TL 9000 News: A Report On ICT Quality In India and A New CEO For QuEST Forum

BIZPHYX Senior Vice President, Bob Clancy just returned from a 2-week training junket in India where he delivered another series of TL 9000 quality management training courses in New Delhi and Bangalore.

The courses were extremely well attended by some of India’s brightest minds in telecom and ICT.  India and China are leading the way (in Asia) with the adoption of TL 9000, the global ICT quality management standard.  The QuEST Forum India Hub is creating a path for more education in the region, utilizing BIZPHYX executives to facilitate overview and advanced training of telecom executives in the region.  This effort is also being championed by Bharti Airtel Ltd and Wipro.

In fact, many of the recent TL 9000 registrations are from Asia.  Our congratulations to the newest TL 9000 registrants: 3Z Telecom, Cybiotronics (Far East) Limited, Emirates Integrated Telecommunications Company, Gonzales Communications, Inc., MAPtech, Mentech Electronics Co. Ltd and Sunwoo Communication Co., Ltd.

We all had a great time and we appreciate your support and hospitality.  Dhanyavad!


Bangalore TL 9000 Training Class Photo

BIZPHYX SVP, Bob Clancy With TL 9000 Students In Bangalore, India (May 2012)


Back in the USA, QuEST Forum, the governing body over the TL 9000 standard made a surprising announcement about a new CEO appointment for the organization.

Trevor Putrah, President and COO of KGP Logistics, the 2012 Board Chair of QuEST Forum and Tim Harden, President of Supply Chain and Fleet Operations for AT&T, the 2012 Executive Board Vice Chair of QuEST Forum, released this joint statement:

….Following extensive review and discussion, we are thrilled to let you know that Fraser Pajak will be joining QuEST Forum as CEO.  Fraser is retiring from TELUS Communications as Vice President, National Service Infrastructure Support in May, and he will join QuEST Forum staff effective September 1, 2012.

Most of you know Fraser well from his activity and leadership as a Director on the QuEST Forum Executive Board and the 2009 Chair of the QuEST Forum Executive Board, along with his extensive work leading the Network and Service Reliability Benchmarking Strategic Initiative (EB6).  Fraser brings a wealth of knowledge in network operations, and his experience and perspective from a service provider standpoint will be essential as we look to continue to build QuEST Forum relevance globally.

Fraser Pajak will be leading a global organizational challenge to advance TL 9000 adoption in other segments of ICT such as cable and broadband, by utilizing his expertise and experience with TELUS Canada to influence other C-suite executives in the communications industry.

We believe some big developments regarding the standard will be forthcoming in 2013!  For more information on TL 9000 training and implementation contact