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  • support 12:28 pm on August 26, 2015 Permalink | Reply
    Tags: TL 9000 Alert 15-0004A,   

    TL 9000 Informational Alert 15-004A 

    For all of our TL 9000 certified clients, QuEST Forum has issued TL 9000 Alert 15-004A regarding complaints with certification bodies and the ability for TL 9000 certified organizations to obtain aid.


    TL Alert 15-0034 From QuEST Forum (NEW)

    TL Alert 15-004A From QuEST Forum


    In order to adequately oversee the TL 9000 program, organizations that utilize the program need to work together to confirm that TL 9000 certifications remain valid and that TL 9000 meets customers’ expectations.

    It is therefore the desire of the QuEST Forum to facilitate customer feedback to the certification bodies (CBs) concerning issues experienced by customers of TL 9000 Certified organizations.  To accomplish this, QuEST Forum has reinstated the complaint button on the Organization’s public profile.  This complaint button is a vehicle to allow a complaint to be sent to an Organization’s certification body.  The complaint button can only be used after the customer has already communicated the issue to the organization.

    For more information, you can access and download this alert at our Knowledge Center and at the TL 9000 website.  For more information on TL 9000, contact info@bizphyx.com.

  • support 8:40 pm on July 20, 2015 Permalink | Reply
    Tags: ADVA Optical, British Telecom, BT, , Sustainability Group   

    ADVA Optical Networking Recognized by British Telecom: Sustainability Case Study 

    Earlier this year, British Telecom (BT) recognized ADVA Optical Networking for their advancements in sustainability and for winning BT’s 2014 Better Future Supplier Forum (BFSF) Game Changing Challenge.  ADVA Optical Networking is a member colleague in QuEST Forum and a major BT network equipment supplier.  As a result, their collaboration challenge produced a great sustainability case study.  Click the image below to link to the case study at our Knowledge Center.


    ADVA Case Study Image

    ADVA Optical Networking Sustainability Case Study

    Among some of the benchmarks detailed in the case study are:
    • A 300% return on investment
    • Reduces BT engineer travel time by 13,000 hours per year
    • Reduces BT engineer travel distance by more than 300,000 miles
    • Helps cut 750 metric tons of carbon a year from the supply chain

    ADVA Optical Networking is also one of the pilot members of the QuEST Sustainability Initiative and an early adopter of the epi model now being used by the Sustainability Group.  They presented this case study at the 2015 EMEA Conference in Munich, Germany.

    For more information on ADVA Optical Networking, BT and the QuEST Forum Sustainability Initiative, visit the QuEST Forum website.

  • support 8:26 pm on July 20, 2015 Permalink | Reply
    Tags: Great Plains Communications, Nebraska Telecom, Tier III L 9000 Certification   

    BIZPHYX Leads Great Plains Communications To Become The First Tier III Service Provider In The US To Achieve ISO 9001 and TL 9000 Certifications 

    BIZPHYX is pleased to announce that their client Great Plains Communications has become the first Tier III Service Provider in the nation to achieve ISO 9001:2008 certification and TL 9000 -V R5.5/5.0 certification, under the product category 7.3.2 for Network Operations Centers.

    BIZPHYX led the implementation project for the Great Plains Communications Network Operations Center (NOC), which provides 24/7/365 monitoring, technical support and notification in support of the company’s 5,000 mile fiber network.   Great Plains Communications is Nebraska’s largest privately owned telecommunications service provider and is now the nation’s first Tier III Service Provider to certify to TL 9000, the ICT quality management standard.

    To learn more, you can access the full press release on the BIZPHYX website by clicking the image below.


    BIZPHYX PR Web Press Release For GPC Certification


    You can link  directly to the release on PR Web here > and access an additional press release from the Great Plains Communications website.

    For more information on obtaining TL 9000 certification, contact info@bizphyx.com

  • support 11:55 pm on July 19, 2015 Permalink | Reply  

    THE STANDARD 2015: Q2 Edition 

    Even if you’re not a subscriber, you can now access the Q2 edition of our quality publication THE STANDARD here on our blog by clicking the image below.  You can access archives of all previous editions on the BIZPHYX website.




    In this June edition, you will find a link to a great ISO 9001 podcast interview with Konsultek, update news on a variety of ISO standards, several additions to our Knowledge Center, such as the 2015 ASQ Future Quality Report and much more!

    This year, we’ve re-branded THE STANDARD, “The Year of Quality” in anticipation of the impending changes to many of the ISO standards with the September release of ISO 9001:2015.

    For your own copy of THE STANDARD, contact info@bizphyx.com for a complimentary copy.  We publish this newsletter 3 times per year.


  • support 2:37 am on May 21, 2015 Permalink | Reply
    Tags: Apple, Pandora Radio, , Scott Vowels   

    Small Business Drives ICT Innovation At The 2015 QuEST Forum Americas Best Practices Conference 

    We are so pleased to announce that Scott Vowels, PhD will be the keynote speaker at the upcoming QuEST Forum Americas Best Practices Conference Small Business Workshop in San Diego on September 14-18.  Dr. Vowels manages the Supplier Diversity Program for Apple, Inc.  You can register for the event here > on the QuEST Forum website.


    Scott Vowels

    Scott Vowels, Head of Supplier Diversity For Apple, inc.


    Scott Vowels is recognized as a leading expert in the field of Supplier Diversity and is a frequent speaker and panelist on industry issues.  He is widely known within the supplier diversity network for successfully leading both the Northern California and Alabama Minority Supplier Development Councils to national prominence as President & CEO.  He holds Doctorate and Master’s degrees in Business Administration and a Master’s degree in Economics.

    Scott is also a former professional tennis player and a published author.  His latest book, Don’t Be Afraid to Call the Baby Ugly reached #1 on Amazon in both the Supplier Diversity and Minority Business categories.  You can follow Scott on Twitter > .


    The Small Business Luncheon will feature guest speaker, Joanna Bloor, Vice President of Advertising Operations at Pandora Radio.  With nearly two decades of experience, Joanna Bloor is a veteran of the media space.  Her experience encompasses Sales, Sales Management, Operations and Advertising Technology.  She is also the Strategic Lead & HiPower Director for LWT (Leading Women In Technology), a non-profit organization dedicated to unlocking the potential of professionals who advise technology businesses.



    Small Business Workshop Flyer


    In addition to the keynote and luncheon presentations, the Service Provider Panel will feature speakers from ICT industry leaders such as AT&T, Verizon, CenturyLink and Great Plains Communications.  As always, the workshop provides exceptional networking opportunities with executives from Alcatel-Lucent, Apple, AT&T, CenturyLink, Verizon and many more.

    BIZPHYX President and CEO, Sue Clancy leads the Small Business Group as Chairman.  ICT Small Business is thriving and this year’s workshop will be among the best Small Business Workshops ever presented.


    To attend the event, register here >


    For more information on QuEST Forum Small Business and the 2015 America’s Best Practices Conference, contact sclancy@bizphyx.com.




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  • support 1:30 am on May 18, 2015 Permalink | Reply
    Tags: , AT&T Women Entrepreneurs' Forum, Cathy Martine,   

    AT&T Women Entrepreneurs’ Forum: Where Are They Now? 

    This blast from the past is a group photo that was taken of the AT&T Women Entrepreneurs’ Forum.  It’s an alumni photo of sorts, as the 2-year program (which concluded several years ago), brings back fond memories of collaboration and sharing best practices on future trends in ICT and telecommunications.

    We often run into many of these great female technology executives at other conferences, like the upcoming WBENC National Conference in Austin and recently at DiversityNXT and the ISM National Conference in early May.  We may see a couple of these ladies at the upcoming QuEST Forum Leadership Council and Work Groups in Dallas today!


    AT&T Women Entrepreneurs’ Forum

    AT&T Women's  Forum Group Photo


    Featured in this photo in the back row (third from the left) is BIZPHYX President and CEO, Sue Clancy standing next to Cathy Martine (second from the left).  Cathy Martine who led this initiative, is President of AT&T Enterprise Business Solutions.  Also featured in the front row (second from the right) is our colleague in QuEST Forum, Betty Manetta who is President and CEO of Argent Associates, Inc.

    Miss you ladies and let’s keep driving innovation in the ICT industry!


    For more information on implementing ICT quality, sustainability, IT security and e-recycling standards such TL 9000, ISO 14001, ISO 27001 and R2/RIOS, contact info@bizphyx.com.

  • support 6:19 pm on May 17, 2015 Permalink | Reply
    Tags: Cable industry, Comcast, Energy 2020, SCTE, Society For Cable Telecommunications Engineers   

    An Update On SCTE’s Energy 2020 Program: Improving Energy Efficiency In Cable 

    Energy efficiency, like other important C-suite topics (sustainability, CSR, supply chain risk and IT security), is an imperative for the entire ICT industry.  Many individual companies within the ICT space are looking to improve energy efficiency in their own way.  Some work to achieve this through the implementation of specific corporate goals and objectives through ISO 14001 and ISO 50001 certifications.

    Like QuEST Forum, many other ICT professional member groups are also tackling this issue at the organizational level to include standards and best practices.

    About 6 months ago SCTE (The Society of Cable Telecommunications Engineers) formally launched its Energy 2020 program at the 2014 SCTE Expo.



    SCTE Energy 2020 Program Link


    Energy 2020 brings together cable operator and vendor expertise to create alignment on standards and operational practices, to drive design and implementation of equipment, and to create SCTE training resources that will enable workforce teams to optimize technology for maximum efficiency.

    The program mission is to envision what energy will look like in cable in 2020 and to improve energy management.  Watch this video announcement from the 2014 SCTE Expo.  You can also watch an in depth program presentation video here on the SCTE website.





    By targeting maximum customer up-time and enabling capacity growth via successful organizational, customer and environmental energy solutions, the program goals include:


    • Reduce Power Consumption by 20% on a Unit Basis

    – Energy Cost Reduction by 25% on a Unit Basis

    – Reduce Grid Dependency by 10%

    – Optimize Technical Facilities & Datacenter Footprints by 20%


    Energy 2020 Initiatives:

    Organizationally, SCTE has identified 9 primary initiatives across five categories:  Facilities, Plant, Operations, Technology, and Marketing/Regulatory.   The standards program is being led by industry giants such as Cox, Comcast, Time Warner Cable, SuddenLink, Bright House Networks and Rogers.


    Since its launch, Energy 2020 is gaining serious traction.  In January of 2015, Balan Nair, Executive Vice President and Chief Technology Officer of Liberty Global joined the program’s leadership as Co-Chair, alongside John Shanz, Executive Vice President and Chief Network Officer of Comcast Cable.

    Just a few weeks ago, Dave Fellows, Co-Founder and Chief Technology officer of Layer3 TV joined the leadership team of the Energy 2020 program as Chief Scientist.  His goal will be to accelerate the cable industry’s strategic approach to energy resource management.  You can read the press release here >.

    We think it’s important to recognize other member organizations who strive to improve energy efficiency and drive sustainable business practices across the ICT supply chain.  Cudos to the SCTE!


    The Society of Cable Telecommunications Engineers (SCTE) is a non-profit professional association that provides technical leadership for the telecommunications industry and serves its members through professional development, standards, certification and information. SCTE operates globally via its International Society of Broadband Experts (ISBE) brand.  Visit SCTE online at http://www.scte.org.


    For more information on the ICT and telecom quality standard TL 9000, contact info@bizphyx.com.


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