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  • support 6:49 pm on April 2, 2016 Permalink | Reply
    Tags: , Certified Environmental Specialist, CES, Clean Air Act, EPA, , , R2: Recycling   

    BIZPHYX Adds Certified Environmental Specialist (CES) To List of Environmental Consulting Credentials 

    BIZPHYX is proud to announce that Senior Vice President, Bob Clancy has achieved the status of Certified Environmental Consultant (CES).  This new certification will help us further assist ICT clients with environmental management, sustainability and quality management needs.  BIZPHYX works with clients to achieve ISO 14001, OHSAS 18001 and R2: Recycling Certification.  So, what is a Certified Environmental Specialist?

    A CES obtains an intensive overview on EPA regulations. Certification education covers the Clean Air Act (CAA), Clean Water Act (CWA), SPCC, RCBA, EPCRA, TSCA, CERCLA and environmental compliance planning and expectations.  This training and designation is important to professionals who are in workplace safety and environmental compliance fields.  CES training results in a designation for environmental compliance professionals. For environmental compliance professionals working on projects that can pose a potential danger to the public or environment, compliance knowledge and implementation is a must in the workplace and required by law.

     

     

    Bob Clancy Certified Environmental Specialist

     

    It’s also an important tool for those who implement environmental standards like ISO 14001.   After 24 hours of intensive training, students receive a certificate of completion designating them as Certified Environmental Specialist. This advanced training and certification is designed for environmental professionals who want to maximize their environmental compliance knowledge and ensure public and employee safety in the workplace.  This certification designation also enables those who successfully complete this intensive training to implement updated environmental compliance programs at their facilityBIZPHYX is proud to add this certification to our list of credentials.

    When it comes time to select a quality management consulting firm, you have many choices.  However, few quality management consulting firms are certified to the standards that they implement and do not have high-evel credentials.  Many will take your money in the form of consulting fees and leave you without achieving the goal of a QMS certification?  At BIZPHYX we have a TL 9000 Master Trainer, TL 9000 Experts and QuEST Forum Fellows on staff.  Now we can offer clients the environmental and sustainability chops of a CES.  Will it matter?  Yes.  Not only are we certified to ISO 9001 and TL 9000, we have a 100% client certification.  The numbers speak.

    If you are considering ISO 14001, OHSAS 18001 and TL 9000 certification, contact bclancy@bizphyx.com.

     
  • support 10:51 am on January 13, 2016 Permalink | Reply
    Tags: , Electronics Recycling, , R2 Spot Audits, R2: Electronics Recycling, R2: Responsible Recycling, SERI   

    E-Waste and Electronics Recycling: SERI Steps Up Its Game With R2 Spot Audits 

    BIZPHYX works with clients to implement environmental certifications like ISO 14001, OHSAS 18001 and R2, the electronics recycling standard.  We are big fans of SERI, (Sustainable Electronics Recycling International), the standard’s governing or housing body.  Their leadership has put into action several programs that elevate the value of the R2 as an “audited” standard.  Anyone can say that they are “green” or that they recycle, but what does that really mean and how can a claim be substantiated?

    When a standard is audited by a third-party, it means a great deal.  R2 is already a fully audited standard (certification and internal audits).  SERI has stepped up the game with R2 even further, by implementing “spot audits” of R2 certified facilities.  Six have been conducted since the program began this past summer.  SERI has stated that these audits are part of their continuing effort to raise the bar on quality within the electronics industry in general and with R2 certified facilities in particular.

     

    BPSERIR2Image

     

    Here are some of the tactics used in the spot audits (courtesy of SERI’s R2 Update):

     

    • Spot audits include a facility walk-through by SERI’s assessor

    • Interviews with facility employees

    • A review of records and documentation required by the R2 Standard

    • The audits can last up to a 1/2 day and are either unannounced or with very short notice

    • They are not done in conjunction with the certifying body, therefore they are more consultative in nature offering organizations suggestions for improvement

     

    The best part?  Collaboration on findings.  SERI states that trends, observations, best practices and lessons learned will be shared with certification bodies (CBOs), auditors and recyclers, during regularly scheduled conference calls and in SERI publications like their R2 Update newsletter.

    We think this a great new program and it solidifies to us, that R2 is THE electronics recycling standard to implement.  R2 and SERI are framed in such a way that they will continue to have a significant impact on the mounting global problem of e-waste by fostering and driving proper, safe and sustainable recycling standards.  Hats off to SERI!  They are serious about the business of electronics recycling standards.

    If you would like more information on R2 implementations and the requirements necessary to certify to the standard, please contact bclancy@bizphyx.com.  To learn more about the R2 standard, SERI, the R2 Leaders program and more about electronics recycling, please visit the SERI website.  For additional white papers, case studies and podcasts on environmental and other ISO bases standard, visit our knowledge base.

     

     
  • support 9:42 pm on December 31, 2015 Permalink | Reply
    Tags: , , , , , , TL 9000 R6.0   

    The “Year Of Quality” In Review: Quality Predictions For 2016 

    As we bring the “Year of Quality” to a close, we would like to reflect on the flurry of activity that has occurred in ICT quality and quality management in general.  We’ve been finalizing our own strategic planning for the new business year and we’re fresh off of the QuEST Forum Leadership Council and Work Group Meetings in November.

     

    BIZPHYX: The Year of Quality

     

    The latest revision of ISO 9001, ISO 9001:2015 is going to set the stage for quality in general.  As you probably know, the revision was published in September and organizations have 3 years to upgrade their ISO 9001:2008 QMS to the latest revision.  In addition, ISO 14001:2015 was published and many more ISO based standards ready to update in 2016, are in the queue to align with the latest revision (AS 9100, OHSAS 18001 shifting to ISO 45001, etc.).  Just refer to the Annex SL directives with the latest revision.

    With regard to TL 9000, it too is set to upgrade in September 2016 with R6.0.  While we see alignment with ISO 9001:2015, we also know that sustainability and other ICT specific quality drivers will be in the mix.  We suggest that our ICT clients certified to ISO 9001 and TL 9000, wait until after September of 2016 before making any big decisions.  We can then suggest how to best assist with upgrades regarding both standards (in tandem).

    With regard to QuEST Forum, there is a new Executive Board for 2016 and with that change of guard will come a potential shift to new initiatives with the organization, likely with increased sustainability initiatives, benchmarking and performance data measurements.

     

    Specific standards aside, it is important that ALL organizations consider these factors in 2016:

     

    -supply chain risk due to the global supply chain

    -business globalization in general

    -network data security and transctional data security

    -risk based thinking (reflected in ISO 9001:2015)

    -sustainability initiatives and in some cases, environmental regulation

    -data management (example: tele-health and e-health companies)

    -safety in ICT (example: cell tower safety in the wireless sector)

    -electronics waste (example: auditable recycling standards like R2, which apply to applicable ICT recyclers)

    -customer churn (all telecom sectors, wireless, OTT, etc.)

    -evolving technologies and speed to market, executed with quality performance

     

    We predict that our ICT clients will have an easier time upgrading to ISO 9001:2015 than expected or feared.  However, we also predict that due to economic drivers, global environmental concerns and US regulation; companies will need to strongly consider and develop sustainability goals and address environmental challenges.

    Right now that can be done on a voluntary basis by implementing standards like ISO 14001 and when applicable R2 (electronics recyclers).

    Additionally, rampant data and identity theft, as well as surveillance concerns, will increase the potential for direct burdens on companies, not just the big players and MSPs (example: new card readers, PCI compliance).

    Also consider the rapid evolution of M2M and IoT products and services.  When and how does quality shift to outright legal responsibility?  Right now information security can be helped on a voluntary basis with an entire suite of compliance standards and techniques, including ISO 27001 (when applicable).

    The unknown will be when quality management and assurance shift to forced governmental compliance and regulation.

    Are we there yet?  Probably not in 2016, but it’s likely coming.  How to get prepared?  Recognize that quality is congruent with an organization’s responsibility to serve and protect clients, as well as be good stewards of the environment.

    Implementing a baseline quality management system is a strong first step within an organization to shift a corporate culture to perform at high levels and mitigate risk every day, in every way.  This is done though the leadership of an organization.  ISO 9001:2015 addresses these factors head on through a focus on risk based thinking and leadership (stakeholders)Concepts to ponder before the new calendar year!

    BIZPHYX will be there to assist you every step of the way in 2016.  For more information on implementing ISO 9001:2015 or TL 9000 in 2016, contact info@bizphyx.com

    Happy New Year!

     
  • support 6:59 pm on September 30, 2015 Permalink | Reply
    Tags: environmental standards, ,   

    Environmental Standards Get A Makeover, The Revised ISO 14001 Is Here 

    ISO 14001:2015, which sets out the requirements for an environmental management standard, is one of the world’s most widely used standards and is the benchmark standard to help organizations navigate important issues such was energy management and climate change.

    The much anticipated and newly revised version has just been published, to ensure it remains relevant to the marketplace.  ISO 14001:2015 responds to the latest trends, such as an increasing recognition by companies of the need to factor in both external and internal elements that influence their impact, including climate volatility.

     

    According to ISO, other key improvements in the new version include:

    –A greater commitment from leadership

    –An increased alignment with strategic direction

    –Greater protection for the environment, with a focus on proactive initiatives

    –More effective communication, driven through a communications strategy

    -Life-cycle thinking, considering each stage of a product or service, from development to end-of-life

     

    Now. as ISO 14001 approaches 20 years in existence, the technical committee that developed the standard and undertook the revision, is confident that the new version promises its relevance for 20 more years.  For the complete news release from ISO, visit their website here.

    To get a brief look at the new ISO 14001:2015, watch this latest video from ISO.org:

     

     

    If you are certified to the older version of ISO 14001, you have 3 years to make the transition.  In the coming months BIZPHYX will be helping clients map out their transition plans for ISO 9001:2015 and ISO 14001:2015.  For clients, we’re offering discounted packages to help you transition your quality and environmental management systems in the most cost effective way possible.

    For more information, contact info@bizphyx.com or contact BIZPHYX SVP, Bob Clancy directly at bclancy@bizphyx.com.

     
  • support 1:30 am on May 18, 2015 Permalink | Reply
    Tags: , AT&T Women Entrepreneurs' Forum, Cathy Martine,   

    AT&T Women Entrepreneurs’ Forum: Where Are They Now? 

    This blast from the past is a group photo that was taken of the AT&T Women Entrepreneurs’ Forum.  It’s an alumni photo of sorts, as the 2-year program (which concluded several years ago), brings back fond memories of collaboration and sharing best practices on future trends in ICT and telecommunications.

    We often run into many of these great female technology executives at other conferences, like the upcoming WBENC National Conference in Austin and recently at DiversityNXT and the ISM National Conference in early May.  We may see a couple of these ladies at the upcoming QuEST Forum Leadership Council and Work Groups in Dallas today!

     

    AT&T Women Entrepreneurs’ Forum

    AT&T Women's  Forum Group Photo

     

    Featured in this photo in the back row (third from the left) is BIZPHYX President and CEO, Sue Clancy standing next to Cathy Martine (second from the left).  Cathy Martine who led this initiative, is President of AT&T Enterprise Business Solutions.  Also featured in the front row (second from the right) is our colleague in QuEST Forum, Betty Manetta who is President and CEO of Argent Associates, Inc.

    Miss you ladies and let’s keep driving innovation in the ICT industry!

     

    For more information on implementing ICT quality, sustainability, IT security and e-recycling standards such TL 9000, ISO 14001, ISO 27001 and R2/RIOS, contact info@bizphyx.com.

     
  • support 1:29 am on April 14, 2015 Permalink | Reply
    Tags: ISO 45001, Occupational Health Standard,   

    ISO 45001: Occupational Health and Safety (Draft): The Voting Has Begun 

    As you may be aware, the forthcoming standard from ISO on workplace safety has reached the committee draft stage of development.  ISO 45001 is poised to replace OHSAS 18001.

    The standard sets forth requirements for occupational health and safety management systems.  ISO 45001 is currently at the committee draft stage of development, the first consultation phase.  During this stage, the countries (ISO members) that have chosen to participate in the standard’s development, can comment on the draft.

    Many people have asked, why an “international standard”?

    According to ISO.org, here is a great visual example:

     

     

    The reality is that around 2.34 million people died as a result of work-related accidents and diseases in 2013 alone.  Approximately 2 million are the result of work-related illnesses and 321, 000 are due to accidents.

    A strong occupational health and safety management system can bring these numbers down by reducing accidents and ill health linked to the workplace.  ISO 45001 will provide requirements to put in place a system and structure that protects and reduces risk to employees.

     

    There are many benefits to an ISO standard for occupational health and safety.

     

    Two that we believe are worthy of focus are:

    1.  Small businesses often have only one person looking after both safety and environmental concerns, so the committee is making sure that easy integration with ISO 14001 is possible.  The cross-functionality with ISO 14001 is a true positive.

    2.  Many organizations are already using ISO management system standards, which will make integrating a similar standard on occupational health and safety much easier vs. maintaining a different guideline like OHSAS 18001.

     

    This is just the second step, in a multi-phase process, with much more to come.  For more information, you can access this page from ISO to download the briefing note.  Stay tuned, as we will post any additional updates as they occur.

    For more information on implementing ISO 9001: 2015, ISO 14001 or any other related ISO standards, please contact info@bizphyx.com

     

     

     
  • support 1:31 am on February 28, 2015 Permalink | Reply
    Tags: , , ,   

    ICT Quality Update: QuEST Forum Insights 2015, New Initiatives 

    We recently attended the 2015 QuEST Forum Leadership Summit and Work Group meetings in late January.  In addition to all of the awards and networking, critical new initiatives are always announced, the previous year is reviewed and new and incoming Board members are trained.

    We’re very involved in several of the organization’s initiatives such as Small Business, Board member training, Jump Start and GBE (Global Business Excellence).  BIZPHYX Senior Consultant and QuEST Forum Fellow, Irv Briks recently delivered an excellent educational webinar entitled “The Cost of Poor Quality and Its Impact On Profitability”.  This training was offered as part of the QuEST Forum Small Business Lecture Series and Small Business Initiative and the video is now featured on our blog and social sites.  Click here to see photos from this year’s Leadership Summit on our Flickr and Facebook pages.  We were very honored to once again receive the 340 Club Award.

    There’s a great deal to report, including the various initiatives planned for 2015.  If you are QuEST Forum member organization, we encourage you to read the entire 2015 Insights and Intents document.  It is posted on our Knowledge Center.  It’s a detailed road map for 2015 QuEST Forum organizational goals and initiatives.  From our perspective, here are some important summary points:

     

    QuEST Forum Memberships:  Small Business Leads!

    While there are still challenges in attracting large, global service providers as active members, membership overall is up and that is due in great part to the Small Business Group and Small Business memberships.  We may be a bit partial to the tireless efforts of our CEO, Sue Clancy as Chair of this group!  Also, many BIZPHYX clients and Small Business members swept the Pyramid Awards at the America’s Best Practices Conference in September 2014 (a link to our press release)  Congratulations to everyone who participates in these efforts and congratulations to our Small Business member companies who sponsor events and work tirelessly for ICT quality through TL 9000 certification.   While no mention is made of Small Business initiatives in the Intents and Insights document, you will find a link to Small Business on the updated QuEST Forum website.

     

    TL 9000: THE ICT Quality Standard

    There are still challenges at the MSP level for increased adoption of the standard, but the reality is—TL 9000 matters and certification speaks to the heart of ICT quality management.  Certifications via JDSU outlets here and abroad drove the totals and globally there were more certifications abroad than in the USA.  However, we’re very busy and as one of the nation’s leading TL 9000 consulting firms, we continue to see small to mid-size organizations embrace the value of the standard.  Certainly, the ISO 9001:2015 revision will have an impact on the new version of TL 9000 (R6.0) and the IGQ Work Group is on top of this effort after mapping the DIS and FDIS in 2014.

     

    Sustainability, Sustainability, Sustainability:

    As you many be aware, the QuEST Forum Sustainability Initiative was launched in 2014 following the elevation of Sustainability to the Executive Board Level in 2013.  Under the guidance of QuEST Forum Chair Steve Pickett and QuEST Forum CEO, Fraser Pajak, a pilot group of nine companies began submitting data into the QuEST Forum system in May of 2014.

    Whether organizations embrace sustainability full force by implementing ISO 14001 or incorporate sustainability aspects into their existing TL 9000 and ISO 9001 quality systems, QuEST Forum has done a great job through the IGQ Work Group in elevating sustainability to a strategic level, developing a model with 10 sustainability measurements.

    Don’t expect this focus to fade in organizations, it’s here to stay.  Sustainability, Corporate Social Responsibility (CSR) and Environmental Management (impacts, outcomes and improvements) are front and center for the C-suite.  They are not “buzz” words anymore, for those who may have considered them as such.

     

    Awareness and Value Of ICT Supply Chain Quality

    In 2014, you couldn’t help but notice the increase in presentations and participation on panels at important allied organization events like TIA, the NTCA (now the Rural Broadband Association), OSP and NATE.  Even our own CEO Sue Clancy and QuEST Forum CEO Fraser Pajak spoke to TIG (The Technology Industry Group) in Chicago in 2014.  Awareness of ICT quality through QuEST Forum is increasing with these efforts, new global partnerships and through social media channels.  The two new initiatives of Sustainability and Tower Quality and Reliability (2014) have also shined a spotlight on the relevance of QuEST Forum with regard to ICT supply chain quality.

     

    The Focus For 2015: Important Initiatives

    If you review the new QuEST Forum website, you’ll see all of the 2015 initiatives clearly presented:

     

    • Cell Tower Quality and Reliability
    • Cost of Poor Quality
    • Marketing Outreach
    • Network Function Virtualization
    • Network and Service Reliability Measurements
    • Product Development
    • QuEST Forum Academy
    • Small Business
    • Sustainability
    • Wireless Handsets

    Two new initiatives that we feel need to be highlighted are the Cost of Poor Quality (CoPQ) and Network Function Virtualization (NFV).

     

    NEW: Cost of Poor Quality (CoPQ):

    The goal of this new initiative is to create a clear, aligned definition and normalized reporting for an agreed set of CoPQ elements.  Members are being solicited for participation in a benchmarking exercise of agreed upon KPI’s affecting CoPQ.  Deepti Arora of Nokia is leading this effort.

    BIZPHYX Senior Consultant and QuEST Forum Fellow, Irv Briks recently delivered a CoPQ webinar as part of the QuEST Forum Small Business Lecture Series and Small Business Initiative.

     

    NEW: Network Function Virtualization (NFV):

    Critical to the rapid increase in technology on networks, this initiative will clarify and prioritize the industry’s current NFV quality and performance reliability issues and will be led by a team of companies whose products and services are used in the development, deployment and use of NFV.

    Both are critical to the ICT industry and we’ll keep our readers up to date on relevant outcomes with these initiatives.

    The long and short—between this activity, the work of the regional hubs (Americas, APAC and EMEA) and the impending ISO 9001:2015 revision coming at the end of the year, there will be no rest for any of us.

    2015 is really going to be “The Year Of Quality”.  Stay tuned and get involved!

     

    For more information on ICT quality, TL 9000 certification, QuEST Forum and the value of QuEST Forum membership, please contact info@bizphyx.com

     

     

     

     

     

     

     

     

     

     

     
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