TL 9000 Informational Alert: TL14-003A
Back in June, QuEST Forum issued an informational alert regarding the clarification of requirements to maintain TL 9000 Certification in a product category. This was a small information alert, which was immediately posted to our Knowledge Base. If this was not made clear in the recent Q2 edition of THE STANDARD, we apologize. Our editorial team felt it did not warrant a podcast episode, but we wanted to make sure that our readers could access the alert here.
The reason for TL 9000 Informational Alert: TL14-003A was clarification regarding product category status. One of the foundational elements of the TL 9000 Quality Management System is the use of a common set of measures to drive continual improvement. This is why there are requirements to submit data monthly to the TL 9000 Measurements Repository and to use the resulting industry statistics.
If an organization no longer produces or supports any products in a hardware/software product category or no longer provides the services for a service product category, then that product category must be removed from the organization’s certification, since the requirement to submit data cannot be fulfilled. If this is the only product category on the organization’s TL 9000 Certification, then the certification itself must be suspended or cancelled until the organization again has an active product.
Please click on the PDF image below or here to obtain the complete alert:
If you require more information, please contact firstname.lastname@example.org.