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  • support 7:07 pm on June 21, 2012 Permalink | Reply
    Tags: BIZPHYX, , , ISO standards translate good intentions into results, Rio+20,   

    ISO Standards Translate Good Intentions Into Results: A Focus On Rio+20 

    This week people descended on Rio de Janeiro, Brazil to attend Rio+20, the United Nation’s Conference On Sustainable Development.  Sounds great because “sustainability” is a good thing, right?  Unfortunately, in the events leading up to primary conference which ends tomorrow on June 22nd, the US and other emerging, large economies took a little bit of a beating by being portrayed as entities that live beyond their “environmental means” as outlined in the Inclusive Wealth Index, presented by the UN.  We featured this breaking story on our Twitter feed.  You can (read about it here).

    Certainly there will be disagreements about how individual, sovereign nations deal with sustainability and environmental challenges vs. how to integrate these approaches into a singular, global framework with other countries.  This United Nation’s Conference on Sustainable Development (UNCSD) was organized pursuant to General Assembly Resolution 64/236 (A/RES/64/236).

    The priority of Rio+20 is to focus on 7 key areas: decent jobs, energy, sustainable cities, food security and sustainable agriculture, water, oceans and disaster readiness.  These 7 priorities are packaged neatly in 2 themes: (a) a green economy in the context of sustainable development and poverty eradication and (b) the institutional framework for sustainable development.  In this modern time–what organization, company, city, state, nation or individual isn’t already focused on these priorities, right?

    Well brace yourself, because what comes out of Rio+20 can impact us here in the United States in a big way.  The Rio+20 Conference was envisaged as a conference at the highest possible level and includes heads of state and representatives of world governments.  The conference will result in a focused political document.  How we will be bound by that political document is unknown.

    At the end of the week everyone will go home to his or her respective countries and companies.  They will come down from the high of being in Rio and be faced with the elephant in the room—the realty of implementation.  How do we implement and measure these environmental, sustainability and corporate social responsibility goals or edicts?

    For the purpose of our article this week, we want our clients and readers to focus on the “wheel”.  Let’s not reinvent the wheel.  We hope that ISO standards will be considered as a key tool in the Rio+20 tool chest.  There are varied approaches to these complex issues and thousands of ISO standards already exist to help organizations manage these challenges.  However, “enviro-entrepreneurs” are always coming up with new “green” techniques, standards, certifications, regulations, etc.  Many of these are proliferated through NGOs and they often compete with each other.  In reality, if an organization of even the smallest size (less than 5 people) implements ISO 14001 (the environmental management standard), they will be addressing most of these issues in their own way, at the micro level.  If we all don’t do our part to participate at the micro level, then a macro resolution may be forced upon us someday.

    ISO.org did a great job of trying to bring attention to their role as a solutions provider in this global quest for sustainability by publishing a document prior to Rio+20 (you can access it here)Forging Action Into Agreement: How ISO Standards Translate Good Intentions About Sustainability Into Concrete Results logically explains how the 19,100 ISO standards and guidelines already provide solutions in all three dimensions of sustainable development-environmental, economic and societal.  They further clarify that what makes ISO so effective is that it provides a non-political, non-partisan platform where “standards are developed with open, transparent processes by representatives of the people who need them, implement them, are affected by them–and who can review and continually improve the results of their implementation.”  We couldn’t phrase it any better.

    So let’s hope that when it comes to translating good intentions into actions that the big brains at Rio+20 don’t attempt to reinvent the wheel.  Simply put, implement existing ISO standards in your organization.  No matter how small you are or even if you’re a service organization, begin with implementing ISO 9001 and ISO 14001 and you’re on your way to being an individual contributor to this global effort while radically improving the efficiency and productivity of your organization.  Yes, good intentions can be executed along with realizing tangible results in your bottom line.  They can be mutually exclusive!  For more information on implementing ISO 9001, ISO 14001 and TL 9000, the telecom (ICT) quality management standard, e-mail info@bizphyx.com

  • support 7:34 pm on February 19, 2012 Permalink | Reply
    Tags: ADTRAN, Alcatel-Lucent, , Axis Teknologies, Bizpeer, BIZPHYX, BT Group, CenturyLink, CIsco, Ericsson, Fujitsu, Huawei Technologies, KGP Logistics, KPN, , Telcordia Technologies, Tellabs, Telmar Network Quality,   

    BIZPHYX Executives Receive The 2011 QuEST Forum COO Award 

    At the recent QuEST Forum Leadership Summit in Dallas, several executives were recognized at the Executive Board Dinner and received awards for “going above and beyond” their responsibilities to support the forum and TL 9000 telecommunications quality.  This recognition known as the COO Award was presented to 12 executives, including two from BIZPHYX:

    Sue Clancy, President and CEO received the COO Award for her work to build the awareness, relevance and membership status of small businesses, her dedication to enhancing the effectiveness of the “Jump Start” program and her ongoing recruiting efforts for QuEST Forum membership.

    Jennifer Simcox, Vice President, received the COO Award for taking the new member peer program across all three regions.  She has tirelessly recruited peers and set up a program to mentor new members for 18 months to ensure that new members are active and engaged from the beginning.

    Sue and Jennifer share this award with great company.  Other 2011 COO winners include Beth Ford of AT&T, Joan Lynn of Axis Teknologies, Woobyung Chae of Bizpeer, Bernd Kohnke of BT Group, Jeff Bostow of CenturyLink, Sheronda Jeffries and Vinny Arrigali of Cisco, Mark Barnes of KGP Logistics, Ruud Slijhuis of KPN and Tom Yohe, of Telmar Network Technology.

    BIZPHYX also made the QuEST Forum 340 Club for 2011.  340 Club members earn points for their participation in 11 categories which include attendance and volunteer participation at regional BPCs, Executive Board, Leadership Council, Strategic Initiatives, Work Groups (IGQ, OSWG, GBE) and with Work Group sub-teams activities.  Corporate sponsorship is also a category.

    BIZPHYX shares this honor with other member firms who are working diligently to elevate quality standards and best practices in the telecommunication industry.  Other 340 Club members include ADTRAN, Alcatel-Lucent, AT&T, Axis Teknologies, Cisco Systems, Ericsson, Fujitsu, Huawei Technologies, KGP Logistics, Telcordia Technologies, Tellabs and Telmar Network Technology.

    Congratulations to all of our peers who believe passionately in quality.  We hope 2012 is an even better year for the telecom industry!

  • support 1:58 pm on February 8, 2012 Permalink | Reply
    Tags: BIZPHYX, , , , , , ,   

    TL 9000 Road Map: A Busy Year For A Rapidly Deploying ICT Quality Standard 

    The 2012 QuEST Forum Leadership Summit took place last week in Dallas (January 30-February 3).  It was an incredible week of networking, sharing, learning and of course–strategizing.  During “The State of the Forum” presentation, QuEST Forum 2012 Executive Board Chair, Trevor Putrah and QuEST Forum COO, Don Pickens provided a recap of 2011 and outlined plans and goals for 2012.

    2011 was defined as a year of “continuing progress”.  There was growth in TL 9000 registrations and the Member Value Survey and the TL 9000 Survey yielded very high scores in the categories of member satisfaction and likely to renew.  QuEST Forum continues to engage small businesses through the Small Business Subgroup.  The efforts of the Membership and TL 9000 Recruitment team enabled QuEST Forum to retain and add many new members.

    Although 2011 presented some real economic challenges (coupled with many mergers and acquisitions throughout the industry), there was a substantial growth in certified locations which increased to 1,978, (up from 1,692 in 2006), with the majority of that growth occurring in the APAC region, followed by the Americas region.

    It was also revealed that TL 9000 is on the fast track to become the Chinese National Standard for telecommunications quality.  Leadership has been added in all global regions, including the addition of paid staff for the India Hub.  Arun Malik with Bharti Airtel is now the Executive Director of the India Region.

    QuEST Forum also strengthened the global benchmarking study for the Network Reliability Centers with the inclusion of relevant measures developed by major service providers.  Performance Data Reports demonstrate that the use of the TL 9000 QMS continues to improve industry quality and reliability.

    So, what are the challenges and initiatives for 2012?  First and foremost, QuEST Forum has defined its vision: “to be the global force for improving the quality of products and services delivered to customers of information and communication technologies” (ICT).  Make note of the acronym ICT as TL 9000 evolves to integrate information and communications quality objectives.

    The focus for 2012 has been defined as “Driving TL 9000 Measurements Throughout the Global ICT Supply Chain”.  To support this effort, there is a plan to strengthen QuEST Forum though further membership growth and regional engagement.  This includes fortifying relationships with other industry associations, government agencies and regulatory bodies throughout the globe.  With that, QuEST Forum is committed to driving the TL 9000 standard in the cable industry and other related communication technologies.

    Strengthening benchmarking efforts and TL 9000 in particular for services providers, network operators, managed services and wireless operations will further support the 2012 focus.  Broader engagement of TL 9000 throughout the communications supply chain is the big goal.  While APAC growth is solid, EMEA still remains a challenge and there are steps being taken to help with that influence in Europe.

    There are some very aggressive strategic initiatives planned in Marketing Outreach, Performance Data Reports, Network and Service Reliability Performance and Measurements For Next Generation Networks.

    For example, with Network and Service Reliability Performance, there is a plan to expand the areas of study to include wireless and managed services.  With the Next Generation Network Measurements (EB-9) initiative there is an accelerated effort to enhance TL 9000 measurements to address converged, next generation and IP-based communication networks.  Tim Harden, President of Supply Chain and Fleet Operations for AT&T is leading the Next Gen initiative.  Tim is the 2012 Vice Chair and Chair Emeritus of the QuEST Forum Executive Board. In addition to his governance with the Next Gen initiative, Tim will be heading to Korea next month to help develop leadership for the Korean Hub.

    This focus for 2012 reflects a bold and energetic plan which also includes several global events such as the APAC Best Practices Conference, April 3-5 in New Delhi and the EMEA Best Practices Conference June 11-13 in Madrid, Spain.

    It goes without saying that several BIZPHYX executives are very involved in many of these enterprises.  Bob Clancy is Secretary of the Global Business Excellence Group (GBE).  Jennifer Simcox is Secretary of the Americas Region and Chair of the New Member Sub-Team.  BIZPHYX President and CEO, Sue Clancy is Co-Chair of the Jump Start Mentor Program and Co-Chair of the Small Business Group.

    Jennifer and Sue were recognized for their contributions at this year’s Leadership Summit and awarded with the 2011 QuEST Forum COO Award.  Jennifer and Sue are both two-time recipients of this award.  BIZPHYX Senior Vice President, Bob Clancy was presented with same award for 2010.

    When there are changes or upgrades to report regarding the TL 9000 standard, you can be confident that BIZPHYX will be able to guide you through the process.  You can access subject matter information on our knowledge base, podcast channel and here at the support desk.

    So that’s the QuEST Forum TL 9000 road map for 2012.  It’s going to be a busy year for a rapidly deploying ICT quality management standard!

    Check back soon as we’re going to provide readers with some guidance on TL 9000 curriculum paths.  This subject came up while preparing for India’s TL 9000 Overview courses (Bob Clancy is heading to India this weekend).  Later in the month, we will also provide you with an update on our TL 9000 education efforts at the NTCA Conference, also taking place next week in San Diego.  If you need immediate assistance on TL 9000, ISO 9001 or ISO 14001, contact: info@bizphyx.com.


  • support 7:36 pm on February 7, 2012 Permalink | Reply
    Tags: BIZPHYX, ,   

    TL 9000 Advanced Quality Training Course 

    This podcast is a clip from a recent TL 9000 Advanced Quality Course.  Satisfy your TL 9000 Advanced Quality training requirements with BIZPHYX Courses.  We will be offering this course on March 8, 2012 and September 7, 2012.  The instructor will be BIZPHYX Vice President, Jennifer Simcox who is a TL 9000 Expert and TL 9000 Master Trainer.

  • support 7:19 pm on January 31, 2012 Permalink | Reply
    Tags: BIZPHYX, , , Universal Network Development Corporation   

    TL 9000 Success Story-An Interview With Universal Network Development Corporation 

    This TL 9000 podcast features an interview with Universal Network Development Corporation.  Their company recently participated in a BIZPHYX case study, which measured the impact that quality management certifications like TL 9000 and ISO 9001 have on diverse suppliers. In this podcast UNDC discusses how certifying to a quality standard has impacted their business.

  • support 7:17 pm on January 31, 2012 Permalink | Reply
    Tags: BIZPHYX, Global Energy & Technology, ,   

    TL 9000 Success Story-An Interview With Global Energy & Technology 

    This TL 9000 podcast features an interview with Global Energy and Technology.  Their company recently participated in a BIZPHYX case study, which measured the impact that quality management certifications like TL 9000 and ISO 9001 have on diverse suppliers. In this podcast Global discusses how certifying to a quality standard has impacted their business.

  • support 7:41 pm on January 30, 2012 Permalink | Reply
    Tags: BIZPHYX, , , ISO Survey Of Certifications,   

    ISO Survey Of Certifications and The Year Ahead 

    In December of 2011, ISO released their latest edition of The ISO Survey of Certifications.  The yearlong study conducted during 2010 outlines the global relevance of the ISO management system standards for quality, environment, medical devices, food safety and information security.  The study results reveal an increase in certificates of 6.23% for a worldwide total of 1,457,912 certificates and users of one or more standards in 178 countries.

    A key aspect of the study is the trend line involving certain standards.  The biggest increases in certification are to the sector-specific ISO 22000:2005 food safety management system standard which is up by 34% and to the issue-specific ISO/IEC 27001:2005 information security management system standard which has risen by 21%.  However, ISO 9001:2008, ISO 14001:2004 (environmental) and ISO 13485:2003 (medical devices) all saw strong increases and are reflective of industry trends in the USA.

    ISO stated that the attraction and stability of the ISO management system model, pioneered by ISO 9001 for quality management, has helped other sectors face specific challenges in both public and private organizations.

    ISO 9001:2008 (which gives the requirements for quality management systems) remains firmly established as the globally implemented standard. The 2010 survey represents an increase of 4% over 2009.

    ISO/IEC 27001:2005 gives the requirements for information security management systems.  At the end of 2010, at least 15,625 ISO/IEC 27001:2005 certificates had been issued in 117 countries and economies.  The 2010 total represents an increase of 21% over 2009.

    ISO 14001:2004 (which gives the requirements for environmental management systems) retained its global relevance for organizations wishing to operate in an environmentally sustainable manner.  Through the end of 2010, at least 250,972 ISO 14001:2004 certificates had been issued in 155 countries and economies which revealed a year over year increase of 12%.  According to ISO-China, Japan and Spain are the top three countries for the total number of certificates, while China, the UK and Spain are the top three for annual growth.

    We see many of our clients looking to expand their existing ISO 9001:2008 and TL 9000 certifications to include ISO 14001 and we have created a unique dual certification program to help new organizations achieve this goal.  Please visit our ISO 14001 page for more information.

    If you would like to access The ISO Survey (which includes data from 1993-2010) you can obtain a free “principal findings” version available on our Knowledge Base or here at ISO.  The complete study including industry breakdowns is available for purchase from the ISO store.

    Other important ISO news was released at the close of 2011 and some of these stories may be of interest to you as well.  Click on these links to access additional articles at ISO.org:

    ISO 19011 (Updated Edition Of The Auditing Standard)

    New ISO Standard Regarding Emergencies At Nuclear Facilities

    Faster and Better ISO IT Standards and The First ISO IT Forum

    New ISO Standard For Emergency Management

    ISO Focus + On Sustainability

    This year we will be addressing many aspects of environmental quality including occupational health (OHSAS 18001).  In addition, we will help you better understand the proposed refinements to TL 9000.  TL 9000 is becoming an even more comprehensive communications standard due to next generation networks and the “hand-in-glove” relationship between network systems and information technology systems and products (ICT).

    In 2012 we will also help frame ISO/IEC 27001 and CMMI’s relationship and integration with TL 9000, the telecommunications quality management standard.  Next week we will provide and update on TL 9000 from the 2012 QuEST Forum Annual Leadership Summit and Executive Board Meeting.  For more information on implementation, training or internal audit of the standards mentioned above please contact us at info@bizphyx.com.

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