TL 9000 & CMMI: Complimentary Methods For Process Improvement

This podcast episode features an interview with Gale Leonard, Senior Consultant of BIZPHYX.  In her podcast interview with Quality News, Gale discusses TL 9000 & CMMI and how these two process improvement tools may be different, but are very complimentary for companies in the information and communication technologies (ICT) world.  Gale defines both TL 9000 & CMMI and explains the distinctions between certification and implementation, while clearly illustrating the benefits of using both methodologies.