TL 9000 Measurements R4.5 Handbook: Available July 1, 2010

We have been receiving questions about the new TL 9000 Measurements Handbook.  QuEST Forum has approved the new release of the TL 9000 Measurements Handbook.  Hard copies and site licenses of the R4.5 Measurements Handbook will be available for purchase on the TL 9000 website starting July 1, 2010.

The TL 9000 Quality Management System Measurements Handbook Release 4.5 is a comprehensive guide to measurements processing, usage, responsibilities and requirements.  It outlines the minimum set of performance measurements to assess progress and evaluate results of quality management system implementation.  It also identifies performance measurements in the key areas of hardware, software, and service quality.  The new release of the TL 9000 Measurements Handbook is effective December 31, 2010, to ensure adequate time for organizations to complete Delta training and seamlessly upgrade to the new release.

This handbook is different from the R5.0 Requirements Handbook.  Please remember that any audits using the R4.0 Requirements Handbook must be fully completed prior to November 15, 2010.  Contact BIZPHYX if you require any assistance with upgrading or clarification between the Measurements and Requirements Handbook changes.