TL 9000 Informational Alert: 11-001A Regarding Data Templates
The alert was issued to clarify TL 9000 requirements surrounding data templates and addresses a misconception concerning the use of outage data supplied by customers that do not use an available standardized template. This alert which was issued on February 28, 2011, originated with the integrated global quality (IGQ) workgroup and relates to the TL 9000 Quality Management System Measurements Handbook R4.5.
An excerpt from the alert states, “some organizations have incorrectly interpreted this requirement to mean that if one of their customers supplies data for which a template exists, but in a manner other than on the template, that such data can be ignored or is not valid. This requirement only applies to the organization’s responsibilities to its suppliers. It does not, in any way, apply to the manner in which the organization’s customers supply data“.
The alert in its entirety is available at the TL 9000.org website. It is only intended for those organizations certified to the TL 9000 standard. BIZPHYX can also provide you with the PDF. This subject will be further clarified in the next edition of the TL 9000 Measurements Handbook.
If you require assistance regarding alert 11-001A and how it pertains to your company, please contact email@example.com.
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