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  • support 3:26 am on February 26, 2016 Permalink | Reply
    Tags: Legends Lifetime Achievement Award, , QuEST Forum Board of Directors, ,   

    BIZPHYX CEO Sue Clancy Receives The Prestigious “Legends Lifetime Achievement Award” 

    Congratulations to BIZPHYX President and CEO, Sue Clancy who was presented with The Legends Lifetime Achievement Award at the annual QuEST Forum Leadership Summit in February.  Sue received this honor for her career contributions to ICT quality.

     

    Sue Clancy Received Legends Lifetime Achievement Award

     

    The award presented by QuEST Forum, is the organization’s highest quality award.  Presented very rarely by the Board of Directors, the award is only given to individuals who demonstrate over 20 years of providing service quality in ICT and who have made significant contributions to the success of QuEST Forum, the governing body over the TL 9000 Quality Standard.  Sue Clancy is an Executive Contributor on the QuEST Forum Board of Directors.

    Sue Clancy is in great company, as colleague JoAnn Brumit, CEO of Karlee, was also presented with the award.  Both Karlee and BIZPHYX are members of WBENC and both organizations are certified WBE’s.  Sue and JoAnn are examples of female CEOs in the ICT, setting the standard for others to emulate.  Congratulations to both.  It is an honor well deserved and certainly earned!

     

    About QuEST Forum:
    QuEST Forum is a global organization dedicated to quality and sustainability in the ICT community.  QuEST Forum unifies the ICT community through the implementation of TL 9000 (the ICT quality management system built on ISO 9001), performance benchmarking and a broad array of common metrics that support rapid industry adoption of new technologies and consistent quality of communication networks around the world.

    For more information about the TL 9000 Quality Standard, contact info@bizphyx.com.   You can reach Sue directly at sclancy@bizphyx.com.  For more quality news and press release archives visit our newsroom.  For additional subject matters articles, podcasts and white papers, visit our quality knowledge base.

     

     
  • support 9:42 pm on December 31, 2015 Permalink | Reply
    Tags: , , , , , , TL 9000 R6.0   

    The “Year Of Quality” In Review: Quality Predictions For 2016 

    As we bring the “Year of Quality” to a close, we would like to reflect on the flurry of activity that has occurred in ICT quality and quality management in general.  We’ve been finalizing our own strategic planning for the new business year and we’re fresh off of the QuEST Forum Leadership Council and Work Group Meetings in November.

     

    BIZPHYX: The Year of Quality

     

    The latest revision of ISO 9001, ISO 9001:2015 is going to set the stage for quality in general.  As you probably know, the revision was published in September and organizations have 3 years to upgrade their ISO 9001:2008 QMS to the latest revision.  In addition, ISO 14001:2015 was published and many more ISO based standards ready to update in 2016, are in the queue to align with the latest revision (AS 9100, OHSAS 18001 shifting to ISO 45001, etc.).  Just refer to the Annex SL directives with the latest revision.

    With regard to TL 9000, it too is set to upgrade in September 2016 with R6.0.  While we see alignment with ISO 9001:2015, we also know that sustainability and other ICT specific quality drivers will be in the mix.  We suggest that our ICT clients certified to ISO 9001 and TL 9000, wait until after September of 2016 before making any big decisions.  We can then suggest how to best assist with upgrades regarding both standards (in tandem).

    With regard to QuEST Forum, there is a new Executive Board for 2016 and with that change of guard will come a potential shift to new initiatives with the organization, likely with increased sustainability initiatives, benchmarking and performance data measurements.

     

    Specific standards aside, it is important that ALL organizations consider these factors in 2016:

     

    -supply chain risk due to the global supply chain

    -business globalization in general

    -network data security and transctional data security

    -risk based thinking (reflected in ISO 9001:2015)

    -sustainability initiatives and in some cases, environmental regulation

    -data management (example: tele-health and e-health companies)

    -safety in ICT (example: cell tower safety in the wireless sector)

    -electronics waste (example: auditable recycling standards like R2, which apply to applicable ICT recyclers)

    -customer churn (all telecom sectors, wireless, OTT, etc.)

    -evolving technologies and speed to market, executed with quality performance

     

    We predict that our ICT clients will have an easier time upgrading to ISO 9001:2015 than expected or feared.  However, we also predict that due to economic drivers, global environmental concerns and US regulation; companies will need to strongly consider and develop sustainability goals and address environmental challenges.

    Right now that can be done on a voluntary basis by implementing standards like ISO 14001 and when applicable R2 (electronics recyclers).

    Additionally, rampant data and identity theft, as well as surveillance concerns, will increase the potential for direct burdens on companies, not just the big players and MSPs (example: new card readers, PCI compliance).

    Also consider the rapid evolution of M2M and IoT products and services.  When and how does quality shift to outright legal responsibility?  Right now information security can be helped on a voluntary basis with an entire suite of compliance standards and techniques, including ISO 27001 (when applicable).

    The unknown will be when quality management and assurance shift to forced governmental compliance and regulation.

    Are we there yet?  Probably not in 2016, but it’s likely coming.  How to get prepared?  Recognize that quality is congruent with an organization’s responsibility to serve and protect clients, as well as be good stewards of the environment.

    Implementing a baseline quality management system is a strong first step within an organization to shift a corporate culture to perform at high levels and mitigate risk every day, in every way.  This is done though the leadership of an organization.  ISO 9001:2015 addresses these factors head on through a focus on risk based thinking and leadership (stakeholders)Concepts to ponder before the new calendar year!

    BIZPHYX will be there to assist you every step of the way in 2016.  For more information on implementing ISO 9001:2015 or TL 9000 in 2016, contact info@bizphyx.com

    Happy New Year!

     
  • support 7:03 pm on September 30, 2015 Permalink | Reply
    Tags: , , , TL 9000 Expert   

    BIZPHYX Senior Vice President, Robert (Bob) Clancy Named A QuEST Forum Fellow 

    We are very pleased to announce that BIZPHYX Co-Founder and Senior Vice President, Robert (Bob) Clancy was named a QuEST Forum Fellow at the recent 2015 Americas Best Practices Conference.

    QuEST Forum Fellows are recognized for more than 10 years of outstanding contribution and dedication to QuEST Forum, in the pursuit of ICT quality and performance excellence.

     

    Bob Clancy Is A QuEST Forum Fellow

    Featured in this photo from left to right: QuEST Forum CEO, Fraser Pajak (left), Robert Clancy of BIZPHYX (center) and QuEST Forum Chair, Steve Pickett

     

    This honor is an exclamation mark on the nearly 20-year career commitment Bob has made to QuEST Forum and ICT quality initiatives.  Since 1998, Bob has led efforts to develop and refine the TL 9000 standard.  Bob is a TL 9000 expert, TL 9000 Master Trainer and a Supervisory Master Trainer (SMT).

    Active in QuEST Forum from its early stages, he is currently Co-Secretary of the Global Business Excellence Group (GBE) and is a former QuEST Forum COO Award winner.  Bob trains executives around the globe on how to implement, maintain and audit the TL 9000 quality standard.

    This award is so greatly deserved.  Congratulations Bob!

    For more information contact info@bizphyx.com.  For a complete list of QuEST Forum Fellows, visit the QuEST Forum website.

     

     
  • support 7:01 pm on September 30, 2015 Permalink | Reply
    Tags: , Pyramid Awards,   

    Pyramid Awards Abound As BIZPHYX Clients Shine At The 2015 QuEST Forum Americas BPC 

    BIZPHYX is pleased to announce that once again our clients dominated the Pyramid Awards at this year’s QuEST Forum Americas Best Practices Conference held in San Diego.

    The prestigious Pyramid Award is given to an organization that has achieved their TL 9000 certification.  BIZPHYX is proud to have played a role in assisting these corporations in achieving their certifications.

    This year’s clients and award winners are:

     

    (TIG) : The Technology Integration Group (San Diego, CA)

    TIGPyramid2015

    Featured in this photo from left to right: Fraser Pajak, CEO of QuEST Forum, Tim Woodcome, NQA, Paul Kloppenborg of Technology Integration Group (TIG) and Steve Pickett, QuEST Forum Chair.

     

    (SPC):  Unlock Your Design: (Shawnee, Kansas)

    SPCPyramid2015

    Featured in this photo from left to right: Fraser Pajak, CEO of QuEST Forum, Tim Woodcome, NQA, Paul Kloppenborg of Technology Integration Group (TIG) and Steve Pickett, QuEST Forum Chair.

     

    KCI Telecommunications: (Harrisburg, North Carolina)

    KCI Telecom

    Featured in this photo from left to right: Fraser Pajak, CEO of QuEST Forum, Tim Woodcome, NQA, Kevin Carpenter, Sue Breitsprecher, Jack Ritchie and Henry Graham of KCI Telecommunications and Steve Pickett, QuEST Forum Chair.

     

    Great Plains Communications (Blair, Nebraska)

    GPCPyramid2015

    Featured in this photo from left to right: Left to Right, Fraser Pajak, CEO of QuEST Forum, Tim Woodcome, NQA, Mike Huggenburger, Great Plains Communications and Steve Pickett, QuEST Forum Chair.

     

    To learn more about QuEST Forum conferences and the Pyramid Awards, visit the QuEST Forum website.  For more information on implementing TL 9000, contact info@bizphyx.com.

     
  • support 8:40 pm on July 20, 2015 Permalink | Reply
    Tags: ADVA Optical, British Telecom, BT, , Sustainability Group   

    ADVA Optical Networking Recognized by British Telecom: Sustainability Case Study 

    Earlier this year, British Telecom (BT) recognized ADVA Optical Networking for their advancements in sustainability and for winning BT’s 2014 Better Future Supplier Forum (BFSF) Game Changing Challenge.  ADVA Optical Networking is a member colleague in QuEST Forum and a major BT network equipment supplier.  As a result, their collaboration challenge produced a great sustainability case study.  Click the image below to link to the case study at our Knowledge Center.

     

    ADVA Case Study Image

    ADVA Optical Networking Sustainability Case Study

    Among some of the benchmarks detailed in the case study are:
    • A 300% return on investment
    • Reduces BT engineer travel time by 13,000 hours per year
    • Reduces BT engineer travel distance by more than 300,000 miles
    • Helps cut 750 metric tons of carbon a year from the supply chain

    ADVA Optical Networking is also one of the pilot members of the QuEST Sustainability Initiative and an early adopter of the epi model now being used by the Sustainability Group.  They presented this case study at the 2015 EMEA Conference in Munich, Germany.

    For more information on ADVA Optical Networking, BT and the QuEST Forum Sustainability Initiative, visit the QuEST Forum website.

     
  • support 8:26 pm on July 20, 2015 Permalink | Reply
    Tags: Great Plains Communications, Nebraska Telecom, Tier III L 9000 Certification   

    BIZPHYX Leads Great Plains Communications To Become The First Tier III Service Provider In The US To Achieve ISO 9001 and TL 9000 Certifications 

    BIZPHYX is pleased to announce that their client Great Plains Communications has become the first Tier III Service Provider in the nation to achieve ISO 9001:2008 certification and TL 9000 -V R5.5/5.0 certification, under the product category 7.3.2 for Network Operations Centers.

    BIZPHYX led the implementation project for the Great Plains Communications Network Operations Center (NOC), which provides 24/7/365 monitoring, technical support and notification in support of the company’s 5,000 mile fiber network.   Great Plains Communications is Nebraska’s largest privately owned telecommunications service provider and is now the nation’s first Tier III Service Provider to certify to TL 9000, the ICT quality management standard.

    To learn more, you can access the full press release on the BIZPHYX website by clicking the image below.

     

    BIZPHYX PR Web Press Release For GPC Certification

     

    You can link  directly to the release on PR Web here > and access an additional press release from the Great Plains Communications website.

    For more information on obtaining TL 9000 certification, contact info@bizphyx.com

     
  • support 11:55 pm on July 19, 2015 Permalink | Reply  

    THE STANDARD 2015: Q2 Edition 

    Even if you’re not a subscriber, you can now access the Q2 edition of our quality publication THE STANDARD here on our blog by clicking the image below.  You can access archives of all previous editions on the BIZPHYX website.

     

    BIZPHYX: THE STANDARD IMAGE

     

    In this June edition, you will find a link to a great ISO 9001 podcast interview with Konsultek, update news on a variety of ISO standards, several additions to our Knowledge Center, such as the 2015 ASQ Future Quality Report and much more!

    This year, we’ve re-branded THE STANDARD, “The Year of Quality” in anticipation of the impending changes to many of the ISO standards with the September release of ISO 9001:2015.

    For your own copy of THE STANDARD, contact info@bizphyx.com for a complimentary copy.  We publish this newsletter 3 times per year.

     

     
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