TL 9000 Benefits For Independent Local Exchange Carriers (ILECs)?

This week we are discussing the benefits of TL 9000 for ILECs.   As an independent local exchange carrier executive you may have heard about TL 9000 or QuEST Forum, but may be unfamiliar with TL 9000 and wonder how it might benefit your company.  TL 9000 has been adopted as a common quality language across multiple suppliers and service providers in the telecommunications industry.  The beauty of TL 9000 is that it provides service providers like yourselves a way to ensure that your suppliers are using a systematic method for delivering their products and services to you.  It has been very successful in improving on time delivery and overall customer satisfaction since its introduction in 1998.

One of the prime benefits of having one quality management system through the entire supply chain is that suppliers and service providers are that suppliers–can reduce cost of supply by eliminating rework resulting from poor installations, support services and products.  Furthermore, with TL 9000 there is an emphasis on risk management planning in order to help reduce risk of supply on your behalf.  Companies are required to identify risks to your projects in order to ensure that they consider them in advance, plan to eliminate or reduce them and recover should all else fail.  Risks such as labor shortages, single source suppliers and others are predicted in advance and dealt with.  These plans are required to be reviewed and updated regularly.

Finally, there are formal means for receiving and responding to customer problem reports related to hardware, software and service products.  This process requires solutions to be provided by your suppliers within certain time frames according to the seriousness of the problem or require you to solve them according to customer contract arrangements depending on the type of business you are in.

All of this means that you can standardize your system of tracking and reporting performance among your suppliers.  It reduces the amount of overhead you need to have to maintain multiple supplier report cards and can significantly reduce or eliminate supplier quality audits. I would encourage you to check into TL 9000 to see if it would work for your company as it has for many major service providers.  If you have any questions about TL 9000 implementation contact bclancy@bizphyx.com.