presented with The Legends Lifetime Achievement Award at the annual QuEST Forum Leadership Summit in February.  Sue received this honor for her career contributions to ICT quality.

     

    Sue Clancy Received Legends Lifetime Achievement Award

     

    The award presented by QuEST Forum, is the organization’s highest quality award.  Presented very rarely by the Board of Directors, the award is only given to individuals who demonstrate over 20 years of providing service quality in ICT and who have made significant contributions to the success of QuEST Forum, the governing body over the TL 9000 Quality Standard.  Sue Clancy is an Executive Contributor on the QuEST Forum Board of Directors.

    Sue Clancy is in great company, as colleague JoAnn Brumit, CEO of Karlee, was also presented with the award.  Both Karlee and BIZPHYX are members of WBENC and both organizations are certified WBE’s.  Sue and JoAnn are examples of female CEOs in the ICT, setting the standard for others to emulate.  Congratulations to both.  It is an honor well deserved and certainly earned!

     

    About QuEST Forum:
    QuEST Forum is a global organization dedicated to quality and sustainability in the ICT community.  QuEST Forum unifies the ICT community through the implementation of TL 9000 (the ICT quality management system built on ISO 9001), performance benchmarking and a broad array of common metrics that support rapid industry adoption of new technologies and consistent quality of communication networks around the world.

    For more information about the TL 9000 Quality Standard, contact info@bizphyx.com.   You can reach Sue directly at sclancy@bizphyx.com.  For more quality news and press release archives visit our newsroom.  For additional subject matters articles, podcasts and white papers, visit our quality knowledge base.

     

     
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  • support 7:01 pm on September 30, 2015 Permalink | Reply
    Tags: , Pyramid Awards, QuEST Forum   

    Pyramid Awards Abound As BIZPHYX Clients Shine At The 2015 QuEST Forum Americas BPC 

    BIZPHYX is pleased to announce that once again our clients dominated the Pyramid Awards at this year’s QuEST Forum Americas Best Practices Conference held in San Diego.

    The prestigious Pyramid Award is given to an organization that has achieved their TL 9000 certification.  BIZPHYX is proud to have played a role in assisting these corporations in achieving their certifications.

    This year’s clients and award winners are:

     

    (TIG) : The Technology Integration Group (San Diego, CA)

    TIGPyramid2015

    Featured in this photo from left to right: Fraser Pajak, CEO of QuEST Forum, Tim Woodcome, NQA, Paul Kloppenborg of Technology Integration Group (TIG) and Steve Pickett, QuEST Forum Chair.

     

    (SPC):  Unlock Your Design: (Shawnee, Kansas)

    SPCPyramid2015

    Featured in this photo from left to right: Fraser Pajak, CEO of QuEST Forum, Tim Woodcome, NQA, Paul Kloppenborg of Technology Integration Group (TIG) and Steve Pickett, QuEST Forum Chair.

     

    KCI Telecommunications: (Harrisburg, North Carolina)

    KCI Telecom

    Featured in this photo from left to right: Fraser Pajak, CEO of QuEST Forum, Tim Woodcome, NQA, Kevin Carpenter, Sue Breitsprecher, Jack Ritchie and Henry Graham of KCI Telecommunications and Steve Pickett, QuEST Forum Chair.

     

    Great Plains Communications (Blair, Nebraska)

    GPCPyramid2015

    Featured in this photo from left to right: Left to Right, Fraser Pajak, CEO of QuEST Forum, Tim Woodcome, NQA, Mike Huggenburger, Great Plains Communications and Steve Pickett, QuEST Forum Chair.

     

    To learn more about QuEST Forum conferences and the Pyramid Awards, visit the QuEST Forum website.  For more information on implementing TL 9000, contact info@bizphyx.com.

     
  • support 8:40 pm on July 20, 2015 Permalink | Reply
    Tags: ADVA Optical, British Telecom, BT, QuEST Forum, Sustainability Group   

    ADVA Optical Networking Recognized by British Telecom: Sustainability Case Study 

    Earlier this year, British Telecom (BT) recognized ADVA Optical Networking for their advancements in sustainability and for winning BT’s 2014 Better Future Supplier Forum (BFSF) Game Changing Challenge.  ADVA Optical Networking is a member colleague in QuEST Forum and a major BT network equipment supplier.  As a result, their collaboration challenge produced a great sustainability case study.  Click the image below to link to the case study at our Knowledge Center.

     

    ADVA Case Study Image

    ADVA Optical Networking Sustainability Case Study

    Among some of the benchmarks detailed in the case study are:
    • A 300% return on investment
    • Reduces BT engineer travel time by 13,000 hours per year
    • Reduces BT engineer travel distance by more than 300,000 miles
    • Helps cut 750 metric tons of carbon a year from the supply chain

    ADVA Optical Networking is also one of the pilot members of the QuEST Sustainability Initiative and an early adopter of the epi model now being used by the Sustainability Group.  They presented this case study at the 2015 EMEA Conference in Munich, Germany.

    For more information on ADVA Optical Networking, BT and the QuEST Forum Sustainability Initiative, visit the QuEST Forum website.

     
  • support 2:37 am on May 21, 2015 Permalink | Reply
    Tags: Apple, Pandora Radio, QuEST Forum, Scott Vowels   

    Small Business Drives ICT Innovation At The 2015 QuEST Forum Americas Best Practices Conference 

    We are so pleased to announce that Scott Vowels, PhD will be the keynote speaker at the upcoming QuEST Forum Americas Best Practices Conference Small Business Workshop in San Diego on September 14-18.  Dr. Vowels manages the Supplier Diversity Program for Apple, Inc.  You can register for the event here > on the QuEST Forum website.

     

    Scott Vowels

    Scott Vowels, Head of Supplier Diversity For Apple, inc.

     

    Scott Vowels is recognized as a leading expert in the field of Supplier Diversity and is a frequent speaker and panelist on industry issues.  He is widely known within the supplier diversity network for successfully leading both the Northern California and Alabama Minority Supplier Development Councils to national prominence as President & CEO.  He holds Doctorate and Master’s degrees in Business Administration and a Master’s degree in Economics.

    Scott is also a former professional tennis player and a published author.  His latest book, Don’t Be Afraid to Call the Baby Ugly reached #1 on Amazon in both the Supplier Diversity and Minority Business categories.  You can follow Scott on Twitter > .

     

    The Small Business Luncheon will feature guest speaker, Joanna Bloor, Vice President of Advertising Operations at Pandora Radio.  With nearly two decades of experience, Joanna Bloor is a veteran of the media space.  Her experience encompasses Sales, Sales Management, Operations and Advertising Technology.  She is also the Strategic Lead & HiPower Director for LWT (Leading Women In Technology), a non-profit organization dedicated to unlocking the potential of professionals who advise technology businesses.

     

     

    Small Business Workshop Flyer

     

    In addition to the keynote and luncheon presentations, the Service Provider Panel will feature speakers from ICT industry leaders such as AT&T, Verizon, CenturyLink and Great Plains Communications.  As always, the workshop provides exceptional networking opportunities with executives from Alcatel-Lucent, Apple, AT&T, CenturyLink, Verizon and many more.

    BIZPHYX President and CEO, Sue Clancy leads the Small Business Group as Chairman.  ICT Small Business is thriving and this year’s workshop will be among the best Small Business Workshops ever presented.

     

    To attend the event, register here >

     

    For more information on QuEST Forum Small Business and the 2015 America’s Best Practices Conference, contact sclancy@bizphyx.com.

     

     

     

     
  • support 4:19 am on March 30, 2015 Permalink | Reply
    Tags: , QuEST Forum,   

    BIZPHYX Takes The Pledge To Drive ICT Quality In 2015 

    As members of QuEST Forum and as active participants in implementing the TL 9000 quality standard around the globe, we have recommitted our support of the organization and the TL 9000 standard. 

    Companies registered to TL 9000 benefit from a well-defined common standard addressing the unique communications quality system requirements for design, development, production, delivery and service.  Members like us benefit from best practice collaboration, quality benchmarking studies and recognition for promotion of excellence from the leading companies in ICT.

     

    To sustain the vision, signatories like us have recommitted to:

     

    • Continue developing and improving the TL 9000 quality standard

    • Provide support for QuEST Forum’s quality benchmarking and other global quality and best practice initiatives

    • Participate actively and productively as a QuEST Forum member, including regular participation in QuEST Forum meetings, conferences and work groups

    • Support of appointed QuEST Forum representatives

     

    TL 9000 Member Badge

     

     

    Who else has taken the pledge? 

     

    Well let’s say we’re in good company with ICT leaders and MSP’s like AT&T, Cisco, Fujitsu, Huawei and Verizon Wireless to name a few.  For a complete list of companies who have taken the pledge and who proudly display this seal, visit the QuEST Forum website.

     

    BIZPHYX is also certified to TL 9000 and ISO 9001.  For more information on TL 9000 implementation, internal audit or training, contact info@bizphyx.com.

     
  • support 1:31 am on February 28, 2015 Permalink | Reply
    Tags: , QuEST Forum, ,   

    ICT Quality Update: QuEST Forum Insights 2015, New Initiatives 

    We recently attended the 2015 QuEST Forum Leadership Summit and Work Group meetings in late January.  In addition to all of the awards and networking, critical new initiatives are always announced, the previous year is reviewed and new and incoming Board members are trained.

    We’re very involved in several of the organization’s initiatives such as Small Business, Board member training, Jump Start and GBE (Global Business Excellence).  BIZPHYX Senior Consultant and QuEST Forum Fellow, Irv Briks recently delivered an excellent educational webinar entitled “The Cost of Poor Quality and Its Impact On Profitability”.  This training was offered as part of the QuEST Forum Small Business Lecture Series and Small Business Initiative and the video is now featured on our blog and social sites.  Click here to see photos from this year’s Leadership Summit on our Flickr and Facebook pages.  We were very honored to once again receive the 340 Club Award.

    There’s a great deal to report, including the various initiatives planned for 2015.  If you are QuEST Forum member organization, we encourage you to read the entire 2015 Insights and Intents document.  It is posted on our Knowledge Center.  It’s a detailed road map for 2015 QuEST Forum organizational goals and initiatives.  From our perspective, here are some important summary points:

     

    QuEST Forum Memberships:  Small Business Leads!

    While there are still challenges in attracting large, global service providers as active members, membership overall is up and that is due in great part to the Small Business Group and Small Business memberships.  We may be a bit partial to the tireless efforts of our CEO, Sue Clancy as Chair of this group!  Also, many BIZPHYX clients and Small Business members swept the Pyramid Awards at the America’s Best Practices Conference in September 2014 (a link to our press release)  Congratulations to everyone who participates in these efforts and congratulations to our Small Business member companies who sponsor events and work tirelessly for ICT quality through TL 9000 certification.   While no mention is made of Small Business initiatives in the Intents and Insights document, you will find a link to Small Business on the updated QuEST Forum website.

     

    TL 9000: THE ICT Quality Standard

    There are still challenges at the MSP level for increased adoption of the standard, but the reality is—TL 9000 matters and certification speaks to the heart of ICT quality management.  Certifications via JDSU outlets here and abroad drove the totals and globally there were more certifications abroad than in the USA.  However, we’re very busy and as one of the nation’s leading TL 9000 consulting firms, we continue to see small to mid-size organizations embrace the value of the standard.  Certainly, the ISO 9001:2015 revision will have an impact on the new version of TL 9000 (R6.0) and the IGQ Work Group is on top of this effort after mapping the DIS and FDIS in 2014.

     

    Sustainability, Sustainability, Sustainability:

    As you many be aware, the QuEST Forum Sustainability Initiative was launched in 2014 following the elevation of Sustainability to the Executive Board Level in 2013.  Under the guidance of QuEST Forum Chair Steve Pickett and QuEST Forum CEO, Fraser Pajak, a pilot group of nine companies began submitting data into the QuEST Forum system in May of 2014.

    Whether organizations embrace sustainability full force by implementing ISO 14001 or incorporate sustainability aspects into their existing TL 9000 and ISO 9001 quality systems, QuEST Forum has done a great job through the IGQ Work Group in elevating sustainability to a strategic level, developing a model with 10 sustainability measurements.

    Don’t expect this focus to fade in organizations, it’s here to stay.  Sustainability, Corporate Social Responsibility (CSR) and Environmental Management (impacts, outcomes and improvements) are front and center for the C-suite.  They are not “buzz” words anymore, for those who may have considered them as such.

     

    Awareness and Value Of ICT Supply Chain Quality

    In 2014, you couldn’t help but notice the increase in presentations and participation on panels at important allied organization events like TIA, the NTCA (now the Rural Broadband Association), OSP and NATE.  Even our own CEO Sue Clancy and QuEST Forum CEO Fraser Pajak spoke to TIG (The Technology Industry Group) in Chicago in 2014.  Awareness of ICT quality through QuEST Forum is increasing with these efforts, new global partnerships and through social media channels.  The two new initiatives of Sustainability and Tower Quality and Reliability (2014) have also shined a spotlight on the relevance of QuEST Forum with regard to ICT supply chain quality.

     

    The Focus For 2015: Important Initiatives

    If you review the new QuEST Forum website, you’ll see all of the 2015 initiatives clearly presented:

     

    • Cell Tower Quality and Reliability
    • Cost of Poor Quality
    • Marketing Outreach
    • Network Function Virtualization
    • Network and Service Reliability Measurements
    • Product Development
    • QuEST Forum Academy
    • Small Business
    • Sustainability
    • Wireless Handsets

    Two new initiatives that we feel need to be highlighted are the Cost of Poor Quality (CoPQ) and Network Function Virtualization (NFV).

     

    NEW: Cost of Poor Quality (CoPQ):

    The goal of this new initiative is to create a clear, aligned definition and normalized reporting for an agreed set of CoPQ elements.  Members are being solicited for participation in a benchmarking exercise of agreed upon KPI’s affecting CoPQ.  Deepti Arora of Nokia is leading this effort.

    BIZPHYX Senior Consultant and QuEST Forum Fellow, Irv Briks recently delivered a CoPQ webinar as part of the QuEST Forum Small Business Lecture Series and Small Business Initiative.

     

    NEW: Network Function Virtualization (NFV):

    Critical to the rapid increase in technology on networks, this initiative will clarify and prioritize the industry’s current NFV quality and performance reliability issues and will be led by a team of companies whose products and services are used in the development, deployment and use of NFV.

    Both are critical to the ICT industry and we’ll keep our readers up to date on relevant outcomes with these initiatives.

    The long and short—between this activity, the work of the regional hubs (Americas, APAC and EMEA) and the impending ISO 9001:2015 revision coming at the end of the year, there will be no rest for any of us.

    2015 is really going to be “The Year Of Quality”.  Stay tuned and get involved!

     

    For more information on ICT quality, TL 9000 certification, QuEST Forum and the value of QuEST Forum membership, please contact info@bizphyx.com

     

     

     

     

     

     

     

     

     

     

     
  • support 3:22 pm on February 27, 2015 Permalink | Reply
    Tags: 340 Club Award, Chair Small Business Initiatives, , Executive Contributors, QuEST Forum   

    BIZPHYX Receives “340 Club” Award For The 4th Consecutive Year, Continues 2015 Leadership Roles In QuEST Forum 

    We like to share the results of our hard work and dedication to the craft of quality management.  At the recent 2015 QuEST Forum Leadership Summit held in Dallas, BIZPHYX was once again presented with a “340 Club Award”.  The 340 Club is for those members of QuEST Forum that exhibit exceptional membership participation in forum activities through their employee’s investment of time and efforts in multiple work groups, sub-teams and regions, along with generous event sponsorships.

    BIZPHYX is in great company in 2015, as nearly 30 other ICT companies were recognized for their contributionsOther 340 Club Award winners include Verizon Wireless, Telus, Nokia, Ericsson, Cisco, Mastec Network Solutions, Karlee, Huawei, Fujitsu, Axis Teknologies, ADTRAN, Alcatel-Lucent and AT&T to name just a few!

     

    BIZPHYX 340 Award 2015

     

    Featured in this photo from left to right are QuEST Forum Chair, Steve Pickett, BIZPHYX Senior Vice President, Bob Clancy, BIZPHYX President and CEO, Sue Clancy and QuEST Forum CEO, Fraser Pajak.

    This is the 4th year in a row that BIZPHYX has been recognized for its contributions to QuEST Forum, including event sponsorships like the Americas Best Practices Conference (below).  BIZPHYX remains dedicated to leadership in QuEST Forum Small Business initiatives.

     

     

    BIZPHYX Event Sponsorships

     

    BIZPHYX Leadership in QuEST Forum:

    In 2015, Sue Clancy will continue to serve as Co-Chair of the Jump Start Committee, as well as Chair of the Small Business Group.  In addition, Sue was reappointed to the 2015 QuEST Forum Executive Board, as an Executive Contributor.  BIZPHYX Senior Vice President, Bob Clancy will continue to serve as Co-Secretary of the Global Business Excellence Group (GBE).  Bob and Sue are both prior QuEST Forum COO Award winners.

    Senior Consultant, Gale Leonard who operates the BIZPHYX Southeast Office, will remain active in the Training sub-team.

     

    Congratulations to ALL of the 340 Club Award winners and those who are dedicated to telecom and ICT quality!

     
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