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  • support 11:56 pm on May 8, 2012 Permalink | Reply
    Tags: , , TL 9000 Asia, , TL 90000 training   

    TL 9000 News: A Report On ICT Quality In India and A New CEO For QuEST Forum 

    BIZPHYX Senior Vice President, Bob Clancy just returned from a 2-week training junket in India where he delivered another series of TL 9000 quality management training courses in New Delhi and Bangalore.

    The courses were extremely well attended by some of India’s brightest minds in telecom and ICT.  India and China are leading the way (in Asia) with the adoption of TL 9000, the global ICT quality management standard.  The QuEST Forum India Hub is creating a path for more education in the region, utilizing BIZPHYX executives to facilitate overview and advanced training of telecom executives in the region.  This effort is also being championed by Bharti Airtel Ltd and Wipro.

    In fact, many of the recent TL 9000 registrations are from Asia.  Our congratulations to the newest TL 9000 registrants: 3Z Telecom, Cybiotronics (Far East) Limited, Emirates Integrated Telecommunications Company, Gonzales Communications, Inc., MAPtech, Mentech Electronics Co. Ltd and Sunwoo Communication Co., Ltd.

    We all had a great time and we appreciate your support and hospitality.  Dhanyavad!

     

    Bangalore TL 9000 Training Class Photo

    BIZPHYX SVP, Bob Clancy With TL 9000 Students In Bangalore, India (May 2012)

     

    Back in the USA, QuEST Forum, the governing body over the TL 9000 standard made a surprising announcement about a new CEO appointment for the organization.

    Trevor Putrah, President and COO of KGP Logistics, the 2012 Board Chair of QuEST Forum and Tim Harden, President of Supply Chain and Fleet Operations for AT&T, the 2012 Executive Board Vice Chair of QuEST Forum, released this joint statement:

    “….Following extensive review and discussion, we are thrilled to let you know that Fraser Pajak will be joining QuEST Forum as CEO.  Fraser is retiring from TELUS Communications as Vice President, National Service Infrastructure Support in May, and he will join QuEST Forum staff effective September 1, 2012.

    Most of you know Fraser well from his activity and leadership as a Director on the QuEST Forum Executive Board and the 2009 Chair of the QuEST Forum Executive Board, along with his extensive work leading the Network and Service Reliability Benchmarking Strategic Initiative (EB6).  Fraser brings a wealth of knowledge in network operations, and his experience and perspective from a service provider standpoint will be essential as we look to continue to build QuEST Forum relevance globally.”

    Fraser Pajak will be leading a global organizational challenge to advance TL 9000 adoption in other segments of ICT such as cable and broadband, by utilizing his expertise and experience with TELUS Canada to influence other C-suite executives in the communications industry.

    We believe some big developments regarding the standard will be forthcoming in 2013!  For more information on TL 9000 training and implementation contact info@bizphyx.com.

     

     

  • support 11:40 am on April 24, 2012 Permalink | Reply
    Tags: , ISO Service Standards,   

    ISO Standards And Their Increasing Traction In The Services Sector 

    For over a decade, we’ve been leading clients to ISO 9001, TL 9000 and ISO 14001 certification. Well over 60% of our customer base is in the services sector.  While we work with many different types of companies such as EF&I telecom suppliers and IT outsourcing firms, we’ve also had the privilege of leading accounting firms and advertising agencies to ISO 9001 certification.  As mentioned in a previous article, we recently led ARTÉMIA Communications in San Francisco to a triple quality management certification to ISO 9001, TL 9000 and ISO 14001.

    BIZPHYX has been on the front line of a continuing trend–the increase in ISO certifications in the services sector.  In the March edition of ISO Focus+, ISO dedicates nearly the entire issue to this global trend.  You can access the online edition here > or visit ISO.org.

    So why now? Why this time and place for the services sector?  First and foremost, we are now part of a global, interconnected world economy.  Second, services represent the fastest growing segment of the global economy and service enterprises are also the largest component of GDP in the US and internationally (source: World Trade Organization).  Finally, consider for a moment that you cannot distribute manufactured goods without service infrastructures and devices supported by ICT (information communication technology) services.

    All of these market forces intersect to fuel the need for global standards that ensure quality, consistent business practices, uniform communications and sustainability in global supply chains.  While most corporate executives are generally familiar with ISO 9001 and ISO 14001 (the environmental standard), many don’t know that there are dozens of industry specific ISO standards (that build upon ISO 9001: 2008) with many new standards currently being developed for the services sector.

    Some of these new standards include guidelines for the financial services, mobile person-to business payments (mobile commerce), network services billing, IT service management and even tourism.

    We encourage you to read the articles in the March edition of ISO Focus+ to learn about many of these new standards and the stunning trends regarding ISO certifications in the services sector.  Pay particular attention to the centerfold entitled “Services In Every Day Life”.  ISO states, “Trade in services is at present the fastest growing area of international commerce, creating new jobs and extending activities in areas running from the IT sector to tourist areas, each with its gamut of sub-services such as car hire and hotels, camping and accounting, among many others.”

    If you’re a service organization and part of a global supply chain, certifying to an ISO quality management standard will not only benefit your business in terms of reduced costs, improved productivity and better customer service–it may become a business inevitability.

    One guaranteed result from certification is that you will gain a significant competitive advantage.  In next week’s article we’re going to reveal the results of a case study BIZPHYX recently published that documents how a group of diverse service suppliers increased their top-line revenues as a direct result of ISO 9001 and TL 9000 certification (the ICT quality standard).

    For more information on ISO 9001, ISO 14001 and TL 9000 certification, please contact info@bizphyx.com.

     

  • support 1:01 am on April 1, 2012 Permalink | Reply
    Tags: , Information and Communication Technologies, , ISO/IEC, ,   

    ISO By The Numbers and The Force Multiplier For ICT Innovation 

    This month, we have added some new resources to our Knowledge Base, including papers on ISO By The Numbers and The Force Multiplier For ICT Innovation.

    In 2011, references to ISO and its standards on Internet media sites increased by 128,937 compared to 2010, with a total of 467,830–presenting a rise of 38% according to ISO.org.  This is of particular interest to our clients who work so hard to achieve their TL 9000, ISO 9001 and ISO 14001 certifications.  There’s clearly a global interest and buy-in on implementing the important ISO standards.

    In a recent article from ISO, in 2011 ISO published 1,206 new or revised standards, bringing the total number of current standards in the ISO catalog to 19,203.  According to ISO, thirty-eight ISO national member bodies provided the administrative and technical services for the committees developing standards.  The demand for new standards is also on the rise.  In 2011, 1,419 new projects for ISO standards were registered, raising the number of items in the work program to 4,007.

    To really understand the depth and scope of ISO standards throughout the globe, you can obtain the full publication, ISO in Figures from the ISO store.   A complimentary summary brochure can be downloaded from ISO.org or you can download a copy from the BIZPHYX Knowledge Base.

    Also of interest to our clients and readers is another publication recently released from ISO and IEC (The International Electrotechnical Commission).  The IEC manages Conformity Assessment Systems, which certify that equipment systems or components conform to its international standards (semiconductors, fiber optics, nanotechnologies).  Their joint technical committee (ISO/IEC JTC 1) has placed an emphasis on ICT (Information and Communication Technologies).

    The thoughts and findings that will continue to result from the JTC 1, the multiple subcommittees (SCs) and the working groups (WGs) will certainly have an influence on TL 9000, the telecommunications quality standard, which is evolving to reflect ICT.  We have a copy of this paper called The Force Multiplier For ICT Innovation on the BIZPHYX Knowledge Base.  This PDF outlines how the JTC 1 is hard at work integrate standards and guidelines for all these complex technologies.

    Just consider for a moment the interrelation of the multitude of communications and software products and services–and what that means for the volume of standards that include security.  In that overlay or “force multiplier”, you have products and services that integrate with smart cards, bar codes, information security, biometrics, cloud computing and so much more.

    It is in the ISO/IEC JTC 1 where the heavy lifting begins.  This is where the basic “building blocks of new technologies are defined and where foundations of important ICT structures are laid” (more than 2,400 standards and related documents).

    Clearly, it’s clearly all about ICT.  In fact, QuEST Forum has recently redefined its value proposition, “… QuEST Forum unifies the global ICT community through the implementation of TL 9000, an industry specific quality management system that is built on ISO 9001 and the eight quality principles.”

    QuEST Forum’s IGQ Work Group is hard at work preparing to release R5.0 of the TL 9000 Measurements Handbook (possibly by the end of 2012).  The IGQ team has already proposed changes to the Product Category Tables A-1 through A-3 and these revisions are currently out for review by certified member companies.

    We’ll see what develops in the next few years from the ISO/IEC JTC 1 and what influence the outcomes will have on the evolution of TL 9000.  For more information, please contact info@bizphyx.com.

     

  • support 11:52 pm on March 25, 2012 Permalink | Reply
    Tags: , , ,   

    Big Brands That Lead With ISO 14001 And So Can You 

    In an article featured in the February 2012 edition of ISO Focus + called Future Gear (get the online version here), high-level executives from the world’s leading car makers such as Audi, Bentley Motors and Kia Motors revealed their companies’ perspectives on the benefits of standards implementation.  The global automotive sector is undergoing a radical transformation. The current dialogue is about fully networked cars–the cars of the future, which are now referred to as intelligent transport system (ITS).

    Sergio Marchionne, CEO of Fiat and Chrysler Group was interviewed and one of his statements just resonates with all of us in quality management, “We do need standards; the world needs standards. Standards help an enterprise manage business-critical issues such as quality, environmental performance and safety.”

    In that same article you gain insight on the automotive brands that lead with ISO 14001 as a way to deal with environmental concerns.  Michael Straughan, a Board Member of Bentley Motors defines how Bentley embraces ISO 14001.  He stated, “we were one of the first UK plants to achieve ISO 14001 certification for environmental management, the first in our sector to set out a clear strategy for reducing our impact on the environment, and we are now the first UK automotive plant to certify to the new ISO 50001 energy management standard.”

    Let’s move from the automotive sector to the pharmaceutical industry and examine Bayer.  Bayer’s oldest and largest West Coast facility (the Berkeley site) has established a tradition of environmental protection that is now shared by all other sites.  Berkeley was Bayer’s first North American facility to receive ISO 14001 certification and has maintained this certification every year since 2001.  Now, as outlined on the sustainability section of their website (see Bayer Sustainability Management), 62 of their sites are certified to ISO 14001 with an addition 9 certified to OHSAS 18001.  That’s leading in a big way.

    The automotive and pharmaceutical industry brands embrace ISO 14001, but what about toy industry?  Who’s leading in environmental leadership? LEGO.  In a great story featured on Greenbang, a smart technology blog, you learn about the incredible sustainability report from this Denmark based toy manufacturer.

    LEGO aims to be 100% powered by renewables by 2020.  So is LEGO ISO 14001 certified?  That would be a resounding–yes.  You’ll see from the sustainability section of their website that all of the production sites in the LEGO Group are certified to the ISO 14001 standard, a primary step in their overall efforts which started back in 2007.

    On our blog, we continue to demonstrate how ISO 14001 is a key tool in the arsenal of the big brands to address environmental and sustainability goals.  Many of these brands push ISO 14001 down through their supply chains.

    So, does this motivate your organization?  Does ISO 14001 apply to you?  Even the smallest of companies, including service organizations certify to ISO 14001.   We’re ALL global suppliers and global supply chains require global environmental standards.  BIZPHYX recently led several clients to ISO 14001 certification, with more to certify in 2012.  Please visit the websites of these recently certified, diverse service providers:

    • CE2, a support services firm for government agencies in Pleasanton, California
    • Elgia, a business process outsourcing firm in Alpharetta, Georgia

    They’ve taken the lead in their respective industries–and so can you.

    Many of the big brands clearly lead with ISO 14001 for environmental management, so consider yourself in good company.  For more information on achieving on ISO 9001 or ISO 14001 certification contact info@bizphyx.com.

     

  • support 3:00 am on March 19, 2012 Permalink | Reply
    Tags: , , , TL 9000 sanctioned courses   

    BIZPHYX Delivers TL 9000 Education In India: The QuEST Forum APAC 2012 

    BIZPHYX will be participating in the upcoming QuEST Forum TL 9000 APAC Best Practices Conference April 2-5 in New Delhi, India.  The 2012 Conference entitled “Integrated Communications Services: Anytime, Anywhere” features an impressive list of speakers and Diamond sponsors including AT&T, China Telecom and Ericsson.

    Tim Harden, President of Supply Chain and Fleet Operations for AT&T and the QuEST Forum Executive Board Vice Chair will deliver the keynote presentation: “Technology Evolution and the Mandate for Quality”.

    This year’s conference is a four-day event, offering an intensive learning experience that includes keynote speakers, panel discussions, workshops and executive sessions with a focus on the region.

    After the conference, BIZPHYX SVP and TL 9000 Master Trainer, Robert Clancy will return to India in April and May to deliver TL 9000 Sanctioned Courses in measurements, requirements and auditing.  Visit the TL 9000 global section of the BIZPHYX website for more information or to register for courses.

    Bob was just in the region in February, delivering TL 9000 Introduction and Overview courses in conjunction with the India Hub.  This complimentary education was delivered in Chennai, Hyderabad, Mumbai and New Delhi:


    TL 9000 Students At The AirTel Center In New Delhi

    Students At The AirTel Center In New Delhi Obtaining TL 9000 Introduction & Overview Education (Feb 2012)

    BIZPHYX In India

    BIZPHYX SVP, Robert Clancy Delivering TL 9000 Training Courses at the AirTel Center in New Delhi (Feb 2012)

     

  • support 12:27 am on March 14, 2012 Permalink | Reply
    Tags: ARTEMIA, , triple quality certification   

    ISO 14001 Success Story: An Interview With ARTEMIA Communications 

    This podcast features an interview with ARTÉMIA Communications in San Francisco.  ARTÉMIA recently certified to ISO 9001, ISO 14001 and TL 9000 at the same time, earning a triple quality management certification.  In this podcast, Barbara Wichmann, President and CEO of ARTÉMIA discusses the value of certifying to these quality standards and the journey that her agency took to make this commitment.  She also articulates the value ARTÉMIA brings to existing and future clients, as a result of the agency’s leadership in sustainability through ISO 14001.

    Podcast: Play in new window | Download

     

     

     

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