Updates from July, 2010 Toggle Comment Threads | Keyboard Shortcuts

  • support 11:35 am on July 19, 2010 Permalink | Reply  

    Corrective and Preventive Actions: Wrap Up 

    For the past few weeks we have been discussing the keys to an effective corrective action system including the three elements of every corrective action: correcting the defect, analyzing why the defect occurred (a.k.a. root cause analysis) and preventing future recurrences of the defect.  Let’s wrap up this topic thread by discussing another frequently asked question.  Should I close a corrective action first or verify, then close? You can close the corrective action when you fix the defect, thus meeting a timely interval for taking action to fix that particular defect.  However, it remains to be seen whether the root cause has been found and solved.  The analysis of the defect’s root cause and preventing recurrence may take longer, so don’t log verification of the corrective action until you are sure your action plan has been effective.

    Let’s go back to our original example of the flat tire.  Recall that we had a flat tire (defect) and an analysis found the root cause to be the mall parking lot was full of nails.  Our analysis led us to contact mall management to ensure that the root cause was cleaned up.  Our corrective action was closed when the defect was fixed.  However, we aren’t going to log it as verified until we have confirmed that the root cause has been eliminated, i.e. there are no nails in the lot.  We can inspect the lot, we can hire a third party to inspect and report, or we can contact management to see if they have removed the nails.  Any of these are OK, but in this instance inspection is probably the best verification.

    Why do all this? We don’t want to get back in the car and have a flat tire again if we can avoid it.  Again, one of the key elements of an effective corrective action system is not just correcting things after they happen, but preventing them from happening again when we already know about them!  This quality management topic was presented by Bob Clancy, SVP of BIZPHYX.   For further information, please contact him directly: bclancy@bizphyx.com

  • support 1:21 am on July 12, 2010 Permalink | Reply  

    Using Corrective Actions For Improvement 

    This week we are continuing the discussion of corrective actions with a focus on improvement.  In our previous posts we have provided tips on the elements of a formal corrective action process and why these are important.  You may recall that a corrective action must correct a defect or issue, and a corrective action plan must follow to prevent the recurrence of the root cause of the defect.  Why is it important to formalize the corrective action process?

    The recording and formal reporting of corrective actions helps to change the way members of your organization think about and deal with product and service defects.  In short, a formal reporting process spreads the knowledge about a quality issue or defect to management and to others who may not otherwise have known about it.  We thereby create a culture of awareness and prevention.

    Think of it this way.  In a world without a formal quality culture, an employee or customer finds a problem and might send an email or call someone to report the problem.  Action may or may not happen and nobody follows up to ensure correction.  When an organization uses a Quality Management System the same initial report occurs by email or phone, but a corrective action would also be completed a and entered in to a tracking system.  The corrective action would be monitored by management and the resulting “fix” would be communicated formally to other employees. This ensures that the defect and its future prevention are widely known among employees.  A best practice might be to communicate these in a quality bulletin, or on a quality Web site.  If you need assistance in implementing any of these programs or steps, please contact bclancy@bizphyx.com

    • Chase 4:36 pm on July 13, 2010 Permalink

      Great information! I’ve been looking for something like this for a while now. Thanks!

  • support 3:47 pm on March 19, 2010 Permalink | Reply
    Tags: ,   

    Can I see PDR’s for more than one product category? 

    Only as a QuEST Forum member company can you access performance data for any product category.

  • support 3:24 pm on March 19, 2010 Permalink | Reply
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    Do we have to be QuEST Forum members to access PDR’s? 

    Yes.  Only member companies have full access to PDRs.  For more information about QuEST Forum membership and the value of PDRs contact us at support@bizphyx.com.

  • support 2:48 pm on March 19, 2010 Permalink | Reply
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    I keep hearing and seeing the term “PDR’s”. What does PDR stand for? 

    QuEST Forum requires certifying organizations to supply certain standard measurements each month.  The output of these measurements is blind data that can be used for benchmarking, in the form of PDRs or Performance Data Reports. Performance Data Reports can be used by certified member companies to track their performance against industry trends including best in class, worst in class, and industry average.  The subject of PDR’s is somewhat complex and requires some study.  We recommend that you contact us at support@bizphyx.com for further information.

    • k.e. 11:07 am on May 27, 2010 Permalink

      I am curious, does ISO 9001 incorporate performance data? We wanted to know before taking on this type of project.

    • support 2:48 pm on May 27, 2010 Permalink

      K.E., we have your e-mail address and will respond to this question in depth!

  • support 2:38 pm on March 19, 2010 Permalink | Reply
    Tags: , QuEST Forum RMS, ,   

    How do I benchmark my TL 9000 measurements? 

    To benchmark your measurements go to the TL 9000 website, http://www.tl9000.org, log in, and click “RMS” then click “manage registration.”  Scroll down until you see “View Annual Performance Data Reports” about the middle of the page.  That is where you will find the data.  If you are a certified QuEST Forum member you will have access to data trends.  If you are a certified nonmember company you will have access to an annual snapshot of the benchmark data for your product categories.  For further questions e-mail us at support@bizphyx.com.

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