TL 9000 Alert 12-003A: TL 9000 Formal Complaint Process

As you may know, QuEST Forum recently released TL 9000 Alert 12-003A regarding the TL 9000 Certification Complaint Process previously described in TL 9000 Alert 05-006A.

To help you better understand TL 9000 Alert 12-003A, please watch this video clip from BIZPHYX Senior Vice President, Bob Clancy.  In this video, Bob describes the formal process that allows for customer feedback to the certification bodies (CBs) and accreditation bodies (ABs) of any apparent failure by a TL 9000 certified organization to meet the TL 9000 requirements.  We have posted the official QuEST Forum alert and documentation on the BIZPHYX Knowledge Base.

This brief video is also posted on our website and on our YouTube Channel.

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