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  • support 2:08 am on July 21, 2015 Permalink | Reply  

    An Interview With Great Plains Communications: Leading With Quality Through TL 9000 Certification 

    This podcast episode features an interview with Wyatt Leehy, Manager of the Network Operations Center (NOC) for Great Plains Communications.  Wyatt discusses the yearlong process involved in achieving TL 9000 certification and how Great Plains is leveraging their new TL 9000 QMS to drive service quality and continuous improvement in their Network Operations Center.

    Great Plains Communications is the first Tier III Service Provider in the nation to achieve ISO 9001 and TL 9000 certification.  BIZPHYX led the implementation project for Nebraska’s largest privately owned telecommunications company.



  • support 3:34 am on March 31, 2015 Permalink | Reply  

    A Passion For ISO 9001 Quality: An Interview With Konsultek 

    This podcast episode features an interview with Judi Buckardt, President and CEO of Konsultek, an award winning, ISO 9001 certified WBE, specializing in global information security solutions.

    In this podcast, Judi shares her passion for ISO 9001 quality and how she motivates her management team to communicate, embrace and leverage the company’s ISO 9001 certification.  She describes how she has made quality a part of the corporate culture at Konsultek and in doing so, how they have been able to drive new business and provide superior customer service to the firm’s clients.


  • support 11:11 pm on September 13, 2014 Permalink | Reply  

    Navigating R2 and Electronics Recycling Standards 

    In this episode BIZPHX SVP, Bob Clancy discusses the many electronics recycling standards and approaches such as R2, R2/RIOS and e-Stewards, as well as their alignment with ISO 14001 and OSHAS 18001 and his experience in leading ICT clients to R2 certification.



  • support 1:26 pm on August 18, 2014 Permalink | Reply  

    ISO 9001: 2015 Revision- What You Need To Know (DIS) 

    Since changes to ISO 9001: 2008 will impact other quality standards like TL 9000 and ISO 14001 (as examples), we want to keep to clients and subscribers aware of the potential changes and impacts to their existing quality systems. In this brief tutorial (a recorded version of an earlier blog article), you will learn about the timeline for change, what changes are likely to occur and information about the changes in structure (clauses).  You will also be provided with source material links for your review.

    This podcast is also featured on the BIZPHYX podcast page.


  • support 11:30 pm on June 13, 2014 Permalink | Reply  

    Process Improvement, Standards and The Golden Thread 

    This podcast episode features an interview with BIZPHYX Senior Consultant, Irv Briks as he discusses the concept of Golden Thread and its application in process improvement and quality standards such as TL 9000 and ISO 9001.  In this podcast, he provides examples of “threads” and how to put the concept into work in practice.  Irv is a TL 9000 Expert as well as a 2014 QuEST Forum Fellow.

    This podcast is also featured on the BIZPHYX podcast page.


  • support 7:15 pm on February 11, 2014 Permalink | Reply  

    TL 9000 Requirements Handbook R5.5: Changes From R5.0 Tutorial 

    This new addition to the BIZPHYX podcast channel provides a brief tutorial on new revisions to the TL 9000 Requirements Handbook.  This tutorial covers the changes from R5.0 and how these changes apply in the latest version, Requirements Handbook R5.5.  This podcast by BIZPHYX Senior Vice President, Bob Clancy is also featured on the BIZPHYX podcast page.

    If clients still require further assistance in understanding these changes, please contact info@bizphyx.comOur clients can obtain this assistance at no charge!


  • support 6:17 pm on September 13, 2013 Permalink | Reply  

    TL 9000: The State of ICT and Telecom Quality, Present and Future (Podcast Series) Part 3 

    This podcast episode features an interview with Sue Clancy, President and CEO of BIZPHYX.  In part 3 (and the conclusion) of her interview with Quality News which provides a mid-year update on the TL 9000 Quality Management Standard, Sue discusses the most current revisions to the standard, how the impending 2015 update to ISO 9001:2008 will have an impact on TL 9000 going forward and TL 9000’s interrelationship with other standards such as ISO 14001 and ISO 27001.


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