Communicate Directly With TL 9000 Experts! BIZPHYX is a leading TL 9000 quality management consulting firm. As QuEST Forum TL 9000 Master Trainers and Experts, we assist organizations with TL 9000 (the telecom quality standard), ISO 9001 and ISO 14001 training, consulting and implementation. Our support desk provides complimentary education and current news regarding these standards. BIZPHYX has a 100% client certification rate.
NQA, one of the largest and most respected ANAB accredited ISO registrars and global certification bodies in the world, has developed a web resource to help clients source experienced quality management consultants. The new program called the Associate Consultant Program (ACP) and its directory, the Associate Consultant Register (ACR) are now available on the NQA website.
We encourage you to follow NQA on social media and take advantage of their timely and informative quality blog, which can provide you with additional perspectives and case studies on many of the relevant quality standards and practices.
For more information on NQA and their Associate Consultant Program, contact firstname.lastname@example.org.
The countdown is officially over. The newly revised ISO 9001:2015 is status: PUBLISHED! Over the past few years there have been many who thought we might not arrive at this moment, but it’s finally here.
The revised standard went into effect on September 21, 2015, as well as the new ISO 14001:2015. While there are many new concepts to grasp, you have 3 years to comply with the new requirements.
Below is an informative and quick overview video from ISO.org that condenses some of the concepts that have changed and that we’ve all been blogging about such as “process approach” and “risk based thinking”:
Please note that while you have 3 years to meet the new requirements, we do NOT recommend waiting until the last minute to update your QMS or EMS. Certifying bodies will be overwhelmed and some are saying they will not accept ISO 9001:2008 after mid-2017.
Education however is something you can do right away, which is why we’re offering complimentary courses on both ISO 9001 and ISO 27001 in November. Click on the image below or our countdown page for class descriptions.
TL 9000 R6.0, Does ISO 9001:2015 Play A Role And What Does It Mean For ICT Quality?
If you are certified to TL 9000, it is our recommendation to hold tight until TL 9000 R6.0 is released, which is scheduled for September of 2016.
Once R6.0 is completed, then the transition will be easier for both standards to take place at once. The timeline to meet the new requirements for TL 9000 will match with the ISO 9001:2015 timeline, so you will have plenty of time to complete both upgrades more efficiently.
In the coming months BIZPHYX will be helping clients map out their transition plans for ISO 9001:2015 and ISO 14001:2015. For clients, we’re offering discounted packages to help you transition your quality and environmental management systems in the most cost effective way possible.
We are very pleased to announce that BIZPHYX Co-Founder and Senior Vice President, Robert (Bob) Clancy was named a QuEST Forum Fellowat the recent 2015 Americas Best Practices Conference.
QuEST Forum Fellows are recognized for more than 10 years of outstanding contribution and dedication to QuEST Forum, in the pursuit of ICT quality and performance excellence.
Featured in this photo from left to right: QuEST Forum CEO, Fraser Pajak (left), Robert Clancy of BIZPHYX (center) and QuEST Forum Chair, Steve Pickett
This honor is an exclamation mark on the nearly 20-year career commitment Bob has made to QuEST Forum and ICT quality initiatives. Since 1998, Bob has led efforts to develop and refine the TL 9000 standard. Bob is a TL 9000 expert, TL 9000 Master Trainer and a Supervisory Master Trainer (SMT).
Active in QuEST Forum from its early stages, he is currently Co-Secretary of the Global Business Excellence Group (GBE) and is a former QuEST Forum COO Award winner. Bob trains executives around the globe on how to implement, maintain and audit the TL 9000 quality standard.
This award is so greatly deserved. Congratulations Bob!
BIZPHYX is pleased to announce that once again our clients dominated the Pyramid Awards at this year’s QuEST Forum Americas Best Practices Conference held in San Diego.
The prestigious Pyramid Award is given to an organization that has achieved their TL 9000 certification. BIZPHYX is proud to have played a role in assisting these corporations in achieving their certifications.
Featured in this photo from left to right: Fraser Pajak, CEO of QuEST Forum, Tim Woodcome, NQA, Kevin Carpenter, Sue Breitsprecher, Jack Ritchie and Henry Graham of KCI Telecommunications and Steve Pickett, QuEST Forum Chair.
ISO 14001:2015, which sets out the requirements for an environmental management standard, is one of the world’s most widely used standards and is the benchmark standard to help organizations navigate important issues such was energy management and climate change.
The much anticipated and newly revised version has just been published, to ensure it remains relevant to the marketplace. ISO 14001:2015 responds to the latest trends, such as an increasing recognition by companies of the need to factor in both external and internal elements that influence their impact, including climate volatility.
According to ISO, other key improvements in the new version include:
–A greater commitment from leadership
–An increased alignment with strategic direction
–Greater protection for the environment, with a focus on proactive initiatives
–More effective communication, driven through a communications strategy
-Life-cycle thinking, considering each stage of a product or service, from development to end-of-life
Now. as ISO 14001 approaches 20 years in existence, the technical committee that developed the standard and undertook the revision, is confident that the new version promises its relevance for 20 more years. For the complete news release from ISO, visit their website here.
To get a brief look at the new ISO 14001:2015, watch this latest video from ISO.org:
If you are certified to the older version of ISO 14001, you have 3 years to make the transition. In the coming months BIZPHYX will be helping clients map out their transition plans for ISO 9001:2015 and ISO 14001:2015. For clients, we’re offering discounted packages to help you transition your quality and environmental management systems in the most cost effective way possible.
For all of our TL 9000 certified clients, QuEST Forum has issued TL 9000 Alert 15-004A regarding complaints with certification bodies and the ability for TL 9000 certified organizations to obtain aid.
TL Alert 15-004A From QuEST Forum
In order to adequately oversee the TL 9000 program, organizations that utilize the program need to work together to confirm that TL 9000 certifications remain valid and that TL 9000 meets customers’ expectations.
It is therefore the desire of the QuEST Forum to facilitate customer feedback to the certification bodies (CBs) concerning issues experienced by customers of TL 9000 Certified organizations. To accomplish this, QuEST Forum has reinstated the complaint button on the Organization’s public profile. This complaint button is a vehicle to allow a complaint to be sent to an Organization’s certification body. The complaint button can only be used after the customer has already communicated the issue to the organization.
This podcast episode features an interview with Wyatt Leehy, Manager of the Network Operations Center (NOC) for Great Plains Communications. Wyatt discusses the yearlong process involved in achieving TL 9000 certification and how Great Plains is leveraging their new TL 9000 QMS to drive service quality and continuous improvement in their Network Operations Center.
Great Plains Communications is the first Tier III Service Provider in the nation to achieve ISO 9001 and TL 9000 certification. BIZPHYX led the implementation project for Nebraska’s largest privately owned telecommunications company.