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  • support 4:59 am on February 21, 2017 Permalink | Reply
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    ISO Standards: 2016 A Year In Review 

    2016 was a big year for ISO standards.  BIZPHYX was busy assisting clients with ISO 9001:2015 transitions, internal audits and TL 9000 & ISO 14001 implementations.  However, those are just a few of the standards in the ever expanding landscape of quality management standards.  Here is a quick look back at 2016.  ISO standards took center stage at TED Talks, which highlighted the many new global standards that are in development. 

     

     

    Quality is clearly center stage in 2017.  For more information on taking your journey through quality management by implementing an ISO 9001 based standard, contact info@bizphyx.com.

     

     

     

     

     

     
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  • support 1:30 am on March 26, 2016 Permalink | Reply
    Tags: BIZPHYX ISO 9001 Cerfified, , , ISO and SMEs   

    Video From ISO Highlights The Value of ISO 9001:2015 for SMEs 

    We love to post (and create) great podcasts and videos on ISO quality standards.  This video clip from ISO.org called “ISO and SMEs” makes the case for small and medium sized enterprises (SMEs) certifying to the standard.  Need confidence?

     

     

    BIZPHYX is an ISO 9001 and TL 9000 certified WBE and SME.  We can certainly attest to the value of certifying to the standard, not only with clients, but also within our own organization.  As global consultants and training providers, ISO 90001 has helped us deliver consistent, high quality products and services to clients around the world.

    The latest revision of ISO 9001, ISO 9001:2015, presents a unique opportunity for SMEs, particularly those in the service industry, to embrace a level playing field.  The time is now.  The standard is ISO 9001.  Motivated?

    For more information on implementing ISO 9001:2015 or other ISO based standards like ISO 14001, ISO 27001 and TL 9000, contact info@bizphyx.com.

    We also assist clients with QMS maintenance services, internal auditing and quality management training on these and other ISO based standards.  Contact us for a complimentary quality review.

     

     
  • support 9:42 pm on December 31, 2015 Permalink | Reply
    Tags: , , , , , , TL 9000 R6.0   

    The “Year Of Quality” In Review: Quality Predictions For 2016 

    As we bring the “Year of Quality” to a close, we would like to reflect on the flurry of activity that has occurred in ICT quality and quality management in general.  We’ve been finalizing our own strategic planning for the new business year and we’re fresh off of the QuEST Forum Leadership Council and Work Group Meetings in November.

     

    BIZPHYX: The Year of Quality

     

    The latest revision of ISO 9001, ISO 9001:2015 is going to set the stage for quality in general.  As you probably know, the revision was published in September and organizations have 3 years to upgrade their ISO 9001:2008 QMS to the latest revision.  In addition, ISO 14001:2015 was published and many more ISO based standards ready to update in 2016, are in the queue to align with the latest revision (AS 9100, OHSAS 18001 shifting to ISO 45001, etc.).  Just refer to the Annex SL directives with the latest revision.

    With regard to TL 9000, it too is set to upgrade in September 2016 with R6.0.  While we see alignment with ISO 9001:2015, we also know that sustainability and other ICT specific quality drivers will be in the mix.  We suggest that our ICT clients certified to ISO 9001 and TL 9000, wait until after September of 2016 before making any big decisions.  We can then suggest how to best assist with upgrades regarding both standards (in tandem).

    With regard to QuEST Forum, there is a new Executive Board for 2016 and with that change of guard will come a potential shift to new initiatives with the organization, likely with increased sustainability initiatives, benchmarking and performance data measurements.

     

    Specific standards aside, it is important that ALL organizations consider these factors in 2016:

     

    -supply chain risk due to the global supply chain

    -business globalization in general

    -network data security and transctional data security

    -risk based thinking (reflected in ISO 9001:2015)

    -sustainability initiatives and in some cases, environmental regulation

    -data management (example: tele-health and e-health companies)

    -safety in ICT (example: cell tower safety in the wireless sector)

    -electronics waste (example: auditable recycling standards like R2, which apply to applicable ICT recyclers)

    -customer churn (all telecom sectors, wireless, OTT, etc.)

    -evolving technologies and speed to market, executed with quality performance

     

    We predict that our ICT clients will have an easier time upgrading to ISO 9001:2015 than expected or feared.  However, we also predict that due to economic drivers, global environmental concerns and US regulation; companies will need to strongly consider and develop sustainability goals and address environmental challenges.

    Right now that can be done on a voluntary basis by implementing standards like ISO 14001 and when applicable R2 (electronics recyclers).

    Additionally, rampant data and identity theft, as well as surveillance concerns, will increase the potential for direct burdens on companies, not just the big players and MSPs (example: new card readers, PCI compliance).

    Also consider the rapid evolution of M2M and IoT products and services.  When and how does quality shift to outright legal responsibility?  Right now information security can be helped on a voluntary basis with an entire suite of compliance standards and techniques, including ISO 27001 (when applicable).

    The unknown will be when quality management and assurance shift to forced governmental compliance and regulation.

    Are we there yet?  Probably not in 2016, but it’s likely coming.  How to get prepared?  Recognize that quality is congruent with an organization’s responsibility to serve and protect clients, as well as be good stewards of the environment.

    Implementing a baseline quality management system is a strong first step within an organization to shift a corporate culture to perform at high levels and mitigate risk every day, in every way.  This is done though the leadership of an organization.  ISO 9001:2015 addresses these factors head on through a focus on risk based thinking and leadership (stakeholders)Concepts to ponder before the new calendar year!

    BIZPHYX will be there to assist you every step of the way in 2016.  For more information on implementing ISO 9001:2015 or TL 9000 in 2016, contact info@bizphyx.com

    Happy New Year!

     
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  • support 7:05 pm on September 30, 2015 Permalink | Reply
    Tags: ,   

    The Long Awaited ISO 9001:2015 Is Here And What It Means For ICT 

    The countdown is officially over.  The newly revised ISO 9001:2015 is status: PUBLISHED!  Over the past few years there have been many who thought we might not arrive at this moment, but it’s finally here.

    The revised standard went into effect on September 21, 2015, as well as the new ISO 14001:2015.  While there are many new concepts to grasp, you have 3 years to comply with the new requirements.

    Below is an informative and quick overview video from ISO.org that condenses some of the concepts that have changed and that we’ve all been blogging about such as “process approach” and “risk based thinking”:

     

     

    Please note that while you have 3 years to meet the new requirements, we do NOT recommend waiting until the last minute to update your QMS or EMS.  Certifying bodies will be overwhelmed and some are saying they will not accept ISO 9001:2008 after mid-2017.

    Education however is something you can do right away, which is why we’re offering complimentary courses on both ISO 9001 and ISO 27001 in November.  Click on the image below or our countdown page for class descriptions.

     

    2156271a-aec4-4499-9cb3-3fd9631507c1

     

    TL 9000 R6.0, Does ISO 9001:2015 Play A Role And What Does It Mean For ICT Quality?

     

    If you are certified to TL 9000, it is our recommendation to hold tight until TL 9000 R6.0 is released, which is scheduled for September of 2016.

    Once R6.0 is completed, then the transition will be easier for both standards to take place at once.  The timeline to meet the new requirements for TL 9000 will match with the ISO 9001:2015 timeline, so you will have plenty of time to complete both upgrades more efficiently.

    In the coming months BIZPHYX will be helping clients map out their transition plans for ISO 9001:2015 and ISO 14001:2015.  For clients, we’re offering discounted packages to help you transition your quality and environmental management systems in the most cost effective way possible.

     

    For more information, contact info@bizphyx.com or contact BIZPHYX SVP, Bob Clancy directly at bclancy@bizphyx.com.

     
  • support 7:03 pm on September 30, 2015 Permalink | Reply
    Tags: , , , TL 9000 Expert   

    BIZPHYX Senior Vice President, Robert (Bob) Clancy Named A QuEST Forum Fellow 

    We are very pleased to announce that BIZPHYX Co-Founder and Senior Vice President, Robert (Bob) Clancy was named a QuEST Forum Fellow at the recent 2015 Americas Best Practices Conference.

    QuEST Forum Fellows are recognized for more than 10 years of outstanding contribution and dedication to QuEST Forum, in the pursuit of ICT quality and performance excellence.

     

    Bob Clancy Is A QuEST Forum Fellow

    Featured in this photo from left to right: QuEST Forum CEO, Fraser Pajak (left), Robert Clancy of BIZPHYX (center) and QuEST Forum Chair, Steve Pickett

     

    This honor is an exclamation mark on the nearly 20-year career commitment Bob has made to QuEST Forum and ICT quality initiatives.  Since 1998, Bob has led efforts to develop and refine the TL 9000 standard.  Bob is a TL 9000 expert, TL 9000 Master Trainer and a Supervisory Master Trainer (SMT).

    Active in QuEST Forum from its early stages, he is currently Co-Secretary of the Global Business Excellence Group (GBE) and is a former QuEST Forum COO Award winner.  Bob trains executives around the globe on how to implement, maintain and audit the TL 9000 quality standard.

    This award is so greatly deserved.  Congratulations Bob!

    For more information contact info@bizphyx.com.  For a complete list of QuEST Forum Fellows, visit the QuEST Forum website.

     

     
  • support 7:01 pm on September 30, 2015 Permalink | Reply
    Tags: , Pyramid Awards,   

    Pyramid Awards Abound As BIZPHYX Clients Shine At The 2015 QuEST Forum Americas BPC 

    BIZPHYX is pleased to announce that once again our clients dominated the Pyramid Awards at this year’s QuEST Forum Americas Best Practices Conference held in San Diego.

    The prestigious Pyramid Award is given to an organization that has achieved their TL 9000 certification.  BIZPHYX is proud to have played a role in assisting these corporations in achieving their certifications.

    This year’s clients and award winners are:

     

    (TIG) : The Technology Integration Group (San Diego, CA)

    TIGPyramid2015

    Featured in this photo from left to right: Fraser Pajak, CEO of QuEST Forum, Tim Woodcome, NQA, Paul Kloppenborg of Technology Integration Group (TIG) and Steve Pickett, QuEST Forum Chair.

     

    (SPC):  Unlock Your Design: (Shawnee, Kansas)

    SPCPyramid2015

    Featured in this photo from left to right: Fraser Pajak, CEO of QuEST Forum, Tim Woodcome, NQA, Paul Kloppenborg of Technology Integration Group (TIG) and Steve Pickett, QuEST Forum Chair.

     

    KCI Telecommunications: (Harrisburg, North Carolina)

    KCI Telecom

    Featured in this photo from left to right: Fraser Pajak, CEO of QuEST Forum, Tim Woodcome, NQA, Kevin Carpenter, Sue Breitsprecher, Jack Ritchie and Henry Graham of KCI Telecommunications and Steve Pickett, QuEST Forum Chair.

     

    Great Plains Communications (Blair, Nebraska)

    GPCPyramid2015

    Featured in this photo from left to right: Left to Right, Fraser Pajak, CEO of QuEST Forum, Tim Woodcome, NQA, Mike Huggenburger, Great Plains Communications and Steve Pickett, QuEST Forum Chair.

     

    To learn more about QuEST Forum conferences and the Pyramid Awards, visit the QuEST Forum website.  For more information on implementing TL 9000, contact info@bizphyx.com.

     
  • support 6:59 pm on September 30, 2015 Permalink | Reply
    Tags: environmental standards, ,   

    Environmental Standards Get A Makeover, The Revised ISO 14001 Is Here 

    ISO 14001:2015, which sets out the requirements for an environmental management standard, is one of the world’s most widely used standards and is the benchmark standard to help organizations navigate important issues such was energy management and climate change.

    The much anticipated and newly revised version has just been published, to ensure it remains relevant to the marketplace.  ISO 14001:2015 responds to the latest trends, such as an increasing recognition by companies of the need to factor in both external and internal elements that influence their impact, including climate volatility.

     

    According to ISO, other key improvements in the new version include:

    –A greater commitment from leadership

    –An increased alignment with strategic direction

    –Greater protection for the environment, with a focus on proactive initiatives

    –More effective communication, driven through a communications strategy

    -Life-cycle thinking, considering each stage of a product or service, from development to end-of-life

     

    Now. as ISO 14001 approaches 20 years in existence, the technical committee that developed the standard and undertook the revision, is confident that the new version promises its relevance for 20 more years.  For the complete news release from ISO, visit their website here.

    To get a brief look at the new ISO 14001:2015, watch this latest video from ISO.org:

     

     

    If you are certified to the older version of ISO 14001, you have 3 years to make the transition.  In the coming months BIZPHYX will be helping clients map out their transition plans for ISO 9001:2015 and ISO 14001:2015.  For clients, we’re offering discounted packages to help you transition your quality and environmental management systems in the most cost effective way possible.

    For more information, contact info@bizphyx.com or contact BIZPHYX SVP, Bob Clancy directly at bclancy@bizphyx.com.

     
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