TL 9000 Informational Alert 15-004A
For all of our TL 9000 certified clients, QuEST Forum has issued TL 9000 Alert 15-004A regarding complaints with certification bodies and the ability for TL 9000 certified organizations to obtain aid.
In order to adequately oversee the TL 9000 program, organizations that utilize the program need to work together to confirm that TL 9000 certifications remain valid and that TL 9000 meets customers’ expectations.
It is therefore the desire of the QuEST Forum to facilitate customer feedback to the certification bodies (CBs) concerning issues experienced by customers of TL 9000 Certified organizations. To accomplish this, QuEST Forum has reinstated the complaint button on the Organization’s public profile. This complaint button is a vehicle to allow a complaint to be sent to an Organization’s certification body. The complaint button can only be used after the customer has already communicated the issue to the organization.