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  • support 12:36 am on October 28, 2015 Permalink | Reply
    Tags: , quality management, World Quality Month   

    November Is World Quality Month: A Time To Recommit To Continuous Improvement! 

    As you may be aware, November is World Quality Month.  In just a few days, it’s time to join the Global Quality Community in celebrating the concept of Quality.  World Quality Month provides a platform for acknowledging the efforts and accomplishments of quality and all who work to make it happen.

    This is a time to celebrate — a time to showcase the advancements and valuable quality contributions in businesses, communities and institutions.  Together, through our collective passion for improvement, we can raise the voice of quality worldwide!

    Click on the World Quality Month logo to reach ASQ’s Calendar Of Events landing page:




    (image courtesy of ASQ)



    So What Can You Do?  SHARE YOUR VISION!

    ASQ has created a Celebration Guide and a World Quality Month Toolkit that will help you spread the vision of quality to all corners of the globe.  It includes: Banner ads, an e-signature, a poster template, a Power Point presentation, and a press release template.  There’s also a great quality trivia sheet and a resource guide on the “ROI of Quality”.

    We’re going to be Tweeting and sharing content every day during the month of November and you can too.


    Join the movement!


    For more info on ASQ and World Quality Month, visit their website or contact info@bizphy.com.

  • support 3:16 am on September 17, 2012 Permalink | Reply
    Tags: corrective action plan ISO 9001, , , , , quality management, root cause analysis,   

    Effective Use of Your Corrective Action Plan In Quality Management (QMS) 

    A corrective action plan is far more than picking up the phone to call another department to report a defect.  In this video training clip, we feature BIZPHYX SVP, Bob Clancy providing tips on how to strengthen your organization’s corrective action plan.

    He discusses data collection and analysis to support “lessons learned” and as a way to prevent problems in the future. Bob details how to verify if you have a formal corrective action plan that includes true root cause analysis and how to maximize that process.


    For further assistance please contact bclancy@bizphyx.com.

  • support 3:24 am on January 27, 2012 Permalink | Reply
    Tags: IS0 9001, , QMS trends 2012, quality management,   

    Taking Quality Management To The Next Level In 2012 

    2012 has started off at the speed of fiber optics!  Thank you to the many loyal readers who e-mailed us recently asking when new articles would be posted.  Since beginning the New Year only a few weeks ago (it already seems like 6 months), we’ve been working at a frantic pace to get some large projects and programs ready to launch.  Thank you for your patience!

    Please visit our website and you will find a new section dedicated to international training called TL 9000 global where we have landing pages for India and China with more to follow.  BIZPHYX SVP, Bob Clancy will be in India from February 13-17, 2012 delivering TL 9000 Introduction and Overview Courses in New Delhi, Hyderabad, Chennai and Mumbai.  In April, BIZPHYX President and CEO, Sue Clancy will be heading to New Delhi to the 2012 QuEST Forum APAC Best Practices Conference.  Later in the month BIZPHYX Vice President, Jennifer Simcox will be delivering TL 9000 courses on Requirements 5.0, Measurements 4.5 and Auditing for TL 9000 5.0 and 4.5 in New Delhi and Bangalore.  These training courses and other initiatives will help forge relationships with diverse telecom suppliers in India and bring TL 9000 quality education to the region.  Visit the India Hub to contact the executives leading this effort!  For those who may have missed our year-end Twitter feed, please read this great article from Forbes about the 12 telecom predictions for 2012 and see how Asia factors into the equation.

    This year, we’ll be following many quality trends including updates and best practices regarding ISO 9001, ISO 14001, TL 9000 and quality concepts such as Lean and Six Sigma.  We’ll also be doing more work with CMMI and other IT standards that have an impact on network quality.  Specific to ISO 14001 and corporate sustainability, we will be spotlighting several clients that have recently achieved certification and how they are integrating sustainability efforts in their supply chain management.  Check out BIZPHYX on the PG&E website regarding ISO 14001 education and their Diverse Suppliers Go Green Toolkit.

    We’re also working with the NTCA (National Telecommunications Cooperative Association) to make sure rural telcos better understand about TL 9000 and communications quality.  Traditional wireline and wireless segments are adopting quality and the cable/broadband segments are beginning to embrace the TL 9000 standard as well, so it’s important that rural providers know they can expect the same performance standards from their supplier partners.  BIZPHYX Vice President, K.E. Wright will be in San Diego at the National NTCA Meeting and Expo to help further this educational effort.

    In 2012, you will see changes to THE STANDARD, our quality publication.  We will be featuring more content in a sleeker format so you can read what you want, when you want, here at the support desk.  In addition, BIZPHYX will be adding about 30 new videos and podcasts on the web to further assist clients and readers in driving TL 9000, ISO 9001 and ISO 14001 quality.  We recently completed a major case study on the impact that TL 9000 and ISO 9001 certifications have on top line revenues with diverse suppliers.  In the weeks and months to come, you will be able to read the study in various publications and we’ll feature some of the study participants on our podcast channel.

    So get ready, it’s going to be a very busy year in the world of quality!  Next week, will be at the 2012 QuEST Forum Annual Leadership Summit and Executive Board Meeting in Dallas.  As many of you know, BIZPHYX President and CEO, Sue Clancy was appointed to the 2012 QuEST Forum Executive Board as an Executive Contributor.  In a few weeks we will post an update on The State of the Forum and highlights from the conference to provide our readers with the TL 9000 game plan for 2012.  Our article next week will feature news from ISO regarding new standards and the changes planned for this year.

    We think there’s a real opportunity to take your QMS to the next level in 2012 and we’ll be here to assist you every step of the way.  For more information and assistance regarding ISO 9001, ISO 14001 and TL 9000 contact info@bizphyx.com

  • support 12:43 am on June 27, 2011 Permalink | Reply
    Tags: , globalization, quality management,   

    Update From The Field: Sustainability, Risk Mitigation and Globalization-Where Is Your Business? 

    This past week we attended the 2011 WBENC (Women’s Business Enterprise National Council) National Conference and Business Fair held in Las Vegas.  While several different educational tracks from government procurement to supply chain management were featured, there was a consistent theme that resonated throughout the conference: sustainability, risk mitigation and globalization.  We have profiled these trends on the support desk, including a recent series on ISO 14001 and corporate sustainability.  As global supply management evolves, you must stay informed about current topics that impact corporate supply chains if you want to compete for contracts, earn business and deliver results.  Trends such as risk mitigation, sustainability, globalization, innovation and supplier development (which includes quality standards) are shaping the way corporations do business with suppliers.  There is an increased focus on sustainability initiatives in integrated and end-to-end supply chains.  Most multi-national corporations have adopted sustainability criteria into some or all aspects of their strategic sourcing processes.

    What does this mean to your organization?  What does quality management have to do with these trends?  Everything.  As a supplier, your ability to embrace these requirements in your business will determine if you can remain competitive in a global marketplace.  As an organization that utilizes your own suppliers, these trends affect your growth, expansion and ability to keep costs down.  Being certified to a quality management system, like ISO 9001 or TL 9000 is one way to address these critical supply chain requirements.

    Quality management, Six Sigma and a variety of other supplier requirements such as ISO 14001 were discussed as ways to tackle sustainability issues.  The WBENC Opportunity Connection Conference reinforced many of the topics we have been clarifying for clients over the last six months.  This summer we are publishing a new article on TL 9000’s alignment with ISO 14001.  For our readers certified to ISO 9001 and TL 9000, you will learn how incorporating ISO 14001 into your quality management program will help you address sustainability and globalization issues.  If you are not yet certified to a standard, this article may help you finally see the value in taking that leap!  Stay tuned this summer.  These trends are now becoming requirements and certifying to a quality standard provides the best framework to help you meet these demands.  For assistance, contact us: info@bizphyx.com.

  • support 3:36 pm on March 19, 2010 Permalink | Reply
    Tags: , , quality management   

    How often do we need to review our disaster recovery plan? 

    Like your other QMS documents, there is no defined time frame; however, the disaster recovery plan should be reviewed when there are changes to the business, such as new employees, responsibilities, locations or infrastructure to ensure the plan remains current.

  • support 3:15 pm on March 19, 2010 Permalink | Reply
    Tags: , quality management   

    Who needs to be included in the management review? 

    Depending on the size of your company you should include top management.  You may want to include other key employees from time to time as part of their learning experience.  The management review meeting is a time to share the overall results of corrective and preventive actions, audit results, customer satisfaction, changes to the business, etc.

  • support 2:55 pm on March 19, 2010 Permalink | Reply
    Tags: BCP, Business Continuity Planning, , quality management   

    How does business continuity relate to a service business? 

    Service companies must consider how they will manage their delivery of their committed service even in the event of a disaster.  Business Continuity as it relates to a service will ensure that customers are notified and suppliers are engaged in order to make arrangements to continue to meet the service delivery time frames even in the event of a disaster.  Additional preparation is required for a service being that the service to be delivered may rely on vendor engagement.

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