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  • support 7:05 pm on September 30, 2015 Permalink | Reply
    Tags: , ISO standards   

    The Long Awaited ISO 9001:2015 Is Here And What It Means For ICT 

    The countdown is officially over.  The newly revised ISO 9001:2015 is status: PUBLISHED!  Over the past few years there have been many who thought we might not arrive at this moment, but it’s finally here.

    The revised standard went into effect on September 21, 2015, as well as the new ISO 14001:2015.  While there are many new concepts to grasp, you have 3 years to comply with the new requirements.

    Below is an informative and quick overview video from ISO.org that condenses some of the concepts that have changed and that we’ve all been blogging about such as “process approach” and “risk based thinking”:



    Please note that while you have 3 years to meet the new requirements, we do NOT recommend waiting until the last minute to update your QMS or EMS.  Certifying bodies will be overwhelmed and some are saying they will not accept ISO 9001:2008 after mid-2017.

    Education however is something you can do right away, which is why we’re offering complimentary courses on both ISO 9001 and ISO 27001 in November.  Click on the image below or our countdown page for class descriptions.




    TL 9000 R6.0, Does ISO 9001:2015 Play A Role And What Does It Mean For ICT Quality?


    If you are certified to TL 9000, it is our recommendation to hold tight until TL 9000 R6.0 is released, which is scheduled for September of 2016.

    Once R6.0 is completed, then the transition will be easier for both standards to take place at once.  The timeline to meet the new requirements for TL 9000 will match with the ISO 9001:2015 timeline, so you will have plenty of time to complete both upgrades more efficiently.

    In the coming months BIZPHYX will be helping clients map out their transition plans for ISO 9001:2015 and ISO 14001:2015.  For clients, we’re offering discounted packages to help you transition your quality and environmental management systems in the most cost effective way possible.


    For more information, contact info@bizphyx.com or contact BIZPHYX SVP, Bob Clancy directly at bclancy@bizphyx.com.

  • support 2:34 am on March 1, 2015 Permalink | Reply
    Tags: DIS, FDIS, , ISO standards,   

    How ISO Develops Quality Standards: 5 Stages Of Development (Video) 

    When we first got notice of this video, we didn’t know if we should laugh– or gasp.  The development of ISO standard is certainly a complicated process and probably worthy of distillation for the masses—but sock puppets, with names?  We couldn’t help but share ISO’s recent video on how world quality standards are developed.  While it’s a tongue and cheek video with actual sock puppets, the host does a very good job of breaking it all down and clearly defines the 5 stages of quality standards development.  Learn (and laugh)…



    Seriously….here are the 5 stages of development:


    1. New Work Item Proposal (NWIP) Stage

    2. The Working Document (WD) Stage

    3. The Committee Draft  (CD) Stage

    4. The Draft International Standard (DIS) Stage

    5. Final Draft International Standard (FDIS) Stage


    For a detailed explanation of the various stages, click the image link below to go to ISO’s documentation page:


    5 Stages Of Quality Standards Development


    For more information on implementing ISO standards, contact info@bizphyx.com.  We promise that sock puppets will not respond to your request for information!

  • support 1:30 am on February 1, 2013 Permalink | Reply
    Tags: , , ISO standards, ISO/IEC 27013, ITIL, ,   

    2013: The Year Of Quality Standards “Integration” 

    As we begin the new year by helping clients respond to quality management challenges in their organizations, it has become increasingly clear that 2013 will be focused on data security, energy management and sustainability driven through “communication” networks.  These unique functions must integrate even further to meet the complex task of driving a company’s products and services through a global supply chain.

    Take for example the telecom industry, where the evolution has become known as “ICT” or information and communications technology.  When you combine communication devices that disseminate big data serviced through networks to deliver healthcare, you have telemedicine. Combine public utilities utilizing data through intelligent meters to drive energy reduction and sustainable building standards and you support smart grids and smart cities.

    The reality is data security and energy management are cross-relational with the “communication network” at the center of the relationship.

    Quality standards are no different and this space is evolving to support integration.  Today, we wrapped up work group meetings at the 2013 QuEST Forum Leadership Summit in Dallas.  QuEST Forum is the governing body over TL9000, the telecom quality standard (based on ISO 9001).  In the past year, the standard has evolved and is now known as the “ICT” standard because deployment over a network is no longer centered purely on “tele” communications.   A communication network may be “service” centric, such as with the transportation and energy sectors.

    TL 9000 certification can easily be integrated with ITIL functions, such as Service Desk.  A great example of integration comes from Huawei.  Utilizing eTom, ITIL and TL 9000, Huawei has developed its own compliant MSUP (Managed Service Unified Platform), which is an architecture that drives multiple functions such as customer satisfaction, organizational mapping and operation support systems.

    The marketplace is driving shifts in ISO implementations as well.  Organizations are now certifying to TL 9000 and ISO 14001 (the energy management standard) at the same time and further expanding their quality certifications to include information security by implementing ISO 27001.

    ISO and IEC are also issuing new guidelines which “integrate” standards.  For example, in January 2013 ISO and IEC announced that they have published a new International Standard giving organizations advice on how to make integrated use of information security and service management system standards.

    The relationship between information security and service management is so close that many organizations already recognize the benefits of adopting both standards: ISO/IEC 27001 (information security) and ISO/IEC 20000-1 (service management).

    The new ISO/IEC 27013:2012, Information technology – Security techniques – Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1, provides guidance to be used whether one standard is implemented before the other, or both standards are implemented simultaneously.  Only time will tell how this guideline will influence ITIL and COBIT best practices.

    The publication of ISO/IEC 27013 arose from the recognition that combining use of both International Standards brings additional benefits.  ISO/IEC 27013 gives guidance on the first steps to be taken by organizations that wish to increase efficiency, improve their information security, service management and services”, according to Jenny Dugmore, editor of the new standard.

    Look for this trend to continue, with future guidelines expected as organizations chose to implement multiple, complimentary quality standards as a way to respond to business goals and regulatory pressures.  BIZPHYX is now in the process of expanding its service portfolio to include ISO 27001 implementation and audits, with clients set to certify later this year.  For more information on new ISO standards and guidelines, please visit the ISO news page.

    We’ll be reporting on the outcome of the recent QuEST Forum Leadership Summit and what changes are coming in 2013 with the release of R5.0 of the TL 9000 Measurements Handbook.  Our February edition of THE STANDARD will deal with this subject matter, as well as our March 15th TL 9000 R5.0 Measurements Handbook Delta Course.  For more information or to register, visit our website.

    Please contact us if your organization is considering implementing TL 9000, ISO 14001 or ISO 27001, either independently or as a suite of quality certifications.  You can reach us at info@bizhpyx.com.

  • support 11:40 am on April 24, 2012 Permalink | Reply
    Tags: , ISO Service Standards, ISO standards   

    ISO Standards And Their Increasing Traction In The Services Sector 

    For over a decade, we’ve been leading clients to ISO 9001, TL 9000 and ISO 14001 certification. Well over 60% of our customer base is in the services sector.  While we work with many different types of companies such as EF&I telecom suppliers and IT outsourcing firms, we’ve also had the privilege of leading accounting firms and advertising agencies to ISO 9001 certification.  As mentioned in a previous article, we recently led ARTÉMIA Communications in San Francisco to a triple quality management certification to ISO 9001, TL 9000 and ISO 14001.

    BIZPHYX has been on the front line of a continuing trend–the increase in ISO certifications in the services sector.  In the March edition of ISO Focus+, ISO dedicates nearly the entire issue to this global trend.  You can access the online edition here > or visit ISO.org.

    So why now? Why this time and place for the services sector?  First and foremost, we are now part of a global, interconnected world economy.  Second, services represent the fastest growing segment of the global economy and service enterprises are also the largest component of GDP in the US and internationally (source: World Trade Organization).  Finally, consider for a moment that you cannot distribute manufactured goods without service infrastructures and devices supported by ICT (information communication technology) services.

    All of these market forces intersect to fuel the need for global standards that ensure quality, consistent business practices, uniform communications and sustainability in global supply chains.  While most corporate executives are generally familiar with ISO 9001 and ISO 14001 (the environmental standard), many don’t know that there are dozens of industry specific ISO standards (that build upon ISO 9001: 2008) with many new standards currently being developed for the services sector.

    Some of these new standards include guidelines for the financial services, mobile person-to business payments (mobile commerce), network services billing, IT service management and even tourism.

    We encourage you to read the articles in the March edition of ISO Focus+ to learn about many of these new standards and the stunning trends regarding ISO certifications in the services sector.  Pay particular attention to the centerfold entitled “Services In Every Day Life”.  ISO states, “Trade in services is at present the fastest growing area of international commerce, creating new jobs and extending activities in areas running from the IT sector to tourist areas, each with its gamut of sub-services such as car hire and hotels, camping and accounting, among many others.”

    If you’re a service organization and part of a global supply chain, certifying to an ISO quality management standard will not only benefit your business in terms of reduced costs, improved productivity and better customer service–it may become a business inevitability.

    One guaranteed result from certification is that you will gain a significant competitive advantage.  In next week’s article we’re going to reveal the results of a case study BIZPHYX recently published that documents how a group of diverse service suppliers increased their top-line revenues as a direct result of ISO 9001 and TL 9000 certification (the ICT quality standard).

    For more information on ISO 9001, ISO 14001 and TL 9000 certification, please contact info@bizphyx.com.

  • support 3:53 pm on March 19, 2010 Permalink | Reply
    Tags: , ISO 9001: 2008, ISO standards   

    What does the 2008 mean in the ISO 9001:2008 standard? Is this different that ISO 9001:2000? 

    The ISO 9001 standard is reviewed and revised for improvements about every 7 years.  The revisions ensure the standard is reflective to current business operations.  The 2000 or 2008 are the revision dates.  Currently the ISO 9001:2008 standard is the revision that all companies are certified against.

  • support 3:39 pm on March 19, 2010 Permalink | Reply
    Tags: , , , , ISO standards   

    What is considered undue delay? 

    A new requirement to ISO 9001 for internal auditing is to be able to show that corrections from internal audits are addressed timely.  Ways to show this may be a time frame assigned for closure and evidence that this time frame is being met.  However, evidence of extended times can identify an area of concern if an action is not being addressed.  The requirement is to find areas that need to be addressed and address the finding.  If there is no valid reason for a delay, an auditor may cite this as a concern that the internal audit system is not being provided the right support in order to benefit the company.

  • support 3:11 pm on March 19, 2010 Permalink | Reply
    Tags: , , , ISO certification, ISO standards   

    We don’t produce product, so how would we meet the ISO 9001 requirements? 

    ISO 9001 is a set of guidelines on how your business should be set up and is often called a business framework.  The focus is on developing a standard set up documents on how your manage your business, developing guidance on what you goals are, determining what your resource needs are and how you will monitor the business for improvement.  Only a small section is devoted to documenting how you provide your product or service and at no point are the requirements specific to creating a product.

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