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  • support 1:30 am on February 1, 2013 Permalink | Reply
    Tags: , , , ISO/IEC 27013, ITIL, ,   

    2013: The Year Of Quality Standards “Integration” 

    As we begin the new year by helping clients respond to quality management challenges in their organizations, it has become increasingly clear that 2013 will be focused on data security, energy management and sustainability driven through “communication” networks.  These unique functions must integrate even further to meet the complex task of driving a company’s products and services through a global supply chain.

    Take for example the telecom industry, where the evolution has become known as “ICT” or information and communications technology.  When you combine communication devices that disseminate big data serviced through networks to deliver healthcare, you have telemedicine. Combine public utilities utilizing data through intelligent meters to drive energy reduction and sustainable building standards and you support smart grids and smart cities.

    The reality is data security and energy management are cross-relational with the “communication network” at the center of the relationship.

    Quality standards are no different and this space is evolving to support integration.  Today, we wrapped up work group meetings at the 2013 QuEST Forum Leadership Summit in Dallas.  QuEST Forum is the governing body over TL9000, the telecom quality standard (based on ISO 9001).  In the past year, the standard has evolved and is now known as the “ICT” standard because deployment over a network is no longer centered purely on “tele” communications.   A communication network may be “service” centric, such as with the transportation and energy sectors.

    TL 9000 certification can easily be integrated with ITIL functions, such as Service Desk.  A great example of integration comes from Huawei.  Utilizing eTom, ITIL and TL 9000, Huawei has developed its own compliant MSUP (Managed Service Unified Platform), which is an architecture that drives multiple functions such as customer satisfaction, organizational mapping and operation support systems.

    The marketplace is driving shifts in ISO implementations as well.  Organizations are now certifying to TL 9000 and ISO 14001 (the energy management standard) at the same time and further expanding their quality certifications to include information security by implementing ISO 27001.

    ISO and IEC are also issuing new guidelines which “integrate” standards.  For example, in January 2013 ISO and IEC announced that they have published a new International Standard giving organizations advice on how to make integrated use of information security and service management system standards.

    The relationship between information security and service management is so close that many organizations already recognize the benefits of adopting both standards: ISO/IEC 27001 (information security) and ISO/IEC 20000-1 (service management).

    The new ISO/IEC 27013:2012, Information technology – Security techniques – Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1, provides guidance to be used whether one standard is implemented before the other, or both standards are implemented simultaneously.  Only time will tell how this guideline will influence ITIL and COBIT best practices.

    The publication of ISO/IEC 27013 arose from the recognition that combining use of both International Standards brings additional benefits.  ISO/IEC 27013 gives guidance on the first steps to be taken by organizations that wish to increase efficiency, improve their information security, service management and services”, according to Jenny Dugmore, editor of the new standard.

    Look for this trend to continue, with future guidelines expected as organizations chose to implement multiple, complimentary quality standards as a way to respond to business goals and regulatory pressures.  BIZPHYX is now in the process of expanding its service portfolio to include ISO 27001 implementation and audits, with clients set to certify later this year.  For more information on new ISO standards and guidelines, please visit the ISO news page.

    We’ll be reporting on the outcome of the recent QuEST Forum Leadership Summit and what changes are coming in 2013 with the release of R5.0 of the TL 9000 Measurements Handbook.  Our February edition of THE STANDARD will deal with this subject matter, as well as our March 15th TL 9000 R5.0 Measurements Handbook Delta Course.  For more information or to register, visit our website.

    Please contact us if your organization is considering implementing TL 9000, ISO 14001 or ISO 27001, either independently or as a suite of quality certifications.  You can reach us at info@bizhpyx.com.

     
  • support 3:52 am on December 21, 2012 Permalink | Reply
    Tags: , NGN, , Time Warner Cable, , ,   

    What’s In Store For ICT Quality Next Year? A Look At TL 9000 In 2013: 

    As we get ready to close 2012, it’s important to reflect on where TL 9000 has made an impact in the past year.   NEC’s mobile operation recently certified to TL 9000 and there has been a rapid deployment of TL 9000 registrations around the globe.  In the USA, there are many ICT segment leaders that have utilized TL 9000 to transform their telecom business models, such software innovator BroadSoft and major service provider (MSP), AT&T.

    For example, in May of this year, AT&T reached a new milestone with the successful conversion of 23 network operations centers from the ISO 9001:2008 standard to the more appropriate TL 9000 standard under product categories 7.1.2, Provisioning and 7.3.2, Network Operations Center.  These centers include the Global Network Operations Center, Central Office and Mobility Dispatch Centers, Network Reliability Centers, Transport Provisioning Centers and Network Translations Centers.   These centers join an already impressive line-up of TL 9000 registrations in AT&T which include Procurement, C&E Pole Placement and the Long Distance Service Center.  We were proud to be a part of that process.  AT&T continues to expand their TL 9000 program with three more network centers in the process of implementing the standard and others are in the queue.  BIZPHYX remains engaged in leading their diverse suppliers through TL 9000 implementations.

     

    Global Adoption

    Clearly global quality remains a critical element in supply chain risk and risk management.  ICT supply chains are very complex with critical Tier 1 and 2 manufacturers and suppliers located overseas.  That’s why QuEST Forum works so diligently with their global “hubs” to expand TL 9000 education and certifications in Europe, India, China and Japan.  As a global trainer provider and member of QuEST Forum, we’re involved in this process by providing the necessary training to help drive these implementations.

    This focus will only continue to expand in 2013.  In just the past few months, many new registrations have been earned in the APAC region by companies such as Daesung Network Technology Co., Ltd., Delta Power Solutions India Private Limited, Flextronics (Nanjing) Technology Co., Ltd., Flextronics Computing (Suzhou) Co., Ltd., GOVA, Huizhou Fantop Optoelectronics Display Co., Ltd., Mobile Nine, Co., Ltd.,Network Systems & Technology (P) Ltd. – Communication Business Unit and Aricent Technology (Shenzhen) Company Limited.

    It’s also very exciting to announce the leadership selected for QuEST Forum hubs around the globe for 2013.  This is an impressive list of ICT suppliers and service providers and we’re pleased to be working with so many of these fine organizations:

    EMEA Region:
    Chair – Maria Eriksson, Ericsson, Vice Chair – Manfred Kenull, Cisco Systems and EMEA BPC Chair – Michaela Feiertag, Alcatel-Lucent

    APAC Region:
    Co-Chair – Satoshi Ikeuchi, Fujitsu, Co-Chair – Xu Feng, ZTE Corporation, APAC BPC Chair – Jack Pompeo, Huawei Technologies Co. Ltd. and APAC Secretary – Ashok Dandekar, Fujitsu

    Greater China Hub:
    Co-Chair – Xu Feng, ZTE Corporation, Co-Chair – Zhang Wei Hua, China Tel Shanghai, Co-Secretary – William Wong, HKQAA and Co-Secretary – Dr. Wan Juyong, CEPREI

    India Hub:
    Co-Chair – SK Sharma, Bharti Airtel Ltd., Co-Chair – Raju Wadalkar, Tech Mahindra, Co-Secretary – Inder Mohan, Bharti Airtel Ltd. and Co-Secretary – Kavita Choure, Tech Mahindra

    Japan Hub:
    Chair – Shunichi Fujii, Fujitsu, Co-Vice Chair – Sadao Kamioka, Alcatel-Lucent, Co-Vice Chair – Toshihiko Ogura, JQA and Secretary – Hisahiro Yoshizaki, Fujitsu

    Korea Hub:
    Secretary – Junil Song, KQA

     

    The Standard Expands: Next Generation Measurements and Upcoming Revisions

    As the ICT landscape continues to evolve into the cloud and public utility grids, so will TL 9000.  QuEST Forum Next Generation Measurements (NGN) sub teams are focusing on the areas of Pre Deployment, Software/Applications, Sustainability, Performance, Security, Cloud Computing/Data Center, Enterprise and Wireless.  Cloud and Wireless sub-teams are actively reviewing Product Categories and exploring new measurement possibilities. The Wireless sub-team has documented a Peak Throughput measurement that is ready to move into a trial phase.

    As many are aware, the TL 9000 Measurements Handbook R5.0 goes into effect in 2013 and work on the Requirements Handbook R5.5 are already underway.  The integrated Global Quality (IGQ) Requirements & Measurements Work Group (WG) has agreed to send out the TL 9000 Requirements Handbook Draft Release 5.5 for a full Forum review. Comments are being solicited and are already due back to IGQ prior to the 2013 Leadership Summit, Work Group Meetings and Strategic Initiative Meetings in late January of 2013.

    All of this work keeps the TL 9000 quality standard on the cutting edge of ICT, while preparing for advances in telecom products and services in addition to expanding deployment of the standard in market segments such as cable and video.

     

    New Market Segments, Brand Expansion

    New QuEST Forum CEO, Fraser Pajak is wasting no time in elevating the discussion of TL 9000 with other ICT organizations.  Just recently, Fraser presented at the 2012 International SNO Conference.  The Service and Network Operations group (SNO) is a working group put in place by the International Telecommunication Union – Telecommunications Sector (ITU-T) to encourage the development and the implementation of Network and Service Management activities.  He presented on QuEST Forum’s benchmarking capabilities.  As a result, Time Warner is now involved in QuEST Forum.

    Fraser also recently presented at the ETIS Community Gathering 2012 in Athens.  ETIS is a membership based organization which brings together the major telecommunications providers in Europe on key information and communication technology issues.  This level of recognition supports the goals and objectives of the EMEA region.

    Look for this type of leadership to rapidly increase as QuEST Forum CEO, Fraser Pajak implements his strategic plan to expand TL 9000 into new segments of the industry.

    2013 is on track to be an incredibly busy year for the TL 9000 quality management system and we will continue to provide important information to our readers.  BIZPHYX CEO, Sue Clancy remains on the QuEST Forum Executive Board as an Executive Contributor and BIZPHYX Senior Vice President, Bob Clancy is the Co-Secretary of the GBE Work Group along with executives from Fujitsu, Cisco Systems and Alcatel-Lucent.  In March, we will be facilitating TL 9000 sanctioned training in Bangalore, India and we are also leading the way with the new VILT auditor courses. The Q1 course is being offered February 27-March 1st, register here.

    So get ready, the pace is really picking up under the leadership of new QuEST Forum CEO, Fraser Pajak and returning Board Chair, Tim Harden of AT&T.  Stay subscribed to this blog and our quarterly publication, THE STANDARD for the latest in TL 9000, ISO 9001, ISO 14001 and ISO 27001 news and trends.

    Enjoy the Holiday season with friends and family and have a very Happy New Year!

    We’ll be back with you in 2013…  For more information, contact info@bizphyx.com

     
  • support 2:34 pm on August 6, 2012 Permalink | Reply
    Tags: , TL 9000 12-001A,   

    TL 9000 Alert: 12-001A: R5.0 Of The Measurements Handbook 

    As you may know, the TL 9000 Quality Management System Measurements Handbook has recently been revised and the newly released R5.0 Measurements Handbook has a publication date of December 31, 2012 to ensure adequate time for organizations to complete delta training and seamlessly upgrade to the new release.  On July 1, 2012, QuEST Forum released an alert (TL 9000 12-001A) regarding the forthcoming R5.0.

    We have posted the informational alert on the BIZPHYX Knowledge Base.  To help you better understand the changes, please watch this YouTube clip from BIZPHYX SVP, Bob Clancy. This brief video is also posted on our website and on our YouTube Channel.

    BIZPHYX is offering a TL 9000 Measurements Release 5.0 Delta Training webinar on March 15, 2013.  In this webinar you will learn about the new measurements that have been voted in by QuEST Forum Member companies (and facilitated by the IGQ).  In addition, you will receive an overview of other significant changes to the Measurements Handbook, including instructions about dates regarding data submission.  For more information and to register, click here > or contact registrar@bizphyx.com.

    http://www.youtube.com/watch?v=n1RMS_k_B_0

    For further assistance please e-mail us at info@bizphyx.com.

     
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