BIZPHYX: The TL 9000 Experts | TL 9000, ISO 9001 & ISO 14001 Quality Management Education

Updates from August, 2015 Toggle Comment Threads | Keyboard Shortcuts

• 

  support 12:28 pm on August 26, 2015 Permalink | Reply
  Tags: TL 9000 Alert 15-0004A, TL 9000 alerts ( 2 )   

  TL 9000 Informational Alert 15-004A 

  For all of our TL 9000 certified clients, QuEST Forum has issued TL 9000 Alert 15-004A regarding complaints with certification bodies and the ability for TL 9000 certified organizations to obtain aid.

   

  

  TL Alert 15-004A From QuEST Forum

   

  In order to adequately oversee the TL 9000 program, organizations that utilize the program need to work together to confirm that TL 9000 certifications remain valid and that TL 9000 meets customers’ expectations.

  It is therefore the desire of the QuEST Forum to facilitate customer feedback to the certification bodies (CBs) concerning issues experienced by customers of TL 9000 Certified organizations.  To accomplish this, QuEST Forum has reinstated the complaint button on the Organization’s public profile.  This complaint button is a vehicle to allow a complaint to be sent to an Organization’s certification body.  The complaint button can only be used after the customer has already communicated the issue to the organization.

  For more information, you can access and download this alert at our Knowledge Center and at the TL 9000 website.  For more information on TL 9000, contact info@bizphyx.com.

   

  Reply Cancel reply

  Required fields are marked *

  Name *

  Email *

  Website

• 

  support 1:10 am on February 28, 2015 Permalink | Reply
  Tags: Detasad, Detecon, Deutsche Telekom Group, EMEA telecom, TL 9000 Certification ( 13 )   

  BIZPHYX Taking TL 9000 To The Middle East With Detasad 

   

  Recently, BIZPHX had the privilege of working with Saudi telecom leader Detasad (Detecon Al Saudia Co, LTD).  BIZPHYX Senior Vice President, Bob Clancy traveled to Saudia Arabia to work with this fine group of telecom executives as they begin to implement TL 9000. Detasad is adding TL 9000 to their ISO 9001 Quality Management System.

  Featured in this photo is Bob Clancy (3rd from left) with members of the Detasad TL 9000 implementation team at their kick of meeting.  Bob assisted with this process, as well as with their TL 9000 training and gap analysis:

   

  
  Detecon Al Saudia is a joint venture between Saudi FAL and German Detecon International, which started business operations in 1982 (over 30 years ago) in Riyadh.  Being a member of Deutsche Telekom Group, Detasad’s primary business focus is providing managed telecommunication and IT infrastructure services.  This includes a full-fledged operation and maintenance service portfolio for fiber optical, copper, microwave, satellite and GSM networks.

   

  Featured in this picture is Bob Clancy participating in a regional custom of enjoying authentic Saudi Arabian coffee at an after hours gathering:

   

  

   

  Thank you (شكرا) Detasad for being such gracious hosts.  We know you’re going to add great value to your organization with TL 9000 certification and we are excited to be a part of this process with you!

  For information on Detasad’s commitment to quality, read more here on their website.  It’s so inspiring to see a company’s quality system clearly outlined as a part of its corporate culture.

  Is your quality policy front and center on your website (signed by your CEO)?  It should be.

  Congratulations Detasad!

   

  For more information on TL 9000 training and implementation, please contact info@bizphyx.com.

   
   
• 

  support 10:18 pm on July 6, 2014 Permalink | Reply
  Tags: QuEST Forum ( 38 ), TL 9000 ( 75 ), TL 9000 Certification ( 13 ), TL Alert 14-003A   

  TL 9000 Informational Alert: TL14-003A 

  Back in June, QuEST Forum issued an informational alert regarding the clarification of requirements to maintain TL 9000 Certification in a product category.  This was a small information alert, which was immediately posted to our Knowledge Base.  If this was not made clear in the recent Q2 edition of THE STANDARD, we apologize.  Our editorial team felt it did not warrant a podcast episode, but we wanted to make sure that our readers could access the alert here.

  The reason for TL 9000 Informational Alert: TL14-003A was clarification regarding product category status.  One of the foundational elements of the TL 9000 Quality Management System is the use of a common set of measures to drive continual improvement.  This is why there are requirements to submit data monthly to the TL 9000 Measurements Repository and to use the resulting industry statistics.

  If an organization no longer produces or supports any products in a hardware/software product category or no longer provides the services for a service product category, then that product category must be removed from the organization’s certification, since the requirement to submit data cannot be fulfilled.  If this is the only product category on the organization’s TL 9000 Certification, then the certification itself must be suspended or cancelled until the organization again has an active product.

  Please click on the PDF image below or here to obtain the complete alert:

  

  TL Alert 14-003A From QuEST Forum

   

  If you require more information, please contact info@bizphyx.com.

   
• 

  support 6:49 pm on February 22, 2014 Permalink | Reply
  Tags: 340 Club, BIZPHYX ( 41 ), ISO 14001 ( 27 ), ISO 27001 ( 4 ), NTCA ( 3 ), QuEST Forum ( 38 ), R2 ( 3 ), sustainability ( 4 ), TL 9000 ( 75 ), TL 9000 Podcasts ( 5 ), TL 9000 Requirements R5.5   

  Update From The QuEST Forum Leadership Summit 2014: Driving Sustainability in ICT 

  The QuEST Forum Leadership Summit took place in Dallas a few weeks ago and the summit officially kicks off the new year for TL 9000 and QuEST Forum business.  A great deal was discussed and the networking at this year’s summit was very productive.

  Reports were provided by each of the working committee chairs, Executive Board initiative(s) chairs, regional chairs and QuEST Forum CEO, Fraser Pajak.  BIZPHYX Senior Vice President Bob Clancy taught new Board members during the Executive Board Training session.

  Great progress was made in 2013 and the Board is looking for even greater accomplishments in 2014, especially in different industry sectors by bringing in new members, addressing regional needs and broadening the scope of influence of both TL 9000 and QuEST Forum in the global ICT domain.

   

  New Initiatives

  Two new initiatives that were discussed at the Leadership Summit were Sustainability and Cell Tower Safety.  QuEST Forum is looking at its role in driving sustainability in the ICT supply chain.   Also discussed was how QuEST Forum can work with cell tower companies to improve performance and safety.  In light of recent cell tower accidents (employees), safety has become a critical topic on the wireless side of our industry.

  These are two pressing topics for discussion in ICT and we’re encouraged to see how QuEST Forum will address both sustainability and cell tower safety going forward in 2014 and in the years to come.

   

  Small Business Membership Continues To Grow
  

  Sue Clancy presented a very encouraging update on Small Business to the QuEST Forum Executive Board.  Small business is now 33% of the membership of QuEST Forum, after adding 12 new members in 2013.
  

  How important is Small Business to QuEST Forum?  Small Business contributed $50,000 in sponsorships in 2013 and increased attendance to our monthly lecture series by 27%.  That’s how!

  Small Business is alive and well in QuEST Forum and Sue Clancy will continue to lead this effort in 2014.  For more information on small business membership or engagement, please contact sclancy@bizphyx.com.

   

  New Sector Engagement Through a New QuEST Forum Board

  QuEST Forum also welcomed new board member John Greene in 2014.   John Green is the Chief Engineer for Great Plains Communications.  Great Plains is Quest Forum’s first Tier 3 Service Provider to serve on the Executive Board, which begins a long overdue and critical dialogue with rural Telcos many of which, are members of the NTCA: The National Rural Broadband Association.  BIZPHYX has been a member of the NTCA for many years.

  John’s enthusiasm and insight into the Tier 2 and Tier 3 service providers has already generated excitement with regard to this new sector.  He was instrumental in arranging Fraser Pajak’s speaking engagement at the NTCA’s October “Telco Vision” event, helping to formally introduce QuEST Forum and TL 9000 to a new audience.  John participated in two different panel discussions during this 3-day conference.

  As Chief Engineer with Great Plains Communications, John is highly respected by regional Telcos and is an incredible addition to the QuEST Forum Executive Board.  Great Plains Communications is a diversified telecommunications company providing local and nationwide long-distance telephone service to 77 Nebraska communities, and digital cable television service to 41 Nebraska communities.  Based in Blair, Nebraska, Great Plains is the largest Nebraska-owned telecommunications provider.

  We’re all looking forward to working with John Greene in bringing a knowledge of TL 9000 to rural telecom!  Please click on the blue links above for more information about John, Great Plains and the NTCA.

   

   New Revisions: TL 9000 Requirements Handbook R5.5
  

  As many of you are aware, new TL 9000 Requirements Handbook R5.5 is upon us.  As of Feb 10, 2014 it is available for use by organizations for audit purposes.  Organizations can still be audited to the 5.0 version of the Requirements Handbook until Jan 1, 2015.  On or after January 1, 2015, all audits must be conducted to the 5.5 version.  For information on the changes between the two revisions, please listen to a podcast tutorial here on our blog, on our website or in I-Tunes.

  This podcast is presented by BIZPHYX SVP, Bob Clancy. There is a new requirement called Product Security, so be sure to listen!

   

  BIZPHYX Makes The 340 Club
  

  BIZPHYX was also recognized for achieving participation in the QuEST Forum 340 Club.  The 340 Club is for those members of QuEST Forum that exhibit exceptional membership participation in forum activities through their employee’s investment of time and efforts in multiple work groups, sub teams and regions along with generous event sponsorships.  This is the third straight year BIZPHYX has been recognized for our contributions to QuEST Forum!

  BIZPHYX CEO, Sue Clancy was recognized for her role as an Executive Contributor to the Executive Board in 2013.  As an Executive Contributor, Sue has led the efforts of the Small Business Group and will continue in that role in 2014.   Sue was also reappointed to her role as Executive Contributor for the 2014 term.  Please visit our Flickr page for all photos and releases.

  The ICT landscape continues to evolve into the cloud, M2M and into public utility grids and so will TL 9000.  Data and network Security, as well as safety and sustainability will be front and center, so stay tuned, it’s going to be a very interesting year!

  minecraft, Melvin, and Laurinda are discussing. Toggle Comments

   
  • 

    Laurinda 4:28 am on February 16, 2018 Permalink

    I’m really loving the theme/design of your blog. Do you ever run into any web browser
    compatibility issues? A few of my blog visitors have complained about my site not working correctly in Explorer
    but looks great in Opera. Do you have any solutions to help fix this issue?

  • 

    Melvin 7:11 pm on February 28, 2018 Permalink

    Please let me know if you’re looking for a article author for
    your blog. You have some really good articles and I think I would be
    a good asset. If you ever want to take some of the load off, I’d absolutely love
    to write some content for your blog in exchange for a link back to mine.

    Please send me an e-mail if interested. Regards!

  • 

    minecraft 1:22 am on September 9, 2018 Permalink

    I was wondering if you ever considered changing the
    layout of your site? Its very well written; I love what youve got to say.
    But maybe you could a little more in the way of content so people could
    connect with it better. Youve got an awful lot of text for only having 1 or two images.
    Maybe you could space it out better?

• 

  support 2:28 am on October 10, 2012 Permalink | Reply
  Tags: QuEST Forum ( 38 ), TL 9000 ( 75 ), TL 9000 Alert: 12-002A, TL 9000 product categories ( 3 )   

  TL 9000 Alert: 12-002A: Method To Address Product Categories With No PDRs 

  TL 9000 Alert 12-002A issued on October 4, 2012, was released by QuEST Forum to announce a method to address situations where a product category has less than three participating organizations, and as a result no PDRs are available.

  These situations reduce the value of TL 9000 certifications to organizations in these product categories, since a main benefit of certification is access to benchmark data, either through a full set of PDRs (for QuEST Forum Members), or Annual PDRs (for non-QuEST Forum member certified organizations).  Certified organizations in these low participation product categories will now receive annual PDR reports for a “similar” product category (i.e. has similar functionality, reliability expectation, and/or technology).  For the complete PDF, visit the BIZPHYX Knowledge Center to download or visit the TL 9000 website.

  In addition, we have posted a visual chart of the suggested “similar product categories”.  This table reflects recommended mapping of low participation product categories, to “similar” ones.  These will be reviewed at least, on an annual basis.

  

  Similar Product Categories For PDRs Table

  If you require further assistance with the contents of this alert, please contact info@bizphyx.com.

   
• 

  support 12:10 pm on September 27, 2011 Permalink | Reply
  Tags: BIZPHYX ( 41 ), TL 9000 Certification ( 13 ), TL 9000 consulting ( 4 ), TL 9000 news   

  TL 9000 News: Insights From The QF Americas Best Practices Conference 

  BIZPHYX executives recently returned from the 2011 QuEST Forum Americas Best Practices Conference held in Seattle. The conference entitled “Integrated Communications: The Next Quality Paradigm” proved to be an illuminating meeting with an unexpected thread weaving its way through the presentations—stories of incredible revenue growth, as a result of TL 9000 certification.

  Tim Harden, President of Supply Chain and Fleet Operations for AT&T opened the conference as the 2011 QuEST Forum Executive Board Chair and spoke on “Network Evolutions and The Mandate For Quality”.  Tim Harden is responsible for all related global functions, including strategic sourcing, purchasing, supplier quality and supplier diversity programs, supply chain logistics and distribution, and fleet management for AT&T Services.  These responsibilities cover all aspects of AT&T’s business, including wireless, IP-based communications, high speed Internet access, local and long distance voice, directory publishing, marketing and advertising services.

  Both Tim’s keynote and the work group sessions addressed the mandate for quality, as the telecommunications industry continues to rapidly deploy new technologies, with increased pressures on speed to market (cloud computing, etc.).  TL 9000, the telecommunications quality standard continues to meet the expectations of the industry, not only from the quality perspective, but also in terms of the incredible value it is bringing to the suppliers and service providers that certify to the standard.

  As suppliers related their stories and best practices, a secondary message emerged from the conference, a story of the sizable revenue growth shared by many of the diverse suppliers who have certified to the standard.  In some cases, we learned of companies that within the last 2-5 years have experienced 150% revenue increases, most of which they attributed to TL 9000 certification.  Because TL 9000 prepares a certified company to better scale business processes to handle an increase in demand (whether organically or by competitor acquisition), it fortifies expansion.  Certification helps an organization handle rapid growth without collapsing from the inside or decreasing customer service quality.  We hope to publish a case study in the very near future, chronicling some the accounts presented at the conference.

  These success stories seemed to reinforce what Tim Harden affirmed in his keynote, that AT&T must address demand, innovation, coordination, collaboration and integration with their suppliers.  Since AT&T expects that their suppliers address niche solutions and be able to answer concerns such as speed to market, time to delivery, reliability and common measures of performance, it is no wonder the company drives TL 9000 through their supply chain.  TL 9000 addresses all of these critical elements of supplier quality.

  Are your processes strong enough to support a 10-fold increase in demand?  That was a question posed to the attendees of the conference.
  

  Perhaps your answer to that question is defined by investing in TL 9000 certification.  If you’re already certified, your answer may be framed by how you leverage your certification to meet the demands of service providers like AT&T and position your business to increase revenues as a result.

  TL 9000 adoption is now global and BIZPHYX is participating in the expansion by helping to bring TL 9000 education to ASIA.  We will share with our readers what comes out of the APAC Best Practices Conference in Beijing, China in November. BIZPHYX President, Sue Clancy and BIZPHYX Senior Vice President, Bob Clancy will be delivering TL 9000 education to APAC businesses, eager to learn about TL 9000, telecommunications quality and quality managements standards.  Keynote and executive speakers from IBM, AT&T, Ericsson, China Telecom-Shanghai, Huawei, ZTE and Fujitsu will also be present.

  Tune in next week as we release a new educational podcast on “TL 9000 Measurements For “v” Service Organizations” and address some new trends in supplier quality and supply management.  Please feel free to contact info@bizphyx.com with any questions or assistance with TL 9000, ISO 9001 and ISO 14001.

   
• 

  support 1:27 am on March 7, 2011 Permalink | Reply
  Tags: BIZPHYX ( 41 ), TL 9000 ( 75 ), TL 9000 Alert 11-001A, TL 9000 alerts ( 2 ), TL 9000 templates   

  TL 9000 Informational Alert: 11-001A Regarding Data Templates 

  The alert was issued to clarify TL 9000 requirements surrounding data templates and addresses a misconception concerning the use of outage data supplied by customers that do not use an available standardized template.  This alert which was issued on February 28, 2011, originated with the integrated global quality (IGQ) workgroup and relates to the TL 9000 Quality Management System Measurements Handbook R4.5.

  An excerpt from the alert states, “some organizations have incorrectly interpreted this requirement to mean that if one of their customers supplies data for which a template exists, but in a manner other than on the template, that such data can be ignored or is not valid. This requirement only applies to the organization’s responsibilities to its suppliers. It does not, in any way, apply to the manner in which the organization’s customers supply data“.

  The alert in its entirety is available at the TL 9000.org website.  It is only intended for those organizations certified to the TL 9000 standard.  BIZPHYX can also provide you with the PDF.  This subject will be further clarified in the next edition of the TL 9000 Measurements Handbook.

  If you require assistance regarding alert 11-001A and how it pertains to your company, please contact info@bizphyx.com.

  In two weeks, we will begin a new 5-part series on ISO 14001, corporate sustainability and what it means regarding your QMS.  Do you need to consider upgrading?  We will tackle the subject with a unique perspective, influenced by a project we’re currently implementing for a well known public utility.  Tune in March 28th for the first installment!