Updates from May, 2015 Toggle Comment Threads | Keyboard Shortcuts

  • support 2:37 am on May 21, 2015 Permalink | Reply
    Tags: Apple, Pandora Radio, , Scott Vowels   

    Small Business Drives ICT Innovation At The 2015 QuEST Forum Americas Best Practices Conference 

    We are so pleased to announce that Scott Vowels, PhD will be the keynote speaker at the upcoming QuEST Forum Americas Best Practices Conference Small Business Workshop in San Diego on September 14-18.  Dr. Vowels manages the Supplier Diversity Program for Apple, Inc.  You can register for the event here > on the QuEST Forum website.

     

    Scott Vowels

    Scott Vowels, Head of Supplier Diversity For Apple, inc.

     

    Scott Vowels is recognized as a leading expert in the field of Supplier Diversity and is a frequent speaker and panelist on industry issues.  He is widely known within the supplier diversity network for successfully leading both the Northern California and Alabama Minority Supplier Development Councils to national prominence as President & CEO.  He holds Doctorate and Master’s degrees in Business Administration and a Master’s degree in Economics.

    Scott is also a former professional tennis player and a published author.  His latest book, Don’t Be Afraid to Call the Baby Ugly reached #1 on Amazon in both the Supplier Diversity and Minority Business categories.  You can follow Scott on Twitter > .

     

    The Small Business Luncheon will feature guest speaker, Joanna Bloor, Vice President of Advertising Operations at Pandora Radio.  With nearly two decades of experience, Joanna Bloor is a veteran of the media space.  Her experience encompasses Sales, Sales Management, Operations and Advertising Technology.  She is also the Strategic Lead & HiPower Director for LWT (Leading Women In Technology), a non-profit organization dedicated to unlocking the potential of professionals who advise technology businesses.

     

     

    Small Business Workshop Flyer

     

    In addition to the keynote and luncheon presentations, the Service Provider Panel will feature speakers from ICT industry leaders such as AT&T, Verizon, CenturyLink and Great Plains Communications.  As always, the workshop provides exceptional networking opportunities with executives from Alcatel-Lucent, Apple, AT&T, CenturyLink, Verizon and many more.

    BIZPHYX President and CEO, Sue Clancy leads the Small Business Group as Chairman.  ICT Small Business is thriving and this year’s workshop will be among the best Small Business Workshops ever presented.

     

    To attend the event, register here >

     

    For more information on QuEST Forum Small Business and the 2015 America’s Best Practices Conference, contact sclancy@bizphyx.com.

     

     

     

     
  • support 1:30 am on May 18, 2015 Permalink | Reply
    Tags: , AT&T Women Entrepreneurs' Forum, Cathy Martine,   

    AT&T Women Entrepreneurs’ Forum: Where Are They Now? 

    This blast from the past is a group photo that was taken of the AT&T Women Entrepreneurs’ Forum.  It’s an alumni photo of sorts, as the 2-year program (which concluded several years ago), brings back fond memories of collaboration and sharing best practices on future trends in ICT and telecommunications.

    We often run into many of these great female technology executives at other conferences, like the upcoming WBENC National Conference in Austin and recently at DiversityNXT and the ISM National Conference in early May.  We may see a couple of these ladies at the upcoming QuEST Forum Leadership Council and Work Groups in Dallas today!

     

    AT&T Women Entrepreneurs’ Forum

    AT&T Women's  Forum Group Photo

     

    Featured in this photo in the back row (third from the left) is BIZPHYX President and CEO, Sue Clancy standing next to Cathy Martine (second from the left).  Cathy Martine who led this initiative, is President of AT&T Enterprise Business Solutions.  Also featured in the front row (second from the right) is our colleague in QuEST Forum, Betty Manetta who is President and CEO of Argent Associates, Inc.

    Miss you ladies and let’s keep driving innovation in the ICT industry!

     

    For more information on implementing ICT quality, sustainability, IT security and e-recycling standards such TL 9000, ISO 14001, ISO 27001 and R2/RIOS, contact info@bizphyx.com.

     
  • support 4:05 am on May 4, 2015 Permalink | Reply
    Tags: , TL Alert 15-003A   

    TL 9000 Informational Alert 15-003A 

    For all of our TL 9000 certified clients, QuEST Forum has issued TL 9000 Alert 15-003A regarding the “Code of Practice” for Certifying Bodies (CBs).   This new alert announces the publication of Release 6.1 of the Code of Practice for TL 9000 Certification Bodies.

     

    TL Alert 15-003A From QuEST Forum (NEW)

    TL Alert 15-003A From QuEST Forum

     

    Certification Bodies are encouraged to use this new edition immediately.  It must be used effective 1 July, 2015.  Some of these changes were made in response to the results of the 2010-11 Validation Audits.  While intended to ensure the effectiveness of 3rd party audits, the Code of Practice can also be useful to all organizations to guide internal and supplier audits!

    You can access and download this alert at our Knowledge Center and at the  TL 9000 website. For more information on TL 9000, contact info@bizphyx.com.

     
  • support 2:46 am on April 17, 2015 Permalink | Reply
    Tags: DiversityNTX, ISM 2015, ,   

    2015 DiversityNTX Will Be Held At This Year’s ISM Annual Conference 

    TIG, the Technology Industry Group will hold this year’s DiversityNTX in conjunction with the 2015 ISM Annual Conference in Phoenix.  It’s a great paring of organizations for the Technology Industry Group Matchmaker event.  This is a unique opportunity for diverse technology suppliers to interact with the high profile technology corporations to discuss industry trends and sourcing needs.

     

    DiversityNTX

     

    Some of the participating tech giants include Apple, Alcatel Lucent, Dell,  Google, Intel, Oracle, SAS and many more!

    This technology matchmaker is also being hosted by the Pacific Southwest Minority Supplier Development Council (PSWMSDC) and the Women’s Business Enterprise Council West  (WBEC-West).

    BIZPHYX is proud to be a part of this years’ event as both a diverse supplier (WBE) and as the nation’s leading ICT quality management consultancy.  Our President and CEO Sue Clancy, who is also a member of ISM (Institute For Supply Management), will be an active participant in this year’s matchmaker.

    For more information or to register for DiversityNTX, click this link or contact info@bizphyx.com

     
  • support 4:19 am on March 30, 2015 Permalink | Reply
    Tags: , ,   

    BIZPHYX Takes The Pledge To Drive ICT Quality In 2015 

    As members of QuEST Forum and as active participants in implementing the TL 9000 quality standard around the globe, we have recommitted our support of the organization and the TL 9000 standard. 

    Companies registered to TL 9000 benefit from a well-defined common standard addressing the unique communications quality system requirements for design, development, production, delivery and service.  Members like us benefit from best practice collaboration, quality benchmarking studies and recognition for promotion of excellence from the leading companies in ICT.

     

    To sustain the vision, signatories like us have recommitted to:

     

    • Continue developing and improving the TL 9000 quality standard

    • Provide support for QuEST Forum’s quality benchmarking and other global quality and best practice initiatives

    • Participate actively and productively as a QuEST Forum member, including regular participation in QuEST Forum meetings, conferences and work groups

    • Support of appointed QuEST Forum representatives

     

    TL 9000 Member Badge

     

     

    Who else has taken the pledge? 

     

    Well let’s say we’re in good company with ICT leaders and MSP’s like AT&T, Cisco, Fujitsu, Huawei and Verizon Wireless to name a few.  For a complete list of companies who have taken the pledge and who proudly display this seal, visit the QuEST Forum website.

     

    BIZPHYX is also certified to TL 9000 and ISO 9001.  For more information on TL 9000 implementation, internal audit or training, contact info@bizphyx.com.

     
  • support 1:47 am on February 28, 2015 Permalink | Reply
    Tags: CoPQ, , Irv Briks,   

    Introduction To The Cost of Poor Quality (CoPQ) And Its Impact On Profitability 

    BIZPHYX Senior Consultant and QuEST Forum Fellow, Irv Briks recently delivered this educational webinar as part of the QuEST Forum Small Business Lecture Series and Small Business Initiative.

    This presentation is now available as an on-demand learning feature on our website and on our social sites through You Tube.

    In this course, Irv clearly defines the Cost of Quality and the Cost of Poor Quality (CoPQ) and provides concepts and examples that can implemented in your organization to improve profitability:

     

     

     

     

    If you would like Irv to assist your organization with process improvement and any of the techniques discussed in this course, please contact him at irvbriks@bizphyx.com.  You can read his bio and connect with him directly off of our website and/or through LinkedIn.

     

     
  • support 1:31 am on February 28, 2015 Permalink | Reply
    Tags: , , ,   

    ICT Quality Update: QuEST Forum Insights 2015, New Initiatives 

    We recently attended the 2015 QuEST Forum Leadership Summit and Work Group meetings in late January.  In addition to all of the awards and networking, critical new initiatives are always announced, the previous year is reviewed and new and incoming Board members are trained.

    We’re very involved in several of the organization’s initiatives such as Small Business, Board member training, Jump Start and GBE (Global Business Excellence).  BIZPHYX Senior Consultant and QuEST Forum Fellow, Irv Briks recently delivered an excellent educational webinar entitled “The Cost of Poor Quality and Its Impact On Profitability”.  This training was offered as part of the QuEST Forum Small Business Lecture Series and Small Business Initiative and the video is now featured on our blog and social sites.  Click here to see photos from this year’s Leadership Summit on our Flickr and Facebook pages.  We were very honored to once again receive the 340 Club Award.

    There’s a great deal to report, including the various initiatives planned for 2015.  If you are QuEST Forum member organization, we encourage you to read the entire 2015 Insights and Intents document.  It is posted on our Knowledge Center.  It’s a detailed road map for 2015 QuEST Forum organizational goals and initiatives.  From our perspective, here are some important summary points:

     

    QuEST Forum Memberships:  Small Business Leads!

    While there are still challenges in attracting large, global service providers as active members, membership overall is up and that is due in great part to the Small Business Group and Small Business memberships.  We may be a bit partial to the tireless efforts of our CEO, Sue Clancy as Chair of this group!  Also, many BIZPHYX clients and Small Business members swept the Pyramid Awards at the America’s Best Practices Conference in September 2014 (a link to our press release)  Congratulations to everyone who participates in these efforts and congratulations to our Small Business member companies who sponsor events and work tirelessly for ICT quality through TL 9000 certification.   While no mention is made of Small Business initiatives in the Intents and Insights document, you will find a link to Small Business on the updated QuEST Forum website.

     

    TL 9000: THE ICT Quality Standard

    There are still challenges at the MSP level for increased adoption of the standard, but the reality is—TL 9000 matters and certification speaks to the heart of ICT quality management.  Certifications via JDSU outlets here and abroad drove the totals and globally there were more certifications abroad than in the USA.  However, we’re very busy and as one of the nation’s leading TL 9000 consulting firms, we continue to see small to mid-size organizations embrace the value of the standard.  Certainly, the ISO 9001:2015 revision will have an impact on the new version of TL 9000 (R6.0) and the IGQ Work Group is on top of this effort after mapping the DIS and FDIS in 2014.

     

    Sustainability, Sustainability, Sustainability:

    As you many be aware, the QuEST Forum Sustainability Initiative was launched in 2014 following the elevation of Sustainability to the Executive Board Level in 2013.  Under the guidance of QuEST Forum Chair Steve Pickett and QuEST Forum CEO, Fraser Pajak, a pilot group of nine companies began submitting data into the QuEST Forum system in May of 2014.

    Whether organizations embrace sustainability full force by implementing ISO 14001 or incorporate sustainability aspects into their existing TL 9000 and ISO 9001 quality systems, QuEST Forum has done a great job through the IGQ Work Group in elevating sustainability to a strategic level, developing a model with 10 sustainability measurements.

    Don’t expect this focus to fade in organizations, it’s here to stay.  Sustainability, Corporate Social Responsibility (CSR) and Environmental Management (impacts, outcomes and improvements) are front and center for the C-suite.  They are not “buzz” words anymore, for those who may have considered them as such.

     

    Awareness and Value Of ICT Supply Chain Quality

    In 2014, you couldn’t help but notice the increase in presentations and participation on panels at important allied organization events like TIA, the NTCA (now the Rural Broadband Association), OSP and NATE.  Even our own CEO Sue Clancy and QuEST Forum CEO Fraser Pajak spoke to TIG (The Technology Industry Group) in Chicago in 2014.  Awareness of ICT quality through QuEST Forum is increasing with these efforts, new global partnerships and through social media channels.  The two new initiatives of Sustainability and Tower Quality and Reliability (2014) have also shined a spotlight on the relevance of QuEST Forum with regard to ICT supply chain quality.

     

    The Focus For 2015: Important Initiatives

    If you review the new QuEST Forum website, you’ll see all of the 2015 initiatives clearly presented:

     

    • Cell Tower Quality and Reliability
    • Cost of Poor Quality
    • Marketing Outreach
    • Network Function Virtualization
    • Network and Service Reliability Measurements
    • Product Development
    • QuEST Forum Academy
    • Small Business
    • Sustainability
    • Wireless Handsets

    Two new initiatives that we feel need to be highlighted are the Cost of Poor Quality (CoPQ) and Network Function Virtualization (NFV).

     

    NEW: Cost of Poor Quality (CoPQ):

    The goal of this new initiative is to create a clear, aligned definition and normalized reporting for an agreed set of CoPQ elements.  Members are being solicited for participation in a benchmarking exercise of agreed upon KPI’s affecting CoPQ.  Deepti Arora of Nokia is leading this effort.

    BIZPHYX Senior Consultant and QuEST Forum Fellow, Irv Briks recently delivered a CoPQ webinar as part of the QuEST Forum Small Business Lecture Series and Small Business Initiative.

     

    NEW: Network Function Virtualization (NFV):

    Critical to the rapid increase in technology on networks, this initiative will clarify and prioritize the industry’s current NFV quality and performance reliability issues and will be led by a team of companies whose products and services are used in the development, deployment and use of NFV.

    Both are critical to the ICT industry and we’ll keep our readers up to date on relevant outcomes with these initiatives.

    The long and short—between this activity, the work of the regional hubs (Americas, APAC and EMEA) and the impending ISO 9001:2015 revision coming at the end of the year, there will be no rest for any of us.

    2015 is really going to be “The Year Of Quality”.  Stay tuned and get involved!

     

    For more information on ICT quality, TL 9000 certification, QuEST Forum and the value of QuEST Forum membership, please contact info@bizphyx.com

     

     

     

     

     

     

     

     

     

     

     
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