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  • support 3:55 am on August 16, 2014 Permalink | Reply
    Tags: , , QuEST Forum Academy, QuEST Forum Small Business, , , , , UTD,   

    The QuEST Forum Small Business Education Vision Presented At TIG (Technology Industry Group) 

    As mentioned in a previous article, another focus for QuEST Forum is the Small Business sector.  BIZPHYX President and CEO, Sue Clancy recently presented to the Executive Board about Small Business initiatives as Chair of the Small Business Group.

    In July, Sue Clancy and QuEST Forum CEO, Fraser Pajak had the opportunity to speak to TIG (Technology Industry Group) in Chicago.  If you aren’t familiar with TIG, they are a group of supplier diversity executives from various technology companies in the ICT industry including Alcatel-Lucent, AT&T, Apple, SAS Institute, Intel, Futjitsu, as well as others.  Some time back, the Telecommunications Industry Group and the Technology Industry Group joined efforts to form the new TIG.

    Sue presented on the QuEST Forum vision for Small Business Education.  In an effort to add more value to QuEST Forum’s Small Business Group and ICT industry technology start-ups, QuEST Forum, QuEST Forum Academy and the University of Texas at Dallas (UTD) Business School are developing educational tracks to drive improvements in the overall health of ICT small businesses.  They’re also addressing education for technology start-ups to improve product speed-to-market with fewer defects and innovation and entrepreneurship:

     

    image005

     

    The goal is to have these educational tracks ready and available by Spring, 2015.  These classes will be taught virtually through Telepresence to reduce costs for the students and the instructors.  75% of small business members in QuEST Forum (most of whom are ICT suppliers) are also diverse businesses (WBE, MBE, DVBE, HBE, SBA and SDVOB):

     

    image003

     

    It’s important that these small companies and technology start-ups are healthy and viable, especially as as more of these players enter the ICT supply chain.  These small businesses ultimately impact the quality and delivery of service for the entire industry.

    The Small Business Education vision was well received by the QuEST Forum Executive Board and TIG.  Now comes the work of pulling it all together.  Sue and her group are very excited about what the future holds.  We will post updates as this initiative moves into implementation stage.

    For more information on TL 9000 and QuEST Forum Small Business, please contact sclancy@bizphyx.com.

     
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  • support 2:06 am on July 7, 2014 Permalink | Reply
    Tags: JoAnn Brummit, KARLEE, Malcolm Baldrige Recipient, ,   

    Congratulations to KARLEE: A TL 9000 Certified, Malcolm Baldrige National Quality Award Recipient 

    This story was featured in our recent Q2 edition of THE STANDARD, but we also wanted to provide access to this story on our blog.

    Do quality systems, certifications and frameworks matter to an organization?  You bet they do.

    While they’re not a client, a fellow WBENC and QuEST Forum member company, KARLEE recently celebrated their 40-year anniversary.  Many of you know KARLEE as a shining example of a company dedicated to ICT Quality.  As Treasurer of the QuEST Forum Executive Board, KARLEE CEO JoAnn Brummit, is focused on driving supply chain excellence.

    If you’re not aware, BIZPHYX President and CEO Sue Clancy and KARLEE CEO JoAnn Brummit, lead the Small Business Group in QuEST Forum.

    As a result of this 40-year milestone, JoAnn was recently featured in a Dallas Business Journal article and FACETIME video.  You can watch JoAnn’s video by clicking the image link below:

     

    JoAnn Brummit FACETIME Video

    What makes KARLEE so special?  KARLEE is a Malcolm Baldrige National Quality Award recipient and is recognized as one of the Top 10 Woman-Owned Businesses in the DFW Metroplex.  They are a provider of contract manufacturing services including precision machining, sheet-metal fabrication, mechanical assembly and electro-mechanical integrations.  KARLEE services the telecom, defense, medical, energy, aerospace and commercial industries.  Of course it goes without saying, KARLEE is TL 9000 certified!

    Read more about their 40-year milestone in Yahoo Finance and on Blogrige, the official Malcolm Baldrige blog.

    Congratulations to JoAnn and the entire team at KARLEE on an honor well deserved!  You’re an example that ICT quality standards and frameworks–DO matter.

     

     

     
  • support 1:18 am on May 28, 2013 Permalink | Reply
    Tags: , IncrediTek, KGP Companies, , , Verizon, Verizon Supplier Summit,   

    BIZPHYX Presents At The Verizon Supplier Summit 2013 

    BIZPHYX CEO, Sue Clancy spoke about TL 9000, the ICT and telecom quality management standard at the recent Verizon Supplier Summit in Basking Ridge, NJ.  Each year at the Verizon Supplier Summit and Recognition Program vendor awards are presented.  This year, two BIZPHYX colleagues in QuEST Forum were presented with supplier achievement awards.

    Featured in the first photo (left) is Adam Pattisall, President and CEO IncrediTek, a BIZPHYX client and colleague in QuEST Forum.  IncrediTek, a TL 9000 certified SDVOB won Verizon’s Diversity Supplier of The Year-Services.  Congratulations to Adam and everyone at IncrediTek!

     

    Featured in this second photo (left) is Kathleen Putrah, CEO of KGP Logistics, a BIZPHYX colleague in QuEST Forum.  KPG Logistics, a TL 9000 certified WBE won Verizon’s Diversity Supplier of The Year.  Congratulations to Kathleen, Trevor and everyone at KGP Logistics!

    These incredible suppliers are committed to ICT quality excellence through TL 9000 certification, the telecom quality standard embraced by Verizon and other MSPs.  For more information contact info@bizphyx.com

     
  • support 3:58 am on November 21, 2012 Permalink | Reply
    Tags: , , , , , WeConnect International   

    BIZPHYX CEO, Sue Clancy Speaking About ISO 14001 and Corporate Sustainability in Beijing 

    Sue recently facilitated an ISO 14001 and Sustainability workshop at the WEConnect International China Sustainable Solutions for Growth Conference in Beijing, China in October 2012.  BIZPHYX was one of the key corporate presenters at the event, along with companies like AT&T, Walmart, IBM and Boeing.  WBEs in China and around the globe are embracing ISO 14001 as a way to address their environmental goals and practices so they can better compete in global supply chains.

    In this clip, Sue talks about the misconception that small and medium sized service organizations can’t or don’t obtain ISO certifications.  The opposite is actually true and ISO standards likes ISO 9001 and ISO 14001 help provide a competitive advantage for WBEs in MNC corporate supply chains.  She teaches these China businesswomen to take the lead in doing the same by addressing their sustainability objectives through ISO 14001.

    For more information, contact info@bizphyx.com.

     
  • support 12:36 pm on November 7, 2012 Permalink | Reply
    Tags: , DVBE, HBE, , , quality certifications, supplier diversity, , WBCSouthwest, , ,   

    A Business Case For Quality Certifications And Their Impact On Top Line Revenue 

    Today, nearly all Fortune 500 companies are faced with the challenge of sourcing and developing diverse suppliers.  It is now a basic practice in strategic sourcing and supply management.  Corporate customers are looking for new suppliers who can address demand, innovation, collaboration, problem solving and niche solutions.  Their suppliers must be able to provide metrics and performance data regarding speed to market, time to delivery, reliability (risk mitigation) and common measures of performance.

    If any supplier (diverse in status or not) can meet these customer needs, they can effectively compete in large supply chains.  As a result, quality management certifications like TL 9000 have (and ISO 9001) either become a requirement or a recognized competitive advantage that customers look for.

    This year, BIZPHYX published a case study that revealed what impact TL 9000 (and ISO 9001) certifications have on companies that choose to certify to the standard.  The study focused on a population of diverse supplier companies.

    Certified companies make a commitment when they become a “quality” organization.  With that decision comes the investment of both financial and human capital.  While we know that ISO 9001 and TL 9000 certifications will over time help a company to reduce costs, improve efficiency and provide a process for scalability and growth, diverse suppliers are primarily interested in certification if they can grow top line revenue.

     

    -TL-9000-Case-Study Figure 1

    The companies who participated in this study have revenues that range from less than $1M to $1B, providing a wide range of business perspectives

     

    Some key findings and metrics from the study:

    • 86% of the participants stated that certification to a quality management system (ISO 9001 and TL 9000) had a significant impact on their operations.

    • When asked if TL 9000 has helped them scale their businesses to handle growth, 85% stated that it had, while 15% stated it had not.

    • When asked if certifying to TL 9000 has helped their business grow in terms of market share or revenue, a surprising 75% reported business revenue growth.  25% stated their improvements were more operational, including cost reductions.

    Of the 75% who reported revenue growth, the range was from 20%-220% with an average of 108% growth and 71% reported an average of 3.4 years to realize revenue increases.

     

    BP-TL-9000-Case-Study Image-Figure 3

    In terms of dollars, one diverse supplier stated that prior to certification they were less than a $5M company and they now report revenues in excess of $10M (less than 2 years).  Another company reported going from $5M in revenue to $7.5M in revenue (less than 3 years).

     

    • The suppliers were asked if they had tried to leverage their certification to obtain new business.  71% reported trying to leverage their quality certification in this way.

    • 78% stated that certification to TL 9000 and ISO 9001 was worth the investment.

    •Risk in the supply chain is sharply reduced when quality certified suppliers are used.

     

    The study revealed some very powerful numbers in support of quality certifications for diverse suppliers both operationally and financially, in terms of opportunity for substantial revenue growth.

    To read the full case study (PDF), access the BIZPHYX Knowledge Base or e-mail info@bizphyx.com to receive a complimentary copy.

     

     
  • support 11:52 pm on March 25, 2012 Permalink | Reply
    Tags: , , ,   

    Big Brands That Lead With ISO 14001 And So Can You 

    In an article featured in the February 2012 edition of ISO Focus + called Future Gear (get the online version here), high-level executives from the world’s leading car makers such as Audi, Bentley Motors and Kia Motors revealed their companies’ perspectives on the benefits of standards implementation.  The global automotive sector is undergoing a radical transformation. The current dialogue is about fully networked cars–the cars of the future, which are now referred to as intelligent transport system (ITS).

    Sergio Marchionne, CEO of Fiat and Chrysler Group was interviewed and one of his statements just resonates with all of us in quality management, “We do need standards; the world needs standards. Standards help an enterprise manage business-critical issues such as quality, environmental performance and safety.”

    In that same article you gain insight on the automotive brands that lead with ISO 14001 as a way to deal with environmental concerns.  Michael Straughan, a Board Member of Bentley Motors defines how Bentley embraces ISO 14001.  He stated, “we were one of the first UK plants to achieve ISO 14001 certification for environmental management, the first in our sector to set out a clear strategy for reducing our impact on the environment, and we are now the first UK automotive plant to certify to the new ISO 50001 energy management standard.”

    Let’s move from the automotive sector to the pharmaceutical industry and examine Bayer.  Bayer’s oldest and largest West Coast facility (the Berkeley site) has established a tradition of environmental protection that is now shared by all other sites.  Berkeley was Bayer’s first North American facility to receive ISO 14001 certification and has maintained this certification every year since 2001.  Now, as outlined on the sustainability section of their website (see Bayer Sustainability Management), 62 of their sites are certified to ISO 14001 with an addition 9 certified to OHSAS 18001.  That’s leading in a big way.

    The automotive and pharmaceutical industry brands embrace ISO 14001, but what about toy industry?  Who’s leading in environmental leadership? LEGO.  In a great story featured on Greenbang, a smart technology blog, you learn about the incredible sustainability report from this Denmark based toy manufacturer.

    LEGO aims to be 100% powered by renewables by 2020.  So is LEGO ISO 14001 certified?  That would be a resounding–yes.  You’ll see from the sustainability section of their website that all of the production sites in the LEGO Group are certified to the ISO 14001 standard, a primary step in their overall efforts which started back in 2007.

    On our blog, we continue to demonstrate how ISO 14001 is a key tool in the arsenal of the big brands to address environmental and sustainability goals.  Many of these brands push ISO 14001 down through their supply chains.

    So, does this motivate your organization?  Does ISO 14001 apply to you?  Even the smallest of companies, including service organizations certify to ISO 14001.   We’re ALL global suppliers and global supply chains require global environmental standards.  BIZPHYX recently led several clients to ISO 14001 certification, with more to certify in 2012.  Please visit the websites of these recently certified, diverse service providers:

    • CE2, a support services firm for government agencies in Pleasanton, California
    • Elgia, a business process outsourcing firm in Alpharetta, Georgia

    They’ve taken the lead in their respective industries–and so can you.

    Many of the big brands clearly lead with ISO 14001 for environmental management, so consider yourself in good company.  For more information on achieving on ISO 9001 or ISO 14001 certification contact info@bizphyx.com.

     
  • support 11:26 pm on March 8, 2012 Permalink | Reply
    Tags: , ISM, , supplier diversity trends, , ,   

    Supplier Diversity Trends In 2012: Globalization and Sustainability 

    As members of both ISM (The Institute For Supply Management) and WBENC (The Women’s Business Enterprise Council), we have the unique privilege of experiencing supplier diversity from both sides.  We are a diverse supplier; yet in one segment of our business we help lead other diverse suppliers to ISO 9001, TL 9000 and ISO 14001 certifications, as part of our work with the supplier diversity departments of several Fortune 50 companies.

    We navigate many trends pertaining to supplier diversity. Certainly the two that are worth noting are the globalization of supply chains and corporate sustainability (which include environmental standards).

    When diverse suppliers enter corporate supply chains, they need to consider that they are in fact entering a global supply chain.  Minority and woman-owned businesses can provide competitive advantages and innovation in global supply chains–and supply management professionals have been working in global value chains for many years.  However, did you know the same is true regarding the supplier diversity departments of many of the nation’s leading corporations?  For example, Walmart recently announced that it would actively promote procurement from woman-owned businesses in their global supply chain.

    Many SD departments are working to make sure their supplier diversity policies and practices are being implemented globally.  The same holds true for the quality standards that they require of their diverse suppliers.  Environmental requirements are carefully woven into the fabric of best practices due to the potential for supply chain risk and ISO 9001 (and ISO 14001) are global quality standards.  Global supply chains need global quality standards.

    A great resource that illustrates global diversity initiatives in play is WEConnect, the international extension of WBENC.  WEConnect International is a corporate led non-profit that helps empower women business owners succeed in global markets.  Their membership list reads like a “Who’s Who” of the nation’s leading brands and even as an NGO, they are committed to quality standards.

    In 2011, BIZPHYX led WEConnect to ISO 9001 certification and in 2012 we led WBC Southwest (the Southwest council of WBENC) to ISO 9001 certification.  Both groups appreciated the need to become quality organizations that embrace internationally recognized, global quality standards like ISO 9001 (and ISO 14001).  They set the example for their member base (WBEs), many of which are becoming “global” diverse suppliers by working for and with Fortune 500 companies.

    Other resources that you can check out regarding global supplier diversity initiatives (including opportunities to bid on direct or subcontracting opportunities that are offshore) are the NMSDC’s Global Link and the International Trade Centre. We encourage you to listen to a recent podcast from Joan Kerr, Director of Supplier Diversity and Development with PG&E.  Joan is the Supplier Diversity Chair for ISM and she discusses many of these resources in her podcast.

    Another great tool for diverse suppliers wanting to do business with the Federal Government (which can have a global implications) is Gov Win. We recently tweeted their blog post and they re-tweeted our findings.  This post has great information on how to become compliant in federal procurement which includes CCR, FAR and OCRA.

    With regard to corporate sustainability, we still see ISO 14001 as a great way for corporations and diverse suppliers to address their environmental and sustainability goals.  In a few weeks we have a new article coming out that will demonstrate how some of the big brands are leveraging ISO 14001 in their supply chains.

    Diverse suppliers are really no different.  Once a corporate client integrates a diverse supplier into their global supply chain, they integrate both opportunities and risks.  Corporations need to make sure that their suppliers meet certain environmental goals and standards.  Their standards could be based on legal, regulatory and conformance requirements or measurable goals and objectives set forth by the client, such as eco-footprint or zero waste.

    There are a few who don’t share the passion for ISO 14001 or certifications in general, such as the premise put forth in this article from The Guardian, a UK publication.  However, in the absence of some type of supplier audit or the regular audits associated with maintaining an ISO certification, there is simply no way to substantiate that statements have translated into actions.  That’s why we’re seeing more small/diverse suppliers meet the environmental and sustainability requests of their corporate customers, by certifying to standards like ISO 14001.

    We don’t see this trend reversing since procurement professionals embrace global quality standards.  In the 2011 ISM Supplier Diversity Study it was revealed that procurement executives want to do business with diverse suppliers, but 70% report having difficulties finding “quality suppliers” in their category of spend.  See the problem–and one key solution?  Quality certification like ISO 9001 and ISO 14001 answer this challenge.  The ISM study is on the BIZPHYX Knowledge Base.

    Next week, tune in for a podcast profiling the diverse supplier–ARTÉMIA Communications based in San Francisco.  This marketing communications firm chose to certify to ISO 9001, ISO 14001 and TL 9000 (the telecommunications quality standard) at the same time.  They are leading a best practices trend.

    For more information related to ISO certifications contact info@bizphyx.com.

     
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