A new requirement to ISO 9001 for internal auditing is to be able to show that corrections from internal audits are addressed timely. Ways to show this may be a time frame assigned for closure and evidence that this time frame is being met. However, evidence of extended times can identify an area of concern if an action is not being addressed. The requirement is to find areas that need to be addressed and address the finding. If there is no valid reason for a delay, an auditor may cite this as a concern that the internal audit system is not being provided the right support in order to benefit the company.
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The best way to show that you have “planned your audit programme” as required is an audit schedule. Audit schedules should indicate the standard requirements that will be audited, when they will be audited and when the audit was conducted. Audits can be conducted on various part of the QMS throughout the year or all at once. Many certification bodies require that the QMS be audited internally once a year.
ISO 9001 does not have required training only indicating that auditors must ensure objectivity and impartiality and cannot audit their own work. What this means for each company may differ. To ensure an effective program, auditors need to be able to interpret the meaning the clauses in the standard, review the ISO 9001 or TL 9000 processes, as well as associated supporting procedures. You must be able to demonstrate the auditors are qualified through education, skills, and experience. You will also need to be able to show that you are asking thorough questions in order to conduct a comprehensive audit. Training on these procedures, auditing techniques and documenting results is critical to a long term successful QMS.