Tagged: ISO 14001 RSS

  • support 6:49 pm on April 2, 2016 Permalink | Reply
    Tags: , Certified Environmental Specialist, CES, Clean Air Act, EPA, ISO 14001, , R2: Recycling   

    BIZPHYX Adds Certified Environmental Specialist (CES) To List of Environmental Consulting Credentials 

    BIZPHYX is proud to announce that Senior Vice President, Bob Clancy has achieved the status of Certified Environmental Consultant (CES).  This new certification will help us further assist ICT clients with environmental management, sustainability and quality management needs.  BIZPHYX works with clients to achieve ISO 14001, OHSAS 18001 and R2: Recycling Certification.  So, what is a Certified Environmental Specialist?

    A CES obtains an intensive overview on EPA regulations. Certification education covers the Clean Air Act (CAA), Clean Water Act (CWA), SPCC, RCBA, EPCRA, TSCA, CERCLA and environmental compliance planning and expectations.  This training and designation is important to professionals who are in workplace safety and environmental compliance fields.  CES training results in a designation for environmental compliance professionals. For environmental compliance professionals working on projects that can pose a potential danger to the public or environment, compliance knowledge and implementation is a must in the workplace and required by law.



    Bob Clancy Certified Environmental Specialist


    It’s also an important tool for those who implement environmental standards like ISO 14001.   After 24 hours of intensive training, students receive a certificate of completion designating them as Certified Environmental Specialist. This advanced training and certification is designed for environmental professionals who want to maximize their environmental compliance knowledge and ensure public and employee safety in the workplace.  This certification designation also enables those who successfully complete this intensive training to implement updated environmental compliance programs at their facilityBIZPHYX is proud to add this certification to our list of credentials.

    When it comes time to select a quality management consulting firm, you have many choices.  However, few quality management consulting firms are certified to the standards that they implement and do not have high-evel credentials.  Many will take your money in the form of consulting fees and leave you without achieving the goal of a QMS certification?  At BIZPHYX we have a TL 9000 Master Trainer, TL 9000 Experts and QuEST Forum Fellows on staff.  Now we can offer clients the environmental and sustainability chops of a CES.  Will it matter?  Yes.  Not only are we certified to ISO 9001 and TL 9000, we have a 100% client certification.  The numbers speak.

    If you are considering ISO 14001, OHSAS 18001 and TL 9000 certification, contact bclancy@bizphyx.com.

  • support 10:51 am on January 13, 2016 Permalink | Reply
    Tags: , Electronics Recycling, ISO 14001, R2 Spot Audits, R2: Electronics Recycling, R2: Responsible Recycling, SERI   

    E-Waste and Electronics Recycling: SERI Steps Up Its Game With R2 Spot Audits 

    BIZPHYX works with clients to implement environmental certifications like ISO 14001, OHSAS 18001 and R2, the electronics recycling standard.  We are big fans of SERI, (Sustainable Electronics Recycling International), the standard’s governing or housing body.  Their leadership has put into action several programs that elevate the value of the R2 as an “audited” standard.  Anyone can say that they are “green” or that they recycle, but what does that really mean and how can a claim be substantiated?

    When a standard is audited by a third-party, it means a great deal.  R2 is already a fully audited standard (certification and internal audits).  SERI has stepped up the game with R2 even further, by implementing “spot audits” of R2 certified facilities.  Six have been conducted since the program began this past summer.  SERI has stated that these audits are part of their continuing effort to raise the bar on quality within the electronics industry in general and with R2 certified facilities in particular.




    Here are some of the tactics used in the spot audits (courtesy of SERI’s R2 Update):


    • Spot audits include a facility walk-through by SERI’s assessor

    • Interviews with facility employees

    • A review of records and documentation required by the R2 Standard

    • The audits can last up to a 1/2 day and are either unannounced or with very short notice

    • They are not done in conjunction with the certifying body, therefore they are more consultative in nature offering organizations suggestions for improvement


    The best part?  Collaboration on findings.  SERI states that trends, observations, best practices and lessons learned will be shared with certification bodies (CBOs), auditors and recyclers, during regularly scheduled conference calls and in SERI publications like their R2 Update newsletter.

    We think this a great new program and it solidifies to us, that R2 is THE electronics recycling standard to implement.  R2 and SERI are framed in such a way that they will continue to have a significant impact on the mounting global problem of e-waste by fostering and driving proper, safe and sustainable recycling standards.  Hats off to SERI!  They are serious about the business of electronics recycling standards.

    If you would like more information on R2 implementations and the requirements necessary to certify to the standard, please contact bclancy@bizphyx.com.  To learn more about the R2 standard, SERI, the R2 Leaders program and more about electronics recycling, please visit the SERI website.  For additional white papers, case studies and podcasts on environmental and other ISO bases standard, visit our knowledge base.


  • support 1:10 am on February 28, 2015 Permalink | Reply
    Tags: , ISO 14001, ISO 37101, , sustainable communities   

    New ISO Standard Focused On Sustainable Communities Reaches Final Stage 

    The future of sustainable communities just got closer as ISO/DIS 37101 moves to the final stage of development.  As mentioned in a previous post, ISO’s new standard, ISO 37101 is centered on the sustainable development of “communities”.  Click here for the news release from ISO.


    Following is a video from May 2014 as the process was still headed towards DIS:


    The standard is now fully formed and has reached the final stage known as FDIS (Final Draft International Standard).  The goals of ISO 37101 is to be a valuable contribution towards sustainability as “whole”.  The desire if for no sustainability “silos”.


    Here’s a snap shot of the standard’s intended objectives:


    -Developing holistic and integrated approaches instead of working in silos (which can hinder sustainability)

    -Fostering social and environmental changes

    -Improving health and wellbeing

    -Encouraging responsible resource use and

    -Achieving better governance


    The architects of this new standard believe there is a much wider audience for ISO 37101 than community planners, city managers, municipal governments or public utilities.  We’ll see how it all plays out.


    For more information on sustainable business practices, CSR and ISO 14001 implementation, please contact info@bizphyx.com.


  • support 2:21 pm on February 27, 2015 Permalink | Reply
    Tags: environmental performance, ISO 14001, , ISO 14001 Revision   

    ISO 14001 Also Moves To FDIS Stage: Video Update and Supporting Documents from ISO 

    As a result of the November 2014 announcement that ISO 9001:2015 had moved to the FDIS, ISO recently announced that ISO 14001, (the environmental management standard) has also moved to the FDIS stage (Final Draft International Standard).

    Here is that video update from ISO.org:



    This video features Anne Marie Warris, Chair of the subcommittee reviewing ISO 14001.  She briefly explains what is new and what’s next for the standard.  You can also click here to read a summary statement in a brief Q & A format from ISO on what’s new with ISO 14001.  Like the ISO 9001:2015 revision, changes to ISO 14001 include a focus on risk-based thinking.

    The new version will include a requirement to understand the organization’s context in order to better manage risk, with more emphasis made on leaders within organizations to promote environmental management.  In addition there will be a shift towards improving environmental performance rather than improving the management system.

    ISO published the July 2014 ISO/TC 207/SC 1 scope document on the ISO 14001 changes at a conceptual level.  You can download that document by clicking the image below to obtain it off of our Knowledge Center:


    ISO 14001 July 2014 Scope Document


    Further updates will also be posted on our “Countdown To ISO 9001:2015” support page.  If you require any further information on ISO 14001, please contact info@bizphyx.com.


  • support 2:55 am on April 28, 2014 Permalink | Reply
    Tags: Data Privacy, data security, , Heartbleed, ISO 14001, , , R2/RIOS,   

    Data Privacy, Heartbleed and A Growing Energy Footprint: 2014 May Be A Bit Challenging For ICT Quality 

    As our readers know, we certify clients in the telecommunications and ICT industry to quality standards such as TL 9000, ISO 90001, ISO 14001 and ISO 27001.  We also help many of these clients solve their recycling and e-waste objectives by helping them obtain R2/RIOS certifications.

    Much has happened in first quarter of 2014 that impacts the ICT industry in the areas of network quality, data security, environmental sustainability and recycling.  Each of these business practices are subject to constant transformation and in some instances, are under assault.  The reality is the environment is at stake, electronics waste is piling up, spying is the “new norm” and foreign hackers are chipping away at our US data fortresses.  What is an ICT supplier to do in 2014?  Implement quality standards to mitigate these risks.

    What makes our work in ICT so interesting is that these areas often intersect, requiring more complex and thoughtful quality frameworks to be implemented within organizations.  For example, as everything moves to the cloud, not only is data security an issue (ISO 27001), there have been serious discussions about the increasing energy footprint of the digital economy and ICT in general.  This presents a bit of a quandary for suppliers who are also committed to energy reduction and sustainability practices through their EMS (ISO 14001) while shifting more of their services to the cloud.  Can you effectively balance the goals and objectives of an ISMS and an EMS simultaneously?  We believe that you can.

    If you’re sitting on the fence with regard to implementing any of these standards or if you’re considering whether it’s time to add an additional quality framework in your organization, here are some factors to consider and a Q1 update on what’s in play for these quality standards.


    ISO 27001:  Could the Hearbleed bug be good for Internet security?

    Q1 2014 has been plagued with numerous data hacks involving retailers like Target, Michael’s and a host of other vendors whose POS systems were compromised with very sophisticated malware.  Verizon just published a study regarding the increase in espionage hacking from Eastern Europe.  The continued revelations of Edward Snowden are the gift that keeps on giving and have forced many in ICT to examine the true value of privacy as practice of “data security”.

    These headaches have been compounded by the recent Heartbleed Bug (a flaw in OpenSSL).  It’s a bit unnerving to learn that the trusted “padlock of https” was been left essentially unlocked for quite some time.   Many articles in the past few weeks illustrate how the NSA likely knew for at least two years about this massive flaw.  The agency’s reported decision to keep the bug secret may have renewed the heated debate over the security of the Internet in general, which certainly impacts the entire ICT industry.  This recent article by re/code demonstrates how Heartbleed’s worst-case scenario has already been proven possible.  And what about the cloud?  As providers utilize or shift to IaaS, PaaS, SasS and SECasS, what are the known and unknown risks?  Is any data communication or transaction really secure?

    Some IT experts have illustrated how the Heartbleed bug may have been a real wake-up call for information and Internet security.  The breach could be viewed as a great test of vulnerability management and incident response.  What have you done in your organization to protect your company and your customers against this type of threat?  At a bare minimum, establish rules for what is allowed and not allowed on your network.  Here is a great link to an ISO 27001 Google Group thread discussing responses to Heartbleed utilizing this ISMS.

    If you don’t think ISO 27001 matters, here’s one company’s attempt at going on the offensive with positive public relations regarding their ISMS.  Snap Survey explains how client data has been unaffected by the Heartbleed bug, due to their ISO 27001 certification.  Consider implementing ISO 27001 today.


    ISO 14001:  Preventing pollution, eco-efficiency and life cycle thinking in the next revision?

    We can attest to the value of ISO 14001 from the clients we’ve led to certification.  Sustainability and environmental stewardship are no longer buzzwords.  All reputable brands and corporations (not just ICT organizations) are implementing environmental benchmarks and reporting processes.

    ISO recently conducted a survey of the environmental management system standard ISO 14001.  The survey was designed in part to get a better idea of what organizations see as the main benefits of ISO 14001 and what could be improved, as the standard is currently being revised.  According to the survey results, the most important issues that required more attention were:

    • reducing and controlling pollution

    • strategies for efficient use of resources and reducing waste and pollution

    • evaluating the environmental aspects related to the life cycle of products and services

    You can obtain a copy of all survey data and reports at ISO.  The standard revision is currently at draft phase and the goal is to “future proof” ISO 14001 to address all elements of environmental management, including energy efficiency and energy reduction.  Energy reduction has been the subject many technical articles with regard to the ICT industry, with some pointing out the Internet is far from green.

    The energy requirement of a growing “digital” economy (telecom, data centers) appears to be placing an increased demand on the power grid at a time where energy reduction is the preferred trend.  Potential conflict?  Perhaps.  That’s why it is very important for ICT companies to examine energy reduction and implement an EMS like ISO 14001 to set goals and objectives for environmental management.  Want some ICT best practices guidance?  AT&T and the Environmental Defense Fund (EDF) are releasing their best practices and a toolkit that other companies can use to assess performance at their own facilities.


    R2/RIOS:  How are you dealing with e-waste?

    This leads to the subject of e-waste and recycling. Environmental management has many tentacles.  Specific to the ICT supply chain, many of our clients who are certified to the TL 9000 (the telecommunications quality standard) are now required to address electronic waste and recycling, either in their own organizations or as a requirement of doing business as a Tier 1 supplier.  There are multiple ways to meet this objective and we’ve been writing about this on our blog since 2011.

    The two prevailing approaches are R2/RIOS and e-Stewards.  In our industry, we are assisting more clients with R2/RIOS certifications and you will soon see this as a new practice area on our website.

    In fact, a recent article from GreenBiz addresses how e-waste is now a serious problem in the developing world and another provides a quick breakdown on the current rules of recycling electronic waste.  We see this trend continuing and we know that most of our ICT clients will be forced to address this issue internally and with corporate customers in 2014 and beyond.  Consider obtaining a R2/RIOS certification as a potential solution.

    As you can see, ICT quality has many layers outside of general quality and network quality (which is well managed through TL 9000 and ISO 9001 certification).  TL 9000 is expanding to deal with network security and next generation technologies.  However, ICT quality intersects with other important business quality challenges.

    How will you deal with data security, energy management and e-waste?  Consider the additional standards we’ve outlined!

    For more information on ISO 14001, ISO 27001 and R2/RIOS ertification please contact us at info@bizphyx.com.

  • support 6:49 pm on February 22, 2014 Permalink | Reply
    Tags: 340 Club, , ISO 14001, , , , , , , , TL 9000 Requirements R5.5   

    Update From The QuEST Forum Leadership Summit 2014: Driving Sustainability in ICT 

    The QuEST Forum Leadership Summit took place in Dallas a few weeks ago and the summit officially kicks off the new year for TL 9000 and QuEST Forum business.  A great deal was discussed and the networking at this year’s summit was very productive.

    Reports were provided by each of the working committee chairs, Executive Board initiative(s) chairs, regional chairs and QuEST Forum CEO, Fraser Pajak.  BIZPHYX Senior Vice President Bob Clancy taught new Board members during the Executive Board Training session.

    Great progress was made in 2013 and the Board is looking for even greater accomplishments in 2014, especially in different industry sectors by bringing in new members, addressing regional needs and broadening the scope of influence of both TL 9000 and QuEST Forum in the global ICT domain.


    New Initiatives

    Two new initiatives that were discussed at the Leadership Summit were Sustainability and Cell Tower Safety.  QuEST Forum is looking at its role in driving sustainability in the ICT supply chain.   Also discussed was how QuEST Forum can work with cell tower companies to improve performance and safety.  In light of recent cell tower accidents (employees), safety has become a critical topic on the wireless side of our industry.

    These are two pressing topics for discussion in ICT and we’re encouraged to see how QuEST Forum will address both sustainability and cell tower safety going forward in 2014 and in the years to come.


    Small Business Membership Continues To Grow

    Sue Clancy presented a very encouraging update on Small Business to the QuEST Forum Executive Board.  Small business is now 33% of the membership of QuEST Forum, after adding 12 new members in 2013.

    How important is Small Business to QuEST Forum?  Small Business contributed $50,000 in sponsorships in 2013 and increased attendance to our monthly lecture series by 27%.  That’s how!

    Small Business is alive and well in QuEST Forum and Sue Clancy will continue to lead this effort in 2014.  For more information on small business membership or engagement, please contact sclancy@bizphyx.com.


    New Sector Engagement Through a New QuEST Forum Board

    QuEST Forum also welcomed new board member John Greene in 2014.   John Green is the Chief Engineer for Great Plains Communications.  Great Plains is Quest Forum’s first Tier 3 Service Provider to serve on the Executive Board, which begins a long overdue and critical dialogue with rural Telcos many of which, are members of the NTCA: The National Rural Broadband Association.  BIZPHYX has been a member of the NTCA for many years.

    John’s enthusiasm and insight into the Tier 2 and Tier 3 service providers has already generated excitement with regard to this new sector.  He was instrumental in arranging Fraser Pajak’s speaking engagement at the NTCA’s October “Telco Vision” event, helping to formally introduce QuEST Forum and TL 9000 to a new audience.  John participated in two different panel discussions during this 3-day conference.

    As Chief Engineer with Great Plains Communications, John is highly respected by regional Telcos and is an incredible addition to the QuEST Forum Executive Board.  Great Plains Communications is a diversified telecommunications company providing local and nationwide long-distance telephone service to 77 Nebraska communities, and digital cable television service to 41 Nebraska communities.  Based in Blair, Nebraska, Great Plains is the largest Nebraska-owned telecommunications provider.

    We’re all looking forward to working with John Greene in bringing a knowledge of TL 9000 to rural telecom!  Please click on the blue links above for more information about John, Great Plains and the NTCA.


     New Revisions: TL 9000 Requirements Handbook R5.5

    As many of you are aware, new TL 9000 Requirements Handbook R5.5 is upon us.  As of Feb 10, 2014 it is available for use by organizations for audit purposes.  Organizations can still be audited to the 5.0 version of the Requirements Handbook until Jan 1, 2015.  On or after January 1, 2015, all audits must be conducted to the 5.5 version.  For information on the changes between the two revisions, please listen to a podcast tutorial here on our blog, on our website or in I-Tunes.

    This podcast is presented by BIZPHYX SVP, Bob Clancy. There is a new requirement called Product Security, so be sure to listen!


    BIZPHYX Makes The 340 Club

    BIZPHYX was also recognized for achieving participation in the QuEST Forum 340 Club.  The 340 Club is for those members of QuEST Forum that exhibit exceptional membership participation in forum activities through their employee’s investment of time and efforts in multiple work groups, sub teams and regions along with generous event sponsorships.  This is the third straight year BIZPHYX has been recognized for our contributions to QuEST Forum!

    BIZPHYX CEO, Sue Clancy was recognized for her role as an Executive Contributor to the Executive Board in 2013.  As an Executive Contributor, Sue has led the efforts of the Small Business Group and will continue in that role in 2014.   Sue was also reappointed to her role as Executive Contributor for the 2014 term.  Please visit our Flickr page for all photos and releases.

    The ICT landscape continues to evolve into the cloud, M2M and into public utility grids and so will TL 9000.  Data and network Security, as well as safety and sustainability will be front and center, so stay tuned, it’s going to be a very interesting year!

  • support 4:35 am on February 22, 2014 Permalink | Reply
    Tags: , , ISO, ISO 14001, Smart Cities, Smart Grid,   

    Quality Management and Smart Community Infrastructures: Managing Environmental Impacts 

    Community services like energy, water supply, waste management and transport require large infrastructure systems which are important for economic and social development, but they can also have a heavy cost on the environment.

    ICT is the spoke in a large wheel that transcends pure telecommunications and includes transportation, smart grids, telehealth and more.  Telecom and technology providers not only have to navigate network security, driven by an increase in M2M and cloud applications  (ISO 27001 is an option), they must also implement sustainability and environmental objectives (ISO 14001 is an option).

    There are certainly multiple approaches to these very interconnected industries and services, of which ICT is the backbone.  ICT is critical in the function and management of smart cities and smart grids.

    ISO is always looking for new ways to provide guidance in these areas.  Another such approach is looking at Smart Community Infrastructures.  These infrastructures take into consideration environmental impact, economic efficiency and quality of life, in order to build prosperous and sustainable cities.

    The new ISO technical report, ISO/TR 37150:2014, Smart community infrastructures – Review of existing activities relevant to metrics, aims to do away with this confusion by reviewing relevant metrics and providing stakeholders with a better understanding of available solutions.

    While we feel strongly that implementing quality standards like ISO 14001 and TL 9000 are appropriate ways for individual organizations to tackle these issues, there are other approaches, techniques and “guides” that are constantly being floated. Sometimes, they impact ISO standard updates and methodologies.

    Remaining informed about emerging trends that could influence NGOs, that in turn can influence administrations, is very important.

    Here is a short video from ISO that was recently posted regarding ISO/TR 37150 regarding Smart Community Infrastructures:


    If you require more information on the implementation of ISO 9001, ISO 27001, ISO 14001 or TL 9000, please contact us at info@bizphyx.com.

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