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  • support 9:42 pm on December 31, 2015 Permalink | Reply
    Tags: , , , , , , TL 9000 R6.0   

    The “Year Of Quality” In Review: Quality Predictions For 2016 

    As we bring the “Year of Quality” to a close, we would like to reflect on the flurry of activity that has occurred in ICT quality and quality management in general.  We’ve been finalizing our own strategic planning for the new business year and we’re fresh off of the QuEST Forum Leadership Council and Work Group Meetings in November.

     

    BIZPHYX: The Year of Quality

     

    The latest revision of ISO 9001, ISO 9001:2015 is going to set the stage for quality in general.  As you probably know, the revision was published in September and organizations have 3 years to upgrade their ISO 9001:2008 QMS to the latest revision.  In addition, ISO 14001:2015 was published and many more ISO based standards ready to update in 2016, are in the queue to align with the latest revision (AS 9100, OHSAS 18001 shifting to ISO 45001, etc.).  Just refer to the Annex SL directives with the latest revision.

    With regard to TL 9000, it too is set to upgrade in September 2016 with R6.0.  While we see alignment with ISO 9001:2015, we also know that sustainability and other ICT specific quality drivers will be in the mix.  We suggest that our ICT clients certified to ISO 9001 and TL 9000, wait until after September of 2016 before making any big decisions.  We can then suggest how to best assist with upgrades regarding both standards (in tandem).

    With regard to QuEST Forum, there is a new Executive Board for 2016 and with that change of guard will come a potential shift to new initiatives with the organization, likely with increased sustainability initiatives, benchmarking and performance data measurements.

     

    Specific standards aside, it is important that ALL organizations consider these factors in 2016:

     

    -supply chain risk due to the global supply chain

    -business globalization in general

    -network data security and transctional data security

    -risk based thinking (reflected in ISO 9001:2015)

    -sustainability initiatives and in some cases, environmental regulation

    -data management (example: tele-health and e-health companies)

    -safety in ICT (example: cell tower safety in the wireless sector)

    -electronics waste (example: auditable recycling standards like R2, which apply to applicable ICT recyclers)

    -customer churn (all telecom sectors, wireless, OTT, etc.)

    -evolving technologies and speed to market, executed with quality performance

     

    We predict that our ICT clients will have an easier time upgrading to ISO 9001:2015 than expected or feared.  However, we also predict that due to economic drivers, global environmental concerns and US regulation; companies will need to strongly consider and develop sustainability goals and address environmental challenges.

    Right now that can be done on a voluntary basis by implementing standards like ISO 14001 and when applicable R2 (electronics recyclers).

    Additionally, rampant data and identity theft, as well as surveillance concerns, will increase the potential for direct burdens on companies, not just the big players and MSPs (example: new card readers, PCI compliance).

    Also consider the rapid evolution of M2M and IoT products and services.  When and how does quality shift to outright legal responsibility?  Right now information security can be helped on a voluntary basis with an entire suite of compliance standards and techniques, including ISO 27001 (when applicable).

    The unknown will be when quality management and assurance shift to forced governmental compliance and regulation.

    Are we there yet?  Probably not in 2016, but it’s likely coming.  How to get prepared?  Recognize that quality is congruent with an organization’s responsibility to serve and protect clients, as well as be good stewards of the environment.

    Implementing a baseline quality management system is a strong first step within an organization to shift a corporate culture to perform at high levels and mitigate risk every day, in every way.  This is done though the leadership of an organization.  ISO 9001:2015 addresses these factors head on through a focus on risk based thinking and leadership (stakeholders)Concepts to ponder before the new calendar year!

    BIZPHYX will be there to assist you every step of the way in 2016.  For more information on implementing ISO 9001:2015 or TL 9000 in 2016, contact info@bizphyx.com

    Happy New Year!

     
  • support 12:36 am on October 28, 2015 Permalink | Reply
    Tags: , , World Quality Month   

    November Is World Quality Month: A Time To Recommit To Continuous Improvement! 

    As you may be aware, November is World Quality Month.  In just a few days, it’s time to join the Global Quality Community in celebrating the concept of Quality.  World Quality Month provides a platform for acknowledging the efforts and accomplishments of quality and all who work to make it happen.

    This is a time to celebrate — a time to showcase the advancements and valuable quality contributions in businesses, communities and institutions.  Together, through our collective passion for improvement, we can raise the voice of quality worldwide!

    Click on the World Quality Month logo to reach ASQ’s Calendar Of Events landing page:

     

     

    38165-WQM-2015-logo-web

    (image courtesy of ASQ)

     

     

    So What Can You Do?  SHARE YOUR VISION!

    ASQ has created a Celebration Guide and a World Quality Month Toolkit that will help you spread the vision of quality to all corners of the globe.  It includes: Banner ads, an e-signature, a poster template, a Power Point presentation, and a press release template.  There’s also a great quality trivia sheet and a resource guide on the “ROI of Quality”.

    We’re going to be Tweeting and sharing content every day during the month of November and you can too.

     

    Join the movement!

     

    For more info on ASQ and World Quality Month, visit their website or contact info@bizphy.com.

     
  • support 1:03 am on October 1, 2015 Permalink | Reply
    Tags: ACP, ACR, CBO, Certification Body, NQA, NQA Associate Consultant Program, NQA Associate Consultant Register   

    BIZPHYX Is Now A Member Of The NQA Associate Consultant Register 

    NQA, one of the largest and most respected ANAB accredited ISO registrars and global certification bodies in the world, has developed a web resource to help clients source experienced quality management consultants.  The new program called the Associate Consultant Program (ACP) and its directory, the Associate Consultant Register (ACR) are now available on the NQA website.

     

    consultant_program-1

     

    BIZPHYX has become a member of the Associate Consultant Program and is now listed as a global consultancy on the NQA ACR.  We are so proud to partner with such a world class registrar and CBO.

    We encourage you to follow NQA on social media and take advantage of their timely and informative quality blog, which can provide you with additional perspectives and case studies on many of the relevant quality standards and practices.

    For more information on NQA and their Associate Consultant Program, contact info@bizphyx.com.

     
  • support 7:05 pm on September 30, 2015 Permalink | Reply
    Tags: ,   

    The Long Awaited ISO 9001:2015 Is Here And What It Means For ICT 

    The countdown is officially over.  The newly revised ISO 9001:2015 is status: PUBLISHED!  Over the past few years there have been many who thought we might not arrive at this moment, but it’s finally here.

    The revised standard went into effect on September 21, 2015, as well as the new ISO 14001:2015.  While there are many new concepts to grasp, you have 3 years to comply with the new requirements.

    Below is an informative and quick overview video from ISO.org that condenses some of the concepts that have changed and that we’ve all been blogging about such as “process approach” and “risk based thinking”:

     

     

    Please note that while you have 3 years to meet the new requirements, we do NOT recommend waiting until the last minute to update your QMS or EMS.  Certifying bodies will be overwhelmed and some are saying they will not accept ISO 9001:2008 after mid-2017.

    Education however is something you can do right away, which is why we’re offering complimentary courses on both ISO 9001 and ISO 27001 in November.  Click on the image below or our countdown page for class descriptions.

     

    2156271a-aec4-4499-9cb3-3fd9631507c1

     

    TL 9000 R6.0, Does ISO 9001:2015 Play A Role And What Does It Mean For ICT Quality?

     

    If you are certified to TL 9000, it is our recommendation to hold tight until TL 9000 R6.0 is released, which is scheduled for September of 2016.

    Once R6.0 is completed, then the transition will be easier for both standards to take place at once.  The timeline to meet the new requirements for TL 9000 will match with the ISO 9001:2015 timeline, so you will have plenty of time to complete both upgrades more efficiently.

    In the coming months BIZPHYX will be helping clients map out their transition plans for ISO 9001:2015 and ISO 14001:2015.  For clients, we’re offering discounted packages to help you transition your quality and environmental management systems in the most cost effective way possible.

     

    For more information, contact info@bizphyx.com or contact BIZPHYX SVP, Bob Clancy directly at bclancy@bizphyx.com.

     
  • support 8:40 pm on July 20, 2015 Permalink | Reply
    Tags: ADVA Optical, British Telecom, BT, , Sustainability Group   

    ADVA Optical Networking Recognized by British Telecom: Sustainability Case Study 

    Earlier this year, British Telecom (BT) recognized ADVA Optical Networking for their advancements in sustainability and for winning BT’s 2014 Better Future Supplier Forum (BFSF) Game Changing Challenge.  ADVA Optical Networking is a member colleague in QuEST Forum and a major BT network equipment supplier.  As a result, their collaboration challenge produced a great sustainability case study.  Click the image below to link to the case study at our Knowledge Center.

     

    ADVA Case Study Image

    ADVA Optical Networking Sustainability Case Study

    Among some of the benchmarks detailed in the case study are:
    • A 300% return on investment
    • Reduces BT engineer travel time by 13,000 hours per year
    • Reduces BT engineer travel distance by more than 300,000 miles
    • Helps cut 750 metric tons of carbon a year from the supply chain

    ADVA Optical Networking is also one of the pilot members of the QuEST Sustainability Initiative and an early adopter of the epi model now being used by the Sustainability Group.  They presented this case study at the 2015 EMEA Conference in Munich, Germany.

    For more information on ADVA Optical Networking, BT and the QuEST Forum Sustainability Initiative, visit the QuEST Forum website.

     
  • support 1:47 am on February 28, 2015 Permalink | Reply
    Tags: CoPQ, , Irv Briks,   

    Introduction To The Cost of Poor Quality (CoPQ) And Its Impact On Profitability 

    BIZPHYX Senior Consultant and QuEST Forum Fellow, Irv Briks recently delivered this educational webinar as part of the QuEST Forum Small Business Lecture Series and Small Business Initiative.

    This presentation is now available as an on-demand learning feature on our website and on our social sites through You Tube.

    In this course, Irv clearly defines the Cost of Quality and the Cost of Poor Quality (CoPQ) and provides concepts and examples that can implemented in your organization to improve profitability:

     

     

     

     

    If you would like Irv to assist your organization with process improvement and any of the techniques discussed in this course, please contact him at irvbriks@bizphyx.com.  You can read his bio and connect with him directly off of our website and/or through LinkedIn.

     

     
  • support 1:34 pm on February 27, 2015 Permalink | Reply
    Tags: ,   

    2015 “The Year of Quality”, ISO 9001 Update and New ISO Standards/Guidelines 

    In Chinese Astrology, they say that 2015 is the “Year of The Goat”.  For those of us in the realm of quality management, we’re affectionately labeling 2015 as “The Year of Quality”.  This is primarily due to the new update of ISO 9001:2015, which is projected to be published at the end of the year.

    Here’s a quick recap on where things stand, as it seems like the last 2 months have been a blur.  We went from the QuEST Forum Leadership Council and Work Group meetings straight to a flurry of year-end implementations and training projects, just as ISO announced critical new timeline updates for the new ISO 9001:2015 standard.

    The New Year kicked off with the QuEST Forum Leadership Summit where new ICT quality initiatives we announced.  Then the ISO/TC 176/Sc 2/WG 24/TG 5 committee, responsible for the ISO 9001:2015 revision, began working through some important member responses to the FDIS.  Like we stated, 2015 is going to be a very busy year in the world of quality management.

     

    ISO 9001: 2015–UPDATE:

    We can report this,—it’s progressing.   In November 2014, ISO 9001 moved to the final stage of the update process, FDIS (Final Draft International Standard).  Nigel Croft, Chair of the ISO subcommittee revising ISO 9001 (ISO/TC 176/ Sc2) released a video and provided an update on the status of the FDIS stage.  He maintains that new ISO is on track for scheduled publication.   The updated version is resting on a new core concept of “risk basked thinking”, which is aimed at preventing undesirable outcomes.  Here is that video update:

     

     

    The ISO 9001:2015 revision will impact other standards and there is much complexity to the update as defined in previous articles on our blog.  For example, standards like ISO 14001 (environmental management) and ISO 27001 (information security management) will share the new alignment.  Ultimately, TL 9000, the ICT quality management standard will be updated (TL 9000 6.0) to incorporate the new changes in ISO 9001.

    Recently the ISO/TC 176/Sc 2/WG 24/TG 5 committee published their Validation Report, incorporating and scoring comments from member organizations that have the duty to provide input (both positive and negative) about the proposed revision.  In the USA, ANSI provided critical input, for the UK, BSI submitted detailed comments and other global member organizations such as SCC (Canada), AFNOR (France), DGN (Mexico) and BIS (India) all contributed to the Validation Report data.  At this point, the comments are now being reviewed by ISO and its up to the committee to acknowledge and address the input.  Right now things are fluid, as the ability to “audit” risk based focus and activity is being weighed.

     

    NEW ISO Standards and Guidelines

    The update to ISO 9001:2015 certainly hasn’t curtailed the release of new guidelines and standards.  In fact, in just the past few months, ISO has released and updated several standards and guidelines.  Here are just a few pertaining to the sectors and clients we serve:

     

    ISO 37500:2014  Outsourcing

    This standard aims to provide general guidance for outsourcing for any organization in any sector.  It provides a general vocabulary for outsourcing practitioners across all industry sectors.  It includes typical outsourcing concepts to improve the understanding of all stakeholders, by providing a set of practices that can be used to manage the outsourcing life cycle.

     

    ISO/IEC 27018:2014  Data Protection, Cloud Privacy

    This International Standard establishes commonly accepted control objectives, controls and guidelines for implementing measures to protect Personally Identifiable Information (PII) in accordance with the privacy principles in ISO/IEC 29100 for the public cloud computing environment.

    (Microsoft just certified to this standard)

     

    ISO/IEC 27040:2015  Guide On Data Security, Storage

    This provides detailed technical guidance on how organizations can define an appropriate level of risk mitigation by employing a well-proven and consistent approach to the planning, design, documentation and implementation of data storage security.

     

    ISO/DIS 37101  Sustainable Communities, Management Systems and Guidance For Resilience and Smartness

    In our rapidly changing world, ensuring cities and communities are fit for the future is a key priority for many city leaders. Providing sustainable energy supplies, coping with environmental and climate changes, building and maintaining durable infrastructures and meeting the needs and expectations of citizens is the focus of this new standard.

     

    As you can see, nothing is slowing down in the world of quality management as it pertains to ICT, the cloud, data security and sustainability.  So stay tuned, there’s much more to come in 2015 and we are creating a resource for our clients to check in on the latest updates on the ISO 9001:2015 revision.

    For more information on ISO 9001 or implementing any of the standards above, please contact info@bizphyx.com.

     
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