TL 9000 Measurements Handbook Release 4.5 Series Begins: EIO Is Now SSO

This month we begin a new series for users of the TL 9000 Quality Management System.  Many of you may know that release 4.5 of the TL 9000 Quality Management System Measurements Handbook was approved by member vote in 2010.  Release 4.5 can be used for all data submissions to QuEST Forum beginning with January of 2011. Certified organizations are required to use Release 4.5 beginning with July of 2011.  With Release 4.5 there are many clarifications and several significant changes.  Over the next month we will be addressing many of these changes.  This week we are focusing on changes to the category known as EIO” or “Installation or Engineering Caused Outage Measurement”.

Among the several outage measurements that are being reported by applicable organizations is a category known as EIO (Installation or Engineering Caused Outage Measurement).  This measurement was intended to provide insight into the impact of Installation and Engineering activities on network elements in the field.  It only applied to two product categories, Installation, 7.1.1 and Engineering, 7.2.1.  Release 4.5 changes all that.

EIO has been replaced by a broader measurement called “SSO” or “Support Service Caused Outage Measurement”.  Member companies realized that the measure as it stood was too narrow and did not apply to other appropriate certified organizations.  Therefore, the measurement was broadened and with Release 4.5 it will apply to 9 product categories.  Next week, grab a pen and paper as we outline these 9 categories and the net effect of the changes with Release 4.5.  Until then, if you need immediate assistance with upgrades please contact bclancy@bizphyx.com.