Tagged: ICT Quality RSS

  • support 1:30 am on May 18, 2015 Permalink | Reply
    Tags: , AT&T Women Entrepreneurs' Forum, Cathy Martine, ICT Quality   

    AT&T Women Entrepreneurs’ Forum: Where Are They Now? 

    This blast from the past is a group photo that was taken of the AT&T Women Entrepreneurs’ Forum.  It’s an alumni photo of sorts, as the 2-year program (which concluded several years ago), brings back fond memories of collaboration and sharing best practices on future trends in ICT and telecommunications.

    We often run into many of these great female technology executives at other conferences, like the upcoming WBENC National Conference in Austin and recently at DiversityNXT and the ISM National Conference in early May.  We may see a couple of these ladies at the upcoming QuEST Forum Leadership Council and Work Groups in Dallas today!

     

    AT&T Women Entrepreneurs’ Forum

    AT&T Women's  Forum Group Photo

     

    Featured in this photo in the back row (third from the left) is BIZPHYX President and CEO, Sue Clancy standing next to Cathy Martine (second from the left).  Cathy Martine who led this initiative, is President of AT&T Enterprise Business Solutions.  Also featured in the front row (second from the right) is our colleague in QuEST Forum, Betty Manetta who is President and CEO of Argent Associates, Inc.

    Miss you ladies and let’s keep driving innovation in the ICT industry!

     

    For more information on implementing ICT quality, sustainability, IT security and e-recycling standards such TL 9000, ISO 14001, ISO 27001 and R2/RIOS, contact info@bizphyx.com.

     
  • support 4:19 am on March 30, 2015 Permalink | Reply
    Tags: ICT Quality, ,   

    BIZPHYX Takes The Pledge To Drive ICT Quality In 2015 

    As members of QuEST Forum and as active participants in implementing the TL 9000 quality standard around the globe, we have recommitted our support of the organization and the TL 9000 standard. 

    Companies registered to TL 9000 benefit from a well-defined common standard addressing the unique communications quality system requirements for design, development, production, delivery and service.  Members like us benefit from best practice collaboration, quality benchmarking studies and recognition for promotion of excellence from the leading companies in ICT.

     

    To sustain the vision, signatories like us have recommitted to:

     

    • Continue developing and improving the TL 9000 quality standard

    • Provide support for QuEST Forum’s quality benchmarking and other global quality and best practice initiatives

    • Participate actively and productively as a QuEST Forum member, including regular participation in QuEST Forum meetings, conferences and work groups

    • Support of appointed QuEST Forum representatives

     

    TL 9000 Member Badge

     

     

    Who else has taken the pledge? 

     

    Well let’s say we’re in good company with ICT leaders and MSP’s like AT&T, Cisco, Fujitsu, Huawei and Verizon Wireless to name a few.  For a complete list of companies who have taken the pledge and who proudly display this seal, visit the QuEST Forum website.

     

    BIZPHYX is also certified to TL 9000 and ISO 9001.  For more information on TL 9000 implementation, internal audit or training, contact info@bizphyx.com.

     
  • support 1:31 am on February 28, 2015 Permalink | Reply
    Tags: ICT Quality, , ,   

    ICT Quality Update: QuEST Forum Insights 2015, New Initiatives 

    We recently attended the 2015 QuEST Forum Leadership Summit and Work Group meetings in late January.  In addition to all of the awards and networking, critical new initiatives are always announced, the previous year is reviewed and new and incoming Board members are trained.

    We’re very involved in several of the organization’s initiatives such as Small Business, Board member training, Jump Start and GBE (Global Business Excellence).  BIZPHYX Senior Consultant and QuEST Forum Fellow, Irv Briks recently delivered an excellent educational webinar entitled “The Cost of Poor Quality and Its Impact On Profitability”.  This training was offered as part of the QuEST Forum Small Business Lecture Series and Small Business Initiative and the video is now featured on our blog and social sites.  Click here to see photos from this year’s Leadership Summit on our Flickr and Facebook pages.  We were very honored to once again receive the 340 Club Award.

    There’s a great deal to report, including the various initiatives planned for 2015.  If you are QuEST Forum member organization, we encourage you to read the entire 2015 Insights and Intents document.  It is posted on our Knowledge Center.  It’s a detailed road map for 2015 QuEST Forum organizational goals and initiatives.  From our perspective, here are some important summary points:

     

    QuEST Forum Memberships:  Small Business Leads!

    While there are still challenges in attracting large, global service providers as active members, membership overall is up and that is due in great part to the Small Business Group and Small Business memberships.  We may be a bit partial to the tireless efforts of our CEO, Sue Clancy as Chair of this group!  Also, many BIZPHYX clients and Small Business members swept the Pyramid Awards at the America’s Best Practices Conference in September 2014 (a link to our press release)  Congratulations to everyone who participates in these efforts and congratulations to our Small Business member companies who sponsor events and work tirelessly for ICT quality through TL 9000 certification.   While no mention is made of Small Business initiatives in the Intents and Insights document, you will find a link to Small Business on the updated QuEST Forum website.

     

    TL 9000: THE ICT Quality Standard

    There are still challenges at the MSP level for increased adoption of the standard, but the reality is—TL 9000 matters and certification speaks to the heart of ICT quality management.  Certifications via JDSU outlets here and abroad drove the totals and globally there were more certifications abroad than in the USA.  However, we’re very busy and as one of the nation’s leading TL 9000 consulting firms, we continue to see small to mid-size organizations embrace the value of the standard.  Certainly, the ISO 9001:2015 revision will have an impact on the new version of TL 9000 (R6.0) and the IGQ Work Group is on top of this effort after mapping the DIS and FDIS in 2014.

     

    Sustainability, Sustainability, Sustainability:

    As you many be aware, the QuEST Forum Sustainability Initiative was launched in 2014 following the elevation of Sustainability to the Executive Board Level in 2013.  Under the guidance of QuEST Forum Chair Steve Pickett and QuEST Forum CEO, Fraser Pajak, a pilot group of nine companies began submitting data into the QuEST Forum system in May of 2014.

    Whether organizations embrace sustainability full force by implementing ISO 14001 or incorporate sustainability aspects into their existing TL 9000 and ISO 9001 quality systems, QuEST Forum has done a great job through the IGQ Work Group in elevating sustainability to a strategic level, developing a model with 10 sustainability measurements.

    Don’t expect this focus to fade in organizations, it’s here to stay.  Sustainability, Corporate Social Responsibility (CSR) and Environmental Management (impacts, outcomes and improvements) are front and center for the C-suite.  They are not “buzz” words anymore, for those who may have considered them as such.

     

    Awareness and Value Of ICT Supply Chain Quality

    In 2014, you couldn’t help but notice the increase in presentations and participation on panels at important allied organization events like TIA, the NTCA (now the Rural Broadband Association), OSP and NATE.  Even our own CEO Sue Clancy and QuEST Forum CEO Fraser Pajak spoke to TIG (The Technology Industry Group) in Chicago in 2014.  Awareness of ICT quality through QuEST Forum is increasing with these efforts, new global partnerships and through social media channels.  The two new initiatives of Sustainability and Tower Quality and Reliability (2014) have also shined a spotlight on the relevance of QuEST Forum with regard to ICT supply chain quality.

     

    The Focus For 2015: Important Initiatives

    If you review the new QuEST Forum website, you’ll see all of the 2015 initiatives clearly presented:

     

    • Cell Tower Quality and Reliability
    • Cost of Poor Quality
    • Marketing Outreach
    • Network Function Virtualization
    • Network and Service Reliability Measurements
    • Product Development
    • QuEST Forum Academy
    • Small Business
    • Sustainability
    • Wireless Handsets

    Two new initiatives that we feel need to be highlighted are the Cost of Poor Quality (CoPQ) and Network Function Virtualization (NFV).

     

    NEW: Cost of Poor Quality (CoPQ):

    The goal of this new initiative is to create a clear, aligned definition and normalized reporting for an agreed set of CoPQ elements.  Members are being solicited for participation in a benchmarking exercise of agreed upon KPI’s affecting CoPQ.  Deepti Arora of Nokia is leading this effort.

    BIZPHYX Senior Consultant and QuEST Forum Fellow, Irv Briks recently delivered a CoPQ webinar as part of the QuEST Forum Small Business Lecture Series and Small Business Initiative.

     

    NEW: Network Function Virtualization (NFV):

    Critical to the rapid increase in technology on networks, this initiative will clarify and prioritize the industry’s current NFV quality and performance reliability issues and will be led by a team of companies whose products and services are used in the development, deployment and use of NFV.

    Both are critical to the ICT industry and we’ll keep our readers up to date on relevant outcomes with these initiatives.

    The long and short—between this activity, the work of the regional hubs (Americas, APAC and EMEA) and the impending ISO 9001:2015 revision coming at the end of the year, there will be no rest for any of us.

    2015 is really going to be “The Year Of Quality”.  Stay tuned and get involved!

     

    For more information on ICT quality, TL 9000 certification, QuEST Forum and the value of QuEST Forum membership, please contact info@bizphyx.com

     

     

     

     

     

     

     

     

     

     

     
  • support 2:46 am on February 11, 2013 Permalink | Reply
    Tags: ICT Quality, , , , , , TL 9000 Requirements   

    Update From The QuEST Forum Leadership Summit 2013 

    The QuEST Forum Leadership Summit took place in Dallas a few weeks ago and the summit officially kicks off the new year for TL 9000 and QuEST Forum business.  A great deal was discussed and the networking at this year’s summit was very productive for small business.  The Board meeting opened with 2013 Board Chair Tim Harden, President of AT&T Supply Chain and Fleet Operations, and Vice Chair Steve Pickett, President and CEO of Telmar Network Technology (a Jabil Company), presiding.

    Reports were provided by each of the working committee chairs, Executive Board initiative(s) chairs, regional chairs and QuEST Forum CEO, Fraser Pajak.  Progress was made in 2012 and the Board is looking for even greater accomplishments in 2013, especially in different industry sectors by bringing in new members, addressing regional needs and broadening the scope of influence of both TL 9000 and QuEST Forum in the global ICT domain.

    New Global Initiatives

    An example of such global initiatives is working with South and Central American services providers (MSOs).  QuEST Forum is employing great resources to work with South and Central American service providers and suppliers in an effort to provide expertise on improving network quality in these countries.   In light of the FIFA World Cup in 2014 and Summer Olympics in 2016, Brazil in particular is looking for ways to ensure top quality and reliability of their ICT network for these events.  QuEST Forum is definitely increasing traction in this region.

    New ICT Sectors

    There was great discussion about the ways that QuEST Forum might provide value in the wireless network arena, particularly around wireless cell tower quality and wireless handset manufacturing.  Be aware that new sub teams may be formed around these subjects, so that if you have an interest, you should plan to participate!

    New Revisions To The TL 9000 Standard

    There will be a new Revision of the TL 9000 Requirements Handbook, Rev. 5.5 that will be effective on December 31, 2013 and must be implemented by December 31, 2014.  The IGQ (Integrated Global Quality) work group reviewed submitted comments at the IGQ meeting on Jan. 31 and reviewed most of the comments.  At this time, it looks like there will be only 2 new requirements, clarification on current requirements and not a major revision.

    Comments for the new revision of the TL 9000 Measurements Handbook Rev. 6.0 will be solicited in June 2013 from QuEST Forum.  If you think there are current measurements that need to be revised or new measurements added, this would be the time to submit your suggestions.  Be looking for more information from QuEST Forum in May and June concerning how to provide your input for the new measurement handbook revision.

    BIZPHYX Makes The 340 Club

    BIZPHYX was recognized for achieving participation in the QuEST Forum 340 Club.  The 340 Club is for those members of QuEST Forum that exhibit exceptional membership participation in forum activities through their employees investment of time and efforts in multiple work groups, sub teams and regions along with generous event sponsorships.  This is the second straight year BIZPHYX has been recognized for our contributions to QuEST Forum!

    BIZPHYX CEO, Sue Clancy was recognized for her role as an Executive Contributor to the Executive Board in 2012 and BIZPHYX, SVP, Bob Clancy received recognition for his contribution as secretary of the GBE (Global Business Excellence) work group.

    As an Executive Contributor, Sue has led the efforts of the Small Business Group under the sponsorship of JoAnn Brumit of Karlee and there will be some interesting news to report in an upcoming press release about this QuEST Forum Small Business Group efforts.

    As we discussed in our year end article, What’s In Store For ICT Quality in 2013, the ICT landscape continues to evolve into the cloud, M2M and public utility grids and so will TL 9000.  So stay tuned, it’s going to be a very interesting year!

     
c
compose new post
j
next post/next comment
k
previous post/previous comment
r
reply
e
edit
o
show/hide comments
t
go to top
l
go to login
h
show/hide help
esc
cancel