TL 9000 Benefits For Wireless Providers

As we mentioned last week, there are demonstrable benefits to implementing the TL 9000 Quality Management Standard.  Since the benefits are viable across all segments of the telecommunications landscape, it is difficult to pick out one or two that are particularly useful for a particular space.

Cost reduction is a general benefit that can be realized by all, as are the improvement of customer satisfaction and the use of industry data for benchmarking purposes.  So you have to think about what one benefit might be really important to one industry segment, such as the wireless space.

One clear benefit is having a specific “risk management” plan for the deployment of wireless service (service providers) or of product to wireless service providers, by their suppliers.  Risks such as labor shortages, single source suppliers, supplier shortages and others are common and lead to late and/or poor quality deployments.

Management is now challenged by the TL 9000 standard to identify such risks and to have a plan to eliminate or mitigate these risks.   An example of a “risk” for a wireless provider may include not enough broadband backhaul. What about copper thieves preying on remote tower sites? Risks like this can be mitigated if there is a plan in place ahead of time.  Think about it.  Are there risks that could easily cause you to lose customers?  The key is to identify them in advance and plan to reduce the risk!  The TL 9000 quality management standard clearly addresses this aspect of service management, especially in the wireless space.

Next week, we will review a third segment of the communications industry and provide another example of how TL 9000 can be applied to improve business operations.  For more information, please contact