An Interview With Great Plains Communications: Leading With Quality Through TL 9000 Certification

This podcast episode features an interview with Wyatt Leehy, Manager of the Network Operations Center (NOC) for Great Plains Communications.  Wyatt discusses the yearlong process involved in achieving TL 9000 certification and how Great Plains is leveraging their new TL 9000 QMS to drive service quality and continuous improvement in their Network Operations Center.

Great Plains Communications is the first Tier III Service Provider in the nation to achieve ISO 9001 and TL 9000 certification.  BIZPHYX led the implementation project for Nebraska’s largest privately owned telecommunications company.