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  • support 1:30 am on March 26, 2016 Permalink | Reply
    Tags: BIZPHYX ISO 9001 Cerfified, , , ISO and SMEs   

    Video From ISO Highlights The Value of ISO 9001:2015 for SMEs 

    We love to post (and create) great podcasts and videos on ISO quality standards.  This video clip from ISO.org called “ISO and SMEs” makes the case for small and medium sized enterprises (SMEs) certifying to the standard.  Need confidence?

     

     

    BIZPHYX is an ISO 9001 and TL 9000 certified WBE and SME.  We can certainly attest to the value of certifying to the standard, not only with clients, but also within our own organization.  As global consultants and training providers, ISO 90001 has helped us deliver consistent, high quality products and services to clients around the world.

    The latest revision of ISO 9001, ISO 9001:2015, presents a unique opportunity for SMEs, particularly those in the service industry, to embrace a level playing field.  The time is now.  The standard is ISO 9001.  Motivated?

    For more information on implementing ISO 9001:2015 or other ISO based standards like ISO 14001, ISO 27001 and TL 9000, contact info@bizphyx.com.

    We also assist clients with QMS maintenance services, internal auditing and quality management training on these and other ISO based standards.  Contact us for a complimentary quality review.

     

     
  • support 10:51 am on January 13, 2016 Permalink | Reply
    Tags: , Electronics Recycling, , R2 Spot Audits, R2: Electronics Recycling, R2: Responsible Recycling, SERI   

    E-Waste and Electronics Recycling: SERI Steps Up Its Game With R2 Spot Audits 

    BIZPHYX works with clients to implement environmental certifications like ISO 14001, OHSAS 18001 and R2, the electronics recycling standard.  We are big fans of SERI, (Sustainable Electronics Recycling International), the standard’s governing or housing body.  Their leadership has put into action several programs that elevate the value of the R2 as an “audited” standard.  Anyone can say that they are “green” or that they recycle, but what does that really mean and how can a claim be substantiated?

    When a standard is audited by a third-party, it means a great deal.  R2 is already a fully audited standard (certification and internal audits).  SERI has stepped up the game with R2 even further, by implementing “spot audits” of R2 certified facilities.  Six have been conducted since the program began this past summer.  SERI has stated that these audits are part of their continuing effort to raise the bar on quality within the electronics industry in general and with R2 certified facilities in particular.

     

    BPSERIR2Image

     

    Here are some of the tactics used in the spot audits (courtesy of SERI’s R2 Update):

     

    • Spot audits include a facility walk-through by SERI’s assessor

    • Interviews with facility employees

    • A review of records and documentation required by the R2 Standard

    • The audits can last up to a 1/2 day and are either unannounced or with very short notice

    • They are not done in conjunction with the certifying body, therefore they are more consultative in nature offering organizations suggestions for improvement

     

    The best part?  Collaboration on findings.  SERI states that trends, observations, best practices and lessons learned will be shared with certification bodies (CBOs), auditors and recyclers, during regularly scheduled conference calls and in SERI publications like their R2 Update newsletter.

    We think this a great new program and it solidifies to us, that R2 is THE electronics recycling standard to implement.  R2 and SERI are framed in such a way that they will continue to have a significant impact on the mounting global problem of e-waste by fostering and driving proper, safe and sustainable recycling standards.  Hats off to SERI!  They are serious about the business of electronics recycling standards.

    If you would like more information on R2 implementations and the requirements necessary to certify to the standard, please contact bclancy@bizphyx.com.  To learn more about the R2 standard, SERI, the R2 Leaders program and more about electronics recycling, please visit the SERI website.  For additional white papers, case studies and podcasts on environmental and other ISO bases standard, visit our knowledge base.

     

     
  • support 9:42 pm on December 31, 2015 Permalink | Reply
    Tags: , , , , , , TL 9000 R6.0   

    The “Year Of Quality” In Review: Quality Predictions For 2016 

    As we bring the “Year of Quality” to a close, we would like to reflect on the flurry of activity that has occurred in ICT quality and quality management in general.  We’ve been finalizing our own strategic planning for the new business year and we’re fresh off of the QuEST Forum Leadership Council and Work Group Meetings in November.

     

    BIZPHYX: The Year of Quality

     

    The latest revision of ISO 9001, ISO 9001:2015 is going to set the stage for quality in general.  As you probably know, the revision was published in September and organizations have 3 years to upgrade their ISO 9001:2008 QMS to the latest revision.  In addition, ISO 14001:2015 was published and many more ISO based standards ready to update in 2016, are in the queue to align with the latest revision (AS 9100, OHSAS 18001 shifting to ISO 45001, etc.).  Just refer to the Annex SL directives with the latest revision.

    With regard to TL 9000, it too is set to upgrade in September 2016 with R6.0.  While we see alignment with ISO 9001:2015, we also know that sustainability and other ICT specific quality drivers will be in the mix.  We suggest that our ICT clients certified to ISO 9001 and TL 9000, wait until after September of 2016 before making any big decisions.  We can then suggest how to best assist with upgrades regarding both standards (in tandem).

    With regard to QuEST Forum, there is a new Executive Board for 2016 and with that change of guard will come a potential shift to new initiatives with the organization, likely with increased sustainability initiatives, benchmarking and performance data measurements.

     

    Specific standards aside, it is important that ALL organizations consider these factors in 2016:

     

    -supply chain risk due to the global supply chain

    -business globalization in general

    -network data security and transctional data security

    -risk based thinking (reflected in ISO 9001:2015)

    -sustainability initiatives and in some cases, environmental regulation

    -data management (example: tele-health and e-health companies)

    -safety in ICT (example: cell tower safety in the wireless sector)

    -electronics waste (example: auditable recycling standards like R2, which apply to applicable ICT recyclers)

    -customer churn (all telecom sectors, wireless, OTT, etc.)

    -evolving technologies and speed to market, executed with quality performance

     

    We predict that our ICT clients will have an easier time upgrading to ISO 9001:2015 than expected or feared.  However, we also predict that due to economic drivers, global environmental concerns and US regulation; companies will need to strongly consider and develop sustainability goals and address environmental challenges.

    Right now that can be done on a voluntary basis by implementing standards like ISO 14001 and when applicable R2 (electronics recyclers).

    Additionally, rampant data and identity theft, as well as surveillance concerns, will increase the potential for direct burdens on companies, not just the big players and MSPs (example: new card readers, PCI compliance).

    Also consider the rapid evolution of M2M and IoT products and services.  When and how does quality shift to outright legal responsibility?  Right now information security can be helped on a voluntary basis with an entire suite of compliance standards and techniques, including ISO 27001 (when applicable).

    The unknown will be when quality management and assurance shift to forced governmental compliance and regulation.

    Are we there yet?  Probably not in 2016, but it’s likely coming.  How to get prepared?  Recognize that quality is congruent with an organization’s responsibility to serve and protect clients, as well as be good stewards of the environment.

    Implementing a baseline quality management system is a strong first step within an organization to shift a corporate culture to perform at high levels and mitigate risk every day, in every way.  This is done though the leadership of an organization.  ISO 9001:2015 addresses these factors head on through a focus on risk based thinking and leadership (stakeholders)Concepts to ponder before the new calendar year!

    BIZPHYX will be there to assist you every step of the way in 2016.  For more information on implementing ISO 9001:2015 or TL 9000 in 2016, contact info@bizphyx.com

    Happy New Year!

     
  • support 6:59 pm on September 30, 2015 Permalink | Reply
    Tags: environmental standards, ,   

    Environmental Standards Get A Makeover, The Revised ISO 14001 Is Here 

    ISO 14001:2015, which sets out the requirements for an environmental management standard, is one of the world’s most widely used standards and is the benchmark standard to help organizations navigate important issues such was energy management and climate change.

    The much anticipated and newly revised version has just been published, to ensure it remains relevant to the marketplace.  ISO 14001:2015 responds to the latest trends, such as an increasing recognition by companies of the need to factor in both external and internal elements that influence their impact, including climate volatility.

     

    According to ISO, other key improvements in the new version include:

    –A greater commitment from leadership

    –An increased alignment with strategic direction

    –Greater protection for the environment, with a focus on proactive initiatives

    –More effective communication, driven through a communications strategy

    -Life-cycle thinking, considering each stage of a product or service, from development to end-of-life

     

    Now. as ISO 14001 approaches 20 years in existence, the technical committee that developed the standard and undertook the revision, is confident that the new version promises its relevance for 20 more years.  For the complete news release from ISO, visit their website here.

    To get a brief look at the new ISO 14001:2015, watch this latest video from ISO.org:

     

     

    If you are certified to the older version of ISO 14001, you have 3 years to make the transition.  In the coming months BIZPHYX will be helping clients map out their transition plans for ISO 9001:2015 and ISO 14001:2015.  For clients, we’re offering discounted packages to help you transition your quality and environmental management systems in the most cost effective way possible.

    For more information, contact info@bizphyx.com or contact BIZPHYX SVP, Bob Clancy directly at bclancy@bizphyx.com.

     
  • support 8:40 pm on July 20, 2015 Permalink | Reply
    Tags: ADVA Optical, British Telecom, BT, , Sustainability Group   

    ADVA Optical Networking Recognized by British Telecom: Sustainability Case Study 

    Earlier this year, British Telecom (BT) recognized ADVA Optical Networking for their advancements in sustainability and for winning BT’s 2014 Better Future Supplier Forum (BFSF) Game Changing Challenge.  ADVA Optical Networking is a member colleague in QuEST Forum and a major BT network equipment supplier.  As a result, their collaboration challenge produced a great sustainability case study.  Click the image below to link to the case study at our Knowledge Center.

     

    ADVA Case Study Image

    ADVA Optical Networking Sustainability Case Study

    Among some of the benchmarks detailed in the case study are:
    • A 300% return on investment
    • Reduces BT engineer travel time by 13,000 hours per year
    • Reduces BT engineer travel distance by more than 300,000 miles
    • Helps cut 750 metric tons of carbon a year from the supply chain

    ADVA Optical Networking is also one of the pilot members of the QuEST Sustainability Initiative and an early adopter of the epi model now being used by the Sustainability Group.  They presented this case study at the 2015 EMEA Conference in Munich, Germany.

    For more information on ADVA Optical Networking, BT and the QuEST Forum Sustainability Initiative, visit the QuEST Forum website.

     
  • support 2:37 am on May 21, 2015 Permalink | Reply
    Tags: Apple, Pandora Radio, , Scott Vowels   

    Small Business Drives ICT Innovation At The 2015 QuEST Forum Americas Best Practices Conference 

    We are so pleased to announce that Scott Vowels, PhD will be the keynote speaker at the upcoming QuEST Forum Americas Best Practices Conference Small Business Workshop in San Diego on September 14-18.  Dr. Vowels manages the Supplier Diversity Program for Apple, Inc.  You can register for the event here > on the QuEST Forum website.

     

    Scott Vowels

    Scott Vowels, Head of Supplier Diversity For Apple, inc.

     

    Scott Vowels is recognized as a leading expert in the field of Supplier Diversity and is a frequent speaker and panelist on industry issues.  He is widely known within the supplier diversity network for successfully leading both the Northern California and Alabama Minority Supplier Development Councils to national prominence as President & CEO.  He holds Doctorate and Master’s degrees in Business Administration and a Master’s degree in Economics.

    Scott is also a former professional tennis player and a published author.  His latest book, Don’t Be Afraid to Call the Baby Ugly reached #1 on Amazon in both the Supplier Diversity and Minority Business categories.  You can follow Scott on Twitter > .

     

    The Small Business Luncheon will feature guest speaker, Joanna Bloor, Vice President of Advertising Operations at Pandora Radio.  With nearly two decades of experience, Joanna Bloor is a veteran of the media space.  Her experience encompasses Sales, Sales Management, Operations and Advertising Technology.  She is also the Strategic Lead & HiPower Director for LWT (Leading Women In Technology), a non-profit organization dedicated to unlocking the potential of professionals who advise technology businesses.

     

     

    Small Business Workshop Flyer

     

    In addition to the keynote and luncheon presentations, the Service Provider Panel will feature speakers from ICT industry leaders such as AT&T, Verizon, CenturyLink and Great Plains Communications.  As always, the workshop provides exceptional networking opportunities with executives from Alcatel-Lucent, Apple, AT&T, CenturyLink, Verizon and many more.

    BIZPHYX President and CEO, Sue Clancy leads the Small Business Group as Chairman.  ICT Small Business is thriving and this year’s workshop will be among the best Small Business Workshops ever presented.

     

    To attend the event, register here >

     

    For more information on QuEST Forum Small Business and the 2015 America’s Best Practices Conference, contact sclancy@bizphyx.com.

     

     

     

     
  • support 6:19 pm on May 17, 2015 Permalink | Reply
    Tags: Cable industry, Comcast, Energy 2020, SCTE, Society For Cable Telecommunications Engineers   

    An Update On SCTE’s Energy 2020 Program: Improving Energy Efficiency In Cable 

    Energy efficiency, like other important C-suite topics (sustainability, CSR, supply chain risk and IT security), is an imperative for the entire ICT industry.  Many individual companies within the ICT space are looking to improve energy efficiency in their own way.  Some work to achieve this through the implementation of specific corporate goals and objectives through ISO 14001 and ISO 50001 certifications.

    Like QuEST Forum, many other ICT professional member groups are also tackling this issue at the organizational level to include standards and best practices.

    About 6 months ago SCTE (The Society of Cable Telecommunications Engineers) formally launched its Energy 2020 program at the 2014 SCTE Expo.

     

     

    SCTE Energy 2020 Program Link

     

    Energy 2020 brings together cable operator and vendor expertise to create alignment on standards and operational practices, to drive design and implementation of equipment, and to create SCTE training resources that will enable workforce teams to optimize technology for maximum efficiency.

    The program mission is to envision what energy will look like in cable in 2020 and to improve energy management.  Watch this video announcement from the 2014 SCTE Expo.  You can also watch an in depth program presentation video here on the SCTE website.

     

     

     

     

    By targeting maximum customer up-time and enabling capacity growth via successful organizational, customer and environmental energy solutions, the program goals include:

     

    Reduce Power Consumption by 20% on a Unit Basis

    – Energy Cost Reduction by 25% on a Unit Basis

    – Reduce Grid Dependency by 10%

    – Optimize Technical Facilities & Datacenter Footprints by 20%

     

    Energy 2020 Initiatives:

    Organizationally, SCTE has identified 9 primary initiatives across five categories:  Facilities, Plant, Operations, Technology, and Marketing/Regulatory.   The standards program is being led by industry giants such as Cox, Comcast, Time Warner Cable, SuddenLink, Bright House Networks and Rogers.

     

    Since its launch, Energy 2020 is gaining serious traction.  In January of 2015, Balan Nair, Executive Vice President and Chief Technology Officer of Liberty Global joined the program’s leadership as Co-Chair, alongside John Shanz, Executive Vice President and Chief Network Officer of Comcast Cable.

    Just a few weeks ago, Dave Fellows, Co-Founder and Chief Technology officer of Layer3 TV joined the leadership team of the Energy 2020 program as Chief Scientist.  His goal will be to accelerate the cable industry’s strategic approach to energy resource management.  You can read the press release here >.

    We think it’s important to recognize other member organizations who strive to improve energy efficiency and drive sustainable business practices across the ICT supply chain.  Cudos to the SCTE!

     

    The Society of Cable Telecommunications Engineers (SCTE) is a non-profit professional association that provides technical leadership for the telecommunications industry and serves its members through professional development, standards, certification and information. SCTE operates globally via its International Society of Broadband Experts (ISBE) brand.  Visit SCTE online at http://www.scte.org.

     

    For more information on the ICT and telecom quality standard TL 9000, contact info@bizphyx.com.

     

     
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