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  • support 8:26 pm on July 20, 2015 Permalink | Reply
    Tags: Great Plains Communications, Nebraska Telecom, Tier III L 9000 Certification   

    BIZPHYX Leads Great Plains Communications To Become The First Tier III Service Provider In The US To Achieve ISO 9001 and TL 9000 Certifications 

    BIZPHYX is pleased to announce that their client Great Plains Communications has become the first Tier III Service Provider in the nation to achieve ISO 9001:2008 certification and TL 9000 -V R5.5/5.0 certification, under the product category 7.3.2 for Network Operations Centers.

    BIZPHYX led the implementation project for the Great Plains Communications Network Operations Center (NOC), which provides 24/7/365 monitoring, technical support and notification in support of the company’s 5,000 mile fiber network.   Great Plains Communications is Nebraska’s largest privately owned telecommunications service provider and is now the nation’s first Tier III Service Provider to certify to TL 9000, the ICT quality management standard.

    To learn more, you can access the full press release on the BIZPHYX website by clicking the image below.

     

    BIZPHYX PR Web Press Release For GPC Certification

     

    You can link  directly to the release on PR Web here > and access an additional press release from the Great Plains Communications website.

    For more information on obtaining TL 9000 certification, contact info@bizphyx.com

     
  • support 1:30 am on May 18, 2015 Permalink | Reply
    Tags: , AT&T Women Entrepreneurs' Forum, Cathy Martine,   

    AT&T Women Entrepreneurs’ Forum: Where Are They Now? 

    This blast from the past is a group photo that was taken of the AT&T Women Entrepreneurs’ Forum.  It’s an alumni photo of sorts, as the 2-year program (which concluded several years ago), brings back fond memories of collaboration and sharing best practices on future trends in ICT and telecommunications.

    We often run into many of these great female technology executives at other conferences, like the upcoming WBENC National Conference in Austin and recently at DiversityNXT and the ISM National Conference in early May.  We may see a couple of these ladies at the upcoming QuEST Forum Leadership Council and Work Groups in Dallas today!

     

    AT&T Women Entrepreneurs’ Forum

    AT&T Women's  Forum Group Photo

     

    Featured in this photo in the back row (third from the left) is BIZPHYX President and CEO, Sue Clancy standing next to Cathy Martine (second from the left).  Cathy Martine who led this initiative, is President of AT&T Enterprise Business Solutions.  Also featured in the front row (second from the right) is our colleague in QuEST Forum, Betty Manetta who is President and CEO of Argent Associates, Inc.

    Miss you ladies and let’s keep driving innovation in the ICT industry!

     

    For more information on implementing ICT quality, sustainability, IT security and e-recycling standards such TL 9000, ISO 14001, ISO 27001 and R2/RIOS, contact info@bizphyx.com.

     
  • support 2:46 am on April 17, 2015 Permalink | Reply
    Tags: DiversityNTX, ISM 2015, ,   

    2015 DiversityNTX Will Be Held At This Year’s ISM Annual Conference 

    TIG, the Technology Industry Group will hold this year’s DiversityNTX in conjunction with the 2015 ISM Annual Conference in Phoenix.  It’s a great paring of organizations for the Technology Industry Group Matchmaker event.  This is a unique opportunity for diverse technology suppliers to interact with the high profile technology corporations to discuss industry trends and sourcing needs.

     

    DiversityNTX

     

    Some of the participating tech giants include Apple, Alcatel Lucent, Dell,  Google, Intel, Oracle, SAS and many more!

    This technology matchmaker is also being hosted by the Pacific Southwest Minority Supplier Development Council (PSWMSDC) and the Women’s Business Enterprise Council West  (WBEC-West).

    BIZPHYX is proud to be a part of this years’ event as both a diverse supplier (WBE) and as the nation’s leading ICT quality management consultancy.  Our President and CEO Sue Clancy, who is also a member of ISM (Institute For Supply Management), will be an active participant in this year’s matchmaker.

    For more information or to register for DiversityNTX, click this link or contact info@bizphyx.com

     
  • support 1:29 am on April 14, 2015 Permalink | Reply
    Tags: ISO 45001, Occupational Health Standard,   

    ISO 45001: Occupational Health and Safety (Draft): The Voting Has Begun 

    As you may be aware, the forthcoming standard from ISO on workplace safety has reached the committee draft stage of development.  ISO 45001 is poised to replace OHSAS 18001.

    The standard sets forth requirements for occupational health and safety management systems.  ISO 45001 is currently at the committee draft stage of development, the first consultation phase.  During this stage, the countries (ISO members) that have chosen to participate in the standard’s development, can comment on the draft.

    Many people have asked, why an “international standard”?

    According to ISO.org, here is a great visual example:

     

     

    The reality is that around 2.34 million people died as a result of work-related accidents and diseases in 2013 alone.  Approximately 2 million are the result of work-related illnesses and 321, 000 are due to accidents.

    A strong occupational health and safety management system can bring these numbers down by reducing accidents and ill health linked to the workplace.  ISO 45001 will provide requirements to put in place a system and structure that protects and reduces risk to employees.

     

    There are many benefits to an ISO standard for occupational health and safety.

     

    Two that we believe are worthy of focus are:

    1.  Small businesses often have only one person looking after both safety and environmental concerns, so the committee is making sure that easy integration with ISO 14001 is possible.  The cross-functionality with ISO 14001 is a true positive.

    2.  Many organizations are already using ISO management system standards, which will make integrating a similar standard on occupational health and safety much easier vs. maintaining a different guideline like OHSAS 18001.

     

    This is just the second step, in a multi-phase process, with much more to come.  For more information, you can access this page from ISO to download the briefing note.  Stay tuned, as we will post any additional updates as they occur.

    For more information on implementing ISO 9001: 2015, ISO 14001 or any other related ISO standards, please contact info@bizphyx.com

     

     

     
  • support 3:41 am on March 30, 2015 Permalink | Reply
    Tags: , Denise Robitaille, , ISO 9001:2105,   

    Risk, Organizational Culture and Small Business: A Perspective On ISO 9001:2015 

    As you may be aware the seminars, workshops and webinars have begun!  Many consultants are helping clients prepare for the impending changes with the ISO 9001:2015 revision.  ASQ and the American Quality Institute hosted the ISO 9001 World Conference on March 8-10 in Houston.  We facilitated our own “Intro To ISO 9001:2015” webinar earlier in March and will repeat this complimentary webinar on November 6, 2015.

    Here is a link to an ASQ TV video featuring Denise Robitaille, who has been a member of the U.S. Technical Advisory Group to Technical Committee 176 (TAG 176) for more than 10 years and has worked on standards internationally.  Everyone is providing their input on a significant change to the standard, Risk Based Thinking:

     

    ASQ TV-Denise Robitaille

    (click image to watch this video on ASQ TV)

     

    In this video, Denise discusses how the revised version of ISO 9001 may handle risk, as well as the revision’s effect on small organizations.  For more updates as they occur, including video features from ISO, please visit our Countdown To ISO 9001:2015 web page.  For more information on ISO 9001, contact info@bizphyx.com.

     

     
  • support 2:34 am on March 1, 2015 Permalink | Reply
    Tags: DIS, FDIS, , ,   

    How ISO Develops Quality Standards: 5 Stages Of Development (Video) 

    When we first got notice of this video, we didn’t know if we should laugh– or gasp.  The development of ISO standard is certainly a complicated process and probably worthy of distillation for the masses—but sock puppets, with names?  We couldn’t help but share ISO’s recent video on how world quality standards are developed.  While it’s a tongue and cheek video with actual sock puppets, the host does a very good job of breaking it all down and clearly defines the 5 stages of quality standards development.  Learn (and laugh)…

     

     

    Seriously….here are the 5 stages of development:

     

    1. New Work Item Proposal (NWIP) Stage

    2. The Working Document (WD) Stage

    3. The Committee Draft  (CD) Stage

    4. The Draft International Standard (DIS) Stage

    5. Final Draft International Standard (FDIS) Stage

     

    For a detailed explanation of the various stages, click the image link below to go to ISO’s documentation page:

     

    5 Stages Of Quality Standards Development

     

    For more information on implementing ISO standards, contact info@bizphyx.com.  We promise that sock puppets will not respond to your request for information!

     
  • support 1:31 am on February 28, 2015 Permalink | Reply
    Tags: , , ,   

    ICT Quality Update: QuEST Forum Insights 2015, New Initiatives 

    We recently attended the 2015 QuEST Forum Leadership Summit and Work Group meetings in late January.  In addition to all of the awards and networking, critical new initiatives are always announced, the previous year is reviewed and new and incoming Board members are trained.

    We’re very involved in several of the organization’s initiatives such as Small Business, Board member training, Jump Start and GBE (Global Business Excellence).  BIZPHYX Senior Consultant and QuEST Forum Fellow, Irv Briks recently delivered an excellent educational webinar entitled “The Cost of Poor Quality and Its Impact On Profitability”.  This training was offered as part of the QuEST Forum Small Business Lecture Series and Small Business Initiative and the video is now featured on our blog and social sites.  Click here to see photos from this year’s Leadership Summit on our Flickr and Facebook pages.  We were very honored to once again receive the 340 Club Award.

    There’s a great deal to report, including the various initiatives planned for 2015.  If you are QuEST Forum member organization, we encourage you to read the entire 2015 Insights and Intents document.  It is posted on our Knowledge Center.  It’s a detailed road map for 2015 QuEST Forum organizational goals and initiatives.  From our perspective, here are some important summary points:

     

    QuEST Forum Memberships:  Small Business Leads!

    While there are still challenges in attracting large, global service providers as active members, membership overall is up and that is due in great part to the Small Business Group and Small Business memberships.  We may be a bit partial to the tireless efforts of our CEO, Sue Clancy as Chair of this group!  Also, many BIZPHYX clients and Small Business members swept the Pyramid Awards at the America’s Best Practices Conference in September 2014 (a link to our press release)  Congratulations to everyone who participates in these efforts and congratulations to our Small Business member companies who sponsor events and work tirelessly for ICT quality through TL 9000 certification.   While no mention is made of Small Business initiatives in the Intents and Insights document, you will find a link to Small Business on the updated QuEST Forum website.

     

    TL 9000: THE ICT Quality Standard

    There are still challenges at the MSP level for increased adoption of the standard, but the reality is—TL 9000 matters and certification speaks to the heart of ICT quality management.  Certifications via JDSU outlets here and abroad drove the totals and globally there were more certifications abroad than in the USA.  However, we’re very busy and as one of the nation’s leading TL 9000 consulting firms, we continue to see small to mid-size organizations embrace the value of the standard.  Certainly, the ISO 9001:2015 revision will have an impact on the new version of TL 9000 (R6.0) and the IGQ Work Group is on top of this effort after mapping the DIS and FDIS in 2014.

     

    Sustainability, Sustainability, Sustainability:

    As you many be aware, the QuEST Forum Sustainability Initiative was launched in 2014 following the elevation of Sustainability to the Executive Board Level in 2013.  Under the guidance of QuEST Forum Chair Steve Pickett and QuEST Forum CEO, Fraser Pajak, a pilot group of nine companies began submitting data into the QuEST Forum system in May of 2014.

    Whether organizations embrace sustainability full force by implementing ISO 14001 or incorporate sustainability aspects into their existing TL 9000 and ISO 9001 quality systems, QuEST Forum has done a great job through the IGQ Work Group in elevating sustainability to a strategic level, developing a model with 10 sustainability measurements.

    Don’t expect this focus to fade in organizations, it’s here to stay.  Sustainability, Corporate Social Responsibility (CSR) and Environmental Management (impacts, outcomes and improvements) are front and center for the C-suite.  They are not “buzz” words anymore, for those who may have considered them as such.

     

    Awareness and Value Of ICT Supply Chain Quality

    In 2014, you couldn’t help but notice the increase in presentations and participation on panels at important allied organization events like TIA, the NTCA (now the Rural Broadband Association), OSP and NATE.  Even our own CEO Sue Clancy and QuEST Forum CEO Fraser Pajak spoke to TIG (The Technology Industry Group) in Chicago in 2014.  Awareness of ICT quality through QuEST Forum is increasing with these efforts, new global partnerships and through social media channels.  The two new initiatives of Sustainability and Tower Quality and Reliability (2014) have also shined a spotlight on the relevance of QuEST Forum with regard to ICT supply chain quality.

     

    The Focus For 2015: Important Initiatives

    If you review the new QuEST Forum website, you’ll see all of the 2015 initiatives clearly presented:

     

    • Cell Tower Quality and Reliability
    • Cost of Poor Quality
    • Marketing Outreach
    • Network Function Virtualization
    • Network and Service Reliability Measurements
    • Product Development
    • QuEST Forum Academy
    • Small Business
    • Sustainability
    • Wireless Handsets

    Two new initiatives that we feel need to be highlighted are the Cost of Poor Quality (CoPQ) and Network Function Virtualization (NFV).

     

    NEW: Cost of Poor Quality (CoPQ):

    The goal of this new initiative is to create a clear, aligned definition and normalized reporting for an agreed set of CoPQ elements.  Members are being solicited for participation in a benchmarking exercise of agreed upon KPI’s affecting CoPQ.  Deepti Arora of Nokia is leading this effort.

    BIZPHYX Senior Consultant and QuEST Forum Fellow, Irv Briks recently delivered a CoPQ webinar as part of the QuEST Forum Small Business Lecture Series and Small Business Initiative.

     

    NEW: Network Function Virtualization (NFV):

    Critical to the rapid increase in technology on networks, this initiative will clarify and prioritize the industry’s current NFV quality and performance reliability issues and will be led by a team of companies whose products and services are used in the development, deployment and use of NFV.

    Both are critical to the ICT industry and we’ll keep our readers up to date on relevant outcomes with these initiatives.

    The long and short—between this activity, the work of the regional hubs (Americas, APAC and EMEA) and the impending ISO 9001:2015 revision coming at the end of the year, there will be no rest for any of us.

    2015 is really going to be “The Year Of Quality”.  Stay tuned and get involved!

     

    For more information on ICT quality, TL 9000 certification, QuEST Forum and the value of QuEST Forum membership, please contact info@bizphyx.com

     

     

     

     

     

     

     

     

     

     

     
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