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  • support 1:30 am on March 26, 2016 Permalink | Reply
    Tags: BIZPHYX ISO 9001 Cerfified, , , ISO and SMEs   

    Video From ISO Highlights The Value of ISO 9001:2015 for SMEs 

    We love to post (and create) great podcasts and videos on ISO quality standards.  This video clip from ISO.org called “ISO and SMEs” makes the case for small and medium sized enterprises (SMEs) certifying to the standard.  Need confidence?

     

     

    BIZPHYX is an ISO 9001 and TL 9000 certified WBE and SME.  We can certainly attest to the value of certifying to the standard, not only with clients, but also within our own organization.  As global consultants and training providers, ISO 90001 has helped us deliver consistent, high quality products and services to clients around the world.

    The latest revision of ISO 9001, ISO 9001:2015, presents a unique opportunity for SMEs, particularly those in the service industry, to embrace a level playing field.  The time is now.  The standard is ISO 9001.  Motivated?

    For more information on implementing ISO 9001:2015 or other ISO based standards like ISO 14001, ISO 27001 and TL 9000, contact info@bizphyx.com.

    We also assist clients with QMS maintenance services, internal auditing and quality management training on these and other ISO based standards.  Contact us for a complimentary quality review.

     

     
  • support 3:26 am on February 26, 2016 Permalink | Reply
    Tags: Legends Lifetime Achievement Award, , QuEST Forum Board of Directors, ,   

    BIZPHYX CEO Sue Clancy Receives The Prestigious “Legends Lifetime Achievement Award” 

    Congratulations to BIZPHYX President and CEO, Sue Clancy who was presented with The Legends Lifetime Achievement Award at the annual QuEST Forum Leadership Summit in February.  Sue received this honor for her career contributions to ICT quality.

     

    Sue Clancy Received Legends Lifetime Achievement Award

     

    The award presented by QuEST Forum, is the organization’s highest quality award.  Presented very rarely by the Board of Directors, the award is only given to individuals who demonstrate over 20 years of providing service quality in ICT and who have made significant contributions to the success of QuEST Forum, the governing body over the TL 9000 Quality Standard.  Sue Clancy is an Executive Contributor on the QuEST Forum Board of Directors.

    Sue Clancy is in great company, as colleague JoAnn Brumit, CEO of Karlee, was also presented with the award.  Both Karlee and BIZPHYX are members of WBENC and both organizations are certified WBE’s.  Sue and JoAnn are examples of female CEOs in the ICT, setting the standard for others to emulate.  Congratulations to both.  It is an honor well deserved and certainly earned!

     

    About QuEST Forum:
    QuEST Forum is a global organization dedicated to quality and sustainability in the ICT community.  QuEST Forum unifies the ICT community through the implementation of TL 9000 (the ICT quality management system built on ISO 9001), performance benchmarking and a broad array of common metrics that support rapid industry adoption of new technologies and consistent quality of communication networks around the world.

    For more information about the TL 9000 Quality Standard, contact info@bizphyx.com.   You can reach Sue directly at sclancy@bizphyx.com.  For more quality news and press release archives visit our newsroom.  For additional subject matters articles, podcasts and white papers, visit our quality knowledge base.

     

     
  • support 9:42 pm on December 31, 2015 Permalink | Reply
    Tags: , , , , , , TL 9000 R6.0   

    The “Year Of Quality” In Review: Quality Predictions For 2016 

    As we bring the “Year of Quality” to a close, we would like to reflect on the flurry of activity that has occurred in ICT quality and quality management in general.  We’ve been finalizing our own strategic planning for the new business year and we’re fresh off of the QuEST Forum Leadership Council and Work Group Meetings in November.

     

    BIZPHYX: The Year of Quality

     

    The latest revision of ISO 9001, ISO 9001:2015 is going to set the stage for quality in general.  As you probably know, the revision was published in September and organizations have 3 years to upgrade their ISO 9001:2008 QMS to the latest revision.  In addition, ISO 14001:2015 was published and many more ISO based standards ready to update in 2016, are in the queue to align with the latest revision (AS 9100, OHSAS 18001 shifting to ISO 45001, etc.).  Just refer to the Annex SL directives with the latest revision.

    With regard to TL 9000, it too is set to upgrade in September 2016 with R6.0.  While we see alignment with ISO 9001:2015, we also know that sustainability and other ICT specific quality drivers will be in the mix.  We suggest that our ICT clients certified to ISO 9001 and TL 9000, wait until after September of 2016 before making any big decisions.  We can then suggest how to best assist with upgrades regarding both standards (in tandem).

    With regard to QuEST Forum, there is a new Executive Board for 2016 and with that change of guard will come a potential shift to new initiatives with the organization, likely with increased sustainability initiatives, benchmarking and performance data measurements.

     

    Specific standards aside, it is important that ALL organizations consider these factors in 2016:

     

    -supply chain risk due to the global supply chain

    -business globalization in general

    -network data security and transctional data security

    -risk based thinking (reflected in ISO 9001:2015)

    -sustainability initiatives and in some cases, environmental regulation

    -data management (example: tele-health and e-health companies)

    -safety in ICT (example: cell tower safety in the wireless sector)

    -electronics waste (example: auditable recycling standards like R2, which apply to applicable ICT recyclers)

    -customer churn (all telecom sectors, wireless, OTT, etc.)

    -evolving technologies and speed to market, executed with quality performance

     

    We predict that our ICT clients will have an easier time upgrading to ISO 9001:2015 than expected or feared.  However, we also predict that due to economic drivers, global environmental concerns and US regulation; companies will need to strongly consider and develop sustainability goals and address environmental challenges.

    Right now that can be done on a voluntary basis by implementing standards like ISO 14001 and when applicable R2 (electronics recyclers).

    Additionally, rampant data and identity theft, as well as surveillance concerns, will increase the potential for direct burdens on companies, not just the big players and MSPs (example: new card readers, PCI compliance).

    Also consider the rapid evolution of M2M and IoT products and services.  When and how does quality shift to outright legal responsibility?  Right now information security can be helped on a voluntary basis with an entire suite of compliance standards and techniques, including ISO 27001 (when applicable).

    The unknown will be when quality management and assurance shift to forced governmental compliance and regulation.

    Are we there yet?  Probably not in 2016, but it’s likely coming.  How to get prepared?  Recognize that quality is congruent with an organization’s responsibility to serve and protect clients, as well as be good stewards of the environment.

    Implementing a baseline quality management system is a strong first step within an organization to shift a corporate culture to perform at high levels and mitigate risk every day, in every way.  This is done though the leadership of an organization.  ISO 9001:2015 addresses these factors head on through a focus on risk based thinking and leadership (stakeholders)Concepts to ponder before the new calendar year!

    BIZPHYX will be there to assist you every step of the way in 2016.  For more information on implementing ISO 9001:2015 or TL 9000 in 2016, contact info@bizphyx.com

    Happy New Year!

     
  • support 12:36 am on October 28, 2015 Permalink | Reply
    Tags: , , World Quality Month   

    November Is World Quality Month: A Time To Recommit To Continuous Improvement! 

    As you may be aware, November is World Quality Month.  In just a few days, it’s time to join the Global Quality Community in celebrating the concept of Quality.  World Quality Month provides a platform for acknowledging the efforts and accomplishments of quality and all who work to make it happen.

    This is a time to celebrate — a time to showcase the advancements and valuable quality contributions in businesses, communities and institutions.  Together, through our collective passion for improvement, we can raise the voice of quality worldwide!

    Click on the World Quality Month logo to reach ASQ’s Calendar Of Events landing page:

     

     

    38165-WQM-2015-logo-web

    (image courtesy of ASQ)

     

     

    So What Can You Do?  SHARE YOUR VISION!

    ASQ has created a Celebration Guide and a World Quality Month Toolkit that will help you spread the vision of quality to all corners of the globe.  It includes: Banner ads, an e-signature, a poster template, a Power Point presentation, and a press release template.  There’s also a great quality trivia sheet and a resource guide on the “ROI of Quality”.

    We’re going to be Tweeting and sharing content every day during the month of November and you can too.

     

    Join the movement!

     

    For more info on ASQ and World Quality Month, visit their website or contact info@bizphy.com.

     
  • support 1:03 am on October 1, 2015 Permalink | Reply
    Tags: ACP, ACR, CBO, Certification Body, NQA, NQA Associate Consultant Program, NQA Associate Consultant Register   

    BIZPHYX Is Now A Member Of The NQA Associate Consultant Register 

    NQA, one of the largest and most respected ANAB accredited ISO registrars and global certification bodies in the world, has developed a web resource to help clients source experienced quality management consultants.  The new program called the Associate Consultant Program (ACP) and its directory, the Associate Consultant Register (ACR) are now available on the NQA website.

     

    consultant_program-1

     

    BIZPHYX has become a member of the Associate Consultant Program and is now listed as a global consultancy on the NQA ACR.  We are so proud to partner with such a world class registrar and CBO.

    We encourage you to follow NQA on social media and take advantage of their timely and informative quality blog, which can provide you with additional perspectives and case studies on many of the relevant quality standards and practices.

    For more information on NQA and their Associate Consultant Program, contact info@bizphyx.com.

     
  • support 7:05 pm on September 30, 2015 Permalink | Reply
    Tags: ,   

    The Long Awaited ISO 9001:2015 Is Here And What It Means For ICT 

    The countdown is officially over.  The newly revised ISO 9001:2015 is status: PUBLISHED!  Over the past few years there have been many who thought we might not arrive at this moment, but it’s finally here.

    The revised standard went into effect on September 21, 2015, as well as the new ISO 14001:2015.  While there are many new concepts to grasp, you have 3 years to comply with the new requirements.

    Below is an informative and quick overview video from ISO.org that condenses some of the concepts that have changed and that we’ve all been blogging about such as “process approach” and “risk based thinking”:

     

     

    Please note that while you have 3 years to meet the new requirements, we do NOT recommend waiting until the last minute to update your QMS or EMS.  Certifying bodies will be overwhelmed and some are saying they will not accept ISO 9001:2008 after mid-2017.

    Education however is something you can do right away, which is why we’re offering complimentary courses on both ISO 9001 and ISO 27001 in November.  Click on the image below or our countdown page for class descriptions.

     

    2156271a-aec4-4499-9cb3-3fd9631507c1

     

    TL 9000 R6.0, Does ISO 9001:2015 Play A Role And What Does It Mean For ICT Quality?

     

    If you are certified to TL 9000, it is our recommendation to hold tight until TL 9000 R6.0 is released, which is scheduled for September of 2016.

    Once R6.0 is completed, then the transition will be easier for both standards to take place at once.  The timeline to meet the new requirements for TL 9000 will match with the ISO 9001:2015 timeline, so you will have plenty of time to complete both upgrades more efficiently.

    In the coming months BIZPHYX will be helping clients map out their transition plans for ISO 9001:2015 and ISO 14001:2015.  For clients, we’re offering discounted packages to help you transition your quality and environmental management systems in the most cost effective way possible.

     

    For more information, contact info@bizphyx.com or contact BIZPHYX SVP, Bob Clancy directly at bclancy@bizphyx.com.

     
  • support 8:26 pm on July 20, 2015 Permalink | Reply
    Tags: Great Plains Communications, Nebraska Telecom, Tier III L 9000 Certification   

    BIZPHYX Leads Great Plains Communications To Become The First Tier III Service Provider In The US To Achieve ISO 9001 and TL 9000 Certifications 

    BIZPHYX is pleased to announce that their client Great Plains Communications has become the first Tier III Service Provider in the nation to achieve ISO 9001:2008 certification and TL 9000 -V R5.5/5.0 certification, under the product category 7.3.2 for Network Operations Centers.

    BIZPHYX led the implementation project for the Great Plains Communications Network Operations Center (NOC), which provides 24/7/365 monitoring, technical support and notification in support of the company’s 5,000 mile fiber network.   Great Plains Communications is Nebraska’s largest privately owned telecommunications service provider and is now the nation’s first Tier III Service Provider to certify to TL 9000, the ICT quality management standard.

    To learn more, you can access the full press release on the BIZPHYX website by clicking the image below.

     

    BIZPHYX PR Web Press Release For GPC Certification

     

    You can link  directly to the release on PR Web here > and access an additional press release from the Great Plains Communications website.

    For more information on obtaining TL 9000 certification, contact info@bizphyx.com

     
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