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  • support 1:31 am on February 28, 2015 Permalink | Reply
    Tags: , , ,   

    ICT Quality Update: QuEST Forum Insights 2015, New Initiatives 

    We recently attended the 2015 QuEST Forum Leadership Summit and Work Group meetings in late January.  In addition to all of the awards and networking, critical new initiatives are always announced, the previous year is reviewed and new and incoming Board members are trained.

    We’re very involved in several of the organization’s initiatives such as Small Business, Board member training, Jump Start and GBE (Global Business Excellence).  BIZPHYX Senior Consultant and QuEST Forum Fellow, Irv Briks recently delivered an excellent educational webinar entitled “The Cost of Poor Quality and Its Impact On Profitability”.  This training was offered as part of the QuEST Forum Small Business Lecture Series and Small Business Initiative and the video is now featured on our blog and social sites.  Click here to see photos from this year’s Leadership Summit on our Flickr and Facebook pages.  We were very honored to once again receive the 340 Club Award.

    There’s a great deal to report, including the various initiatives planned for 2015.  If you are QuEST Forum member organization, we encourage you to read the entire 2015 Insights and Intents document.  It is posted on our Knowledge Center.  It’s a detailed road map for 2015 QuEST Forum organizational goals and initiatives.  From our perspective, here are some important summary points:

     

    QuEST Forum Memberships:  Small Business Leads!

    While there are still challenges in attracting large, global service providers as active members, membership overall is up and that is due in great part to the Small Business Group and Small Business memberships.  We may be a bit partial to the tireless efforts of our CEO, Sue Clancy as Chair of this group!  Also, many BIZPHYX clients and Small Business members swept the Pyramid Awards at the America’s Best Practices Conference in September 2014 (a link to our press release)  Congratulations to everyone who participates in these efforts and congratulations to our Small Business member companies who sponsor events and work tirelessly for ICT quality through TL 9000 certification.   While no mention is made of Small Business initiatives in the Intents and Insights document, you will find a link to Small Business on the updated QuEST Forum website.

     

    TL 9000: THE ICT Quality Standard

    There are still challenges at the MSP level for increased adoption of the standard, but the reality is—TL 9000 matters and certification speaks to the heart of ICT quality management.  Certifications via JDSU outlets here and abroad drove the totals and globally there were more certifications abroad than in the USA.  However, we’re very busy and as one of the nation’s leading TL 9000 consulting firms, we continue to see small to mid-size organizations embrace the value of the standard.  Certainly, the ISO 9001:2015 revision will have an impact on the new version of TL 9000 (R6.0) and the IGQ Work Group is on top of this effort after mapping the DIS and FDIS in 2014.

     

    Sustainability, Sustainability, Sustainability:

    As you many be aware, the QuEST Forum Sustainability Initiative was launched in 2014 following the elevation of Sustainability to the Executive Board Level in 2013.  Under the guidance of QuEST Forum Chair Steve Pickett and QuEST Forum CEO, Fraser Pajak, a pilot group of nine companies began submitting data into the QuEST Forum system in May of 2014.

    Whether organizations embrace sustainability full force by implementing ISO 14001 or incorporate sustainability aspects into their existing TL 9000 and ISO 9001 quality systems, QuEST Forum has done a great job through the IGQ Work Group in elevating sustainability to a strategic level, developing a model with 10 sustainability measurements.

    Don’t expect this focus to fade in organizations, it’s here to stay.  Sustainability, Corporate Social Responsibility (CSR) and Environmental Management (impacts, outcomes and improvements) are front and center for the C-suite.  They are not “buzz” words anymore, for those who may have considered them as such.

     

    Awareness and Value Of ICT Supply Chain Quality

    In 2014, you couldn’t help but notice the increase in presentations and participation on panels at important allied organization events like TIA, the NTCA (now the Rural Broadband Association), OSP and NATE.  Even our own CEO Sue Clancy and QuEST Forum CEO Fraser Pajak spoke to TIG (The Technology Industry Group) in Chicago in 2014.  Awareness of ICT quality through QuEST Forum is increasing with these efforts, new global partnerships and through social media channels.  The two new initiatives of Sustainability and Tower Quality and Reliability (2014) have also shined a spotlight on the relevance of QuEST Forum with regard to ICT supply chain quality.

     

    The Focus For 2015: Important Initiatives

    If you review the new QuEST Forum website, you’ll see all of the 2015 initiatives clearly presented:

     

    • Cell Tower Quality and Reliability
    • Cost of Poor Quality
    • Marketing Outreach
    • Network Function Virtualization
    • Network and Service Reliability Measurements
    • Product Development
    • QuEST Forum Academy
    • Small Business
    • Sustainability
    • Wireless Handsets

    Two new initiatives that we feel need to be highlighted are the Cost of Poor Quality (CoPQ) and Network Function Virtualization (NFV).

     

    NEW: Cost of Poor Quality (CoPQ):

    The goal of this new initiative is to create a clear, aligned definition and normalized reporting for an agreed set of CoPQ elements.  Members are being solicited for participation in a benchmarking exercise of agreed upon KPI’s affecting CoPQ.  Deepti Arora of Nokia is leading this effort.

    BIZPHYX Senior Consultant and QuEST Forum Fellow, Irv Briks recently delivered a CoPQ webinar as part of the QuEST Forum Small Business Lecture Series and Small Business Initiative.

     

    NEW: Network Function Virtualization (NFV):

    Critical to the rapid increase in technology on networks, this initiative will clarify and prioritize the industry’s current NFV quality and performance reliability issues and will be led by a team of companies whose products and services are used in the development, deployment and use of NFV.

    Both are critical to the ICT industry and we’ll keep our readers up to date on relevant outcomes with these initiatives.

    The long and short—between this activity, the work of the regional hubs (Americas, APAC and EMEA) and the impending ISO 9001:2015 revision coming at the end of the year, there will be no rest for any of us.

    2015 is really going to be “The Year Of Quality”.  Stay tuned and get involved!

     

    For more information on ICT quality, TL 9000 certification, QuEST Forum and the value of QuEST Forum membership, please contact info@bizphyx.com

     

     

     

     

     

     

     

     

     

     

     
  • support 1:10 am on February 28, 2015 Permalink | Reply
    Tags: , , ISO 37101, , sustainable communities   

    New ISO Standard Focused On Sustainable Communities Reaches Final Stage 

    The future of sustainable communities just got closer as ISO/DIS 37101 moves to the final stage of development.  As mentioned in a previous post, ISO’s new standard, ISO 37101 is centered on the sustainable development of “communities”.  Click here for the news release from ISO.

     

    Following is a video from May 2014 as the process was still headed towards DIS:

     

    The standard is now fully formed and has reached the final stage known as FDIS (Final Draft International Standard).  The goals of ISO 37101 is to be a valuable contribution towards sustainability as “whole”.  The desire if for no sustainability “silos”.

     

    Here’s a snap shot of the standard’s intended objectives:

     

    -Developing holistic and integrated approaches instead of working in silos (which can hinder sustainability)

    -Fostering social and environmental changes

    -Improving health and wellbeing

    -Encouraging responsible resource use and

    -Achieving better governance

     

    The architects of this new standard believe there is a much wider audience for ISO 37101 than community planners, city managers, municipal governments or public utilities.  We’ll see how it all plays out.

     

    For more information on sustainable business practices, CSR and ISO 14001 implementation, please contact info@bizphyx.com.

     

     
  • support 2:21 pm on February 27, 2015 Permalink | Reply
    Tags: environmental performance, , , ISO 14001 Revision   

    ISO 14001 Also Moves To FDIS Stage: Video Update and Supporting Documents from ISO 

    As a result of the November 2014 announcement that ISO 9001:2015 had moved to the FDIS, ISO recently announced that ISO 14001, (the environmental management standard) has also moved to the FDIS stage (Final Draft International Standard).

    Here is that video update from ISO.org:

     

     

    This video features Anne Marie Warris, Chair of the subcommittee reviewing ISO 14001.  She briefly explains what is new and what’s next for the standard.  You can also click here to read a summary statement in a brief Q & A format from ISO on what’s new with ISO 14001.  Like the ISO 9001:2015 revision, changes to ISO 14001 include a focus on risk-based thinking.

    The new version will include a requirement to understand the organization’s context in order to better manage risk, with more emphasis made on leaders within organizations to promote environmental management.  In addition there will be a shift towards improving environmental performance rather than improving the management system.

    ISO published the July 2014 ISO/TC 207/SC 1 scope document on the ISO 14001 changes at a conceptual level.  You can download that document by clicking the image below to obtain it off of our Knowledge Center:

     

    ISO 14001 July 2014 Scope Document

     

    Further updates will also be posted on our “Countdown To ISO 9001:2015” support page.  If you require any further information on ISO 14001, please contact info@bizphyx.com.

     

     
  • support 1:34 pm on February 27, 2015 Permalink | Reply
    Tags: ,   

    2015 “The Year of Quality”, ISO 9001 Update and New ISO Standards/Guidelines 

    In Chinese Astrology, they say that 2015 is the “Year of The Goat”.  For those of us in the realm of quality management, we’re affectionately labeling 2015 as “The Year of Quality”.  This is primarily due to the new update of ISO 9001:2015, which is projected to be published at the end of the year.

    Here’s a quick recap on where things stand, as it seems like the last 2 months have been a blur.  We went from the QuEST Forum Leadership Council and Work Group meetings straight to a flurry of year-end implementations and training projects, just as ISO announced critical new timeline updates for the new ISO 9001:2015 standard.

    The New Year kicked off with the QuEST Forum Leadership Summit where new ICT quality initiatives we announced.  Then the ISO/TC 176/Sc 2/WG 24/TG 5 committee, responsible for the ISO 9001:2015 revision, began working through some important member responses to the FDIS.  Like we stated, 2015 is going to be a very busy year in the world of quality management.

     

    ISO 9001: 2015–UPDATE:

    We can report this,—it’s progressing.   In November 2014, ISO 9001 moved to the final stage of the update process, FDIS (Final Draft International Standard).  Nigel Croft, Chair of the ISO subcommittee revising ISO 9001 (ISO/TC 176/ Sc2) released a video and provided an update on the status of the FDIS stage.  He maintains that new ISO is on track for scheduled publication.   The updated version is resting on a new core concept of “risk basked thinking”, which is aimed at preventing undesirable outcomes.  Here is that video update:

     

     

    The ISO 9001:2015 revision will impact other standards and there is much complexity to the update as defined in previous articles on our blog.  For example, standards like ISO 14001 (environmental management) and ISO 27001 (information security management) will share the new alignment.  Ultimately, TL 9000, the ICT quality management standard will be updated (TL 9000 6.0) to incorporate the new changes in ISO 9001.

    Recently the ISO/TC 176/Sc 2/WG 24/TG 5 committee published their Validation Report, incorporating and scoring comments from member organizations that have the duty to provide input (both positive and negative) about the proposed revision.  In the USA, ANSI provided critical input, for the UK, BSI submitted detailed comments and other global member organizations such as SCC (Canada), AFNOR (France), DGN (Mexico) and BIS (India) all contributed to the Validation Report data.  At this point, the comments are now being reviewed by ISO and its up to the committee to acknowledge and address the input.  Right now things are fluid, as the ability to “audit” risk based focus and activity is being weighed.

     

    NEW ISO Standards and Guidelines

    The update to ISO 9001:2015 certainly hasn’t curtailed the release of new guidelines and standards.  In fact, in just the past few months, ISO has released and updated several standards and guidelines.  Here are just a few pertaining to the sectors and clients we serve:

     

    ISO 37500:2014  Outsourcing

    This standard aims to provide general guidance for outsourcing for any organization in any sector.  It provides a general vocabulary for outsourcing practitioners across all industry sectors.  It includes typical outsourcing concepts to improve the understanding of all stakeholders, by providing a set of practices that can be used to manage the outsourcing life cycle.

     

    ISO/IEC 27018:2014  Data Protection, Cloud Privacy

    This International Standard establishes commonly accepted control objectives, controls and guidelines for implementing measures to protect Personally Identifiable Information (PII) in accordance with the privacy principles in ISO/IEC 29100 for the public cloud computing environment.

    (Microsoft just certified to this standard)

     

    ISO/IEC 27040:2015  Guide On Data Security, Storage

    This provides detailed technical guidance on how organizations can define an appropriate level of risk mitigation by employing a well-proven and consistent approach to the planning, design, documentation and implementation of data storage security.

     

    ISO/DIS 37101  Sustainable Communities, Management Systems and Guidance For Resilience and Smartness

    In our rapidly changing world, ensuring cities and communities are fit for the future is a key priority for many city leaders. Providing sustainable energy supplies, coping with environmental and climate changes, building and maintaining durable infrastructures and meeting the needs and expectations of citizens is the focus of this new standard.

     

    As you can see, nothing is slowing down in the world of quality management as it pertains to ICT, the cloud, data security and sustainability.  So stay tuned, there’s much more to come in 2015 and we are creating a resource for our clients to check in on the latest updates on the ISO 9001:2015 revision.

    For more information on ISO 9001 or implementing any of the standards above, please contact info@bizphyx.com.

     
  • support 1:44 am on August 15, 2014 Permalink | Reply
    Tags: , epi consulting UK, ICT Sustainability, Nokia, QuEST Forum EMEA, Steve Pickett, , TL 9000 sustainability   

    QuEST Forum Takes On Sustainability At EMEA 2014 

    Mid-year we always provide an update on QuEST Forum conferences and current TL 9000 initiatives.  In late June, BIZPHYX executives attended the QuEST Forum EMEA Regional Conference in Vienna, Austria.  This is QuEST Forum’s annual conference covering activities in the Europe, the Middle East and Africa.  This year’s EMEA conference really highlighted the Executive Board’s focus on Sustainability.  Who isn’t focusing on CSR and Sustainability, right?  Well, EMEA telecoms are no different.  Steve Pickett, Chair of the QuEST Forum Executive Board and CEO of WesTower Communications, presented about the Board’s news sustainability objectives and how they will impact the TL 9000 standard going forward.  QuEST Forum recently included several sustainability requirements in TL 9000, including a requirement for organizations to define product disposal as part of its product lifecycle.

    John Spears, Director at epi Consulting in Gloucester, United Kingdom gave a very compelling presentation entitled: “Sustainability – What, Why & How, the Proposed QuEST Forum Approach to Sustainability.”  John specializes in supply chain strategy, sustainability, energy efficiency and circular economy in the EU.  He works with ICT suppliers and service providers such as Vodafone, Ericsson, Huawei, ZTE, Samsung, Saudi Telecom, Energis and Scottish Power.  He and Wes made the case for a set of global initiatives in ICT sustainability.

    So stay tuned for future updates to the standard.  This corporate reality is not going away and that’s why we are becoming more involved in helping clients certify to complimentary standards in electronics recycling, like R2More to come on that subject in a future article and upcoming podcast.

    As always, these conferences provide excellent presentations on the value of the TL 9000 standard and ICT quality practices in general.  A stand out presentation was provided Nokia Networks’ Dr. Sunita Chauhan and Soma Sarkar who presented their paper on Nokia’s software quality defect detection model.

    Together, they described Nokia Networks’ approach to eliminating defects early in the software development process.  This model has significantly improved Nokia’s ability to prevent defects, contain and detect them early, and correct them faster.  In turn, this has resulted in virtually zero known defects in their end product for customer pilot projects.  They achieved this without compromising delivery schedules.  In fact, Nokia Networks has decreased open customer defects in its software by more than 60% since 2011 and cut network outages by a third since 2012.  That’s serious business.  Nokia recorded this presentation and you can watch it here:

     

     

    So for now, outside of the updates that will likely occur to the TL 9000 standard as the result of the impending ISO 9001:2015 revision, keep two concepts in mind– Small Business/Technology Start-Ups and Sustainability.  These will be the likely drivers of future organizational goals within QuEST Forum and for the TL 9000 quality standard.  Now, we begin preparing for the Americas Best Practices Conference which, will be held in Clearwater, Florida in September!

     
  • support 2:55 am on April 28, 2014 Permalink | Reply
    Tags: Data Privacy, data security, , Heartbleed, , , , R2/RIOS,   

    Data Privacy, Heartbleed and A Growing Energy Footprint: 2014 May Be A Bit Challenging For ICT Quality 

    As our readers know, we certify clients in the telecommunications and ICT industry to quality standards such as TL 9000, ISO 90001, ISO 14001 and ISO 27001.  We also help many of these clients solve their recycling and e-waste objectives by helping them obtain R2/RIOS certifications.

    Much has happened in first quarter of 2014 that impacts the ICT industry in the areas of network quality, data security, environmental sustainability and recycling.  Each of these business practices are subject to constant transformation and in some instances, are under assault.  The reality is the environment is at stake, electronics waste is piling up, spying is the “new norm” and foreign hackers are chipping away at our US data fortresses.  What is an ICT supplier to do in 2014?  Implement quality standards to mitigate these risks.

    What makes our work in ICT so interesting is that these areas often intersect, requiring more complex and thoughtful quality frameworks to be implemented within organizations.  For example, as everything moves to the cloud, not only is data security an issue (ISO 27001), there have been serious discussions about the increasing energy footprint of the digital economy and ICT in general.  This presents a bit of a quandary for suppliers who are also committed to energy reduction and sustainability practices through their EMS (ISO 14001) while shifting more of their services to the cloud.  Can you effectively balance the goals and objectives of an ISMS and an EMS simultaneously?  We believe that you can.

    If you’re sitting on the fence with regard to implementing any of these standards or if you’re considering whether it’s time to add an additional quality framework in your organization, here are some factors to consider and a Q1 update on what’s in play for these quality standards.

     

    ISO 27001:  Could the Hearbleed bug be good for Internet security?

    Q1 2014 has been plagued with numerous data hacks involving retailers like Target, Michael’s and a host of other vendors whose POS systems were compromised with very sophisticated malware.  Verizon just published a study regarding the increase in espionage hacking from Eastern Europe.  The continued revelations of Edward Snowden are the gift that keeps on giving and have forced many in ICT to examine the true value of privacy as practice of “data security”.

    These headaches have been compounded by the recent Heartbleed Bug (a flaw in OpenSSL).  It’s a bit unnerving to learn that the trusted “padlock of https” was been left essentially unlocked for quite some time.   Many articles in the past few weeks illustrate how the NSA likely knew for at least two years about this massive flaw.  The agency’s reported decision to keep the bug secret may have renewed the heated debate over the security of the Internet in general, which certainly impacts the entire ICT industry.  This recent article by re/code demonstrates how Heartbleed’s worst-case scenario has already been proven possible.  And what about the cloud?  As providers utilize or shift to IaaS, PaaS, SasS and SECasS, what are the known and unknown risks?  Is any data communication or transaction really secure?

    Some IT experts have illustrated how the Heartbleed bug may have been a real wake-up call for information and Internet security.  The breach could be viewed as a great test of vulnerability management and incident response.  What have you done in your organization to protect your company and your customers against this type of threat?  At a bare minimum, establish rules for what is allowed and not allowed on your network.  Here is a great link to an ISO 27001 Google Group thread discussing responses to Heartbleed utilizing this ISMS.

    If you don’t think ISO 27001 matters, here’s one company’s attempt at going on the offensive with positive public relations regarding their ISMS.  Snap Survey explains how client data has been unaffected by the Heartbleed bug, due to their ISO 27001 certification.  Consider implementing ISO 27001 today.

     

    ISO 14001:  Preventing pollution, eco-efficiency and life cycle thinking in the next revision?

    We can attest to the value of ISO 14001 from the clients we’ve led to certification.  Sustainability and environmental stewardship are no longer buzzwords.  All reputable brands and corporations (not just ICT organizations) are implementing environmental benchmarks and reporting processes.

    ISO recently conducted a survey of the environmental management system standard ISO 14001.  The survey was designed in part to get a better idea of what organizations see as the main benefits of ISO 14001 and what could be improved, as the standard is currently being revised.  According to the survey results, the most important issues that required more attention were:

    • reducing and controlling pollution

    • strategies for efficient use of resources and reducing waste and pollution

    • evaluating the environmental aspects related to the life cycle of products and services

    You can obtain a copy of all survey data and reports at ISO.  The standard revision is currently at draft phase and the goal is to “future proof” ISO 14001 to address all elements of environmental management, including energy efficiency and energy reduction.  Energy reduction has been the subject many technical articles with regard to the ICT industry, with some pointing out the Internet is far from green.

    The energy requirement of a growing “digital” economy (telecom, data centers) appears to be placing an increased demand on the power grid at a time where energy reduction is the preferred trend.  Potential conflict?  Perhaps.  That’s why it is very important for ICT companies to examine energy reduction and implement an EMS like ISO 14001 to set goals and objectives for environmental management.  Want some ICT best practices guidance?  AT&T and the Environmental Defense Fund (EDF) are releasing their best practices and a toolkit that other companies can use to assess performance at their own facilities.

     

    R2/RIOS:  How are you dealing with e-waste?

    This leads to the subject of e-waste and recycling. Environmental management has many tentacles.  Specific to the ICT supply chain, many of our clients who are certified to the TL 9000 (the telecommunications quality standard) are now required to address electronic waste and recycling, either in their own organizations or as a requirement of doing business as a Tier 1 supplier.  There are multiple ways to meet this objective and we’ve been writing about this on our blog since 2011.

    The two prevailing approaches are R2/RIOS and e-Stewards.  In our industry, we are assisting more clients with R2/RIOS certifications and you will soon see this as a new practice area on our website.

    In fact, a recent article from GreenBiz addresses how e-waste is now a serious problem in the developing world and another provides a quick breakdown on the current rules of recycling electronic waste.  We see this trend continuing and we know that most of our ICT clients will be forced to address this issue internally and with corporate customers in 2014 and beyond.  Consider obtaining a R2/RIOS certification as a potential solution.

    As you can see, ICT quality has many layers outside of general quality and network quality (which is well managed through TL 9000 and ISO 9001 certification).  TL 9000 is expanding to deal with network security and next generation technologies.  However, ICT quality intersects with other important business quality challenges.

    How will you deal with data security, energy management and e-waste?  Consider the additional standards we’ve outlined!

    For more information on ISO 14001, ISO 27001 and R2/RIOS ertification please contact us at info@bizphyx.com.

     
  • support 6:49 pm on February 22, 2014 Permalink | Reply
    Tags: 340 Club, , , , , , , , , , TL 9000 Requirements R5.5   

    Update From The QuEST Forum Leadership Summit 2014: Driving Sustainability in ICT 

    The QuEST Forum Leadership Summit took place in Dallas a few weeks ago and the summit officially kicks off the new year for TL 9000 and QuEST Forum business.  A great deal was discussed and the networking at this year’s summit was very productive.

    Reports were provided by each of the working committee chairs, Executive Board initiative(s) chairs, regional chairs and QuEST Forum CEO, Fraser Pajak.  BIZPHYX Senior Vice President Bob Clancy taught new Board members during the Executive Board Training session.

    Great progress was made in 2013 and the Board is looking for even greater accomplishments in 2014, especially in different industry sectors by bringing in new members, addressing regional needs and broadening the scope of influence of both TL 9000 and QuEST Forum in the global ICT domain.

     

    New Initiatives

    Two new initiatives that were discussed at the Leadership Summit were Sustainability and Cell Tower Safety.  QuEST Forum is looking at its role in driving sustainability in the ICT supply chain.   Also discussed was how QuEST Forum can work with cell tower companies to improve performance and safety.  In light of recent cell tower accidents (employees), safety has become a critical topic on the wireless side of our industry.

    These are two pressing topics for discussion in ICT and we’re encouraged to see how QuEST Forum will address both sustainability and cell tower safety going forward in 2014 and in the years to come.

     

    Small Business Membership Continues To Grow

    Sue Clancy presented a very encouraging update on Small Business to the QuEST Forum Executive Board.  Small business is now 33% of the membership of QuEST Forum, after adding 12 new members in 2013.

    How important is Small Business to QuEST Forum?  Small Business contributed $50,000 in sponsorships in 2013 and increased attendance to our monthly lecture series by 27%.  That’s how!

    Small Business is alive and well in QuEST Forum and Sue Clancy will continue to lead this effort in 2014.  For more information on small business membership or engagement, please contact sclancy@bizphyx.com.

     

    New Sector Engagement Through a New QuEST Forum Board

    QuEST Forum also welcomed new board member John Greene in 2014.   John Green is the Chief Engineer for Great Plains Communications.  Great Plains is Quest Forum’s first Tier 3 Service Provider to serve on the Executive Board, which begins a long overdue and critical dialogue with rural Telcos many of which, are members of the NTCA: The National Rural Broadband Association.  BIZPHYX has been a member of the NTCA for many years.

    John’s enthusiasm and insight into the Tier 2 and Tier 3 service providers has already generated excitement with regard to this new sector.  He was instrumental in arranging Fraser Pajak’s speaking engagement at the NTCA’s October “Telco Vision” event, helping to formally introduce QuEST Forum and TL 9000 to a new audience.  John participated in two different panel discussions during this 3-day conference.

    As Chief Engineer with Great Plains Communications, John is highly respected by regional Telcos and is an incredible addition to the QuEST Forum Executive Board.  Great Plains Communications is a diversified telecommunications company providing local and nationwide long-distance telephone service to 77 Nebraska communities, and digital cable television service to 41 Nebraska communities.  Based in Blair, Nebraska, Great Plains is the largest Nebraska-owned telecommunications provider.

    We’re all looking forward to working with John Greene in bringing a knowledge of TL 9000 to rural telecom!  Please click on the blue links above for more information about John, Great Plains and the NTCA.

     

     New Revisions: TL 9000 Requirements Handbook R5.5

    As many of you are aware, new TL 9000 Requirements Handbook R5.5 is upon us.  As of Feb 10, 2014 it is available for use by organizations for audit purposes.  Organizations can still be audited to the 5.0 version of the Requirements Handbook until Jan 1, 2015.  On or after January 1, 2015, all audits must be conducted to the 5.5 version.  For information on the changes between the two revisions, please listen to a podcast tutorial here on our blog, on our website or in I-Tunes.

    This podcast is presented by BIZPHYX SVP, Bob Clancy. There is a new requirement called Product Security, so be sure to listen!

     

    BIZPHYX Makes The 340 Club

    BIZPHYX was also recognized for achieving participation in the QuEST Forum 340 Club.  The 340 Club is for those members of QuEST Forum that exhibit exceptional membership participation in forum activities through their employee’s investment of time and efforts in multiple work groups, sub teams and regions along with generous event sponsorships.  This is the third straight year BIZPHYX has been recognized for our contributions to QuEST Forum!

    BIZPHYX CEO, Sue Clancy was recognized for her role as an Executive Contributor to the Executive Board in 2013.  As an Executive Contributor, Sue has led the efforts of the Small Business Group and will continue in that role in 2014.   Sue was also reappointed to her role as Executive Contributor for the 2014 term.  Please visit our Flickr page for all photos and releases.

    The ICT landscape continues to evolve into the cloud, M2M and into public utility grids and so will TL 9000.  Data and network Security, as well as safety and sustainability will be front and center, so stay tuned, it’s going to be a very interesting year!

     
    • Kourtney 3:01 pm on May 16, 2017 Permalink

      Du har nok vært veldig snill i år-for du hadde fått masse fiinr.Heldngg.is..Sytd å hør hva som skjedde med gutten din.. Håpe du får en positiv tilbakemelding i morgen..Klem Mari Johanne

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