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  • support 7:03 pm on September 30, 2015 Permalink | Reply
    Tags: , , , TL 9000 Expert   

    BIZPHYX Senior Vice President, Robert (Bob) Clancy Named A QuEST Forum Fellow 

    We are very pleased to announce that BIZPHYX Co-Founder and Senior Vice President, Robert (Bob) Clancy was named a QuEST Forum Fellow at the recent 2015 Americas Best Practices Conference.

    QuEST Forum Fellows are recognized for more than 10 years of outstanding contribution and dedication to QuEST Forum, in the pursuit of ICT quality and performance excellence.

     

    Bob Clancy Is A QuEST Forum Fellow

    Featured in this photo from left to right: QuEST Forum CEO, Fraser Pajak (left), Robert Clancy of BIZPHYX (center) and QuEST Forum Chair, Steve Pickett

     

    This honor is an exclamation mark on the nearly 20-year career commitment Bob has made to QuEST Forum and ICT quality initiatives.  Since 1998, Bob has led efforts to develop and refine the TL 9000 standard.  Bob is a TL 9000 expert, TL 9000 Master Trainer and a Supervisory Master Trainer (SMT).

    Active in QuEST Forum from its early stages, he is currently Co-Secretary of the Global Business Excellence Group (GBE) and is a former QuEST Forum COO Award winner.  Bob trains executives around the globe on how to implement, maintain and audit the TL 9000 quality standard.

    This award is so greatly deserved.  Congratulations Bob!

    For more information contact info@bizphyx.com.  For a complete list of QuEST Forum Fellows, visit the QuEST Forum website.

     

     
  • support 8:40 pm on July 20, 2015 Permalink | Reply
    Tags: ADVA Optical, British Telecom, BT, , Sustainability Group   

    ADVA Optical Networking Recognized by British Telecom: Sustainability Case Study 

    Earlier this year, British Telecom (BT) recognized ADVA Optical Networking for their advancements in sustainability and for winning BT’s 2014 Better Future Supplier Forum (BFSF) Game Changing Challenge.  ADVA Optical Networking is a member colleague in QuEST Forum and a major BT network equipment supplier.  As a result, their collaboration challenge produced a great sustainability case study.  Click the image below to link to the case study at our Knowledge Center.

     

    ADVA Case Study Image

    ADVA Optical Networking Sustainability Case Study

    Among some of the benchmarks detailed in the case study are:
    • A 300% return on investment
    • Reduces BT engineer travel time by 13,000 hours per year
    • Reduces BT engineer travel distance by more than 300,000 miles
    • Helps cut 750 metric tons of carbon a year from the supply chain

    ADVA Optical Networking is also one of the pilot members of the QuEST Sustainability Initiative and an early adopter of the epi model now being used by the Sustainability Group.  They presented this case study at the 2015 EMEA Conference in Munich, Germany.

    For more information on ADVA Optical Networking, BT and the QuEST Forum Sustainability Initiative, visit the QuEST Forum website.

     
  • support 1:31 am on February 28, 2015 Permalink | Reply
    Tags: , , ,   

    ICT Quality Update: QuEST Forum Insights 2015, New Initiatives 

    We recently attended the 2015 QuEST Forum Leadership Summit and Work Group meetings in late January.  In addition to all of the awards and networking, critical new initiatives are always announced, the previous year is reviewed and new and incoming Board members are trained.

    We’re very involved in several of the organization’s initiatives such as Small Business, Board member training, Jump Start and GBE (Global Business Excellence).  BIZPHYX Senior Consultant and QuEST Forum Fellow, Irv Briks recently delivered an excellent educational webinar entitled “The Cost of Poor Quality and Its Impact On Profitability”.  This training was offered as part of the QuEST Forum Small Business Lecture Series and Small Business Initiative and the video is now featured on our blog and social sites.  Click here to see photos from this year’s Leadership Summit on our Flickr and Facebook pages.  We were very honored to once again receive the 340 Club Award.

    There’s a great deal to report, including the various initiatives planned for 2015.  If you are QuEST Forum member organization, we encourage you to read the entire 2015 Insights and Intents document.  It is posted on our Knowledge Center.  It’s a detailed road map for 2015 QuEST Forum organizational goals and initiatives.  From our perspective, here are some important summary points:

     

    QuEST Forum Memberships:  Small Business Leads!

    While there are still challenges in attracting large, global service providers as active members, membership overall is up and that is due in great part to the Small Business Group and Small Business memberships.  We may be a bit partial to the tireless efforts of our CEO, Sue Clancy as Chair of this group!  Also, many BIZPHYX clients and Small Business members swept the Pyramid Awards at the America’s Best Practices Conference in September 2014 (a link to our press release)  Congratulations to everyone who participates in these efforts and congratulations to our Small Business member companies who sponsor events and work tirelessly for ICT quality through TL 9000 certification.   While no mention is made of Small Business initiatives in the Intents and Insights document, you will find a link to Small Business on the updated QuEST Forum website.

     

    TL 9000: THE ICT Quality Standard

    There are still challenges at the MSP level for increased adoption of the standard, but the reality is—TL 9000 matters and certification speaks to the heart of ICT quality management.  Certifications via JDSU outlets here and abroad drove the totals and globally there were more certifications abroad than in the USA.  However, we’re very busy and as one of the nation’s leading TL 9000 consulting firms, we continue to see small to mid-size organizations embrace the value of the standard.  Certainly, the ISO 9001:2015 revision will have an impact on the new version of TL 9000 (R6.0) and the IGQ Work Group is on top of this effort after mapping the DIS and FDIS in 2014.

     

    Sustainability, Sustainability, Sustainability:

    As you many be aware, the QuEST Forum Sustainability Initiative was launched in 2014 following the elevation of Sustainability to the Executive Board Level in 2013.  Under the guidance of QuEST Forum Chair Steve Pickett and QuEST Forum CEO, Fraser Pajak, a pilot group of nine companies began submitting data into the QuEST Forum system in May of 2014.

    Whether organizations embrace sustainability full force by implementing ISO 14001 or incorporate sustainability aspects into their existing TL 9000 and ISO 9001 quality systems, QuEST Forum has done a great job through the IGQ Work Group in elevating sustainability to a strategic level, developing a model with 10 sustainability measurements.

    Don’t expect this focus to fade in organizations, it’s here to stay.  Sustainability, Corporate Social Responsibility (CSR) and Environmental Management (impacts, outcomes and improvements) are front and center for the C-suite.  They are not “buzz” words anymore, for those who may have considered them as such.

     

    Awareness and Value Of ICT Supply Chain Quality

    In 2014, you couldn’t help but notice the increase in presentations and participation on panels at important allied organization events like TIA, the NTCA (now the Rural Broadband Association), OSP and NATE.  Even our own CEO Sue Clancy and QuEST Forum CEO Fraser Pajak spoke to TIG (The Technology Industry Group) in Chicago in 2014.  Awareness of ICT quality through QuEST Forum is increasing with these efforts, new global partnerships and through social media channels.  The two new initiatives of Sustainability and Tower Quality and Reliability (2014) have also shined a spotlight on the relevance of QuEST Forum with regard to ICT supply chain quality.

     

    The Focus For 2015: Important Initiatives

    If you review the new QuEST Forum website, you’ll see all of the 2015 initiatives clearly presented:

     

    • Cell Tower Quality and Reliability
    • Cost of Poor Quality
    • Marketing Outreach
    • Network Function Virtualization
    • Network and Service Reliability Measurements
    • Product Development
    • QuEST Forum Academy
    • Small Business
    • Sustainability
    • Wireless Handsets

    Two new initiatives that we feel need to be highlighted are the Cost of Poor Quality (CoPQ) and Network Function Virtualization (NFV).

     

    NEW: Cost of Poor Quality (CoPQ):

    The goal of this new initiative is to create a clear, aligned definition and normalized reporting for an agreed set of CoPQ elements.  Members are being solicited for participation in a benchmarking exercise of agreed upon KPI’s affecting CoPQ.  Deepti Arora of Nokia is leading this effort.

    BIZPHYX Senior Consultant and QuEST Forum Fellow, Irv Briks recently delivered a CoPQ webinar as part of the QuEST Forum Small Business Lecture Series and Small Business Initiative.

     

    NEW: Network Function Virtualization (NFV):

    Critical to the rapid increase in technology on networks, this initiative will clarify and prioritize the industry’s current NFV quality and performance reliability issues and will be led by a team of companies whose products and services are used in the development, deployment and use of NFV.

    Both are critical to the ICT industry and we’ll keep our readers up to date on relevant outcomes with these initiatives.

    The long and short—between this activity, the work of the regional hubs (Americas, APAC and EMEA) and the impending ISO 9001:2015 revision coming at the end of the year, there will be no rest for any of us.

    2015 is really going to be “The Year Of Quality”.  Stay tuned and get involved!

     

    For more information on ICT quality, TL 9000 certification, QuEST Forum and the value of QuEST Forum membership, please contact info@bizphyx.com

     

     

     

     

     

     

     

     

     

     

     
  • support 1:10 am on February 28, 2015 Permalink | Reply
    Tags: Detasad, Detecon, Deutsche Telekom Group, EMEA telecom,   

    BIZPHYX Taking TL 9000 To The Middle East With Detasad 

     

    Recently, BIZPHX had the privilege of working with Saudi telecom leader Detasad (Detecon Al Saudia Co, LTD).  BIZPHYX Senior Vice President, Bob Clancy traveled to Saudia Arabia to work with this fine group of telecom executives as they begin to implement TL 9000. Detasad is adding TL 9000 to their ISO 9001 Quality Management System.

    Featured in this photo is Bob Clancy (3rd from left) with members of the Detasad TL 9000 implementation team at their kick of meeting.  Bob assisted with this process, as well as with their TL 9000 training and gap analysis:

     

    BIZPHYX At Detasad
    Detecon Al Saudia is a joint venture between Saudi FAL and German Detecon International, which started business operations in 1982 (over 30 years ago) in Riyadh.  Being a member of Deutsche Telekom Group, Detasad’s primary business focus is providing managed telecommunication and IT infrastructure services.  This includes a full-fledged operation and maintenance service portfolio for fiber optical, copper, microwave, satellite and GSM networks.

     

    Featured in this picture is Bob Clancy participating in a regional custom of enjoying authentic Saudi Arabian coffee at an after hours gathering:

     

    BIZPHYX at Detasad 2015

     

    Thank you (شكرا) Detasad for being such gracious hosts.  We know you’re going to add great value to your organization with TL 9000 certification and we are excited to be a part of this process with you!

    For information on Detasad’s commitment to quality, read more here on their website.  It’s so inspiring to see a company’s quality system clearly outlined as a part of its corporate culture.

    Is your quality policy front and center on your website (signed by your CEO)?  It should be.

    Congratulations Detasad!

     

    For more information on TL 9000 training and implementation, please contact info@bizphyx.com.

     

     
  • support 2:42 pm on December 9, 2014 Permalink | Reply
    Tags: Condumex, Mexico Telecom   

    The TL 9000 Global Footprint Expands In Mexico 

    TL 9000 continues to gain global momentum as an international ICT quality standard and the trend continues in Mexico!   We recently had the privilege of working with Condumex in Mexico on their TL 9000 audit training.

    Featured in these photos are BIZPHYX SVP, Bob Clancy (holding book) with a TL 9000 auditing class at Condumex.  These executives have just learned how to audit the TL 9000 quality standard.

    BIZPHYX Condumex TL 9000 Class Graduates

    Condumex is a division of Grupo Condumex, one of the most important industrial consortiums in Mexico.  It is currently the most prestigious manufacturer of electrical conduits in the country and is currently of the largest holder of valid patents in Mexico.

    BIZPHYX At Condumex

    Congratulations Condumex!

    Calidad de las TIC sigue avanzando en todo el mundo y BIZPHYX se ha asociado con sus clientes internacionales para que esto ocurra !

    For more information about implementing the TL 9000 quality standard and TL 9000 training, please contact info@bizphyx.com.

     

     

     
  • support 1:44 am on August 15, 2014 Permalink | Reply
    Tags: , epi consulting UK, ICT Sustainability, Nokia, QuEST Forum EMEA, Steve Pickett, , TL 9000 sustainability   

    QuEST Forum Takes On Sustainability At EMEA 2014 

    Mid-year we always provide an update on QuEST Forum conferences and current TL 9000 initiatives.  In late June, BIZPHYX executives attended the QuEST Forum EMEA Regional Conference in Vienna, Austria.  This is QuEST Forum’s annual conference covering activities in the Europe, the Middle East and Africa.  This year’s EMEA conference really highlighted the Executive Board’s focus on Sustainability.  Who isn’t focusing on CSR and Sustainability, right?  Well, EMEA telecoms are no different.  Steve Pickett, Chair of the QuEST Forum Executive Board and CEO of WesTower Communications, presented about the Board’s news sustainability objectives and how they will impact the TL 9000 standard going forward.  QuEST Forum recently included several sustainability requirements in TL 9000, including a requirement for organizations to define product disposal as part of its product lifecycle.

    John Spears, Director at epi Consulting in Gloucester, United Kingdom gave a very compelling presentation entitled: “Sustainability – What, Why & How, the Proposed QuEST Forum Approach to Sustainability.”  John specializes in supply chain strategy, sustainability, energy efficiency and circular economy in the EU.  He works with ICT suppliers and service providers such as Vodafone, Ericsson, Huawei, ZTE, Samsung, Saudi Telecom, Energis and Scottish Power.  He and Wes made the case for a set of global initiatives in ICT sustainability.

    So stay tuned for future updates to the standard.  This corporate reality is not going away and that’s why we are becoming more involved in helping clients certify to complimentary standards in electronics recycling, like R2More to come on that subject in a future article and upcoming podcast.

    As always, these conferences provide excellent presentations on the value of the TL 9000 standard and ICT quality practices in general.  A stand out presentation was provided Nokia Networks’ Dr. Sunita Chauhan and Soma Sarkar who presented their paper on Nokia’s software quality defect detection model.

    Together, they described Nokia Networks’ approach to eliminating defects early in the software development process.  This model has significantly improved Nokia’s ability to prevent defects, contain and detect them early, and correct them faster.  In turn, this has resulted in virtually zero known defects in their end product for customer pilot projects.  They achieved this without compromising delivery schedules.  In fact, Nokia Networks has decreased open customer defects in its software by more than 60% since 2011 and cut network outages by a third since 2012.  That’s serious business.  Nokia recorded this presentation and you can watch it here:

     

     

    So for now, outside of the updates that will likely occur to the TL 9000 standard as the result of the impending ISO 9001:2015 revision, keep two concepts in mind– Small Business/Technology Start-Ups and Sustainability.  These will be the likely drivers of future organizational goals within QuEST Forum and for the TL 9000 quality standard.  Now, we begin preparing for the Americas Best Practices Conference which, will be held in Clearwater, Florida in September!

     
  • support 3:52 am on December 21, 2012 Permalink | Reply
    Tags: , NGN, , Time Warner Cable, , ,   

    What’s In Store For ICT Quality Next Year? A Look At TL 9000 In 2013: 

    As we get ready to close 2012, it’s important to reflect on where TL 9000 has made an impact in the past year.   NEC’s mobile operation recently certified to TL 9000 and there has been a rapid deployment of TL 9000 registrations around the globe.  In the USA, there are many ICT segment leaders that have utilized TL 9000 to transform their telecom business models, such software innovator BroadSoft and major service provider (MSP), AT&T.

    For example, in May of this year, AT&T reached a new milestone with the successful conversion of 23 network operations centers from the ISO 9001:2008 standard to the more appropriate TL 9000 standard under product categories 7.1.2, Provisioning and 7.3.2, Network Operations Center.  These centers include the Global Network Operations Center, Central Office and Mobility Dispatch Centers, Network Reliability Centers, Transport Provisioning Centers and Network Translations Centers.   These centers join an already impressive line-up of TL 9000 registrations in AT&T which include Procurement, C&E Pole Placement and the Long Distance Service Center.  We were proud to be a part of that process.  AT&T continues to expand their TL 9000 program with three more network centers in the process of implementing the standard and others are in the queue.  BIZPHYX remains engaged in leading their diverse suppliers through TL 9000 implementations.

     

    Global Adoption

    Clearly global quality remains a critical element in supply chain risk and risk management.  ICT supply chains are very complex with critical Tier 1 and 2 manufacturers and suppliers located overseas.  That’s why QuEST Forum works so diligently with their global “hubs” to expand TL 9000 education and certifications in Europe, India, China and Japan.  As a global trainer provider and member of QuEST Forum, we’re involved in this process by providing the necessary training to help drive these implementations.

    This focus will only continue to expand in 2013.  In just the past few months, many new registrations have been earned in the APAC region by companies such as Daesung Network Technology Co., Ltd., Delta Power Solutions India Private Limited, Flextronics (Nanjing) Technology Co., Ltd., Flextronics Computing (Suzhou) Co., Ltd., GOVA, Huizhou Fantop Optoelectronics Display Co., Ltd., Mobile Nine, Co., Ltd.,Network Systems & Technology (P) Ltd. – Communication Business Unit and Aricent Technology (Shenzhen) Company Limited.

    It’s also very exciting to announce the leadership selected for QuEST Forum hubs around the globe for 2013.  This is an impressive list of ICT suppliers and service providers and we’re pleased to be working with so many of these fine organizations:

    EMEA Region:
    Chair – Maria Eriksson, Ericsson, Vice Chair – Manfred Kenull, Cisco Systems and EMEA BPC Chair – Michaela Feiertag, Alcatel-Lucent

    APAC Region:
    Co-Chair – Satoshi Ikeuchi, Fujitsu, Co-Chair – Xu Feng, ZTE Corporation, APAC BPC Chair – Jack Pompeo, Huawei Technologies Co. Ltd. and APAC Secretary – Ashok Dandekar, Fujitsu

    Greater China Hub:
    Co-Chair – Xu Feng, ZTE Corporation, Co-Chair – Zhang Wei Hua, China Tel Shanghai, Co-Secretary – William Wong, HKQAA and Co-Secretary – Dr. Wan Juyong, CEPREI

    India Hub:
    Co-Chair – SK Sharma, Bharti Airtel Ltd., Co-Chair – Raju Wadalkar, Tech Mahindra, Co-Secretary – Inder Mohan, Bharti Airtel Ltd. and Co-Secretary – Kavita Choure, Tech Mahindra

    Japan Hub:
    Chair – Shunichi Fujii, Fujitsu, Co-Vice Chair – Sadao Kamioka, Alcatel-Lucent, Co-Vice Chair – Toshihiko Ogura, JQA and Secretary – Hisahiro Yoshizaki, Fujitsu

    Korea Hub:
    Secretary – Junil Song, KQA

     

    The Standard Expands: Next Generation Measurements and Upcoming Revisions

    As the ICT landscape continues to evolve into the cloud and public utility grids, so will TL 9000.  QuEST Forum Next Generation Measurements (NGN) sub teams are focusing on the areas of Pre Deployment, Software/Applications, Sustainability, Performance, Security, Cloud Computing/Data Center, Enterprise and Wireless.  Cloud and Wireless sub-teams are actively reviewing Product Categories and exploring new measurement possibilities. The Wireless sub-team has documented a Peak Throughput measurement that is ready to move into a trial phase.

    As many are aware, the TL 9000 Measurements Handbook R5.0 goes into effect in 2013 and work on the Requirements Handbook R5.5 are already underway.  The integrated Global Quality (IGQ) Requirements & Measurements Work Group (WG) has agreed to send out the TL 9000 Requirements Handbook Draft Release 5.5 for a full Forum review. Comments are being solicited and are already due back to IGQ prior to the 2013 Leadership Summit, Work Group Meetings and Strategic Initiative Meetings in late January of 2013.

    All of this work keeps the TL 9000 quality standard on the cutting edge of ICT, while preparing for advances in telecom products and services in addition to expanding deployment of the standard in market segments such as cable and video.

     

    New Market Segments, Brand Expansion

    New QuEST Forum CEO, Fraser Pajak is wasting no time in elevating the discussion of TL 9000 with other ICT organizations.  Just recently, Fraser presented at the 2012 International SNO Conference.  The Service and Network Operations group (SNO) is a working group put in place by the International Telecommunication Union – Telecommunications Sector (ITU-T) to encourage the development and the implementation of Network and Service Management activities.  He presented on QuEST Forum’s benchmarking capabilities.  As a result, Time Warner is now involved in QuEST Forum.

    Fraser also recently presented at the ETIS Community Gathering 2012 in Athens.  ETIS is a membership based organization which brings together the major telecommunications providers in Europe on key information and communication technology issues.  This level of recognition supports the goals and objectives of the EMEA region.

    Look for this type of leadership to rapidly increase as QuEST Forum CEO, Fraser Pajak implements his strategic plan to expand TL 9000 into new segments of the industry.

    2013 is on track to be an incredibly busy year for the TL 9000 quality management system and we will continue to provide important information to our readers.  BIZPHYX CEO, Sue Clancy remains on the QuEST Forum Executive Board as an Executive Contributor and BIZPHYX Senior Vice President, Bob Clancy is the Co-Secretary of the GBE Work Group along with executives from Fujitsu, Cisco Systems and Alcatel-Lucent.  In March, we will be facilitating TL 9000 sanctioned training in Bangalore, India and we are also leading the way with the new VILT auditor courses. The Q1 course is being offered February 27-March 1st, register here.

    So get ready, the pace is really picking up under the leadership of new QuEST Forum CEO, Fraser Pajak and returning Board Chair, Tim Harden of AT&T.  Stay subscribed to this blog and our quarterly publication, THE STANDARD for the latest in TL 9000, ISO 9001, ISO 14001 and ISO 27001 news and trends.

    Enjoy the Holiday season with friends and family and have a very Happy New Year!

    We’ll be back with you in 2013…  For more information, contact info@bizphyx.com

     
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