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  • support 7:03 pm on September 30, 2015 Permalink | Reply
    Tags: BIZPHYX, , , TL 9000 Expert   

    BIZPHYX Senior Vice President, Robert (Bob) Clancy Named A QuEST Forum Fellow 

    We are very pleased to announce that BIZPHYX Co-Founder and Senior Vice President, Robert (Bob) Clancy was named a QuEST Forum Fellow at the recent 2015 Americas Best Practices Conference.

    QuEST Forum Fellows are recognized for more than 10 years of outstanding contribution and dedication to QuEST Forum, in the pursuit of ICT quality and performance excellence.

     

    Bob Clancy Is A QuEST Forum Fellow

    Featured in this photo from left to right: QuEST Forum CEO, Fraser Pajak (left), Robert Clancy of BIZPHYX (center) and QuEST Forum Chair, Steve Pickett

     

    This honor is an exclamation mark on the nearly 20-year career commitment Bob has made to QuEST Forum and ICT quality initiatives.  Since 1998, Bob has led efforts to develop and refine the TL 9000 standard.  Bob is a TL 9000 expert, TL 9000 Master Trainer and a Supervisory Master Trainer (SMT).

    Active in QuEST Forum from its early stages, he is currently Co-Secretary of the Global Business Excellence Group (GBE) and is a former QuEST Forum COO Award winner.  Bob trains executives around the globe on how to implement, maintain and audit the TL 9000 quality standard.

    This award is so greatly deserved.  Congratulations Bob!

    For more information contact info@bizphyx.com.  For a complete list of QuEST Forum Fellows, visit the QuEST Forum website.

     

     
  • support 7:01 pm on September 30, 2015 Permalink | Reply
    Tags: BIZPHYX, Pyramid Awards,   

    Pyramid Awards Abound As BIZPHYX Clients Shine At The 2015 QuEST Forum Americas BPC 

    BIZPHYX is pleased to announce that once again our clients dominated the Pyramid Awards at this year’s QuEST Forum Americas Best Practices Conference held in San Diego.

    The prestigious Pyramid Award is given to an organization that has achieved their TL 9000 certification.  BIZPHYX is proud to have played a role in assisting these corporations in achieving their certifications.

    This year’s clients and award winners are:

     

    (TIG) : The Technology Integration Group (San Diego, CA)

    TIGPyramid2015

    Featured in this photo from left to right: Fraser Pajak, CEO of QuEST Forum, Tim Woodcome, NQA, Paul Kloppenborg of Technology Integration Group (TIG) and Steve Pickett, QuEST Forum Chair.

     

    (SPC):  Unlock Your Design: (Shawnee, Kansas)

    SPCPyramid2015

    Featured in this photo from left to right: Fraser Pajak, CEO of QuEST Forum, Tim Woodcome, NQA, Paul Kloppenborg of Technology Integration Group (TIG) and Steve Pickett, QuEST Forum Chair.

     

    KCI Telecommunications: (Harrisburg, North Carolina)

    KCI Telecom

    Featured in this photo from left to right: Fraser Pajak, CEO of QuEST Forum, Tim Woodcome, NQA, Kevin Carpenter, Sue Breitsprecher, Jack Ritchie and Henry Graham of KCI Telecommunications and Steve Pickett, QuEST Forum Chair.

     

    Great Plains Communications (Blair, Nebraska)

    GPCPyramid2015

    Featured in this photo from left to right: Left to Right, Fraser Pajak, CEO of QuEST Forum, Tim Woodcome, NQA, Mike Huggenburger, Great Plains Communications and Steve Pickett, QuEST Forum Chair.

     

    To learn more about QuEST Forum conferences and the Pyramid Awards, visit the QuEST Forum website.  For more information on implementing TL 9000, contact info@bizphyx.com.

     
  • support 1:44 am on August 15, 2014 Permalink | Reply
    Tags: BIZPHYX, epi consulting UK, ICT Sustainability, Nokia, QuEST Forum EMEA, Steve Pickett, , TL 9000 sustainability   

    QuEST Forum Takes On Sustainability At EMEA 2014 

    Mid-year we always provide an update on QuEST Forum conferences and current TL 9000 initiatives.  In late June, BIZPHYX executives attended the QuEST Forum EMEA Regional Conference in Vienna, Austria.  This is QuEST Forum’s annual conference covering activities in the Europe, the Middle East and Africa.  This year’s EMEA conference really highlighted the Executive Board’s focus on Sustainability.  Who isn’t focusing on CSR and Sustainability, right?  Well, EMEA telecoms are no different.  Steve Pickett, Chair of the QuEST Forum Executive Board and CEO of WesTower Communications, presented about the Board’s news sustainability objectives and how they will impact the TL 9000 standard going forward.  QuEST Forum recently included several sustainability requirements in TL 9000, including a requirement for organizations to define product disposal as part of its product lifecycle.

    John Spears, Director at epi Consulting in Gloucester, United Kingdom gave a very compelling presentation entitled: “Sustainability – What, Why & How, the Proposed QuEST Forum Approach to Sustainability.”  John specializes in supply chain strategy, sustainability, energy efficiency and circular economy in the EU.  He works with ICT suppliers and service providers such as Vodafone, Ericsson, Huawei, ZTE, Samsung, Saudi Telecom, Energis and Scottish Power.  He and Wes made the case for a set of global initiatives in ICT sustainability.

    So stay tuned for future updates to the standard.  This corporate reality is not going away and that’s why we are becoming more involved in helping clients certify to complimentary standards in electronics recycling, like R2More to come on that subject in a future article and upcoming podcast.

    As always, these conferences provide excellent presentations on the value of the TL 9000 standard and ICT quality practices in general.  A stand out presentation was provided Nokia Networks’ Dr. Sunita Chauhan and Soma Sarkar who presented their paper on Nokia’s software quality defect detection model.

    Together, they described Nokia Networks’ approach to eliminating defects early in the software development process.  This model has significantly improved Nokia’s ability to prevent defects, contain and detect them early, and correct them faster.  In turn, this has resulted in virtually zero known defects in their end product for customer pilot projects.  They achieved this without compromising delivery schedules.  In fact, Nokia Networks has decreased open customer defects in its software by more than 60% since 2011 and cut network outages by a third since 2012.  That’s serious business.  Nokia recorded this presentation and you can watch it here:

     

     

    So for now, outside of the updates that will likely occur to the TL 9000 standard as the result of the impending ISO 9001:2015 revision, keep two concepts in mind– Small Business/Technology Start-Ups and Sustainability.  These will be the likely drivers of future organizational goals within QuEST Forum and for the TL 9000 quality standard.  Now, we begin preparing for the Americas Best Practices Conference which, will be held in Clearwater, Florida in September!

     
  • support 6:49 pm on February 22, 2014 Permalink | Reply
    Tags: 340 Club, BIZPHYX, , , , , , , , , TL 9000 Requirements R5.5   

    Update From The QuEST Forum Leadership Summit 2014: Driving Sustainability in ICT 

    The QuEST Forum Leadership Summit took place in Dallas a few weeks ago and the summit officially kicks off the new year for TL 9000 and QuEST Forum business.  A great deal was discussed and the networking at this year’s summit was very productive.

    Reports were provided by each of the working committee chairs, Executive Board initiative(s) chairs, regional chairs and QuEST Forum CEO, Fraser Pajak.  BIZPHYX Senior Vice President Bob Clancy taught new Board members during the Executive Board Training session.

    Great progress was made in 2013 and the Board is looking for even greater accomplishments in 2014, especially in different industry sectors by bringing in new members, addressing regional needs and broadening the scope of influence of both TL 9000 and QuEST Forum in the global ICT domain.

     

    New Initiatives

    Two new initiatives that were discussed at the Leadership Summit were Sustainability and Cell Tower Safety.  QuEST Forum is looking at its role in driving sustainability in the ICT supply chain.   Also discussed was how QuEST Forum can work with cell tower companies to improve performance and safety.  In light of recent cell tower accidents (employees), safety has become a critical topic on the wireless side of our industry.

    These are two pressing topics for discussion in ICT and we’re encouraged to see how QuEST Forum will address both sustainability and cell tower safety going forward in 2014 and in the years to come.

     

    Small Business Membership Continues To Grow

    Sue Clancy presented a very encouraging update on Small Business to the QuEST Forum Executive Board.  Small business is now 33% of the membership of QuEST Forum, after adding 12 new members in 2013.

    How important is Small Business to QuEST Forum?  Small Business contributed $50,000 in sponsorships in 2013 and increased attendance to our monthly lecture series by 27%.  That’s how!

    Small Business is alive and well in QuEST Forum and Sue Clancy will continue to lead this effort in 2014.  For more information on small business membership or engagement, please contact sclancy@bizphyx.com.

     

    New Sector Engagement Through a New QuEST Forum Board

    QuEST Forum also welcomed new board member John Greene in 2014.   John Green is the Chief Engineer for Great Plains Communications.  Great Plains is Quest Forum’s first Tier 3 Service Provider to serve on the Executive Board, which begins a long overdue and critical dialogue with rural Telcos many of which, are members of the NTCA: The National Rural Broadband Association.  BIZPHYX has been a member of the NTCA for many years.

    John’s enthusiasm and insight into the Tier 2 and Tier 3 service providers has already generated excitement with regard to this new sector.  He was instrumental in arranging Fraser Pajak’s speaking engagement at the NTCA’s October “Telco Vision” event, helping to formally introduce QuEST Forum and TL 9000 to a new audience.  John participated in two different panel discussions during this 3-day conference.

    As Chief Engineer with Great Plains Communications, John is highly respected by regional Telcos and is an incredible addition to the QuEST Forum Executive Board.  Great Plains Communications is a diversified telecommunications company providing local and nationwide long-distance telephone service to 77 Nebraska communities, and digital cable television service to 41 Nebraska communities.  Based in Blair, Nebraska, Great Plains is the largest Nebraska-owned telecommunications provider.

    We’re all looking forward to working with John Greene in bringing a knowledge of TL 9000 to rural telecom!  Please click on the blue links above for more information about John, Great Plains and the NTCA.

     

     New Revisions: TL 9000 Requirements Handbook R5.5

    As many of you are aware, new TL 9000 Requirements Handbook R5.5 is upon us.  As of Feb 10, 2014 it is available for use by organizations for audit purposes.  Organizations can still be audited to the 5.0 version of the Requirements Handbook until Jan 1, 2015.  On or after January 1, 2015, all audits must be conducted to the 5.5 version.  For information on the changes between the two revisions, please listen to a podcast tutorial here on our blog, on our website or in I-Tunes.

    This podcast is presented by BIZPHYX SVP, Bob Clancy. There is a new requirement called Product Security, so be sure to listen!

     

    BIZPHYX Makes The 340 Club

    BIZPHYX was also recognized for achieving participation in the QuEST Forum 340 Club.  The 340 Club is for those members of QuEST Forum that exhibit exceptional membership participation in forum activities through their employee’s investment of time and efforts in multiple work groups, sub teams and regions along with generous event sponsorships.  This is the third straight year BIZPHYX has been recognized for our contributions to QuEST Forum!

    BIZPHYX CEO, Sue Clancy was recognized for her role as an Executive Contributor to the Executive Board in 2013.  As an Executive Contributor, Sue has led the efforts of the Small Business Group and will continue in that role in 2014.   Sue was also reappointed to her role as Executive Contributor for the 2014 term.  Please visit our Flickr page for all photos and releases.

    The ICT landscape continues to evolve into the cloud, M2M and into public utility grids and so will TL 9000.  Data and network Security, as well as safety and sustainability will be front and center, so stay tuned, it’s going to be a very interesting year!

     
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    • http://immobilienkredit.club/ 8:23 am on September 5, 2017 Permalink

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  • support 4:35 am on February 22, 2014 Permalink | Reply
    Tags: BIZPHYX, , ISO, , Smart Cities, Smart Grid,   

    Quality Management and Smart Community Infrastructures: Managing Environmental Impacts 

    Community services like energy, water supply, waste management and transport require large infrastructure systems which are important for economic and social development, but they can also have a heavy cost on the environment.

    ICT is the spoke in a large wheel that transcends pure telecommunications and includes transportation, smart grids, telehealth and more.  Telecom and technology providers not only have to navigate network security, driven by an increase in M2M and cloud applications  (ISO 27001 is an option), they must also implement sustainability and environmental objectives (ISO 14001 is an option).

    There are certainly multiple approaches to these very interconnected industries and services, of which ICT is the backbone.  ICT is critical in the function and management of smart cities and smart grids.

    ISO is always looking for new ways to provide guidance in these areas.  Another such approach is looking at Smart Community Infrastructures.  These infrastructures take into consideration environmental impact, economic efficiency and quality of life, in order to build prosperous and sustainable cities.

    The new ISO technical report, ISO/TR 37150:2014, Smart community infrastructures – Review of existing activities relevant to metrics, aims to do away with this confusion by reviewing relevant metrics and providing stakeholders with a better understanding of available solutions.

    While we feel strongly that implementing quality standards like ISO 14001 and TL 9000 are appropriate ways for individual organizations to tackle these issues, there are other approaches, techniques and “guides” that are constantly being floated. Sometimes, they impact ISO standard updates and methodologies.

    Remaining informed about emerging trends that could influence NGOs, that in turn can influence administrations, is very important.

    Here is a short video from ISO that was recently posted regarding ISO/TR 37150 regarding Smart Community Infrastructures:

     

    If you require more information on the implementation of ISO 9001, ISO 27001, ISO 14001 or TL 9000, please contact us at info@bizphyx.com.

     
  • support 4:00 am on February 22, 2014 Permalink | Reply
    Tags: BIZPHYX, John Greene, , , Telco Vision,   

    QuEST Forum, TL 9000 & The NTCA: Navigating Necessary Change 

    In late October 2013 (after the publication of our Q3 edition of The Standard), Fraser Pajak, CEO of QuEST Forum participated in a keynote panel discussion at Telco Vision, a signature event hosted by the NTCA (The Rural Broadband Association).  BIZPHYX has been a long-standing member of the NTCA.

    Approximately 1500 rural telecom executives and suppliers attend Telco Vision.  During the panel discussion, Fraser presented a short overview of QuEST Forum and TL 9000.  He and the other panelists also answered questions about the challenges rural service providers face in light of technology changes, increasing customer demand and the ever-changing landscape of regulations.  As rural telecom evolves in terms of services and technologies, embracing quality standards will become critical to the survival of these telcos.

    Fraser received positive feedback and numerous questions about QuEST Forum and the ability to set quality standards and benchmark results.  Fraser’s comments were also referenced in an article published in Light Reading, a web-based ICT technology blog.  We now have a link to that article: Rural Telcos Admit Major Changes Are Needed (click to view).

    It is important to note that one of QuEST Forum’s newest Board members, John Greene was instrumental in arranging Fraser Pajak’s speaking engagement at Telco Vision, helping to formally introduce QuEST Forum and TL 9000 to a new audience.  John is Chief Engineer of Great Plains Communications, based in Blair, Nebraska.  John participated in two different panel discussions during this 3-day conference as well.  You can read more about John in an upcoming article on the 2014 QuEST Forum Leadership Summit.

    If you require more information on QuEST Forum, the NTCA or the implementation of TL 9000, please contact us at info@bizphyx.com.

     
  • support 6:04 pm on June 16, 2013 Permalink | Reply
    Tags: BIZPHYX, GSI, Network Service Reliability Inititative, ,   

    QuEST Forum Releases New TL 9000 Study Data On Network Quality Improvement Trends 

    QuEST Forum regularly develops reports on TL 9000 and the state of quality in the information and communication technologies (ICT) industries.  At the recent 2013 APAC Best Practices Conference in Shenzhen, China they released a new study in their series entitled: Network Operator Quality Improvement Trends.

    In this study, they state the position that customers look to their service providers to fulfill the promises of new technologies and applications, which in turn, challenges the companies to continually improve the performance of the network and the products that support it.  As part of an overall toolkit of network quality, QuEST Forum has implemented the Network and Service Reliability Strategic Initiative.  This initiative utilizes the secure framework of the TL 9000 Quality Management System (QMS) to establish a unique and flexible benchmarking model.  Data is submitted anonymously and the consolidated results are used to improve performance.

    The recent case study outlines Global Service Impact (GSI), which measures service performance from a customer perspective in areas such as Worst in Class, Industry Average and Best In Class.  As an example, the Industry Average improved from 61 minutes to 45 minutes for a 26% improvement.

    To read the entire study and learn more about the Network Service and Reliability Initiative, visit TL9000.org, the BIZPHYX Knowledge Center, or read a copy here.

    For more information on ICT quality, contact info@bizphyx.com.

     

     

     
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