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  • support 3:44 pm on December 9, 2014 Permalink | Reply
    Tags: ISO 9001: 2015   

    Are You Ready For ISO 9001: 2015? 

    We’re fresh off of the November QuEST Forum Leadership Council and Work Groups and many tough questions were asked about the future of  TL 9000 and the ICT quality management standard.

     

    One important question being addressed is—how will the impending changes with ISO 9001: 2015 impact the TL 9000 quality system?  Quite frankly many of our clients have questions about how the changes to ISO 9001 will impact not only TL 9000, but other related quality standards like ISO 14001 and ISO 27001.

     

    Well mark your calendars!  Our 2015 Webinar Training Course List is LIVE!

    BIZPHYXTraining

     

    BIZPHYX is offering 4 complimentary about ISO 9001: 2015 and ISO 27001 in 2015, which should help our clients mentally and strategically prepare for these changes.

    For more information about upgrading your current ISO based quality system, contact info@bizphyx.com.

     
  • support 1:00 pm on July 16, 2014 Permalink | Reply
    Tags: ISO 9001 DIS Stage, , , , Quality Management Systems   

    Public Comments On ISO 9001: 2015, Here’s Your Chance 

    As we recently covered on our social media sites, there’s a new milestone in the ISO 9001:2015 process and you can be a part of history in the making!  ISO 9001: 2015 is now available for PUBLIC comments.

    The standard is currently at the Draft International Standard stage (DIS stage) and by making the standard available for public comment, anyone in the world including those in private industry, academia, consumers and government regulators, have a chance to provide their input on the world’s most implemented quality management standard (QMS).

    It can be difficult to keep up with all of the different stages and acronyms, so ISO.org produced a brief video with ISO Secretary General Rob Steele, to help clarify what the public comment stage really means.

    Watch this video to find out more about the ISO 9001 DIS ballot and contact the ISO member in your country to have your say:

     

     

    For more information on the ISO 9001:2015 revision process and what it may mean to your current QMS, please contact info@bizphyx.com

     
  • support 3:37 pm on June 2, 2014 Permalink | Reply
    Tags: ,   

    The ISO 9001:2015 Revision: How Proposed Changes Will Impact TL 9000, ISO 14001 and Other Related Standards 

    As many of our clients are aware, ISO 9001: 2008 is under revision.  ISO 9001 is one of the most widely used ISO quality standards.  The proposed revisions have worked their way through the Working Draft (WD) and Committee Draft (CD) stages and are now available as a Draft International Standard (DIS), a key milestone in the revision process.

    Since changes to ISO 9001: 2008 will impact other quality standards like TL 9000 and ISO 14001 (as examples), we like to keep to readers aware of the potential changes and impacts to their existing quality systems.  As active members in QuEST Forum the governing body over TL 9000, we can report that organizationally we’re waiting to see what changes occur with ISO 9001 before significant revisions are made to the current TL 9000 quality standard.  Since TL 9000 is the ISO based quality standard of the ICT and telecommunications industry, changes to ISO 9001 may have an impact on the standard as well.

    We felt the timing was right to provide our readers with relevant information, as well as source material on the revision process and the proposed changes, especially coming off of the recent ASQ Conference on World Quality.  Everyone is waiting to see how much of the DIS will be upheld and what we’ll have to work with in 2015.

     

    Timeline For Change:

    Like all ISO standards, ISO 9001 is reviewed every five years and is now being revised to ensure it is relevant and up-to-date.  At the DIS stage all interested parties can submit feedback that will be considered before the final draft is published by the end of 2015.  After public comments are collected, the revised standard will work its way to FDIS status (Final Draft International Standard), which is expected to take place by July 2015, with the published standard targeted for September 2015.  Once the new standard is published in September (or by the end of December 2015), there begins a 3-year transition period for implementation to the revised standard.

    Since the publication of the Draft International Standard (DIS), which is available at many sites including ISO (click here), many certifying bodies (CBs), Registrars, consultants, auditors and quality organizations have offered their opinions on the proposed changes.  Below the video, you will find links to these source materials.  While everyone has their own take on the DIS, generally here’s what we know will change and why:

     

    Why The Standard Will Change:

    It’s important that the standard remain relevant with regard to changing times, products and services and evolving economies of scale.  As a result, ISO wants to develop a more consistent foundation for the long-term (25 years) and one that will facilitate better integration among all the various quality standards.  Certainly it is ISO’s goal to increase adoption of the standard and to do so, it is necessary to address the rise of service organizations (vs. manufacturing) and the technological changes that impact the way we work in terms of telecommuting and the “virtual office”.

     

    Quick Overview Of What Will Change:

    ISO 9001 (along with ISO 14001 and ISO 27001) is under revision to the common framework.  Annex SL is the generally used shorthand for this and there is a larger push to align all future ISO management system standards under the new Annex SL model.  Revision to the common framework is intended to enhance the alignment and compatibility of standards.  Some of the proposed changes include:

     

    –An emphasis on risk based management. Risk management is in, preventive action out

    Organizational Context.  A new clause that will require the organization to define itself, determine internal and external issues relevant to its purpose and that affect its ability to achieve the outcomes in their quality management system.   It’s a new way of viewing the QMS.

    Process Approach is now embedded in requirements

    –No Management Representative or Quality Manual is required

    –Numerous terminology changes (for example “product” is now “goods and services”)

    New clause numbers in the High Level Structure

    –More leadership requirements for management as well as an emphasis on achieving “value” for the organization and its customers

    A change in structure.  There are now 10 main clauses proposed which speak to the alignment with other standards (see below):

     

    (from DNV-GL)

     

    Here’s a brief video clip from ASQ TV (the full video link is provided below with a list of source materials)

     

    Source Materials For Your Consideration:

    We’ve provided links to some of the better summaries, videos and source materials that we’ve reviewed:

     

    An intense 1-hour overview webinar (with PDF) of the process from CD to DIS from DNV-GL

    (DNV-GL Business Assurance is a global certification body headquartered in Milan, Italy.  Our CEO participated in this live webinar overview in 2013).

    A follow-up PDF on the DIS for ISO 9001:2015 from DNV-GL.  It outlines the main changes

    (Burt Holm, Northern District Sales Manager for the USA facilitated this.  We think it’s excellent and have posted it on our Knowledge Base).

    Full video link from Mark Ames on ASQ TV

    (From the ASQ TV channel as featured during their recent Conference On World Quality).

    An overview from the NQA blog

    (NQA is a highly respected global Registrar known as National Quality Assurance)

    An overview PDF presentation from ASQ

    (ASQ is the American Society for Quality.  BIZPHYX is a member of ASQ)

    An overview from SGS on the Committee Draft (CD) stage

    (SGS is a multinational company headquartered in Geneva, Switzerland which provides inspection, verification, testing and certification services)

    We will keep our readers aware of any updates to the process as they occur here on our blog and on the BIZPHYX Knowledgebase.

     

    The most important thing you must consider is that change is coming and some believe for the better.

     

    Learn about theses changes as you see fit.  Evaluate whether or not these changes will impact your organization. Open a discussion with your quality consultant or Registrar.  There will be time once the final standard is published to revise your quality system before the transition period (3-years) is complete.  For more information on the ISO 9001: 2015 revision, contact info@bizphyx.com.

     
  • support 3:16 am on September 17, 2012 Permalink | Reply
    Tags: corrective action plan ISO 9001, , , , , , root cause analysis,   

    Effective Use of Your Corrective Action Plan In Quality Management (QMS) 

    A corrective action plan is far more than picking up the phone to call another department to report a defect.  In this video training clip, we feature BIZPHYX SVP, Bob Clancy providing tips on how to strengthen your organization’s corrective action plan.

    He discusses data collection and analysis to support “lessons learned” and as a way to prevent problems in the future. Bob details how to verify if you have a formal corrective action plan that includes true root cause analysis and how to maximize that process.

    http://www.youtube.com/watch?v=dMwiQAhiV9c

    For further assistance please contact bclancy@bizphyx.com.

     
  • support 1:01 am on April 1, 2012 Permalink | Reply
    Tags: , Information and Communication Technologies, , ISO/IEC, ,   

    ISO By The Numbers and The Force Multiplier For ICT Innovation 

    This month, we have added some new resources to our Knowledge Base, including papers on ISO By The Numbers and The Force Multiplier For ICT Innovation.

    In 2011, references to ISO and its standards on Internet media sites increased by 128,937 compared to 2010, with a total of 467,830–presenting a rise of 38% according to ISO.org.  This is of particular interest to our clients who work so hard to achieve their TL 9000, ISO 9001 and ISO 14001 certifications.  There’s clearly a global interest and buy-in on implementing the important ISO standards.

    In a recent article from ISO, in 2011 ISO published 1,206 new or revised standards, bringing the total number of current standards in the ISO catalog to 19,203.  According to ISO, thirty-eight ISO national member bodies provided the administrative and technical services for the committees developing standards.  The demand for new standards is also on the rise.  In 2011, 1,419 new projects for ISO standards were registered, raising the number of items in the work program to 4,007.

    To really understand the depth and scope of ISO standards throughout the globe, you can obtain the full publication, ISO in Figures from the ISO store.   A complimentary summary brochure can be downloaded from ISO.org or you can download a copy from the BIZPHYX Knowledge Base.

    Also of interest to our clients and readers is another publication recently released from ISO and IEC (The International Electrotechnical Commission).  The IEC manages Conformity Assessment Systems, which certify that equipment systems or components conform to its international standards (semiconductors, fiber optics, nanotechnologies).  Their joint technical committee (ISO/IEC JTC 1) has placed an emphasis on ICT (Information and Communication Technologies).

    The thoughts and findings that will continue to result from the JTC 1, the multiple subcommittees (SCs) and the working groups (WGs) will certainly have an influence on TL 9000, the telecommunications quality standard, which is evolving to reflect ICT.  We have a copy of this paper called The Force Multiplier For ICT Innovation on the BIZPHYX Knowledge Base.  This PDF outlines how the JTC 1 is hard at work integrate standards and guidelines for all these complex technologies.

    Just consider for a moment the interrelation of the multitude of communications and software products and services–and what that means for the volume of standards that include security.  In that overlay or “force multiplier”, you have products and services that integrate with smart cards, bar codes, information security, biometrics, cloud computing and so much more.

    It is in the ISO/IEC JTC 1 where the heavy lifting begins.  This is where the basic “building blocks of new technologies are defined and where foundations of important ICT structures are laid” (more than 2,400 standards and related documents).

    Clearly, it’s clearly all about ICT.  In fact, QuEST Forum has recently redefined its value proposition, “… QuEST Forum unifies the global ICT community through the implementation of TL 9000, an industry specific quality management system that is built on ISO 9001 and the eight quality principles.”

    QuEST Forum’s IGQ Work Group is hard at work preparing to release R5.0 of the TL 9000 Measurements Handbook (possibly by the end of 2012).  The IGQ team has already proposed changes to the Product Category Tables A-1 through A-3 and these revisions are currently out for review by certified member companies.

    We’ll see what develops in the next few years from the ISO/IEC JTC 1 and what influence the outcomes will have on the evolution of TL 9000.  For more information, please contact info@bizphyx.com.

     
  • support 11:52 pm on March 25, 2012 Permalink | Reply
    Tags: , , ,   

    Big Brands That Lead With ISO 14001 And So Can You 

    In an article featured in the February 2012 edition of ISO Focus + called Future Gear (get the online version here), high-level executives from the world’s leading car makers such as Audi, Bentley Motors and Kia Motors revealed their companies’ perspectives on the benefits of standards implementation.  The global automotive sector is undergoing a radical transformation. The current dialogue is about fully networked cars–the cars of the future, which are now referred to as intelligent transport system (ITS).

    Sergio Marchionne, CEO of Fiat and Chrysler Group was interviewed and one of his statements just resonates with all of us in quality management, “We do need standards; the world needs standards. Standards help an enterprise manage business-critical issues such as quality, environmental performance and safety.”

    In that same article you gain insight on the automotive brands that lead with ISO 14001 as a way to deal with environmental concerns.  Michael Straughan, a Board Member of Bentley Motors defines how Bentley embraces ISO 14001.  He stated, “we were one of the first UK plants to achieve ISO 14001 certification for environmental management, the first in our sector to set out a clear strategy for reducing our impact on the environment, and we are now the first UK automotive plant to certify to the new ISO 50001 energy management standard.”

    Let’s move from the automotive sector to the pharmaceutical industry and examine Bayer.  Bayer’s oldest and largest West Coast facility (the Berkeley site) has established a tradition of environmental protection that is now shared by all other sites.  Berkeley was Bayer’s first North American facility to receive ISO 14001 certification and has maintained this certification every year since 2001.  Now, as outlined on the sustainability section of their website (see Bayer Sustainability Management), 62 of their sites are certified to ISO 14001 with an addition 9 certified to OHSAS 18001.  That’s leading in a big way.

    The automotive and pharmaceutical industry brands embrace ISO 14001, but what about toy industry?  Who’s leading in environmental leadership? LEGO.  In a great story featured on Greenbang, a smart technology blog, you learn about the incredible sustainability report from this Denmark based toy manufacturer.

    LEGO aims to be 100% powered by renewables by 2020.  So is LEGO ISO 14001 certified?  That would be a resounding–yes.  You’ll see from the sustainability section of their website that all of the production sites in the LEGO Group are certified to the ISO 14001 standard, a primary step in their overall efforts which started back in 2007.

    On our blog, we continue to demonstrate how ISO 14001 is a key tool in the arsenal of the big brands to address environmental and sustainability goals.  Many of these brands push ISO 14001 down through their supply chains.

    So, does this motivate your organization?  Does ISO 14001 apply to you?  Even the smallest of companies, including service organizations certify to ISO 14001.   We’re ALL global suppliers and global supply chains require global environmental standards.  BIZPHYX recently led several clients to ISO 14001 certification, with more to certify in 2012.  Please visit the websites of these recently certified, diverse service providers:

    • CE2, a support services firm for government agencies in Pleasanton, California
    • Elgia, a business process outsourcing firm in Alpharetta, Georgia

    They’ve taken the lead in their respective industries–and so can you.

    Many of the big brands clearly lead with ISO 14001 for environmental management, so consider yourself in good company.  For more information on achieving on ISO 9001 or ISO 14001 certification contact info@bizphyx.com.

     
  • support 7:41 pm on January 30, 2012 Permalink | Reply
    Tags: , , , ISO Survey Of Certifications,   

    ISO Survey Of Certifications and The Year Ahead 

    In December of 2011, ISO released their latest edition of The ISO Survey of Certifications.  The yearlong study conducted during 2010 outlines the global relevance of the ISO management system standards for quality, environment, medical devices, food safety and information security.  The study results reveal an increase in certificates of 6.23% for a worldwide total of 1,457,912 certificates and users of one or more standards in 178 countries.

    A key aspect of the study is the trend line involving certain standards.  The biggest increases in certification are to the sector-specific ISO 22000:2005 food safety management system standard which is up by 34% and to the issue-specific ISO/IEC 27001:2005 information security management system standard which has risen by 21%.  However, ISO 9001:2008, ISO 14001:2004 (environmental) and ISO 13485:2003 (medical devices) all saw strong increases and are reflective of industry trends in the USA.

    ISO stated that the attraction and stability of the ISO management system model, pioneered by ISO 9001 for quality management, has helped other sectors face specific challenges in both public and private organizations.

    ISO 9001:2008 (which gives the requirements for quality management systems) remains firmly established as the globally implemented standard. The 2010 survey represents an increase of 4% over 2009.

    ISO/IEC 27001:2005 gives the requirements for information security management systems.  At the end of 2010, at least 15,625 ISO/IEC 27001:2005 certificates had been issued in 117 countries and economies.  The 2010 total represents an increase of 21% over 2009.

    ISO 14001:2004 (which gives the requirements for environmental management systems) retained its global relevance for organizations wishing to operate in an environmentally sustainable manner.  Through the end of 2010, at least 250,972 ISO 14001:2004 certificates had been issued in 155 countries and economies which revealed a year over year increase of 12%.  According to ISO-China, Japan and Spain are the top three countries for the total number of certificates, while China, the UK and Spain are the top three for annual growth.

    We see many of our clients looking to expand their existing ISO 9001:2008 and TL 9000 certifications to include ISO 14001 and we have created a unique dual certification program to help new organizations achieve this goal.  Please visit our ISO 14001 page for more information.

    If you would like to access The ISO Survey (which includes data from 1993-2010) you can obtain a free “principal findings” version available on our Knowledge Base or here at ISO.  The complete study including industry breakdowns is available for purchase from the ISO store.

    Other important ISO news was released at the close of 2011 and some of these stories may be of interest to you as well.  Click on these links to access additional articles at ISO.org:

    ISO 19011 (Updated Edition Of The Auditing Standard)

    New ISO Standard Regarding Emergencies At Nuclear Facilities

    Faster and Better ISO IT Standards and The First ISO IT Forum

    New ISO Standard For Emergency Management

    ISO Focus + On Sustainability

    This year we will be addressing many aspects of environmental quality including occupational health (OHSAS 18001).  In addition, we will help you better understand the proposed refinements to TL 9000.  TL 9000 is becoming an even more comprehensive communications standard due to next generation networks and the “hand-in-glove” relationship between network systems and information technology systems and products (ICT).

    In 2012 we will also help frame ISO/IEC 27001 and CMMI’s relationship and integration with TL 9000, the telecommunications quality management standard.  Next week we will provide and update on TL 9000 from the 2012 QuEST Forum Annual Leadership Summit and Executive Board Meeting.  For more information on implementation, training or internal audit of the standards mentioned above please contact us at info@bizphyx.com.

     
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