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  • support 1:31 am on February 28, 2015 Permalink | Reply
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    ICT Quality Update: QuEST Forum Insights 2015, New Initiatives 

    We recently attended the 2015 QuEST Forum Leadership Summit and Work Group meetings in late January.  In addition to all of the awards and networking, critical new initiatives are always announced, the previous year is reviewed and new and incoming Board members are trained.

    We’re very involved in several of the organization’s initiatives such as Small Business, Board member training, Jump Start and GBE (Global Business Excellence).  BIZPHYX Senior Consultant and QuEST Forum Fellow, Irv Briks recently delivered an excellent educational webinar entitled “The Cost of Poor Quality and Its Impact On Profitability”.  This training was offered as part of the QuEST Forum Small Business Lecture Series and Small Business Initiative and the video is now featured on our blog and social sites.  Click here to see photos from this year’s Leadership Summit on our Flickr and Facebook pages.  We were very honored to once again receive the 340 Club Award.

    There’s a great deal to report, including the various initiatives planned for 2015.  If you are QuEST Forum member organization, we encourage you to read the entire 2015 Insights and Intents document.  It is posted on our Knowledge Center.  It’s a detailed road map for 2015 QuEST Forum organizational goals and initiatives.  From our perspective, here are some important summary points:

     

    QuEST Forum Memberships:  Small Business Leads!

    While there are still challenges in attracting large, global service providers as active members, membership overall is up and that is due in great part to the Small Business Group and Small Business memberships.  We may be a bit partial to the tireless efforts of our CEO, Sue Clancy as Chair of this group!  Also, many BIZPHYX clients and Small Business members swept the Pyramid Awards at the America’s Best Practices Conference in September 2014 (a link to our press release)  Congratulations to everyone who participates in these efforts and congratulations to our Small Business member companies who sponsor events and work tirelessly for ICT quality through TL 9000 certification.   While no mention is made of Small Business initiatives in the Intents and Insights document, you will find a link to Small Business on the updated QuEST Forum website.

     

    TL 9000: THE ICT Quality Standard

    There are still challenges at the MSP level for increased adoption of the standard, but the reality is—TL 9000 matters and certification speaks to the heart of ICT quality management.  Certifications via JDSU outlets here and abroad drove the totals and globally there were more certifications abroad than in the USA.  However, we’re very busy and as one of the nation’s leading TL 9000 consulting firms, we continue to see small to mid-size organizations embrace the value of the standard.  Certainly, the ISO 9001:2015 revision will have an impact on the new version of TL 9000 (R6.0) and the IGQ Work Group is on top of this effort after mapping the DIS and FDIS in 2014.

     

    Sustainability, Sustainability, Sustainability:

    As you many be aware, the QuEST Forum Sustainability Initiative was launched in 2014 following the elevation of Sustainability to the Executive Board Level in 2013.  Under the guidance of QuEST Forum Chair Steve Pickett and QuEST Forum CEO, Fraser Pajak, a pilot group of nine companies began submitting data into the QuEST Forum system in May of 2014.

    Whether organizations embrace sustainability full force by implementing ISO 14001 or incorporate sustainability aspects into their existing TL 9000 and ISO 9001 quality systems, QuEST Forum has done a great job through the IGQ Work Group in elevating sustainability to a strategic level, developing a model with 10 sustainability measurements.

    Don’t expect this focus to fade in organizations, it’s here to stay.  Sustainability, Corporate Social Responsibility (CSR) and Environmental Management (impacts, outcomes and improvements) are front and center for the C-suite.  They are not “buzz” words anymore, for those who may have considered them as such.

     

    Awareness and Value Of ICT Supply Chain Quality

    In 2014, you couldn’t help but notice the increase in presentations and participation on panels at important allied organization events like TIA, the NTCA (now the Rural Broadband Association), OSP and NATE.  Even our own CEO Sue Clancy and QuEST Forum CEO Fraser Pajak spoke to TIG (The Technology Industry Group) in Chicago in 2014.  Awareness of ICT quality through QuEST Forum is increasing with these efforts, new global partnerships and through social media channels.  The two new initiatives of Sustainability and Tower Quality and Reliability (2014) have also shined a spotlight on the relevance of QuEST Forum with regard to ICT supply chain quality.

     

    The Focus For 2015: Important Initiatives

    If you review the new QuEST Forum website, you’ll see all of the 2015 initiatives clearly presented:

     

    • Cell Tower Quality and Reliability
    • Cost of Poor Quality
    • Marketing Outreach
    • Network Function Virtualization
    • Network and Service Reliability Measurements
    • Product Development
    • QuEST Forum Academy
    • Small Business
    • Sustainability
    • Wireless Handsets

    Two new initiatives that we feel need to be highlighted are the Cost of Poor Quality (CoPQ) and Network Function Virtualization (NFV).

     

    NEW: Cost of Poor Quality (CoPQ):

    The goal of this new initiative is to create a clear, aligned definition and normalized reporting for an agreed set of CoPQ elements.  Members are being solicited for participation in a benchmarking exercise of agreed upon KPI’s affecting CoPQ.  Deepti Arora of Nokia is leading this effort.

    BIZPHYX Senior Consultant and QuEST Forum Fellow, Irv Briks recently delivered a CoPQ webinar as part of the QuEST Forum Small Business Lecture Series and Small Business Initiative.

     

    NEW: Network Function Virtualization (NFV):

    Critical to the rapid increase in technology on networks, this initiative will clarify and prioritize the industry’s current NFV quality and performance reliability issues and will be led by a team of companies whose products and services are used in the development, deployment and use of NFV.

    Both are critical to the ICT industry and we’ll keep our readers up to date on relevant outcomes with these initiatives.

    The long and short—between this activity, the work of the regional hubs (Americas, APAC and EMEA) and the impending ISO 9001:2015 revision coming at the end of the year, there will be no rest for any of us.

    2015 is really going to be “The Year Of Quality”.  Stay tuned and get involved!

     

    For more information on ICT quality, TL 9000 certification, QuEST Forum and the value of QuEST Forum membership, please contact info@bizphyx.com

     

     

     

     

     

     

     

     

     

     

     
  • support 1:10 am on February 28, 2015 Permalink | Reply
    Tags: , , ISO 37101, , sustainable communities   

    New ISO Standard Focused On Sustainable Communities Reaches Final Stage 

    The future of sustainable communities just got closer as ISO/DIS 37101 moves to the final stage of development.  As mentioned in a previous post, ISO’s new standard, ISO 37101 is centered on the sustainable development of “communities”.  Click here for the news release from ISO.

     

    Following is a video from May 2014 as the process was still headed towards DIS:

     

    The standard is now fully formed and has reached the final stage known as FDIS (Final Draft International Standard).  The goals of ISO 37101 is to be a valuable contribution towards sustainability as “whole”.  The desire if for no sustainability “silos”.

     

    Here’s a snap shot of the standard’s intended objectives:

     

    -Developing holistic and integrated approaches instead of working in silos (which can hinder sustainability)

    -Fostering social and environmental changes

    -Improving health and wellbeing

    -Encouraging responsible resource use and

    -Achieving better governance

     

    The architects of this new standard believe there is a much wider audience for ISO 37101 than community planners, city managers, municipal governments or public utilities.  We’ll see how it all plays out.

     

    For more information on sustainable business practices, CSR and ISO 14001 implementation, please contact info@bizphyx.com.

     

     
  • support 2:21 pm on February 27, 2015 Permalink | Reply
    Tags: environmental performance, , , ISO 14001 Revision   

    ISO 14001 Also Moves To FDIS Stage: Video Update and Supporting Documents from ISO 

    As a result of the November 2014 announcement that ISO 9001:2015 had moved to the FDIS, ISO recently announced that ISO 14001, (the environmental management standard) has also moved to the FDIS stage (Final Draft International Standard).

    Here is that video update from ISO.org:

     

     

    This video features Anne Marie Warris, Chair of the subcommittee reviewing ISO 14001.  She briefly explains what is new and what’s next for the standard.  You can also click here to read a summary statement in a brief Q & A format from ISO on what’s new with ISO 14001.  Like the ISO 9001:2015 revision, changes to ISO 14001 include a focus on risk-based thinking.

    The new version will include a requirement to understand the organization’s context in order to better manage risk, with more emphasis made on leaders within organizations to promote environmental management.  In addition there will be a shift towards improving environmental performance rather than improving the management system.

    ISO published the July 2014 ISO/TC 207/SC 1 scope document on the ISO 14001 changes at a conceptual level.  You can download that document by clicking the image below to obtain it off of our Knowledge Center:

     

    ISO 14001 July 2014 Scope Document

     

    Further updates will also be posted on our “Countdown To ISO 9001:2015” support page.  If you require any further information on ISO 14001, please contact info@bizphyx.com.

     

     
  • support 1:34 pm on February 27, 2015 Permalink | Reply
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    2015 “The Year of Quality”, ISO 9001 Update and New ISO Standards/Guidelines 

    In Chinese Astrology, they say that 2015 is the “Year of The Goat”.  For those of us in the realm of quality management, we’re affectionately labeling 2015 as “The Year of Quality”.  This is primarily due to the new update of ISO 9001:2015, which is projected to be published at the end of the year.

    Here’s a quick recap on where things stand, as it seems like the last 2 months have been a blur.  We went from the QuEST Forum Leadership Council and Work Group meetings straight to a flurry of year-end implementations and training projects, just as ISO announced critical new timeline updates for the new ISO 9001:2015 standard.

    The New Year kicked off with the QuEST Forum Leadership Summit where new ICT quality initiatives we announced.  Then the ISO/TC 176/Sc 2/WG 24/TG 5 committee, responsible for the ISO 9001:2015 revision, began working through some important member responses to the FDIS.  Like we stated, 2015 is going to be a very busy year in the world of quality management.

     

    ISO 9001: 2015–UPDATE:

    We can report this,—it’s progressing.   In November 2014, ISO 9001 moved to the final stage of the update process, FDIS (Final Draft International Standard).  Nigel Croft, Chair of the ISO subcommittee revising ISO 9001 (ISO/TC 176/ Sc2) released a video and provided an update on the status of the FDIS stage.  He maintains that new ISO is on track for scheduled publication.   The updated version is resting on a new core concept of “risk basked thinking”, which is aimed at preventing undesirable outcomes.  Here is that video update:

     

     

    The ISO 9001:2015 revision will impact other standards and there is much complexity to the update as defined in previous articles on our blog.  For example, standards like ISO 14001 (environmental management) and ISO 27001 (information security management) will share the new alignment.  Ultimately, TL 9000, the ICT quality management standard will be updated (TL 9000 6.0) to incorporate the new changes in ISO 9001.

    Recently the ISO/TC 176/Sc 2/WG 24/TG 5 committee published their Validation Report, incorporating and scoring comments from member organizations that have the duty to provide input (both positive and negative) about the proposed revision.  In the USA, ANSI provided critical input, for the UK, BSI submitted detailed comments and other global member organizations such as SCC (Canada), AFNOR (France), DGN (Mexico) and BIS (India) all contributed to the Validation Report data.  At this point, the comments are now being reviewed by ISO and its up to the committee to acknowledge and address the input.  Right now things are fluid, as the ability to “audit” risk based focus and activity is being weighed.

     

    NEW ISO Standards and Guidelines

    The update to ISO 9001:2015 certainly hasn’t curtailed the release of new guidelines and standards.  In fact, in just the past few months, ISO has released and updated several standards and guidelines.  Here are just a few pertaining to the sectors and clients we serve:

     

    ISO 37500:2014  Outsourcing

    This standard aims to provide general guidance for outsourcing for any organization in any sector.  It provides a general vocabulary for outsourcing practitioners across all industry sectors.  It includes typical outsourcing concepts to improve the understanding of all stakeholders, by providing a set of practices that can be used to manage the outsourcing life cycle.

     

    ISO/IEC 27018:2014  Data Protection, Cloud Privacy

    This International Standard establishes commonly accepted control objectives, controls and guidelines for implementing measures to protect Personally Identifiable Information (PII) in accordance with the privacy principles in ISO/IEC 29100 for the public cloud computing environment.

    (Microsoft just certified to this standard)

     

    ISO/IEC 27040:2015  Guide On Data Security, Storage

    This provides detailed technical guidance on how organizations can define an appropriate level of risk mitigation by employing a well-proven and consistent approach to the planning, design, documentation and implementation of data storage security.

     

    ISO/DIS 37101  Sustainable Communities, Management Systems and Guidance For Resilience and Smartness

    In our rapidly changing world, ensuring cities and communities are fit for the future is a key priority for many city leaders. Providing sustainable energy supplies, coping with environmental and climate changes, building and maintaining durable infrastructures and meeting the needs and expectations of citizens is the focus of this new standard.

     

    As you can see, nothing is slowing down in the world of quality management as it pertains to ICT, the cloud, data security and sustainability.  So stay tuned, there’s much more to come in 2015 and we are creating a resource for our clients to check in on the latest updates on the ISO 9001:2015 revision.

    For more information on ISO 9001 or implementing any of the standards above, please contact info@bizphyx.com.

     
  • support 3:44 pm on December 9, 2014 Permalink | Reply
    Tags: ISO 9001: 2015   

    Are You Ready For ISO 9001: 2015? 

    We’re fresh off of the November QuEST Forum Leadership Council and Work Groups and many tough questions were asked about the future of  TL 9000 and the ICT quality management standard.

     

    One important question being addressed is—how will the impending changes with ISO 9001: 2015 impact the TL 9000 quality system?  Quite frankly many of our clients have questions about how the changes to ISO 9001 will impact not only TL 9000, but other related quality standards like ISO 14001 and ISO 27001.

     

    Well mark your calendars!  Our 2015 Webinar Training Course List is LIVE!

    BIZPHYXTraining

     

    BIZPHYX is offering 4 complimentary about ISO 9001: 2015 and ISO 27001 in 2015, which should help our clients mentally and strategically prepare for these changes.

    For more information about upgrading your current ISO based quality system, contact info@bizphyx.com.

     
  • support 1:00 pm on July 16, 2014 Permalink | Reply
    Tags: ISO 9001 DIS Stage, , , , Quality Management Systems   

    Public Comments On ISO 9001: 2015, Here’s Your Chance 

    As we recently covered on our social media sites, there’s a new milestone in the ISO 9001:2015 process and you can be a part of history in the making!  ISO 9001: 2015 is now available for PUBLIC comments.

    The standard is currently at the Draft International Standard stage (DIS stage) and by making the standard available for public comment, anyone in the world including those in private industry, academia, consumers and government regulators, have a chance to provide their input on the world’s most implemented quality management standard (QMS).

    It can be difficult to keep up with all of the different stages and acronyms, so ISO.org produced a brief video with ISO Secretary General Rob Steele, to help clarify what the public comment stage really means.

    Watch this video to find out more about the ISO 9001 DIS ballot and contact the ISO member in your country to have your say:

     

     

    For more information on the ISO 9001:2015 revision process and what it may mean to your current QMS, please contact info@bizphyx.com

     
  • support 3:37 pm on June 2, 2014 Permalink | Reply
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    The ISO 9001:2015 Revision: How Proposed Changes Will Impact TL 9000, ISO 14001 and Other Related Standards 

    As many of our clients are aware, ISO 9001: 2008 is under revision.  ISO 9001 is one of the most widely used ISO quality standards.  The proposed revisions have worked their way through the Working Draft (WD) and Committee Draft (CD) stages and are now available as a Draft International Standard (DIS), a key milestone in the revision process.

    Since changes to ISO 9001: 2008 will impact other quality standards like TL 9000 and ISO 14001 (as examples), we like to keep to readers aware of the potential changes and impacts to their existing quality systems.  As active members in QuEST Forum the governing body over TL 9000, we can report that organizationally we’re waiting to see what changes occur with ISO 9001 before significant revisions are made to the current TL 9000 quality standard.  Since TL 9000 is the ISO based quality standard of the ICT and telecommunications industry, changes to ISO 9001 may have an impact on the standard as well.

    We felt the timing was right to provide our readers with relevant information, as well as source material on the revision process and the proposed changes, especially coming off of the recent ASQ Conference on World Quality.  Everyone is waiting to see how much of the DIS will be upheld and what we’ll have to work with in 2015.

     

    Timeline For Change:

    Like all ISO standards, ISO 9001 is reviewed every five years and is now being revised to ensure it is relevant and up-to-date.  At the DIS stage all interested parties can submit feedback that will be considered before the final draft is published by the end of 2015.  After public comments are collected, the revised standard will work its way to FDIS status (Final Draft International Standard), which is expected to take place by July 2015, with the published standard targeted for September 2015.  Once the new standard is published in September (or by the end of December 2015), there begins a 3-year transition period for implementation to the revised standard.

    Since the publication of the Draft International Standard (DIS), which is available at many sites including ISO (click here), many certifying bodies (CBs), Registrars, consultants, auditors and quality organizations have offered their opinions on the proposed changes.  Below the video, you will find links to these source materials.  While everyone has their own take on the DIS, generally here’s what we know will change and why:

     

    Why The Standard Will Change:

    It’s important that the standard remain relevant with regard to changing times, products and services and evolving economies of scale.  As a result, ISO wants to develop a more consistent foundation for the long-term (25 years) and one that will facilitate better integration among all the various quality standards.  Certainly it is ISO’s goal to increase adoption of the standard and to do so, it is necessary to address the rise of service organizations (vs. manufacturing) and the technological changes that impact the way we work in terms of telecommuting and the “virtual office”.

     

    Quick Overview Of What Will Change:

    ISO 9001 (along with ISO 14001 and ISO 27001) is under revision to the common framework.  Annex SL is the generally used shorthand for this and there is a larger push to align all future ISO management system standards under the new Annex SL model.  Revision to the common framework is intended to enhance the alignment and compatibility of standards.  Some of the proposed changes include:

     

    –An emphasis on risk based management. Risk management is in, preventive action out

    Organizational Context.  A new clause that will require the organization to define itself, determine internal and external issues relevant to its purpose and that affect its ability to achieve the outcomes in their quality management system.   It’s a new way of viewing the QMS.

    Process Approach is now embedded in requirements

    –No Management Representative or Quality Manual is required

    –Numerous terminology changes (for example “product” is now “goods and services”)

    New clause numbers in the High Level Structure

    –More leadership requirements for management as well as an emphasis on achieving “value” for the organization and its customers

    A change in structure.  There are now 10 main clauses proposed which speak to the alignment with other standards (see below):

     

    (from DNV-GL)

     

    Here’s a brief video clip from ASQ TV (the full video link is provided below with a list of source materials)

     

    Source Materials For Your Consideration:

    We’ve provided links to some of the better summaries, videos and source materials that we’ve reviewed:

     

    An intense 1-hour overview webinar (with PDF) of the process from CD to DIS from DNV-GL

    (DNV-GL Business Assurance is a global certification body headquartered in Milan, Italy.  Our CEO participated in this live webinar overview in 2013).

    A follow-up PDF on the DIS for ISO 9001:2015 from DNV-GL.  It outlines the main changes

    (Burt Holm, Northern District Sales Manager for the USA facilitated this.  We think it’s excellent and have posted it on our Knowledge Base).

    Full video link from Mark Ames on ASQ TV

    (From the ASQ TV channel as featured during their recent Conference On World Quality).

    An overview from the NQA blog

    (NQA is a highly respected global Registrar known as National Quality Assurance)

    An overview PDF presentation from ASQ

    (ASQ is the American Society for Quality.  BIZPHYX is a member of ASQ)

    An overview from SGS on the Committee Draft (CD) stage

    (SGS is a multinational company headquartered in Geneva, Switzerland which provides inspection, verification, testing and certification services)

    We will keep our readers aware of any updates to the process as they occur here on our blog and on the BIZPHYX Knowledgebase.

     

    The most important thing you must consider is that change is coming and some believe for the better.

     

    Learn about theses changes as you see fit.  Evaluate whether or not these changes will impact your organization. Open a discussion with your quality consultant or Registrar.  There will be time once the final standard is published to revise your quality system before the transition period (3-years) is complete.  For more information on the ISO 9001: 2015 revision, contact info@bizphyx.com.

     
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