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  • support 1:00 pm on July 16, 2014 Permalink | Reply
    Tags: ISO 9001 DIS Stage, , , QMS, Quality Management Systems   

    Public Comments On ISO 9001: 2015, Here’s Your Chance 

    As we recently covered on our social media sites, there’s a new milestone in the ISO 9001:2015 process and you can be a part of history in the making!  ISO 9001: 2015 is now available for PUBLIC comments.

    The standard is currently at the Draft International Standard stage (DIS stage) and by making the standard available for public comment, anyone in the world including those in private industry, academia, consumers and government regulators, have a chance to provide their input on the world’s most implemented quality management standard (QMS).

    It can be difficult to keep up with all of the different stages and acronyms, so ISO.org produced a brief video with ISO Secretary General Rob Steele, to help clarify what the public comment stage really means.

    Watch this video to find out more about the ISO 9001 DIS ballot and contact the ISO member in your country to have your say:



    For more information on the ISO 9001:2015 revision process and what it may mean to your current QMS, please contact info@bizphyx.com

  • support 3:16 am on September 17, 2012 Permalink | Reply
    Tags: corrective action plan ISO 9001, , , , QMS, , root cause analysis,   

    Effective Use of Your Corrective Action Plan In Quality Management (QMS) 

    A corrective action plan is far more than picking up the phone to call another department to report a defect.  In this video training clip, we feature BIZPHYX SVP, Bob Clancy providing tips on how to strengthen your organization’s corrective action plan.

    He discusses data collection and analysis to support “lessons learned” and as a way to prevent problems in the future. Bob details how to verify if you have a formal corrective action plan that includes true root cause analysis and how to maximize that process.


    For further assistance please contact bclancy@bizphyx.com.

  • support 1:01 am on April 1, 2012 Permalink | Reply
    Tags: , Information and Communication Technologies, , ISO/IEC, QMS,   

    ISO By The Numbers and The Force Multiplier For ICT Innovation 

    This month, we have added some new resources to our Knowledge Base, including papers on ISO By The Numbers and The Force Multiplier For ICT Innovation.

    In 2011, references to ISO and its standards on Internet media sites increased by 128,937 compared to 2010, with a total of 467,830–presenting a rise of 38% according to ISO.org.  This is of particular interest to our clients who work so hard to achieve their TL 9000, ISO 9001 and ISO 14001 certifications.  There’s clearly a global interest and buy-in on implementing the important ISO standards.

    In a recent article from ISO, in 2011 ISO published 1,206 new or revised standards, bringing the total number of current standards in the ISO catalog to 19,203.  According to ISO, thirty-eight ISO national member bodies provided the administrative and technical services for the committees developing standards.  The demand for new standards is also on the rise.  In 2011, 1,419 new projects for ISO standards were registered, raising the number of items in the work program to 4,007.

    To really understand the depth and scope of ISO standards throughout the globe, you can obtain the full publication, ISO in Figures from the ISO store.   A complimentary summary brochure can be downloaded from ISO.org or you can download a copy from the BIZPHYX Knowledge Base.

    Also of interest to our clients and readers is another publication recently released from ISO and IEC (The International Electrotechnical Commission).  The IEC manages Conformity Assessment Systems, which certify that equipment systems or components conform to its international standards (semiconductors, fiber optics, nanotechnologies).  Their joint technical committee (ISO/IEC JTC 1) has placed an emphasis on ICT (Information and Communication Technologies).

    The thoughts and findings that will continue to result from the JTC 1, the multiple subcommittees (SCs) and the working groups (WGs) will certainly have an influence on TL 9000, the telecommunications quality standard, which is evolving to reflect ICT.  We have a copy of this paper called The Force Multiplier For ICT Innovation on the BIZPHYX Knowledge Base.  This PDF outlines how the JTC 1 is hard at work integrate standards and guidelines for all these complex technologies.

    Just consider for a moment the interrelation of the multitude of communications and software products and services–and what that means for the volume of standards that include security.  In that overlay or “force multiplier”, you have products and services that integrate with smart cards, bar codes, information security, biometrics, cloud computing and so much more.

    It is in the ISO/IEC JTC 1 where the heavy lifting begins.  This is where the basic “building blocks of new technologies are defined and where foundations of important ICT structures are laid” (more than 2,400 standards and related documents).

    Clearly, it’s clearly all about ICT.  In fact, QuEST Forum has recently redefined its value proposition, “… QuEST Forum unifies the global ICT community through the implementation of TL 9000, an industry specific quality management system that is built on ISO 9001 and the eight quality principles.”

    QuEST Forum’s IGQ Work Group is hard at work preparing to release R5.0 of the TL 9000 Measurements Handbook (possibly by the end of 2012).  The IGQ team has already proposed changes to the Product Category Tables A-1 through A-3 and these revisions are currently out for review by certified member companies.

    We’ll see what develops in the next few years from the ISO/IEC JTC 1 and what influence the outcomes will have on the evolution of TL 9000.  For more information, please contact info@bizphyx.com.

  • support 3:48 pm on March 19, 2010 Permalink | Reply
    Tags: , preventive actions, QMS,   

    What is the difference in preventive action and continual improvement? 

    Preventive action is put in place to identify and avert a failure in your process or impact to your customer.  Left unaddressed a failure may result in a corrective action.  Continual improvement may not have an negative impact but allows the company to deliver your product or service or meet internal processes better.

  • support 3:36 pm on March 19, 2010 Permalink | Reply
    Tags: , QMS,   

    How often do we need to review our disaster recovery plan? 

    Like your other QMS documents, there is no defined time frame; however, the disaster recovery plan should be reviewed when there are changes to the business, such as new employees, responsibilities, locations or infrastructure to ensure the plan remains current.

  • support 3:09 pm on March 19, 2010 Permalink | Reply
    Tags: , QMS,   

    How do I show that I have planned my audits? 

    The best way to show that you have “planned your audit programme” as required is an audit schedule.  Audit schedules should indicate the standard requirements that will be audited, when they will be audited and when the audit was conducted.  Audits can be conducted on various part of the QMS throughout the year or all at once.  Many certification bodies require that the QMS be audited internally once a year.

  • support 2:24 pm on March 19, 2010 Permalink | Reply
    Tags: , QMS,   

    Do we have to rehearse our disaster recovery plan? 

    TL 9000 requires that disaster recovery plans are periodically evaluated.  This does not mean that you have to conduct rehearsals, but you should review the procedure and ensure that it is inclusive of your current business.  Consider if you have added employees, locations or made changes to your network.

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