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  • support 3:26 am on February 26, 2016 Permalink | Reply
    Tags: Legends Lifetime Achievement Award, , QuEST Forum Board of Directors, ,   

    BIZPHYX CEO Sue Clancy Receives The Prestigious “Legends Lifetime Achievement Award” 

    Congratulations to BIZPHYX President and CEO, Sue Clancy who was presented with The Legends Lifetime Achievement Award at the annual QuEST Forum Leadership Summit in February.  Sue received this honor for her career contributions to ICT quality.

     

    Sue Clancy Received Legends Lifetime Achievement Award

     

    The award presented by QuEST Forum, is the organization’s highest quality award.  Presented very rarely by the Board of Directors, the award is only given to individuals who demonstrate over 20 years of providing service quality in ICT and who have made significant contributions to the success of QuEST Forum, the governing body over the TL 9000 Quality Standard.  Sue Clancy is an Executive Contributor on the QuEST Forum Board of Directors.

    Sue Clancy is in great company, as colleague JoAnn Brumit, CEO of Karlee, was also presented with the award.  Both Karlee and BIZPHYX are members of WBENC and both organizations are certified WBE’s.  Sue and JoAnn are examples of female CEOs in the ICT, setting the standard for others to emulate.  Congratulations to both.  It is an honor well deserved and certainly earned!

     

    About QuEST Forum:
    QuEST Forum is a global organization dedicated to quality and sustainability in the ICT community.  QuEST Forum unifies the ICT community through the implementation of TL 9000 (the ICT quality management system built on ISO 9001), performance benchmarking and a broad array of common metrics that support rapid industry adoption of new technologies and consistent quality of communication networks around the world.

    For more information about the TL 9000 Quality Standard, contact info@bizphyx.com.   You can reach Sue directly at sclancy@bizphyx.com.  For more quality news and press release archives visit our newsroom.  For additional subject matters articles, podcasts and white papers, visit our quality knowledge base.

     

     
  • support 7:03 pm on September 30, 2015 Permalink | Reply
    Tags: , , , TL 9000 Expert   

    BIZPHYX Senior Vice President, Robert (Bob) Clancy Named A QuEST Forum Fellow 

    We are very pleased to announce that BIZPHYX Co-Founder and Senior Vice President, Robert (Bob) Clancy was named a QuEST Forum Fellow at the recent 2015 Americas Best Practices Conference.

    QuEST Forum Fellows are recognized for more than 10 years of outstanding contribution and dedication to QuEST Forum, in the pursuit of ICT quality and performance excellence.

     

    Bob Clancy Is A QuEST Forum Fellow

    Featured in this photo from left to right: QuEST Forum CEO, Fraser Pajak (left), Robert Clancy of BIZPHYX (center) and QuEST Forum Chair, Steve Pickett

     

    This honor is an exclamation mark on the nearly 20-year career commitment Bob has made to QuEST Forum and ICT quality initiatives.  Since 1998, Bob has led efforts to develop and refine the TL 9000 standard.  Bob is a TL 9000 expert, TL 9000 Master Trainer and a Supervisory Master Trainer (SMT).

    Active in QuEST Forum from its early stages, he is currently Co-Secretary of the Global Business Excellence Group (GBE) and is a former QuEST Forum COO Award winner.  Bob trains executives around the globe on how to implement, maintain and audit the TL 9000 quality standard.

    This award is so greatly deserved.  Congratulations Bob!

    For more information contact info@bizphyx.com.  For a complete list of QuEST Forum Fellows, visit the QuEST Forum website.

     

     
  • support 7:01 pm on September 30, 2015 Permalink | Reply
    Tags: , Pyramid Awards,   

    Pyramid Awards Abound As BIZPHYX Clients Shine At The 2015 QuEST Forum Americas BPC 

    BIZPHYX is pleased to announce that once again our clients dominated the Pyramid Awards at this year’s QuEST Forum Americas Best Practices Conference held in San Diego.

    The prestigious Pyramid Award is given to an organization that has achieved their TL 9000 certification.  BIZPHYX is proud to have played a role in assisting these corporations in achieving their certifications.

    This year’s clients and award winners are:

     

    (TIG) : The Technology Integration Group (San Diego, CA)

    TIGPyramid2015

    Featured in this photo from left to right: Fraser Pajak, CEO of QuEST Forum, Tim Woodcome, NQA, Paul Kloppenborg of Technology Integration Group (TIG) and Steve Pickett, QuEST Forum Chair.

     

    (SPC):  Unlock Your Design: (Shawnee, Kansas)

    SPCPyramid2015

    Featured in this photo from left to right: Fraser Pajak, CEO of QuEST Forum, Tim Woodcome, NQA, Paul Kloppenborg of Technology Integration Group (TIG) and Steve Pickett, QuEST Forum Chair.

     

    KCI Telecommunications: (Harrisburg, North Carolina)

    KCI Telecom

    Featured in this photo from left to right: Fraser Pajak, CEO of QuEST Forum, Tim Woodcome, NQA, Kevin Carpenter, Sue Breitsprecher, Jack Ritchie and Henry Graham of KCI Telecommunications and Steve Pickett, QuEST Forum Chair.

     

    Great Plains Communications (Blair, Nebraska)

    GPCPyramid2015

    Featured in this photo from left to right: Left to Right, Fraser Pajak, CEO of QuEST Forum, Tim Woodcome, NQA, Mike Huggenburger, Great Plains Communications and Steve Pickett, QuEST Forum Chair.

     

    To learn more about QuEST Forum conferences and the Pyramid Awards, visit the QuEST Forum website.  For more information on implementing TL 9000, contact info@bizphyx.com.

     
  • support 8:26 pm on July 20, 2015 Permalink | Reply
    Tags: Great Plains Communications, Nebraska Telecom, Tier III L 9000 Certification   

    BIZPHYX Leads Great Plains Communications To Become The First Tier III Service Provider In The US To Achieve ISO 9001 and TL 9000 Certifications 

    BIZPHYX is pleased to announce that their client Great Plains Communications has become the first Tier III Service Provider in the nation to achieve ISO 9001:2008 certification and TL 9000 -V R5.5/5.0 certification, under the product category 7.3.2 for Network Operations Centers.

    BIZPHYX led the implementation project for the Great Plains Communications Network Operations Center (NOC), which provides 24/7/365 monitoring, technical support and notification in support of the company’s 5,000 mile fiber network.   Great Plains Communications is Nebraska’s largest privately owned telecommunications service provider and is now the nation’s first Tier III Service Provider to certify to TL 9000, the ICT quality management standard.

    To learn more, you can access the full press release on the BIZPHYX website by clicking the image below.

     

    BIZPHYX PR Web Press Release For GPC Certification

     

    You can link  directly to the release on PR Web here > and access an additional press release from the Great Plains Communications website.

    For more information on obtaining TL 9000 certification, contact info@bizphyx.com

     
  • support 2:37 am on May 21, 2015 Permalink | Reply
    Tags: Apple, Pandora Radio, , Scott Vowels   

    Small Business Drives ICT Innovation At The 2015 QuEST Forum Americas Best Practices Conference 

    We are so pleased to announce that Scott Vowels, PhD will be the keynote speaker at the upcoming QuEST Forum Americas Best Practices Conference Small Business Workshop in San Diego on September 14-18.  Dr. Vowels manages the Supplier Diversity Program for Apple, Inc.  You can register for the event here > on the QuEST Forum website.

     

    Scott Vowels

    Scott Vowels, Head of Supplier Diversity For Apple, inc.

     

    Scott Vowels is recognized as a leading expert in the field of Supplier Diversity and is a frequent speaker and panelist on industry issues.  He is widely known within the supplier diversity network for successfully leading both the Northern California and Alabama Minority Supplier Development Councils to national prominence as President & CEO.  He holds Doctorate and Master’s degrees in Business Administration and a Master’s degree in Economics.

    Scott is also a former professional tennis player and a published author.  His latest book, Don’t Be Afraid to Call the Baby Ugly reached #1 on Amazon in both the Supplier Diversity and Minority Business categories.  You can follow Scott on Twitter > .

     

    The Small Business Luncheon will feature guest speaker, Joanna Bloor, Vice President of Advertising Operations at Pandora Radio.  With nearly two decades of experience, Joanna Bloor is a veteran of the media space.  Her experience encompasses Sales, Sales Management, Operations and Advertising Technology.  She is also the Strategic Lead & HiPower Director for LWT (Leading Women In Technology), a non-profit organization dedicated to unlocking the potential of professionals who advise technology businesses.

     

     

    Small Business Workshop Flyer

     

    In addition to the keynote and luncheon presentations, the Service Provider Panel will feature speakers from ICT industry leaders such as AT&T, Verizon, CenturyLink and Great Plains Communications.  As always, the workshop provides exceptional networking opportunities with executives from Alcatel-Lucent, Apple, AT&T, CenturyLink, Verizon and many more.

    BIZPHYX President and CEO, Sue Clancy leads the Small Business Group as Chairman.  ICT Small Business is thriving and this year’s workshop will be among the best Small Business Workshops ever presented.

     

    To attend the event, register here >

     

    For more information on QuEST Forum Small Business and the 2015 America’s Best Practices Conference, contact sclancy@bizphyx.com.

     

     

     

     
  • support 4:19 am on March 30, 2015 Permalink | Reply
    Tags: , ,   

    BIZPHYX Takes The Pledge To Drive ICT Quality In 2015 

    As members of QuEST Forum and as active participants in implementing the TL 9000 quality standard around the globe, we have recommitted our support of the organization and the TL 9000 standard. 

    Companies registered to TL 9000 benefit from a well-defined common standard addressing the unique communications quality system requirements for design, development, production, delivery and service.  Members like us benefit from best practice collaboration, quality benchmarking studies and recognition for promotion of excellence from the leading companies in ICT.

     

    To sustain the vision, signatories like us have recommitted to:

     

    • Continue developing and improving the TL 9000 quality standard

    • Provide support for QuEST Forum’s quality benchmarking and other global quality and best practice initiatives

    • Participate actively and productively as a QuEST Forum member, including regular participation in QuEST Forum meetings, conferences and work groups

    • Support of appointed QuEST Forum representatives

     

    TL 9000 Member Badge

     

     

    Who else has taken the pledge? 

     

    Well let’s say we’re in good company with ICT leaders and MSP’s like AT&T, Cisco, Fujitsu, Huawei and Verizon Wireless to name a few.  For a complete list of companies who have taken the pledge and who proudly display this seal, visit the QuEST Forum website.

     

    BIZPHYX is also certified to TL 9000 and ISO 9001.  For more information on TL 9000 implementation, internal audit or training, contact info@bizphyx.com.

     
  • support 1:47 am on February 28, 2015 Permalink | Reply
    Tags: CoPQ, , Irv Briks,   

    Introduction To The Cost of Poor Quality (CoPQ) And Its Impact On Profitability 

    BIZPHYX Senior Consultant and QuEST Forum Fellow, Irv Briks recently delivered this educational webinar as part of the QuEST Forum Small Business Lecture Series and Small Business Initiative.

    This presentation is now available as an on-demand learning feature on our website and on our social sites through You Tube.

    In this course, Irv clearly defines the Cost of Quality and the Cost of Poor Quality (CoPQ) and provides concepts and examples that can implemented in your organization to improve profitability:

     

     

     

     

    If you would like Irv to assist your organization with process improvement and any of the techniques discussed in this course, please contact him at irvbriks@bizphyx.com.  You can read his bio and connect with him directly off of our website and/or through LinkedIn.

     

     
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